Deltek

Prod Mgmt Spec

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek Product Strategy is a team with a passion for delivering solutions to power success for project-based businesses. We use research and innovation to build products and experiences that connect processes across the entire project lifecycle. We are thought leaders who have a deep understanding of our customers, their industries and the challenges they face. Join us as we bring Deltek solutions to the market to help our customers achieve operational excellence.

Position Responsibilities :

Position Overview

Deltek is looking for a Platform Product Management Specialist to support the growth and evolution of Deltek ComputerEase, our industry-leading construction accounting and project management platform. This role is ideal for a technically fluent professional ready to step into product ownership and grow their product management career within a collaborative, global team.

Key Responsibilities

• Own and manage a defined area of the ComputerEase platform, serving as the subject matter expert for its capabilities, integrations, and technical dependencies
• Translate technical requirements into clear, well-structured user stories, interface specs, and acceptance criteria for engineering teams
• Partner with engineering leads, architecture teams, and third-party vendors to support platform integration design and delivery
• Document and maintain API specifications, data flows, and integration workflows across the platform
• Collaborate with workflow product managers to ensure platform capabilities align with broader product roadmap priorities
• Triage and prioritize platform issues, working cross-functionally with QA and engineering to drive resolution
• Support the evaluation and onboarding of third-party integrations and offshore development partners

Does this position require a degree? :

No - the position does not require a degree or a degree is preferred and equivalent experience will be accepted.

Qualifications :

Required Qualifications

• 3–7 years of experience in a technical role such as business systems analyst, solutions consultant, technical analyst, implementation consultant, software engineer, or QA lead
• Strong working knowledge of REST APIs, JSON, and authentication protocols
• Comfortable reading and interpreting technical designs, architecture diagrams, and integration specifications
• Proven ability to write clear requirements documentation, user stories, and interface specs
• Excellent written communication skills with the ability to bridge technical and non-technical audiences
• Highly organized with strong attention to detail and the ability to manage multiple workstreams simultaneously

Preferred Qualifications

• Experience working with ERP, construction, or accounting software platforms
• Familiarity with SQL and data querying for troubleshooting or analysis
• Exposure to agile or scrum delivery methodologies
• Prior experience working with or coordinating offshore development teams
• Demonstrated curiosity about product management and a desire to grow into a PM role

Job Title: Principal Automation Engineer (AI)

Deltek is seeking a Principal Automation Engineer with deep expertise in AI-native test automation to help shape the quality engineering foundation Deltek’s next-generation, AI-first ERP platform for project-based businesses. This is not a role for someone who automates feature regression. It is a role for someone who can harness AI tools to build intelligent automation frameworks that reason, adapt, and self-heal.

You will be the automation architect behind Deltek’s in-house AI-native test automation platform combining Playwright with LLM-powered agents (Planner, Generator, Healer). You will extend, evolve, and industrialize this framework, integrating AI tools at every layer: test generation, self-healing selectors, LLM-as-a-Judge evaluation, and CI/CD-gated quality pipelines.

If you are fluent in Playwright, agentic AI workflows, and modern test engineering — and want to build something genuinely new rather than maintain legacy frameworks — we invite you to join our team. ERP domain knowledge is a strong plus and will accelerate your impact.

Responsibilities:

Architect and evolve the AI-native automation framework — extending Playwright-based agents with LLM-powered planning, test generation, and self-healing capabilities.

Use AI tools extensively (Claude, GitHub Copilot, LLM APIs) to design, generate, and augment automation suites — reducing human authoring effort while increasing scenario coverage.

Build and maintain Playwright agent pipelines for end-to-end workflow automation across Deltek’s Projects, Workforce Management, and Financials modules.

Integrate LLM-as-a-Judge (LLMaaJ) evaluation into the test pipeline to automatically score AI-generated outputs, detect hallucinations, and validate response quality against golden datasets.

