Master-O

Title: Tech Lead / Engineering Lead

Experience: 8-10 years

Location: Sector 55, Gurugram (On-site, 5 days)

Industry: B2B SaaS / Enterprise Technology

About Master-O:

Master-O is a sales enablement platform used by leading enterprises across industries like FMCG, Pharma, Banking, Insurance, Automotive, Retail, Technology etc. to drive the capability development and frontline readiness for their customer-facing teams with the help of microlearning, game-based assessments and AI-powered conversational roleplays.

As we continue to expand our enterprise deployments across Pan India, North America, Middle East, and Southeast Asia, we are looking for a Tech Lead to take ownership of our engineering function and drive the successful delivery, implementation, and scalability of our solution.

The Role:

This is a high-ownership role for someone who enjoys building features, solving complex engineering problems, and collaborating with internal teams and customers. You will be leading a team of 5–6 developers and will be the face of the engineering function at Master-O.

Reporting directly to the Founder, this role requires someone who can balance engineering excellence with business priorities and ensure reliable delivery across multiple enterprise clients and geographies.

We are particularly interested in people who have prior worked in a growing SaaS organisation or have entrepreneurial experience and understand what it takes to build and deliver features from scratch.

Key Responsibilities:

1. Engineering Leadership & Technical Ownership

• Own the engineering function, including architecture, development, code quality, performance, scalability, security, and maintenance.
• Lead a team of 5-6 engineers, providing technical direction, reviewing code, ensuring timely delivery and nurturing their career path.
• Remain hands-on with development and debugging rather than functioning solely as a people manager.
• Establish engineering standards, development practices, testing protocols, and release processes.
• Make pragmatic technology decisions that balance long-term scalability with ad-hoc  business requirements.

2. Enterprise Implementations & Client Delivery

• Own the technical execution of our implementations with enterprise clients across the globe.
• Drive client-specific configurations, integrations, customizations, deployments, and production rollouts.
• Work closely with the Founder, Customer Success team, Product team, and other key stakeholders to translate client requirements into robust technical outcomes.
• Troubleshoot complex production issues, manage technical dependencies within team, and ensure implementation timelines and quality standards are met.
• Build reusable frameworks and integration capabilities that reduce implementation time and minimize repetitive custom development.

3. AI Engineering & Emerging Technologies

• Evaluate and implement AI capabilities that solve real enterprise problems and enhance product functionality.
• Experience integrating Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI agents into enterprise applications will be a strong advantage.
• Understand the practical considerations of deploying AI in production, including data security, reliability, latency, cost, and evaluation.
• Encourage responsible adoption of AI coding tools such as Claude Code while ensuring engineers retain strong fundamentals, understand the code they ship, and take ownership of its quality.

4. Team & Execution Management

• Take ownership of engineering priorities, sprint execution, resource allocation, and delivery commitments.
• Build a culture of accountability, ownership, collaboration, and continuous improvement.
• Ensure the team can independently diagnose and resolve technical problems rather than relying excessively on external tools or generated code.
• Collaborate with leadership to align engineering priorities with customer commitments, product roadmaps, and business objectives.

Required Technical Skills:

• Strong hands-on experience with Node.js, Express.js, React, MySQL, Python, and AWS.
• Solid understanding of backend architecture, REST APIs, database design, system integrations, and cloud-based deployments.
• Experience building, maintaining, and scaling production-grade mobile and web applications.
• Strong debugging, code review, system design, and performance optimization skills.
• Familiarity with software development lifecycle practices, version control, automated testing, CI/CD, and production monitoring.
• Ability to make independent technical decisions and take ownership of issues from identification through resolution.

Experience & Qualifications:

• 8–10 years of relevant software engineering experience, with demonstrated progression into technical leadership.
• Prior experience leading a team of junior and mid-level engineers.
• Experience in a B2B SaaS company or an enterprise technology environment is strongly preferred.
• Experience managing enterprise client implementations, integrations, and production deployments.
• B.Tech / B.E. in Computer Science, Information Technology, or a related engineering discipline, preferably from a Tier-1 engineering college.

What We Are Looking For:

We are looking for a seasoned engineering professional who has experience handling multiple clients, varied integration requirements, competing priorities, and production issues.

You must be flexible to coordinate across time zones and work outside standard business hours when client implementations or critical releases require it.

This role offers the opportunity to work closely with the Founder, influence the product and architecture decisions, lead a compact engineering team, and directly shape how our technology scales across enterprise customers in not just domestic but international markets.

Role: Finance Executive

Industry: SaaS / Technology

Reporting to: Chief Financial Officer (CFO)

Experience: 2+ years of relevant experience for CA Inter / Semi Qualified CA candidates, or 4+ years for B.Com graduates

Role Overview

We are looking for a Finance Executive to join our growing SaaS and technology company in a broad-based finance role, reporting directly to the CFO.

The role combines financial accounting and controllership, management reporting, business finance, financial planning and analysis (FP&A), statutory compliance and process improvement.

The ideal candidate will have strong accounting fundamentals, sound financial understanding and the ability to independently manage finance operations while supporting business planning and decision-making.

