Hardwin Software Solutions

Job Description – Billing & Invoicing Specialist

Job Title: Billing & Invoicing Specialist

Experience: 2–3 Years

Department: Title Services / Billing Operations

Employment Type: Full-Time

Job Overview

We are looking for a detail-oriented Billing & Invoicing Specialist with 2–3 years of hands-on experience in customer billing, billing operations, invoice processing, accounts receivable, and billing research.

The ideal candidate should have strong knowledge of customer invoicing, order entry, reviewing purchase orders and contracts, investigating billing discrepancies, and resolving customer billing disputes. The candidate will work closely with the Sales, Customer Success, Finance, and other internal teams to ensure accurate and timely customer billing.

Key Responsibilities

• Create, review, and process customer invoices accurately and within defined timelines.
• Handle end-to-end customer billing and invoicing activities.
• Review contracts, purchase orders (POs), and supporting documents to ensure billing accuracy.
• Perform billing research and investigate invoice discrepancies.
• Research and resolve customer billing inquiries, disputes, and discrepancies.
• Handle order entry and verify order details before processing invoices.
• Manage accounts receivable (AR) activities and follow up on outstanding invoices when required.
• Coordinate with Sales, Customer Success, Finance, and internal departments to resolve customer billing issues.
• Ensure adherence to company billing policies, procedures, and internal controls.
• Support month-end closing activities and other accounts receivable functions as required.
• Maintain accurate customer billing records and documentation.

Required Skills & Qualifications

• Bachelor's degree in Commerce (B.Com), Accounting, Finance, or a related field.
• 2–3 years of relevant experience in customer billing, billing operations, invoicing, or accounts receivable.
• Hands-on experience in customer invoice creation, processing, and billing activities.
• Strong understanding of customer billing processes and order entry.
• Experience reviewing contracts, purchase orders, and supporting billing documents.
• Ability to investigate billing disputes and resolve customer discrepancies.
• Good analytical, numerical, and problem-solving skills.
• Strong attention to detail and accuracy.
• Good verbal and written communication skills.
• Proficiency in MS Excel and basic accounting tools.

Preferred Experience

Candidates with practical experience in the following areas will be preferred:

• Customer Billing and Invoicing Operations
• Customer Invoice Processing
• Accounts Receivable (AR)
• Order Entry and Order Management
• Billing Research and Investigation
• Customer Billing Dispute Resolution
• Purchase Order (PO) and Contract Verification
• Customer Account Reconciliation

Ideal Candidate Profile

We are specifically looking for candidates whose primary work experience has been in Customer Billing and Invoicing Operations, rather than general finance or accounting.

Candidates with hands-on experience in customer billing, processing customer invoices, researching billing discrepancies, handling order entries, managing accounts receivable, and resolving customer billing disputes will be given preference.

Keywords for Candidate Sourcing

Customer Billing Specialist, Billing Specialist, Billing Executive, Invoicing Specialist, Accounts Receivable Executive, Billing Analyst, Order Management Specialist, Customer Billing Analyst, AR Analyst.

Work Mode: Hybrid

Notice Period: Immediate to 1 week

Application Support Specialist - Maximo

Position summary:  A Maximo Application Support Specialist in Kyndryl, is a person who has good experience in providing application support and troubleshooting for the customer’s Maximo application and can understand customizations. Person will troubleshoot and resolve application incidents and service requests and work on minor enhancement. The responsibilities are as defined in role description and responsibilities section below.

Work experience: Overall 10+ years of relevant IT experience, with focus on application support and development across Maximo system. Out of that, 7+ years deep expertise in a support domain with required technical skills.

Role description

1.     Handles application support and potential project activities related to Maximo application as a subject matter expert.

2.     Ability to cross train others in the technical area(s) as to provide backup personnel when not available.

3.     Ability to learn other tech skills to maximize utilization and contribute to overall application support.

Responsibilities

The chosen candidate will take on the following responsibilities in the following areas.

o  Maximo Applications Support (Level 2 and 3)

o  Take knowledge transfer from existing integration Subject Matter Experts while improving documentation, processes and ways of working.

o  Engage with users to support Maximo incidents, requests and alarms based on Service Level Agreements while striving to provide high standards and quality of customer service.

o  Work with Third Party Vendors as necessary.

o  Ability to learn and understand customers’ business and applications environment.

o  Provide timely and high-quality documentation in ServiceNow of all investigations and user, business analyst, customer IT and third party interactions.

o  Train other team members to enable them to provide coverage when unavailable

o  Ability to cross train and learn new technical skills to help improve overall performance and ability to contribute to application management support.

o  Performing code review of fixes and project deliverables. Lead work sessions and client discussion with application development/support teams.

o  Perform code/configuration changes based on the defined strategy and architecture.

o  Collaborate with enterprise architecture, information security, application & infrastructure teams to produce an optimal, high level, conceptual, and cost-effective application designs by using best practices.

o  Provide and lead root cause analysis for all Priority 1 issues related to Maximo

Experience

1.     Must have experience in Maximo application support. (Working experience of support / configuration of Maximo).

2.     Diagnose and resolve Maximo configuration, data, performance, and access issues

3.     Investigate failed or delayed Maximo-to-SAP transactions involving purchase orders, goods receipts, invoices, vendors, etc.