Design and implement AI safety and correctness test cases: hallucination detection, bias testing, output guardrail validation, and behavioral consistency across edge cases.

Own the CI/CD automation pipeline (GitHub Actions / Azure DevOps) for AI-enabled releases — including regression gates, model-response validation, and automated quality dashboards in ReportPortal and Grafana.

Validate AI/ML outputs including prediction accuracy, recommendation relevance, natural-language responses, and inference API payloads.

Build and maintain golden datasets for AI drift detection, regression baselines, and LLM evaluation benchmarks.

Collaborate with Product Managers, AI/ML Engineers, and QE leads to define AI feature release quality gates and automation coverage targets.

Mentor QE team members on AI-assisted automation patterns, agentic testing concepts, and framework best practices.

Contribute to test strategy for data migration validation of schema fidelity and record correctness.

Qualifications:

BS/MS degree in Computer Science, Software Engineering, or a related field.

Relevant certifications in software quality, AI/ML, or cloud engineering are advantageous.

Experience:

8+ years of experience in test automation engineering, with at least 3+ years working with AI/LLM-based systems or agentic automation frameworks.

Proven hands-on experience with Playwright — including Playwright agents, fixtures, and API testing integration.

Demonstrated experience using AI tools (Claude API, OpenAI, GitHub Copilot, or equivalent) to accelerate test authoring, framework design, or output evaluation.

Track record of designing and implementing AI-based automation solutions — not just using automation tools, but building the frameworks others use.

Experience integrating automation into CI/CD pipelines (GitHub Actions, Jenkins, or Azure DevOps).

Experience with performance, scalability, or data-drift testing of AI features in production or pre-production ERP contexts.

ERP domain knowledge (Project Accounting, Financials, Payroll, Time & Expense) is a strong plus and will significantly accelerate onboarding and impact.

Good-to-Have Skills:

Familiarity with Ajera, Costpoint, Vantagepoint, or comparable project-based ERP systems.

Understanding of LLM fine-tuning, RAG pipelines, vector databases, and embeddings from a QA/validation perspective.

Experience building or working with self-healing automation frameworks or AIOps tooling.

Exposure to security testing for AI systems — prompt injection, output sanitization, guardrail bypass testing.

Familiarity with data privacy and compliance frameworks in AI-enabled enterprise software.

Technical Qualifications:

Deep, hands-on proficiency with Playwright — including agentic patterns, multi-step workflow automation, and integration with LLM backends.

Proficiency in TypeScript and/or Python for building automation frameworks, AI evaluation utilities, prompt-testing harnesses, and data-driven test pipelines.

Strong understanding of LLM/ML concepts from a QA perspective: prompt engineering, hallucination detection, output scoring, explainability validation, behavioral consistency testing.

Experience with REST and GraphQL API testing, including automated evaluation of LLM inference API payloads and AI-generated JSON responses.

Familiarity with ReportPortal, Grafana, or equivalent for test execution dashboards and quality metric visualization.

Strong SQL skills for data validation, training dataset verification, and ERP data pipeline testing.

Working knowledge of GitHub Actions and Azure DevOps (ADO/TFS) for CI/CD pipeline integration and issue tracking.

Good understanding of Agile/Scrum practices and AI model release cycles — shadow mode, A/B comparison, phased rollout validation.

Soft Skills:

Framework-builder mindset: thinks in systems, not scripts — builds what others use rather than executing what others built.

Strong communication skills: able to explain AI validation concepts clearly to engineers, product managers, and QE team members.

High ownership and self-direction: identifies automation gaps proactively and drives coverage improvements without waiting to be asked.

Collaborative and generous with knowledge: invests in mentoring team members and raising the team’s automation maturity.

Continuous learner: actively tracks the evolving AI tooling ecosystem and brings new techniques into the framework.

Able to manage multiple priorities in a fast-paced, distributed team environment.

