Growing Stars Consulting Private Limited

Key Responsibilities

• Manage customer portfolios and follow up on outstanding payments.
• Monitor Accounts Receivable (AR) ageing and overdue invoices.
• Handle customer disputes related to invoices, pricing, taxes, and billing.
• Coordinate with internal teams to resolve payment and invoice issues.
• Track customer payment commitments and maintain accurate records.
• Support account reconciliation and cash application activities.
• Prepare daily, weekly, and monthly reports on collections and disputes.
• Maintain customer records and follow company policies and procedures.

Mandatory Requirements

• Minimum 2 years of overall experience.
• At least 1 years of experience in Dispute Management and/or O2C.
• Experience in B2B Collections and customer portfolio handling.
• International voice process experience is mandatory.
• Graduation is mandatory.
• Good English communication skills.
• Must be comfortable working in US shifts.

Required Skills & Qualifications

• Graduation is mandatory.
• 1–4 years of B2B sales or business development experience in accounting outsourcing, bookkeeping, payroll, taxation, or finance outsourcing services.
• Experience selling to international markets, particularly Australia, the UK, or the US.
• Understanding of Australian accounting and compliance processes, including BAS, GST, payroll, superannuation, year-end accounting, and tax lodgements.
• Experience in accounting outsourcing firms, KPOs, or similar service-based organizations is preferred.
• Proven ability to generate leads, manage sales pipelines, negotiate, and close B2B deals.
• Excellent communication, interpersonal, and relationship-building skills.
• Proficiency in MS Office/Google Workspace and CRM tools such as Freshsales, HubSpot, or Salesforce.
• Strong negotiation, objection-handling, and problem-solving skills.
• Self-motivated, target-oriented, and comfortable working independently.

Mandatory Requirements

• Minimum 1 year of relevant B2B sales/business development experience in accounting outsourcing.
• Hands-on experience selling accounting, bookkeeping, payroll, tax, or finance outsourcing services.
• Domestic voice process experience alone will not be considered relevant.
• Good communication skills.
• Comfortable working in Australian shifts starting at 5:00 AM onwards.

Key Skills

B2B Sales | Business Development | Accounting Outsourcing | Lead Generation | Client Acquisition | Bookkeeping Services | Australian Accounting | Payroll Outsourcing | Taxation Services | Financial Services | CRM Management | International Sales | Negotiation | Client Relationship Management

Key Responsibilities

• Handle inbound international calls related to card transactions, fraud, scams, and account security.
• Identify suspicious transactions and potential fraudulent activities.
• Follow banking procedures for customer verification and fraud prevention.
• Assist customers and take appropriate action to protect their accounts.
• Maintain accurate records of customer interactions.
• Handle customer information confidentially.
• Escalate complex cases to the relevant teams.
• Meet quality, productivity, and customer service targets.

Required Skills & Qualifications

• Graduation is mandatory.
• Minimum 12 months of work experience.
• International voice process experience is mandatory.
• Domestic voice process experience alone is not acceptable.
• Excellent communication and customer service skills.
• Strong problem-solving and analytical abilities.
• Banking or fraud detection experience is preferred.
• Comfortable working in ANZ shifts starting at 3:00 AM onwards.
• Willingness to work from the office in Gurugram.
• Previous organization PF registration is mandatory.

Key Skills

International Voice Process | Banking Operations | Customer Service | Fraud Detection | Scam Detection | Card Protection | Communication Skills

Key Responsibilities

• Train teams on end-to-end US payroll processing, including employee setup, payroll runs, tax calculations, deductions, benefits, and tax filings.
• Explain payroll processes, including W-2, 1099, Forms 941 and 940, in a simple and practical manner.
• Train teams on payroll funding, ACH transfers, direct deposits, accounting, and reconciliation.
• Develop training materials, practical exercises, and real-life case studies.
• Guide teams in resolving payroll issues, failed payments, tax errors, and funding delays.
• Coach employees on problem-solving, root-cause analysis, and customer communication.
• Ensure teams follow IRS regulations, state payroll laws, and internal compliance policies.
• Monitor training effectiveness, identify skill gaps, and conduct refresher training.
• Support teams in handling complex payroll issues and sensitive customer situations.
• Train teams on consultative selling, upselling, and recommending suitable payroll and accounting solutions.
• Stay updated on payroll regulations, product updates, and industry practices.

Required Skills & Qualifications

• Graduation is mandatory.
• Minimum 6 years of overall experience, including at least 3 years as a US Payroll Trainer.
• US international voice process experience is mandatory.
• Strong hands-on experience in US payroll processing and payroll training.
• Good knowledge of US payroll taxes, compliance, tax filings, and deductions.
• Understanding of US banking, ACH transfers, direct deposits, and payroll funding.
• Knowledge of accounting concepts, general ledger (GL), and reconciliation.
• Experience with accounting software such as QuickBooks, Tally, Sage, or NetSuite is preferred.
• Strong communication, presentation, coaching, and problem-solving skills.
• Ability to explain complex payroll concepts in simple terms.
• Experience in customer handling and consultative selling is an advantage.
• Comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Preferred Qualifications

• Certified Payroll Professional (CPP) certification or equivalent.
• Experience in training, coaching, or employee development.
• Exposure to fintech platforms, payment systems, and banking applications.

