Revvcoin
https://revv.co.in/car-rentalAbout
Company social profiles
Jobs at Revvcoin
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.
Similar companies
About the company
1HR Solutions is the emerging talent acquisition partner.
Are you among one of those who thinks that it is alright to just do an ordinary routine to recruit people and diversify the business? Well no that is not how the business revolution comes. It comes by building and fostering each and every part of the come, no matter how big or small. HR services are the wheels of any company’s success.
Jobs
39
About the company
Jobs
19
About the company
Automate Accounts is a technology-driven company dedicated to building intelligent automation solutions that streamline business operations and boost efficiency. We leverage modern platforms and tools to help businesses transform their workflows with cutting-edge solutions.
Jobs
5
About the company
RTTNews is a US-headquartered financial media company with 25+ years in the industry. We deliver real-time news, market analysis, and commentary to Fortune 500 companies, global banks, brokerages, and leading news portals worldwide.
Founded in 2000 and based in New York, we operate Indian bureaus in Chennai and Kochi. Our digital marketing division, RTT Digital Signage, serves the rapidly growing digital signage industry with creative content solutions for clients across the globe.
Jobs
1
About the company
finban gives small and mid-sized companies a clear view of their financial future. The platform connects bank accounts (PSD2), accounting systems such as DATEV, Lexware Office and sevdesk, payment providers like Stripe and PayPal, CRM systems and spreadsheets — and consolidates them into a single, always-current liquidity plan.
What sets finban apart is how it handles data. Instead of forcing one source of truth, actuals from the bank, open receivables and payables from accounting, and forward-looking budget assumptions coexist side by side. As real payments come in, they replace the plan automatically. The result is a forecast that stays accurate without manual maintenance.
Built in Germany, finban today serves primarily the DACH market — with an integration and banking layer designed to extend across Europe and beyond. It's made for companies of up to around 100 employees: teams that need serious financial visibility but don't have a dedicated treasury department to produce it.
Jobs
1
About the company
At Ampera Technologies, we empower businesses with cutting-edge data analytics, quality assurance, and data engineering solutions
Jobs
28
About the company
UK-based software consultancy specializing in AI-driven custom development, Microsoft Power Platform solutions, and innovative SaaS products. Transform your business with PowerTech Digital.
Jobs
1
About the company
Jobs
12
About the company
Northmann Groupe is a forward-looking enterprise dedicated to delivering high-quality solutions across diverse industries.
We believe in building strong partnerships, driving innovation, and maintaining the highest standards of quality and integrity. Our mission is to create value that transcends borders and industries, helping businesses and communities thrive.
Whether through reliable products, tailored services, or collaborative ventures, we are committed to powering progress and shaping a sustainable future.
Jobs
1