Join Deltek and be at the forefront of how modern ERP quality engineering is done. You will help build the AI driven current automation framework into an industry-leading AI-native automation platform — combining Playwright agents, LLM-powered test generation, self-healing infrastructure, and intelligent quality gates.

Position Responsibilities :

Deltek ComputerEase is a cloud-hosted construction ERP serving specialty, general, and service contractors across North America. The platform is delivered as a managed SaaS service on AWS, with every customer session running through a Citrix Virtual Apps environment that our team owns end-to-end. 

We are looking for a Senior DevOps Engineer with deep Citrix expertise to own the delivery, automation, and operational reliability of this platform. This is a senior individual-contributor role for an engineer who can operate independently, set technical direction, and act as the go-to authority for Citrix on the team. You'll keep a multi-tenant production environment running reliably, drive architectural improvements, and raise the bar for how the team automates and operates its infrastructure. 

Deltek is an AI-first company. That means AI is not a side project — it is embedded in how we build, operate, and deliver our products. On this team, you'll use AI-assisted tooling as a standard part of how infrastructure is designed, code is written, incidents are diagnosed, and runbooks are maintained. We expect every engineer to be fluent in AI-assisted workflows and to actively look for opportunities to apply them. 

Qualifications :

Citrix Infrastructure (Primary Focus) 

1. Manage the full Citrix Virtual Apps stack in production: ADC/NetScaler (HA pairs), StoreFront, Delivery Controllers, Virtual Delivery Agents (VDAs), and Citrix Director 
2. Own ADC/NetScaler configuration: Unified Gateway, nFactor multi-factor authentication, ICA proxy, SSL certificate lifecycle, load balancing, and session policies 
3. Manage Machine Catalog and Delivery Group lifecycle using Machine Creation Services (MCS) on AWS, including golden image build and update workflows 
4. Administer StoreFront server groups: upgrades, propagation, subscription sync, and availability 
5. Manage user profile solutions using FSx with cloud file storage; troubleshoot profile issues, slow logons, and session reliability 
6. Own Citrix licensing: maintain license server health and manage the transition to License Activation Service (LAS) 
7. Monitor session health and performance via Citrix Director; serve as the escalation point for Citrix incidents 

Technical Leadership 

• Act as the team's subject-matter authority on Citrix — the person others escalate to for the hardest delivery and session problems 
• Set technical direction for the Citrix and AWS infrastructure: evaluate options, make architectural recommendations, and drive them to implementation 
• Mentor other engineers, review their work, and raise the team's overall capability in Citrix, AWS, and automation 
• Lead post-incident reviews and drive systemic fixes that prevent recurrence rather than one-off patches 
• Influence roadmap and prioritization for infrastructure work in partnership with engineering leadership 
• 8+ years of hands-on Citrix Virtual Apps and Desktops (CVAD) administration in a production environment, including ownership of a production estate at scale 
• 8+ years of AWS infrastructure experience: EC2, RDS, VPC design, Security Groups, IAM, SSM Parameter Store, Secrets Manager 
• Track record of operating independently and owning infrastructure decisions end-to-end with minimal oversight 
• Experience mentoring engineers and influencing technical direction across a team.

Location : Bangalore Remote.

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Position Responsibilities :

Job Description

We are seeking a highly motivated c to join our Infrastructure team. This is a hands-on role for someone who enjoys day-to-day infrastructure operations (servers, storage, tickets) and is passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.

The ideal candidate has a strong engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.

This role blends traditional infrastructure operations with next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).

