Cibirix

Job description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Responsibilities:-

• Respond to customer queries in a timely and accurate way, via phone, email and ticketing system.

• Identify customer needs and help customers use specific features

• Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives

Requirements and skills:-

• Experience as a Customer Support Specialist or similar CS role.

• Familiarity with our industry is a plus.

• Experience using help desk software and remote support ticketing systems.

• Understanding of how CRM systems work.

• Excellent communication and problem-solving skills.

• Multi-tasking abilities.

• Patience when handling tough cases.

• BSc in Information Technology or relevant diploma.

Experience : 7-10 years

-Indore-Onsite

-5 Days working culture

Job Summary 

Project Manager is responsible for planning, executing, monitoring, and successfully delivering technology projects within agreed scope, timeline, budget, and quality standards. The role requires close coordination with business stakeholders, technical teams and senior management to ensure projects achieve their intended business outcomes. 

Key Responsibilities 

• Define project scope, objectives, deliverables, timelines, and success criteria.  
• Develop and maintain detailed project plans, schedules, budgets, and resource requirements.  
• Lead cross-functional teams including developers, infrastructure, QA, and business analysts.  
• Coordinate release planning, sprint goals, release timelines, dependencies, and deployment activities. 
• Manage project scope, risks, issues, dependencies, and change requests.  
• Track project progress and provide regular status reports to stakeholders and management.  
• Identify potential risks and implement appropriate mitigation and contingency plans.  
• Coordinate requirements gathering and ensure alignment between business and technical teams.  
• Facilitate project meetings, reviews and steering committee meetings.  
• Ensure projects follow organizational IT governance, security, compliance, and quality standards.  
• Coordinate testing, deployment, implementation, and transition to operational teams.  
• Manage stakeholder expectations and resolve conflicts or escalated issues.  
• Manage testing, deployment, documentation, and project closure.  
• Conduct project closure activities and evaluate project performance and outcomes.  

Required Qualifications 

• Minimum 8 years of experience in IT project management or a related technology role.  
• Proven experience managing end-to-end IT projects.  
• Strong understanding of project management methodologies such as Agile, Scrum, Waterfall, or hybrid methodologies.  
• Experience with project management tools such as Jira, Azure DevOps, Microsoft Project, Smartsheet, or similar platforms.  
• Strong knowledge of software development lifecycle (SDLC), IT infrastructure, cloud technologies, or enterprise applications, depending on the project portfolio.  
• Strong communication, leadership, organizational, and problem-solving skills.  

Key Skills 

• Project planning and execution  
• Stakeholder management  
• Risk and issue management  
• Budget and resource management  
• Agile/Scrum methodology  
• Change management  
• Team leadership  
• Negotiation and conflict resolution  
• Reporting and documentation  
• Strategic thinking and problem solving 

Require Experience : Minimum 8 years

Location : Indore -Onsite

Interview mode : Virtual

Role & Responsibility:

• The PPC / Paid Search Analyst is responsible for administering and managing Pay-per-click media strategies for clients. She/he should be able to quickly understand and support initiatives that will contribute to the goals and success of client campaigns.
• Perform daily account management on Google AdWords, Facebook, Bing, and other search platforms.
• Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score, and other important account metrics.
• Provide creative copy suggestions and graphical ad templates.
• Assist in the management of Display network placement lists on AdWords and through other contextual advertising platforms.
• Can devise strategies to increase ROI – Is good at increasing CTR and reducing the cost per clicks.Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
• Able to understand the business website thoroughly so as to implement a strategic plan for Google AdWords
• Generate weekly and monthly reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
• Keep pace with search engine and PPC industry trends and developments.
• Communication with team and management on project development, timelines, and results.
• Work closely with the other team members to meet goals.
• Experience with website analysis using a variety of analytics tools including Google Analytics.
• Writing, editing and proofreading content.

Role & Responsibility:

• Development of SEO strategies, consulting and executing SEO tactics, as well as development of training programs for our clients to allow them on-going success in natural search marketing.

• Lead and develop experienced SEO team to drive successful client engagements and natural search results for our clients.

• Understanding and adherence to search engine algorithms, shifts, requirements, and best of breed SEO.

•   Keyword research strategies (terms, head/tail, user intent, etc).

•   Site structure analysis, navigation, page construction and additional site audits recommendations for optimal search engine friendliness & indexing.

•  On-page optimization including content development strategies supported by professional copywriting (meta tags, content relevancy, keyword integration, semantic relevance, etc).

• Utilize trending AI-powered SEO tools (e.g., ChatGPT for content ideation, SurferSEO/Frase for optimization, Ahrefs/SEMrush AI insights, Screaming Frog AI audits) to enhance strategy, reporting, and productivity.

•  Work with the development team to ensure SEO, SEE, Digital Marketing best practices are properly implemented on newly developed website.

•  Work with editorial and marketing teams to drive SEO in content creation and content programming.

•  Link building strategies and execution; including viral and buzz-oriented efforts.

•   Should have knowledge about Social Media, advanced knowledge of Google Analytics.

•   Knowledge about LOCAL SEO will be especially important, knowing all the details about local ranking factors, such as Google Local optimization, citations, and others is essential for this position.

•    Client reporting, analytics, Key Performance Indicators, and metrics for client evaluation

Experience: Minimum 7 Years

Location: Indore Onsite

Key Focus Areas:-

• Scalable SaaS and distributed systems

• Microservices architecture

• Backend performance and API optimization

• Cloud infrastructure and DevOps

• Multi-tenant platforms

• Reliability, scalability, and engineering governance

Main Responsibilities:-

• Design fault-tolerant backend systems

• Lead architecture decisions and technical planning

• Improve system performance, scalability, and deployment workflows

• Guide senior developers and enforce engineering standards

• Reduce technical debt and solve complex production issues

• Collaborate with DevOps on CI/CD, monitoring, and AWS infrastructure.

