AbleCredit

About the Role

We are looking for a senior Information Security leader who can operate at two levels simultaneously:

• Drive the company’s security architecture and governance internally.
• Serving as the primary security representative to banks, NBFCs, insurers and other enterprise customers.

This is a mix of client-facing + security expert role for someone comfortable discussing cloud security, application security, audits, risk management and regulatory requirements with CISOs, security teams, auditors and executive stakeholders.

What You'll Own?

• Act as the executive face of security during customer audits, InfoSec reviews, RFPs and procurement processes

• Build trusted relationships with CISOs, security leaders and risk teams across BFSI organizations

• Own security responses for customer questionnaires, control discussions and architecture reviews

• Drive security strategy, risk management and security governance across the company

• Establish and continuously improve internal audit, compliance and evidence-collection processes

• Own security readiness for ISO 27001, SOC 2, RBI, DPDP and related regulatory requirements

• Guide cloud, infrastructure, identity, access control, secrets management and deployment security practices

• Partner with engineering teams to embed security into product development and operations

• Lead incident response, vulnerability management and security improvement initiatives

Ideal Background

• Security Engineering, DevSecOps, Cloud Security, Security Architecture or CISO/Deputy CISO experience

• Experience working with banks, NBFCs, insurers, fintechs or BFSI-focused SaaS companies

• Strong understanding of AWS, Kubernetes, IAM, CI/CD and modern cloud security practices

• Experience handling customer-facing security reviews, audits and compliance programs

• Familiarity with ISO 27001, SOC 2, RBI guidelines, DPDP and related security frameworks

• Ability to translate technical controls into business language for customers and executives

Why This Role Is Different?

Rather than being a back-office compliance function, this role sits at the intersection of security, customer trust and business growth. You will work directly with the founders, influence product and infrastructure decisions, and play a key role in helping the company win and expand enterprise BFSI accounts.

Role

Own a portfolio of customer accounts and drive onboarding, adoption, retention, stakeholder management, and account growth. SaaS experience is preferred; BFSI exposure is useful but not mandatory.

Key Responsibilities

• Own post-sales relationship management for a portfolio of customer accounts.
• Drive onboarding, implementation coordination, and early value realization.
• Run regular account reviews covering adoption, risks, action items, and growth opportunities.
• Improve retention and reduce churn through proactive account management.
• Identify upsell and cross-sell opportunities with sales or account leadership.
• Coordinate with product, support, implementation, and operations teams on escalations and customer requests.

Ideal Candidate

• 5–8 years of experience in customer success, account management, enterprise support, implementation, or client servicing.
• Strong SaaS or B2B technology experience with demonstrated client management capability.
• Comfort managing multiple stakeholders across onboarding, adoption, renewals, and ongoing engagement.
• Commercial mindset with the ability to spot revenue expansion opportunities within existing accounts.
• Strong communication, problem solving, and cross-functional execution skills.

Must Have

• Enterprise client handling and stakeholder management
• Onboarding and product adoption ownership
• Retention / renewal orientation
• Escalation management and follow-through
• CRM discipline and account tracking

Success Metrics

• Gross retention and renewal rate
• Product adoption and account health
• Expansion / upsell contribution
• Time to value for new customers
• Escalation closure and review cadence discipline

Preferred backgrounds: SaaS, fintech, B2B technology, enterprise client management

Job Description: Implementation Manager / Solution Implementation Lead

(Tech + Customer-Facing Role)

About the Role

We are looking for an Implementation Manager who can bridge the gap between technology, product, and customer success. The ideal candidate should understand APIs, integrations, workflows, and product configurations while also being comfortable interacting with customers, conducting workshops, managing go-lives, and driving adoption.

This role is critical in ensuring smooth onboarding and successful deployment of the platform for Banks, NBFCs, and other enterprise clients.

Key Responsibilities

Customer Implementation & Onboarding

• Lead end-to-end implementation and onboarding for enterprise customers.
• Understand customer workflows, business requirements, and operational challenges.
• Conduct requirement gathering sessions, workshops, and solution walkthroughs.
• Configure product workflows, questionnaires, user journeys, and implementation setups.
• Coordinate pilot launches, UAT, production rollout, and post go-live support.

Technical Coordination

• Work closely with Product, Engineering, and AI teams for integrations and deployment.
• Understand APIs, JSON payloads, webhooks, LOS integrations, and workflow configurations.
• Assist clients with technical discussions around APIs, data flow, and integrations.
• Troubleshoot implementation issues and coordinate resolution across internal teams.
• Track dependencies, timelines, and delivery milestones.

Customer Communication

• Act as the primary implementation SPOC for customers.
• Conduct training sessions for business and operations teams.
• Translate technical concepts into simple business language.
• Provide regular project updates, MOMs, trackers, and escalation management.
• Build strong relationships with client stakeholders across business, operations, and technology teams.

Required Skills & Qualifications

Technical Understanding

• Basic understanding of APIs, integrations, JSON, workflows, and SaaS products.
• Ability to understand and explain technical concepts to non-technical users.
• Familiarity with implementation/project management tools and documentation.

