Cyces Innovation Labs LLP
https://cyces.coAbout
Cyces is a tech firm with a strong focus on engineering, product thinking, and applied AI. Over 150 companies have worked with us to build and scale products, automate operations, and unlock growth with technology.
Alongside our full-suite product development services, we help businesses deploy custom AI solutions, including AI agents, workflow automations, voice AI, and advanced data applications. Whether it’s building a product from the ground up or integrating AI to drive efficiency, we approach every problem with the same craftsmanship and precision.
Our team includes experienced engineers, designers, and thinkers who take pride in their work and have a keen eye for detail. We’ve partnered with startups, enterprises, and governmental bodies across the globe, delivering outcomes that matter, no matter the project size or industry.
With Cyces, you have a reliable partner who takes ownership. Let’s create something exceptional together.
Tech stack
React.js
React Native
Django
NextJs (Next.js)
NodeJS (Node.js)
Java
HTML/CSSCompany social profiles
Jobs at Cyces Innovation Labs LLP
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Head of Growth and Operations
Organisation Overview
Cyces Innovation Labs LLP is an AI-first technology company specializing in product engineering, software development, data engineering, and applied AI solutions. Having partnered with 150+ organizations globally, we help startups, enterprises, and government bodies build scalable digital products, automate workflows, and drive business growth through technology. Our team of engineers, designers, and innovators combines strong engineering principles with product thinking to deliver impactful solutions across industries.
Location: Chennai (Work from office)
Job Overview
We are seeking a strategic and results-oriented Head of Growth and Operations to lead and oversee our Website and SEO Managed Services division - Freshboost. This is a leadership role responsible for driving operational excellence, managing cross-functional teams, ensuring exceptional client delivery, and contributing to the overall growth and success of the business unit.
The Head of Growth and Operations will be accountable for the performance of Account Management, SEO, and Website Services teams, ensuring the successful delivery of client engagements while maintaining high standards of quality, efficiency, and customer satisfaction. The ideal candidate will possess strong leadership capabilities, commercial awareness, and a solid understanding of SEO, website development, digital marketing, Webflow, and WordPress.
Responsibilities
- Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.
- Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.
- Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.
- Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.
- Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.
- Act as the primary escalation point for delivery challenges, client concerns, and operational issues.
- Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.
- Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.
- Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.
- Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.
- Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.
- Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.
- Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.
- Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.
- Drive employee engagement, talent development, succession planning, and team capability building within the division.
- Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements.
- Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field.
- Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields.
- Minimum 2 years of proven experience in a leadership, managerial, or delivery management role.
- Demonstrated experience leading and managing high-performing cross-functional teams.
- Strong understanding of SEO, website development, digital marketing, client delivery, and account management practices.
- Working knowledge of Webflow, WordPress, website management processes, and SEO best practices.
- Proven ability to manage multiple teams, projects, and client engagements simultaneously.
- Experience establishing KPIs, managing performance, and driving operational improvements.
- Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives.
- Excellent leadership, stakeholder management, communication, and interpersonal skills.
- Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
- Experience managing client relationships, service delivery operations, and business performance metrics.
- Ability to influence, motivate, and develop teams in a fast-paced environment.
- Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred.
- Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.
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About the company
Passionate about education?
CK-12 is on the lookout for talented, creative, and dedicated people to join our mission to provide great education to students around the world. We are looking for candidates to join our office at Bangalore.
We have a strong education platform that has served over 200 Million users, have got over 1.45 Billion questions answered and have got more than 285 thousand customised Flexbooks. We have embarked on exciting journey to build AI-powered student tutor and Teacher Assistant to build next generation of learning platform.
About CK-12 Foundation
CK-12’s mission is to provide free access to open-source content and technology tools that empower students as well as teachers to enhance and experiment with different learning styles, resources, levels of competence, and circumstances.
To achieve this noble and ambitious vision, we at CK-12 are challenging traditional model of education to transform it dramatically. Technology has opened up lots of opportunities to revolutionize education for the benefit of students, teachers and parents.
We have chosen to be non-profit so that we can effectively realize our mission and so that we can do the right thing! It also provides us the ability to experiment big and bold ideas. CK-12 is backed by Vinod Khosla, a renowned technology venture capitalist.
At CK-12, you’ll experience the benefits of working in a dynamic, entrepreneurial, innovative and non bureaucratic environment where you will get a lot of cool things done than you ever imagined! We are a small group of passionate folks who are determined to disrupt the current form of education. We came together from companies such as Apple, eBay, Amazon, McGraw-Hill, and startups.
Technology is key to scale education and we deeply believe in it. Come develop great solutions on our cloud based (AWS) and AI-first platform delivering rich and interactive content.
Does our mission, people and technologies excite you? If the answer is YES! and you are a great technologist who will challenge status-quo (no order takers please!) by innovating, please come join us! Together, we will change the world!
Check out how CK-12 is making an impact in teaching and learning - https://www.ck12info.org/about/testimonials/
Flexi, our AI-powered Student Tutor - https://www.ck12.org/pages/student-tutor/
AI-powered Teacher Assistant - https://www.ck12.org/pages/teacher-assistant/
Benefits: Medical and Accident Insurance, Free food orders for lunch.
Location: https://goo.gl/maps/NkA2Hr8JhtE3raWr5
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