Key Responsibilities

Infrastructure Operations (Core)

• Perform day-to-day infrastructure operations, including:
• Server provisioning and builds (Windows/Linux)
• Storage administration and lifecycle tasks
• Incident, request, and problem tickets via ITSM platforms
• Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance
• Participate in on-call rotations and operational escalations as required

Automation & GenAI Enablement (Primary Focus)

• Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end
• Work directly with infrastructure engineers, SMEs, and team leads to:
• Understand current-state processes
• Map workflows and decision points
• Translate them into automated and AI-assisted solutions
• Design and build automation using:
• Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)
• Tines for event-driven and security/infrastructure workflows
• GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic
• Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)

Engineering & Scripting

• Develop and maintain scripts and automation using:
• PowerShell (primary)
• Python, Bash, or similar languages (as applicable)
• Build reusable automation components, libraries, and templates
• Implement guardrails, logging, error handling, and rollback mechanisms
• Create documentation, runbooks, and knowledge articles for automated workflows

Collaboration & Continuous Improvement

• Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows
• Continuously look for opportunities to apply AI for:
• Ticket triage and enrichment
• Root cause analysis
• Compliance drift detection
• Infrastructure lifecycle insights
• Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)

Required Qualifications

• 5+ years of experience in infrastructure operations (servers, storage, virtualization, or cloud)
• Strong scripting and automation skills (PowerShell required; Python preferred)
• Hands-on experience with infrastructure workflows such as provisioning, patching, compliance, and lifecycle management
• Demonstrated ability to analyze processes and convert them into automated solutions
• Experience working directly with engineers and technical stakeholders to improve operational processes
• Comfort using APIs, webhooks, and integrating multiple systems

Preferred Qualifications

• Experience with Power Platform, Logic Apps, or similar low-code automation tools
• Experience with Tines or comparable orchestration platforms
• Hands-on exposure to GenAI tools (Claude, Copilot, or equivalent) for operational automation or engineering productivity
• Familiarity with ITSM tools (ServiceNow preferred)
• Experience in hybrid environments (on‑prem + cloud)
• Strong documentation and communication skills

What Success Looks Like

• Manual infrastructure tasks are replaced with reliable, observable automation
• Engineers spend less time on repetitive work and more time on high-value engineering
• Incidents and tickets are enriched, routed, or resolved faster through AI-assisted workflows
• Infrastructure processes are consistent, scalable, and easier to operate

Sr Software Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

• Collaborate with the development team to maintain, enhance, and scale the product for enterprise use.
• Design and develop scalable, high-performance solutions using cloud technologies and containerization.
• Contribute to all phases of the development lifecycle, following SOLID principles and best practices.
• Write well-designed, testable, and efficient code with a strong emphasis on Test-Driven Development (TDD), ensuring comprehensive unit, integration, and performance testing.
• Ensure software designs comply with specifications and security best practices.
• Recommend changes to improve application architecture, maintainability, and performance.
• Develop and optimize database queries using T-SQL.
• Prepare and produce software component releases.
• Develop and execute unit, integration, and performance tests.
• Support formal testing cycles and resolve test defects.

AI-Specific Responsibilities:

• Integrate AI-powered tools and frameworks to enhance code quality and development efficiency.
• Utilize AI-driven analytics to identify performance bottlenecks and optimize system performance.
• Implement AI-based security measures to proactively detect and mitigate potential threats.
• Leverage AI for automated testing and continuous integration/continuous deployment (CI/CD) processes.
• Guide the adoption and effective use of AI agents for automating repetitive development, deployment, and testing processes within the engineering team.

Qualifications :

• Bachelor’s degree in Computer Science, IT, or a related field.
• Highly proficient in ASP.NET Core (C#) and full-stack development.
• Experience developing REST APIs.
• Proficiency in front-end technologies (JavaScript, HTML, CSS, Bootstrap, and UI frameworks).
• Strong knowledge of cloud platforms (Azure preferred), including scalability and enterprise cloud. 
• Strong database experience, particularly with T-SQL and relational database design.
• Advanced understanding of object-oriented programming (OOP) and SOLID principles.
• Experience with security best practices in web and API development.
• Knowledge of Agile SCRUM methodology and experience in collaborative environments.
• Experience with Test-Driven Development (TDD).
• Strong analytical skills, problem-solving abilities, and curiosity to explore new technologies.
• Ability to communicate effectively, including explaining technical concepts to non-technical stakeholders.
• High commitment to continuous learning, innovation, and improvement.