Preferred Background

• 2–6 years of experience in:
• SaaS implementation
• Solution engineering
• Technical account management
• Product implementation
• Experience working with BFSI, FinTech, NBFCs, or enterprise SaaS is preferred.

Ideal Candidate Profile

• Tech-savvy but business-oriented.
• Can coordinate between customers and engineering teams effectively.
• Strong ownership mindset.
• Structured and process-driven.
• Comfortable traveling for client meetings/go-lives if required.
• Able to manage ambiguity in fast-growing startup environments.

JOB DESCRIPTION

Senior Product Manager (Technical)

Real-time AI Platform  ·  Enterprise B2B  ·  Multi-Vertical

Company: ableCredit

Location: Bangalore

Reports to: CEO / Co-founder

Team: Engineering, AI/ML, Enterprise Customer Success

Stage: Post-PMF, Pre-Scale

About ableCredit

ableCredit is a GenAI infrastructure company built for enterprises where human conversations drive high-stakes decisions. Our real-time AI co-pilot platform listens to live conversations, guides front-line agents through structured workflows, and captures everything into compliant, structured outputs — automatically.

Why This Role Exists -

This role exists to solve three specific problems:

• Shipping cadence: We build good things but ship unpredictably. We need someone who can install a culture of weekly releases, clear ownership, demo days, and “what shipped this week” accountability.
• AI leverage: We need someone who sees these opportunities instinctively: POC onboarding, SOP configuration, customer telemetry analysis.
• Alignment: The person in this role becomes the connective tissue between Business, engineering, and management - translating customer urgency into engineering priorities without losing either side’s trust.

What You’ll Own

Product Execution & Shipping Culture

• Own the product roadmap for the core ableCredit platform across BFSI, insurance, healthcare, and BPO verticals.
• Install and run a predictable shipping rhythm: sprint planning, release cadence, demo days, weekly “what shipped” updates to the company.
• Own the prioritisation framework: what gets built, what gets deferred, and why. Communicate tradeoffs clearly to engineering, sales, and leadership.

Technical Product Leadership

• Work directly with the engineering and AI teams on architecture decisions, latency tradeoffs, model selection, and evaluation frameworks for AI features.
• Review telemetry dashboards, debug production issues alongside engineers, and read API documentation when integrating with client systems.
• Make platform vs. vertical-specific tradeoffs: know when a feature request genuinely needs custom work and when it’s a configuration problem.

AI as Internal Leverage

• Identify internal workflows that should be automated or agent-powered: POC onboarding, SOP configuration, customer health monitoring, QA of conversation outputs.
• Stay current on AI capabilities (agentic frameworks, evaluation methods, prompt engineering at scale) and translate them into practical product decisions.

Enterprise Customer & Cross-Functional Alignment

• Be the single point of truth between what customers need, what sales has promised, and what engineering is building.
• Join customer calls and on-site visits. Understand the reality of a credit officer in Coimbatore or a branch executive in Nagpur using the product in the field.
• Build a visible, credible roadmap that sales can sell from and customers can plan around .

What We’re Looking For

Non-Negotiables

• 5–8+ years in product management, with at least 2 years shipping AI-powered or data-heavy products to enterprise B2B customers.
• Technical fluency: You’ve written production code at some point in your career. Today, you can read a Grafana dashboard and spot a latency spike, review a PR for product correctness, navigate API docs independently, and check telemetry without filing a ticket. Engineers see you as a technical peer, not a business translator.
• AI product judgment: You understand the difference between AI-as-product and AI-as-infrastructure. You’ve made decisions about model selection, prompt engineering, evaluation frameworks, and graceful degradation in production. Bonus: you’ve built or shipped agentic workflows.
• Shipping culture builder: You’ve joined a team that was building good things but shipping unpredictably, and you changed that. You can describe exactly what you did in the first 90 days.

Strong Preferences

• Multi-vertical or horizontal platform experience: You’ve worked on a product that serves multiple industries and have dealt with “build once, configure many” vs. “this vertical needs something custom” tensions.
• India enterprise context: Comfort with BFSI, regulated industries, or India-specific enterprise sales cycles. You understand that deploying in Tier-2/3 India is a different operating environment than a Valley SaaS playbook.
• Internal AI adoption: Evidence of using AI, automation, or agentic tools to improve your own team’s velocity — not just building AI products for customers.

Nice-to-Haves

• Experience with real-time systems: audio/video streaming, low-latency pipelines, multilingual NLP.
• Startup experience at a comparable stage (post-PMF, pre-scale, 20–80 people).
• Familiarity with Indian language tech, voice AI, or field-force enablement products.

Why Join ableCredit Now

• The AI is real. This isn’t a company that slapped “AI-powered” on a dashboard. Real-time transcription, multilingual voice models, agentic workflows - in production, at scale, in one of the hardest operating environments on earth.
• The expansion is genuinely exciting: four new verticals, a new global product, and 7x revenue growth targeted in a single year.
• You’ll work directly with the founding team, strong engineers, and demanding customers who actually want the product to succeed.

Compensation & Logistics

• Competitive salary + meaningful equity (early-stage, pre-Series A).
• Location:Bangalore, in-office, with occasional travel to customer sites.
• This is a leadership hire. You’ll have a seat at the table on company strategy, not just product decisions.