Mandatory Requirements

• 6+ years of overall experience.
• Minimum 3 years of US Payroll Trainer experience.
• US voice process experience is compulsory.
• Graduation is mandatory.
• Good communication skills.
• Comfortable working in US shifts.
• Willingness to work from the office in Gurugram.
• Comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Key Skills

US Payroll | US Payroll Training | International Voice Process | Payroll Compliance | US Taxation | QuickBooks | Accounting Software | ACH Payments | Direct Deposits | Payroll Troubleshooting | Training & Development | Team Coaching

Key Responsibilities

• Conduct quality audits of US payment transactions and operational activities.
• Review transactions for accuracy, completeness, and compliance with established procedures.
• Validate payment processing, refunds, reversals, settlements, and transaction status.
• Identify discrepancies, processing errors, and potential risks, and coordinate with operations teams for resolution.
• Ensure adherence to SOPs, client guidelines, internal controls, and compliance requirements.
• Perform root-cause analysis to identify recurring errors and recommend corrective actions.
• Prepare quality reports, maintain audit records, and track quality performance metrics.
• Monitor transaction accuracy, error rates, turnaround time, and other quality KPIs.
• Participate in calibration sessions with Operations, Training, and Quality teams.
• Provide feedback to team members to improve accuracy and process performance.
• Support process improvement initiatives to reduce errors and enhance operational efficiency.

Mandatory Requirements

• Minimum 2 years of overall professional experience.
• Graduation is mandatory.
• Minimum 2 years of relevant experience in US Payments.
• Experience in payment processing, transaction auditing, or Quality Assurance is required.
• US international voice process experience is mandatory.
• Domestic voice experience will not be considered.
• Good understanding of payment transactions, refunds, reversals, settlements, and payment disputes.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and stakeholder-management skills.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

Primary Responsibilities:

• Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under the their portfolio.
• Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers.
• Drive overall growth in liabilities and investment products within the HNI segment.
• Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).
• Develop and expand customer relationships for both liability and retail asset products.
• Inform clients about new products and enhancements to deepen and broaden banking relationships.
• Ensure portfolio profitability by cross-selling and up-selling across the Bank’s product suite.
• Manage segment-wise customer migration to enhance profitability and optimize service delivery.

Additional Responsibilities:

• Deliver a superior service experience that exceeds the expectations of clients.
• Proactively identify potential problem accounts and implement risk-mitigating strategies.
• Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies.
• Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs.
• Accurately and consistently record all sales and client engagement activities in the CRM system.
• Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management.
• Foster long-term client relationships through trust, transparency, and proactive engagement

Key Responsibilities:

• Process insurance claims accurately as per defined procedures and guidelines.
• Review and investigate claims and take appropriate action based on process requirements.
• Handle customer calls and provide appropriate assistance.
• Ensure compliance with established policies, procedures, quality standards, and audit parameters.
• Meet defined SLA, quality, productivity, and performance targets.
• Maintain accuracy and attention to detail while processing claims.
• Take ownership of assigned tasks and deliverables.
• Coordinate effectively with team members, supervisors, and relevant departments.
• Maintain regular attendance and follow shift schedules and organizational policies.
• Continuously develop process knowledge and improve skills.
• Maintain professional communication and relationships with internal and external stakeholders.

Key Skills:

English Communication | Customer Service | Claims Processing | Attention to Detail | Problem Solving | Teamwork | Process Adherence | Time Management | Quality & SLA Management

Key Responsibilities:

• Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
• Resolve complex and time-sensitive payroll issues within defined SLAs.
• Provide clear, professional, and empathetic communication to customers.
• Handle escalations and ensure timely resolution of critical payroll issues.
• Maintain accuracy and compliance while handling sensitive payroll information.
• Monitor customer interactions and identify recurring issues for process improvement.
• Support queue management, workflow efficiency, and daily operational requirements.
• Conduct root-cause analysis and contribute to corrective actions.
• Maintain required quality, productivity, and customer service standards.

Required Qualifications:

• Graduation is mandatory.
• Minimum 2 years of relevant experience.
• US Payroll experience is mandatory.
• International Voice experience is mandatory.
• Good verbal and written communication skills.
• Comfortable working in US shifts.
• Comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.
• Domestic Voice experience will not be considered.

Preferred Skills:

• Knowledge of US Payroll processes and payroll compliance.
• Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
• Strong escalation-handling and problem-solving skills.
• Experience in a customer service or financial process environment.

About the Role:

We are looking for an experienced Business Development Associate to join our sales team. The role involves engaging with aspiring career professionals, understanding their career goals, and guiding them toward suitable technology-focused learning opportunities.

Roles & Responsibilities:

• Connect with prospective learners through calls and other communication channels.
• Understand customer career goals, requirements, and learning needs.
• Explain relevant programs and effectively communicate their value.
• Qualify leads and drive conversions throughout the sales cycle.
• Follow up with prospective and existing learners to maintain engagement.
• Handle customer queries and provide a smooth sales experience.
• Achieve and exceed daily, weekly, and monthly sales targets.
• Maintain accurate records of leads, follow-ups, and conversions.
• Consistently meet required sales inputs, outputs, and revenue targets.

Must-Have Requirements:

• 1–6 years of experience in Sales, Business Development, Inside Sales, or IT Services.
• Minimum 1 years of EdTech experience is mandatory.
• Sales experience is mandatory.
• Graduation in any discipline; B.Tech preferred.
• Excellent verbal and written English communication skills.
• Strong sales orientation with a proven focus on target achievement.
• Basic knowledge of Lead/Sales handling (LS).
• Strong customer handling, persuasion, negotiation, and conversion skills.

Good to Have:

• Experience in K12 and technology-based domains.
• Experience handling or selling technology products/services.
• Experience handling ticket sizes above ₹50,000.
• Strong exposure to B2C / Inside Sales environments.