AI-Specific Qualifications:

• Proficiency in AI-driven development tools and platforms such as GitHub Copilot in Agentic Mode.
• Knowledge of AI-based security protocols and threat detection systems.
• Experience integrating GenAI or Agentic AI agents into full-stack workflows (e.g., using AI for code reviews, automated bug fixes, or system monitoring).
• Demonstrated proficiency with AI-assisted development tools and prompt engineering for code generation, testing, or documentation.

AI-First Mindset Requirement:

This role requires embracing an AI-first approach to work, where GenAI and agentic AI tools are viewed as essential collaborators rather than optional supplements. We expect team members who naturally think in terms of AI-enhanced workflows, proactively seek opportunities to integrate intelligent automation, and demonstrate curiosity about leveraging AI to solve complex problems more efficiently.

The ideal candidate approaches challenges by first considering: "How can AI help me accomplish this faster and better?" while maintaining high standards for quality, security,

QC Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

Position Overview

As an Automation Engineer at Deltek, you will design, develop, and maintain automated test frameworks that ensure the quality and reliability of our software products. You will play a key role in accelerating delivery cycles by building scalable automation solutions that support our engineering teams in delivering exceptional software to project-based businesses worldwide.

Key Responsibilities

• Design, develop, and maintain automated test scripts using tools such as Selenium, Playwright, or equivalent frameworks
• Write clean, maintainable code in at least one programming language (e.g., JavaScript, Python, Java, or C#)
• Develop and enhance scripting solutions to support continuous integration and continuous delivery (CI/CD) pipelines
• Collaborate with developers, QA engineers, and product teams to identify automation opportunities and define test strategies
• Analyze test results, identify defects, and work with development teams to drive resolution
• Maintain and improve existing automation frameworks to increase coverage and efficiency
• Participate in code reviews and contribute to best practices in test automation
• Leverage AI-assisted testing tools and intelligent test generation techniques to enhance automation coverage and efficiency
• Utilize AI/ML-based anomaly detection and predictive analytics to proactively identify quality risks in the software delivery pipeline

Qualifications :

Required Qualifications

• 3–4 years of hands-on experience in test automation engineering
• Proficiency in at least one scripting or programming language (e.g., JavaScript, Python, Java, or C#)
• Hands-on experience with automation frameworks such as Selenium, Playwright, or similar tools
• Solid understanding of software testing methodologies and QA best practices
• Experience working within CI/CD environments and version control systems (e.g., Git)
• Strong analytical and problem-solving skills with attention to detail
• Familiarity with AI-powered testing tools (e.g., Testim, Mabl, Applitools) or experience integrating AI capabilities into test automation workflows

Preferred Qualifications

• Experience with API testing tools (e.g., Postman, REST Assured)
• Familiarity with cloud-based testing environments or containerization tools (e.g., Docker, Kubernetes)
• Knowledge of Agile/Scrum development methodologies
• Experience with performance or load testing tools
• ISTQB or equivalent testing certification
• Experience using large language models (LLMs) or generative AI tools (e.g., GitHub Copilot, ChatGPT) to accelerate test script development and documentation
• Understanding of machine learning concepts as applied to test data generation, defect prediction, or intelligent test prioritization

Team  -Support Operations — Technical Solutions 

Level  - IC3 (4–7 years of relevant experience) 

Location  - India (Remote) IST time zone, with overlap with US East/Central teams 

Reports To -Technical Manager 

Manages -Not a people-manager role, but a lead role with real technical authority 

Employment Type -Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you. 

You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain. 

In your first year, you can expect to: 

• Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability 
• Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services 
• Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability 
• Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems 
• Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one 
• Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations 
• Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies 

This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer. 
• Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency. 
• AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system. 
• Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does. 
• Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case. 
• Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later. 
• Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality. 
• Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself. 

