Kris@Work

About KrisAtWork

KrisAtWork is an AI work companion designed for go-to-market functions to drive higher revenue and enhance efficiency. It offers real-time intelligence and step-by-step guidance, all through a single, centralized window to improve business productivity and outcomes. At KrisAtWork, we believe everything meaningful starts with people - those who build with us, and those we build for - united by a shared ambition to make work smarter.

About the Role

We are looking for a driven Outbound Sales Development Representative to own the top of the sales funnel. You will generate qualified opportunities, engage prospects through outbound outreach, and help grow our customer base in the US market. This is a high-impact role ideal for someone who thrives in a fast-paced, results-driven SaaS environment and is looking to grow into a full-cycle sales role.

What You’ll Do

• Research, identify, and engage potential customers through cold calls, emails, LinkedIn, and other outreach channels in the US market.
• Build a consistent pipeline of qualified opportunities for Account Executives.
• Understand prospect business objectives and craft messaging that resonates.
• Collaborate with Marketing to align campaigns, messaging, and outreach strategies.
• Track all prospecting activity to ensure accurate reporting.
• Contribute to process improvements, outreach cadences, and lead qualification frameworks.

Who You Are & What Makes You Qualified

• 2-5 years of experience in outbound B2B sales or SaaS sales in the US Market
• Proven ability to prospect, generate leads, and create new business opportunities.
• Comfortable making high-volume outbound calls and emails.
• Strong communication, storytelling, and interpersonal skills.
• Self-motivated, goal-oriented, and driven to exceed KPIs.
• Experience working in startup or high-growth SaaS environments

About KrisAtWork

KrisAtWork is an AI work companion designed for go-to-market functions to drive higher revenue and enhance efficiency. It offers real-time intelligence and step-by-step guidance, all through a single, centralized window to improve business productivity and outcomes. At KrisAtWork, we believe everything meaningful starts with people - those who build with us, and those we build for - united by a shared ambition to make work smarter.

About the Role

As a Technical Account Manager, you will own the end-to-end post-sales relationship and ensure customers realize maximum value from their investment. You will act as a trusted advisor, technical expert, and strategic partner, driving adoption, delivering measurable business outcomes, and ensuring long-term retention and expansion.

What You’ll Do

Deliver Customer Value

• Develop a deep understanding of customer goals, workflows, and technical environments to map them to platform capabilities, best practices, and measurable business outcomes.
• Run value check-ins, business reviews, and optimization sessions to ensure customers consistently realize ROI.
• Provide consultative guidance, platform enablement, training, and solution recommendations to maximize value and improve end-user experience.

Drive Adoption & Platform Success

• Lead customers through adoption of new features, use-cases, and modules across different teams, regions, and business units.
• Be hands-on with the platform; stay current on product capabilities, integrations, and AI-driven enhancements.
• Proactively identify efficiency gains, automation opportunities, and configuration improvements to drive increased usage and ROI.

Lead Technical Implementation & Solution Delivery

• Support onboarding, configuration, integration validation, and rollout activities to ensure smooth technical implementation.
• Understand customer architecture, data flows, and system dependencies to advise on scalable, secure, and optimized setups.
• Coordinate with engineering, product, support, and services to resolve issues and influence roadmap priorities.

Build Strategic Relationships & Champions

• Serve as the customer’s day-to-day strategic advisor and trusted technical partner.
• Build strong, multi-level relationships with senior stakeholders, end users, and technical teams.
• Develop internal champions who advocate for the platform and support expansion opportunities.

Manage Account Health & Governance

• Track and manage key performance indicators across adoption, consumption, value realization, and retention.
• Establish strong operational discipline with regular check-ins, executive business reviews, and early-warning risk management.
• Own renewal readiness and partner with Sales to identify upsell/cross-sell opportunities.

Advocate For The Customer

• Act as the internal voice of the customer, communicating needs, challenges, and enhancement requests to product and engineering teams.
• Partner cross-functionally to ensure seamless end-to-end experience across support, services, product, and sales.

Who You Are & What Makes You Qualified

Experience & Skills

• 2+ years in B2B SaaS account management, customer success, technical account management, and/or implementation roles.
• Strong understanding of web technologies, APIs, integrations, SaaS platforms, CRM, and/or social media technologies.
• Excellent communication, stakeholder management, and executive-level presentation skills.
• Strong analytical and problem-solving mindset; ability to derive insights, harmonize data, and build business cases.
• Skilled at breaking down complex issues, articulating technical concepts clearly, and driving structured resolutions.
• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Passion for solving customer challenges, driving outcomes, and delivering exceptional customer experience.
• Experience with customer engagement platforms, Go-To-Market technologies or omnichannel digital tools is a plus.