4.     Reprocess failed purchase orders, receipts, interface files and integration messages

5.     Support supplier setup and synchronization across Maximo, SAP and Custom built applications

6.     User Administration, security groups, roles, privileges

7.     Experience troubleshooting workflows, PO approvals and inventory transactions

8.     Configuration of workflows, domains, application settings

1. Familiarity with Service Now and ITIL processes

10.  Must have performed Level 2/3 application support in a managed services environment

11.  Experience in manufacturing industry (Metals)

Essential Technical Skills:  

Candidate should have experience as per below technical skill matrix

Maximo Application Support

Primary / Good to have

Maximo is SaaS and is in AWS.

It is version 9.1.

Client uses 900 app points for licensing.

ServiceNow

Maximo Asset Management

Professional Attributes:

o Strong collaboration skills within and across teams, geographies and domains

o Strong communication skills, written and verbal

o Proficient in Application Support and ITIL processes

o Self-starter who thrives in an ever-changing, fast-paced business environment

o Adaptability to the rapid change in technology

Work Mode: Hybrid

Notice Period: Immediate to 1 week

Development Engineer Kondor & Corona:

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. We are seeking an experienced Application Development Engineer with strong expertise in Kondor and Corona platforms to support and enhance treasury, trading, and risk management applications. The role involves development, customization, integration, maintenance, and production support of Temenos Treasury solutions while working closely with business stakeholders, application teams, and infrastructure teams.

The ideal candidate will possess hands-on experience in Kondor+, Corona, Sybase databases, Python, Groovy, and Korn Shell (ksh) scripting, with a strong understanding of banking and treasury operations. The candidate will be responsible for delivering application enhancements, resolving production issues, supporting system integrations, and ensuring high availability and performance of critical banking applications.

Roles & Responsibilities

·      Develop, customize, and maintain Kondor+ and Corona applications supporting treasury and capital market operations.

·      Analyze business requirements and translate them into technical solutions within the Temenos treasury ecosystem.

·      Design, develop, test, and deploy application enhancements and fixes in accordance with SDLC and banking compliance standards.

·      Perform application configuration, parameterization, and customization of Kondor and Corona modules.

·      Develop and maintain Python, Groovy, and Korn Shell (ksh) scripts for automation, integration, monitoring, and operational support.

·      Create, optimize, and troubleshoot Sybase database objects including stored procedures, triggers, queries, and performance tuning activities.

·      Support interfaces and integrations between Kondor/Corona and upstream/downstream banking applications.

·      Investigate and resolve production incidents, application defects, and performance issues within agreed SLAs.

·      Participate in release planning, deployment activities, and post-implementation validation.

·      Conduct root cause analysis (RCA) and implement preventive measures for recurring issues.

·      Collaborate with treasury business users, business analysts, infrastructure teams, and vendors to deliver solutions.

·      Ensure compliance with banking security, audit, risk, and regulatory requirements.

·      Prepare technical documentation, operational runbooks, and support procedures.

·      Participate in application support rotations and provide L2/L3 support for critical banking systems.

·      Contribute to continuous improvement initiatives, automation opportunities, and modernization efforts.

Mandatory Skills

• Temenos Kondor+ expertise.
• Corona platform experience.
• Treasury & Capital Markets domain knowledge.
• Sybase ASE / Python scripting.

Experience with application integrations:

• APIs
• File Transfer mechanisms (SFTP/FTPS)
• Message-based interfaces
• Batch processing

Job Qualifications

·      Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline.

·      Minimum 7+ years of hands-on experience in application development and support within banking or financial services environments.

·       Strong hands-on experience (5+ years) in Temenos Kondor+ development, customization, parameterization, and production support.

·       Experience in Corona application development and support.

·      Proven experience supporting Treasury, Derivaties, Front Office, Middle Office, or Back Office banking functions.

·      Strong proficiency in Sybase ASE database development, query optimization, and performance tuning.

·      Hands-on programming experience in Python for automation, scripting, and application development.

·      Experience developing and maintaining Groovy scripts and automation workflows.

·      Strong Korn Shell (ksh) scripting skills in Unix/Linux environments.

·      Good understanding of SDLC, Agile methodologies, DevOps practices, and release management processes.

·      Experience with Unix/Linux operating systems and production support activities.

·      Familiarity with application integration technologies, file transfers, APIs, and messaging frameworks.

·      Strong troubleshooting, debugging, and problem-solving capabilities in complex banking environments.

·      Experience working in regulated financial institutions with awareness of audit, compliance, and security requirements.

·      Knowledge of treasury products including FX, Money Markets, Derivatives, Securities, and Risk Management processes is highly desirable.

·      Excellent communication and stakeholder management skills, with experience working in global and geographically distributed teams.

·      Ability to work independently while managing multiple priorities in a fast-paced banking environment.

·      Experience supporting European banking clients and mission-critical financial applications is preferred.

·      ITIL foundation knowledge and production support experience will be an added advantage