• You will work on complex, enterprise-scale systems including large SaaS platforms, distributed backend architectures, pricing intelligence engines, CRM solutions, 3D configuration ecosystems, route optimization modules, payment integrations, high-volume APIs, and modern cloud infrastructure.

• We are not looking for a “people manager who used to code.

Required Skills:-

• Backend: Node.js, TypeScript, REST APIs, event-driven systems

• Frontend Understanding: React.js architecture concepts

• Databases: PostgreSQL, MySQL, Redis, query optimization

• Cloud/DevOps: AWS, Docker, CI/CD, Kubernetes (preferred)

• System Design: Microservices, distributed systems, high-availability SaaS platforms

Preferred Experience:-

• SaaS product companies

• Enterprise CRM systems

• Large-scale production platforms

• Pricing engines, WebGL/3D systems, AI-assisted workflows

• U.S.-based product engineering environments

Experience Needed:-

• 10–15 years in software engineering

• 3+ years in architect/principal engineer/engineering lead roles

• Proven experience building scalable production systems

Ideal Candidate:-

A technically strong, ownership-driven architect who:

• Thinks strategically

• Stays calm under pressure

• Solves complex engineering problems

• Mentors teams effectively

• Builds long-term scalable systems rather than quick fixes

• The PPC / Paid Search is responsible for administering and managing Pay per Click media strategies for clients. She/he should be able to quickly understand & support initiatives that will contribute to the goals and success of client campaigns.

• Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.

• Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score & other important account metrics.

• Provide creative copy suggestions and graphical ad templates.

• Assist in the management of Display network placement lists on AdWords & through other contextual advertising platforms.

• Can devise strategies to increase ROI – Is good at increasing CTR & reducing the cost per clicks.

• Leverage AI-powered tools and automation (such as smart bidding, performance forecasting, and AI-driven ad optimization platforms) to enhance campaign efficiency, targeting accuracy, and ROI.

• Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.

• Able to understand the business website thoroughly to implement a strategic plan for Google AdWords.

• Keep pace with search engine and PPC industry trends and developments

Experience : Minimum 5 Years

Location : Indore-onsite

Interview mode : Virtual

Note : Please DO NOT apply if you're experience less then 7 years

• The PPC / Paid Search is responsible for administering and managing Pay per Click media strategies for clients. She/he should be able to quickly understand & support initiatives that will contribute to the goals and success of client campaigns.

• Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.

• Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score & other important account metrics.

• Provide creative copy suggestions and graphical ad templates.

• Assist in the management of Display network placement lists on AdWords & through other contextual advertising platforms.

• Can devise strategies to increase ROI – Is good at increasing CTR & reducing the cost per clicks.

• Leverage AI-powered tools and automation (such as smart bidding, performance forecasting, and AI-driven ad optimization platforms) to enhance campaign efficiency, targeting accuracy, and ROI.

• Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.

• Able to understand the business website thoroughly to implement a strategic plan for Google AdWords.

• Keep pace with search engine and PPC industry trends and developments

Experience : 7+Years

Location : Indore-onsite

Interview mode : Virtual

Note : Please DO NOT apply if you're experience less then 7 years

ROLE/SKILLS:

• Design, estimate, and code new features. This is primarily a coding position.
• Architect new applications, and expand existing ones.
• Collaborate on enterprise architecture with other teams at Internet Brands.
• Investigate and fix production issues.
• Define, document, and enforce engineering standards.
• Perform code reviews of your team members’ work.
• Mentor junior engineers.
• Participate in software design discussions.
• Participate in sprint planning and other project management meetings.
• Ensure all code that goes to production is of top quality.
• Ensure existing applications are scaled to meet expected demand.
• Identify and fix gaps in system reliability, such as production monitoring.
• Continuously improve the software infrastructure, such as the deployment process.

REQUIRED EXPERIENCE:

• 4+ years with object-oriented programming in PHP.
• 4+ years with front-end technologies such as JavaScript, HTML, and CSS.
• Complex SQL queries and database schema design.
• MVC frameworks (Laravel, Yii).
• Experience with modern server components (Memcache, Redis, ActiveMQ, Solr)
• Working in a collaborative team environment using tools like JIRA and Git.
• Consuming and creating web services.
• Stable work history and an ability to collaborate effectively.

WordPress developers should have the following skills:

• Strong understanding of PHP back-end development.
• In and out understanding of WordPress and theme - plugin implementations.
• Much has experience and knowledge in improving WordPress performance.
• Meeting with website functional requirements.
• Experienced in content structuring and code optimization.
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Knowledge of code versioning tools.

• Manage and build an overall email marketing strategy
• Create various email lists and campaigns
• Create and design various CTAs and email templates
• Test the success of every campaign
• Determine email marketing KPIs
• Develop a lead generation strategy
• Create smart email lists
• Increase email subscriptions
• Analyze data to get smart insights
• Suggest methods for improvements
• Segment lists based on behaviors like past email engagement and website interactions
• Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.

Requirements and qualifications:

• Past experience with email marketing, lead nurturing, marketing automation, and/or web analytics
• Proficient using marketing automation technology
• Knowledge of the latest digital marketing trends
• Experience with email automation tools
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

• Minimum 3-6 years of experience in the same field.