Must-Have Leadership & Soft Skills 

• Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals. 
• Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations. 
• Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think. 
• Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions. 
• Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference. 

Nice-to-Have Skills 

Prioritized by relevance to this team's current and near-term roadmap: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

Agentic AI / LLM Ops 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out. 

RESPONSIBILITIES 

Design & Architecture 

• Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives 
• Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards 
• Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost 
• Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect 
• Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components 

AI, Automation & Integration 

• Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure 
• Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform 
• Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability 
• Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments 

Technical Leadership & Mentoring 

• Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code 
• Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence 
• Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response 
• Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning 

Stakeholder & Cross-functional Engagement 

• Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes 
• Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations 
• Represent the technical perspective of the team in cross-functional planning and architecture discussions 

Operate & Improve 

• Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution 
• Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation 
• Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered. 
• Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them. 
• Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs. 
• AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. 
• Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters. 

WHAT TO EXPECT WORKING HERE 

• Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support 
• Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next 
• A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability 
• Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope 
• Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output 

Team -Support Operations — Technical Solutions 

Level 

IC2 (1–3 years of relevant experience) 

Location 

India (Remote) — IST time zone, with overlap with US East/Central teams 

Reports To  Tech Manager 

Employment Type  Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations. 

In your first year, you can expect to: 

• Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato 
• Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production 
• Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers 
• Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings 
• Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India  

This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop. 
• REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context. 
• Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design. 
• Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it. 
• Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow. 
• Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery. 

Must-Have Soft Skills 

• Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it. 
• Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers. 
• Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call. 
• Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background. 

Nice-to-Have Skills 

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

AI / LLM integration 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team. 

RESPONSIBILITIES 

At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to: 

Build & Integrate 

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services 
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance 
• Implement and test integrations between Deltek's support platforms and internal data systems 

Analyse & Solve 

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production 
• Troubleshoot complex issues across the full stack and document root cause findings clearly 
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both 

Operate & Improve 

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels 
• Write and maintain documentation for systems, workflows, business rules, and solution designs 
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early 
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered. 
• Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems. 
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application. 
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing. 

WHAT TO EXPECT WORKING HERE 

• A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel 
• Exposure to production AI/LLM systems, not just theoretical discussions about AI 
• A culture that values root-cause thinking and good documentation over heroics and quick fixes 
• Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months 
• Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy 

We are looking for a highly skilled AI Platform Engineer to build and scale agentic AI capabilities across our product suite. You’ll work on multi‑agent systems, orchestration platforms, RAG pipelines, and real‑time AI services used in enterprise workflows.

🔹 Key Responsibilities

• Build and maintain AI platform services enabling agentic workflows
• Develop domain-specific agents (proposal generation, compliance, data analysis)
• Implement multi-agent orchestration using LangGraph and related frameworks
• Build APIs, SDKs, and integration layers for product teams
• Design and optimize RAG, GraphRAG, and knowledge ingestion pipelines
• Enhance orchestration platforms, WebSocket communication, and error recovery
• Optimize performance, latency (<3s), cost, and reliability of AI systems
• Collaborate closely with ML engineers and data scientists on models, prompts, and A/B testing

🔹 Required Skills & Experience

• 5+ years of software engineering experience (1–2+ years in AI/ML systems)
• Strong Python (FastAPI, async, LangChain/LangGraph)
• Experience with LLM APIs (OpenAI, Claude, Llama, Phi‑3)
• Hands-on RAG, embeddings, vector databases, and hybrid search
• React + TypeScript experience (WebSockets, hooks, real-time UI)
• Knowledge of multi-agent systems, prompt engineering, and orchestration patterns
• Solid backend fundamentals: REST APIs, databases, auth, testing, Git

🔹 Nice to Have

• MLOps exposure (prompt versioning, monitoring, A/B testing)
• Experience with semantic caching and context management
• Docker and cloud deployment basics