Key Responsibilities:

Financial Accounting & Controllership

• Manage revenue accounting, billing, collections, reconciliations and day-to-day financial operations.
• Support month-end, quarter-end and year-end financial closures.
• Oversee accounts payable, accounts receivable and working capital management.
• Ensure accuracy of financial records, accounting entries and reconciliations.

Management Reporting & Business Finance

• Prepare monthly MIS reports, management dashboards and financial analysis.
• Support budgeting, forecasting, cash-flow planning and variance analysis.
• Track business performance, revenue, profitability and relevant SaaS metrics.
• Provide financial insights to support management decision-making.
• Assist the CFO with FP&A, business planning and strategic finance initiatives.

Taxation, Audit & Compliance

• Manage GST, TDS and other applicable direct and indirect tax compliances.
• Coordinate statutory audits, tax audits and regulatory filings.
• Maintain internal financial controls, documentation and compliance records.
• Ensure timely completion of statutory and financial reporting requirements.

Process Improvement & Automation

• Identify opportunities to streamline and strengthen finance processes.
• Support automation of accounting, reconciliations and financial reporting.
• Improve financial controls, reporting accuracy and operational efficiency as the business scales.

Candidate Profile:

Qualifications & Experience

• Semi Qualified CA, CA Inter Qualified, CA Finalist, CA Final Attempted or CA Articleship Completed.
• Candidates who have discontinued pursuing CA Final but possess strong practical finance and accounting experience are encouraged to apply.
• B.Com graduates with a minimum of 4 years of relevant experience in accounting, taxation and financial operations will also be considered.
• Minimum 2 years of relevant practical experience for candidates with a CA background, with preference for hands-on experience beyond articleship.

Required Skills & Competencies

• Strong understanding of accounting principles, financial reporting, taxation and audit processes.
• Practical experience in GST, TDS, reconciliations and financial closing activities.
• Proficiency in MS Excel and accounting software such as Tally, Zoho Books or similar ERP systems.
• Good analytical ability, commercial understanding and attention to detail.
• Ability to work independently, manage multiple responsibilities and take end-to-end ownership.
• Strong communication, coordination and stakeholder-management skills.

Preferred Experience

• Experience in a SaaS, technology or subscription-based business.
• Exposure to budgeting, forecasting, FP&A and management reporting.
• Understanding of SaaS business metrics, revenue recognition and financial performance analysis.
• Experience in finance process improvements, automation or ERP implementation.

What the Role Offers

• Opportunity to work directly with the CFO and gain exposure to business and financial decision-making.
• A broad-based role combining financial controllership, compliance, management reporting and business finance.
• Hands-on experience in the financial operations of a growing SaaS and technology company.
• Opportunity to take ownership of key finance processes and contribute to improving systems, controls and reporting as the business scales.

Title: Content Specialist 

Location: Mumbai 

Experience: 3–4 years 

Work Mode: Hybrid 

About Master-O 

Master-O is a B2B SaaS platform focused on enabling and upskilling frontline teams through microlearning, gamification, AI-powered roleplays and digital coaching. We work with leading organisations across industries like FMCG, BFSI, Pharma, Automotive and Retail. 

We are looking for a Content Specialist who can combine strong creative thinking with excellent client communication to own content requirements for our Mumbai and Gurugram based clients. 

The Role 

This is a client-facing content creation role where you will be the primary point of contact for Master-O's high touch enterprise accounts for their content requirements. 

You will work closely with clients to understand their business objectives, frontline challenges, and learning needs, and translate these into engaging content, storyboards and learning journeys. 

You will also work cross-functionally with the Customer Success, Product and Content teams at our Gurugram headquarters to ensure seamless execution and delivery. 

What Does “Content” Mean at Master-O? 

At Master-O, content is not just traditional marketing content or reels. You’ll primarily create microlearning-based static and video learning content designed for the frontline teams of our enterprise clients. 

The content and use cases vary based on the client’s business objectives, frontline pain points and industry — from product knowledge and sales pitches to customer handling, compliance and on-the-job skill development.

What We're Looking For 

• 3–4 years of experience in content creation, content marketing, creative strategy or a similar role. 
• Prior experience in a B2B SaaS company or a marketing/creative agency is strongly preferred. 
• Agency candidates should ideally have worked with clients across BFSI, FMCG, Pharma, Automotive and/or Retail. 
• Strong storyboarding and content conceptualisation skills. 
• Excellent copywriting and editing skills. 
• Strong working knowledge of Canva and Adobe Creative Cloud. 
• Excellent spoken and written English communication — this is critical as the role involves frequent interaction with senior client stakeholders. 
• Strong presentation and client-management skills. 
• Ability to manage multiple stakeholders, projects and deadlines independently. 
• A good understanding of digital content, learning formats and visual communication. 
• Someone who is equally comfortable speaking to a client, building a storyboard and getting into the details of content creation. 

Why This Role? 

This role sits at the intersection of content, creativity, and client consulting. 

You won't just be creating content based on pre-assigned briefs. You'll be responsible for understanding why the client needs the content, what their frontline teams need, and how Master-O can solve that requirement. 

You'll get the opportunity to work directly with leading organisations across multiple industries while collaborating with a fast-moving SaaS team across Mumbai and Gurugram. 

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience