Resources Valley

About the Role

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of

experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop

support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating

systems, and basic networking.

The candidate will be responsible for providing first-level technical support, resolving user issues, managing

support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering

excellent customer service.

Key Responsibilities

End-User Support

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.

• Assist users with Microsoft Office applications and Windows operating systems.

• Perform system health checks and preventive maintenance.

Microsoft 365 Administration

• Create, modify, and manage Microsoft 365 user accounts and licenses.

• Support Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o OneDrive for Business

o SharePoint Online (Basic)

• Perform password resets and mailbox troubleshooting.

• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.

• Support Microsoft Outlook configuration and synchronization issues.

Windows Administration

• Install, configure, and troubleshoot Windows 10 and Windows 11.

• Join devices to Active Directory or Microsoft Entra ID.

• Configure user profiles and local security settings.

• Perform operating system updates and driver installations.

• Troubleshoot boot, performance, and application issues.

Helpdesk & Ticket Management

• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.

• Ensure incidents are resolved within defined SLA timelines.

• Escalate unresolved issues to senior engineers when required.

• Maintain accurate troubleshooting notes and resolution details.

• Create and update knowledge base articles.

Hardware & Software Support

• Install and configure desktop and laptop hardware.

• Diagnose hardware failures and coordinate warranty replacements.

• Install and update software applications.

• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.

• Support antivirus installation and endpoint protection.

Basic Networking Support

• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.

• Verify IP configuration, DNS, DHCP, and default gateway settings.

• Configure basic TCP/IP settings.

• Assist with printer and network drive connectivity.

• Escalate advanced network issues to the Network Team.

User Administration

• Create and manage Active Directory user accounts.

• Reset passwords and unlock user accounts.

• Manage user permissions and group memberships.

• Assist with onboarding and offboarding activities.

Role Overview 

We are looking for a proactive and detail-oriented Business Analyst with strong communication and analytical 

skills to support requirement gathering, client coordination, and project execution activities. The ideal candidate 

should possess good aptitude, structured thinking, and the ability to work closely with cross-functional teams in 

a fast-paced delivery environment. 

Key Responsibilities 

●Gather, analyze, and document business and functional requirements 

●Coordinate with clients, internal stakeholders, and technical teams for requirement clarification 

●Prepare BRDs, user stories, workflows, wireframes, and functional documentation 

●Assist in project planning, effort discussions, and task tracking 

●Conduct requirement validation and support QA/UAT activities 

●Identify process gaps and recommend improvement opportunities 

●Participate in client meetings, workshops, and status discussions 

●Ensure timely communication of risks, dependencies, and change requests 

Required Skills 

●Strong verbal and written communication skills 

●Good analytical and problem-solving ability 

●Strong aptitude and logical thinking 

●Understanding of SDLC and Agile methodologies 

●Ability to convert business requirements into functional specifications 

●Good documentation and presentation skills 

●Strong coordination and stakeholder management abilities 

Preferred Qualifications 

●Bachelor’s degree in Business, IT, Engineering, or related field 

●Prior exposure to software/web/mobile projects preferred 

●Familiarity with tools like Jira, Trello, Confluence, Figma, or similar platforms is a plus 

Primary (Must Have):

 5-7 years of total experience in IT industry

 Necessary to have exposure to Azure Cloud

 5-7 years of experience Build/Release and DevOps combined for Saas/Web/Desktop applications

 5-7 years working with CI / CD like Jenkins or Bamboo or other tools

 Experience in Kubernetes, Swarm and Docker

 Experience in working with Linux (Centos/Ubuntu)

 Experience with configuration and management tools (i.e. Terraform, Ansible, Salt)

 Experience in architecting, maintaining, and streamlining our automated build and release pipeline from code compilation, automated testing, to deploying releases to multiple environments

 You should be able to drive adoption of CI/CD, deployment automation, and release engineering standard methodologies

 Detail-oriented and great problem solver

 Comfortable giving feedback to team members and handling personal situations

 Excellent at multi-tasking and able to handle competing priorities

 Problem solving, digging into issues and owning tasks to completion

 Strong team player who is open to give and receive feedback

 A passion for technology and thrives in a dynamic environment with a focus on creative innovation over absolute completion

 Communication and presentation skills

Key Responsibilities:            

 Responsible for the continuous and on-time delivery of application releases supporting mission-critical services

 Support and improve our tools for continuous integration (CI) and continuous delivery (CD). You can demonstrate measurable improvements in our delivery pipelines

 Responsible for navigating cloud solutions, on-premise solutions, and hybrid solutions

 Responsible for infrastructure as code (IaC) tooling

 Build automated release pipelines that package, test and deploy code

 Build out and maintain a suitable tracking dashboards and metrics

Responsibilities:

• Working with the development team to deliver large-scale web applications.
• Working alongside project managers and clients.
• Work with the development team to troubleshoot the development environment, production environment, performance tune, and optimize code.
• Adhere to the code conventions strictly.

Requirements:

• Working knowledge of Python, Linux, and Debugging skills.
• Skills: RDBMS (MySQL, PostGreSQL), Shell Scripting, Web Server and Interpretors (nGinx, Apache, uwsgi, mod_python), GIT.
• Knowledge of Javascript/ JQuery, HTML/ CSS, JSON, AJAX, Google APIS (Maps, Charts).

Preferred:

• 3+ Years of experience overall.
• 3+ years of experience in Python scripting and Linux.

Requirements:

• Exp with C#, . NET framework, MVC, WebAPI, Res API LINQ, Entity Framework.
• Exp with JavaScript frameworks like JQuery, Angular, React etc. will be preferable.
• Understanding of design patterns and design principals, object programming.
• Exp with TDD.
• Knowledge of Agile methodology and JIRA.
• Exp in database development preferable on MS SQL Server.
• Experience with. NET Core will be advantageous.
• Participate in all the phases of SDLC.

Programming solutions in Salesforce’s Apex programming language, JavaScript, Lightning Web Component Framework and JS Frameworks with API integrations to cloud and back-office systems 

Developing, optimizing and deploying Salesforce applications 

Demonstrating key Salesforce capabilities and features 

Help stakeholder consistently meet/exceed goals and metrics 

Contribute through front and back-end solution development and release management 

Continued professional growth and development 

MINIMUM QUALIFICATIONS 

BE/B.Tech/MCA/BCA degree or foreign equivalent 

2-5 years of relevant experience 

Strong problem-solving skills 

Experience using technical skills to solve real-world business problems 

Strong programming skills with JavaScript(LWC) and Apex 

Data modelling (objects, fields and relationships; able to model 1:M and M:M relationships) 

OOTB features(flows, SF securities) as well as GIT knowledge 

Salesforce certifications and Platform development experience are a plus 

Customer engagement/facilitation skills 

Strong communication skills, both written and verbal 

Ability to work independently and be a self-starter 

Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to clients’ needs 

Cutting edge innovator who continually studies new releases and functionality, and is involved in projects that push the capabilities of existing technologies 

PREFERRED QUALIFICATIONS 

Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences 

Prior Salesforce development experience (Apex programming language and Lightning Web Components) highly desired. 

Highly beneficial to have any Salesforce product certifications prior to joining. 

Salesforce Certified Administrator 

Salesforce Certified Platform App Builder 

Salesforce Certified Platform Developer I 

Salesforce Certified JavaScript Developer I

▸   Own and drive new logo acquisition across markets — with clear revenue and pipeline accountability

▸   Build and execute an outbound prospecting strategy: cold outreach, LinkedIn, events, referrals, and ecosystem networking

▸   Run the full sales cycle — first contact → deep discovery → solution shaping → commercial negotiation → closure

▸   Understand client business challenges at depth and position value-led, outcome-oriented technology offerings

▸   Engage confidently with founders, CIOs, CTOs, and Heads of Product/Engineering as a credible commercial peer

▸   Collaborate with pre-sales, delivery, and leadership teams to craft differentiated, winning proposals

▸   Represent Company at CXO level and build long-term relationships that compound into strategic accounts

▸   MBA from a Tier-1 institution.

▸   3–5 years of B2B IT services sales experience with a consistent track record of opening new logos

▸   Hunter mindset — you open doors, you don't just manage what's been handed to you

▸   Demonstrated experience engaging and influencing at CXO, founder, and senior technology leadership level

▸   Strong network within enterprise technology and business groups

▸   Willing to work from Jaipur.

▸   A valid passport and willingness to travel to UK/US

▸   Comfortable operating in a high-autonomy, low-structure environment where you define your own rhythm.

Key Responsibilities:

• Perform RCA of reported issues.

• Support frontend teams on technical issues.

• Coordinate with developers for fixes.

• Track and monitor issue resolution.

• Troubleshoot API and database issues.

• Escalate critical issues when required.

• Ensure timely issue closure.

• Update support teams on new features. 

• Analytical & Problem Solving skills

About the Role

We’re looking for a Senior Software Engineer who takes ownership seriously, someone who

designs solutions, ships them, and stands behind them in production. You’ll work across a

technically interesting stack on systems that process millions of provider records.

This is a role with real scope: you’ll influence architecture, shape engineering practices, and

work directly with product and leadership to solve hard problems in a domain that genuinely

matters.

Problems You’ll Solve

Healthcare’s provider data problem is a hard distributed systems problem. Hundreds of primary

sources state boards, payers, federal registries each with their own schema, SLA, and failure

mode. Downstream, real credentialing and network decisions depend on whatever truth we can

surface.

API contract stability at velocity. You’re building a platform hundreds of integrations depend

on. How do you evolve a Quarkus/REST API, adding resources, deprecating fields, shifting data

models without breaking consumers? Contract-first design, versioning strategy, and backward

compatibility aren’t theoretical here.Integration reliability at scale. Upstream sources go down, change schemas, and return dirty

data. You’ll build the patterns that absorb that chaos idempotent consumers, dead-letter queues,

circuit breakers, and reconciliation pipelines on top of Kafka and Spanner.

Entity resolution on messy real-world data. Deduplicating and reconciling provider records

across hundreds of heterogeneous sources, where a wrong merge has downstream

consequences. MDM patterns, confidence scoring, and deterministic vs. probabilistic matching

at scale.

AI-augmented velocity without regression. We use Cursor and Claude Code as force

multipliers. The engineering problem is building review culture, eval frameworks, and test

coverage that keeps quality high as output volume increases.

Observability for a data platform, not just a service. Uptime isn’t enough; you need to know

when a provider record is stale, inconsistent, or wrong. You’ll instrument data quality and

lineage, not just p99 latency.

What We’re Looking For

Engineering fundamentals

* 8+ years building and maintaining production-grade systems including systems where

your API is someone else’s dependency and breaking it has real downstream

consequences

* Track record of shipping high-quality software in fast-paced environments you define the

solution, not just implement a spec

* Strong engineering fundamentals: testing, clean code, maintainability, and performance

optimization

* Experience improving system reliability you’ve debugged hard production problems and

made them not happen again, with SLOs and alerting to prove it

* Comfort mentoring earlier-career engineers and influencing technical direction

API & architecture depth

* Deep experience designing and evolving APIs under active consumers: versioning

strategy, backward compatibility, and contract-first thinking

* Fluency across API paradigms REST, GraphQL, gRPC, and async/event-driven APIs

(webhooks, Kafka topics as contracts) and the judgment to know when each is the right

tool

* Hands-on experience with service-oriented and distributed architectures you’ve worked

across SOA, microservices, and event-driven patterns and can make principled tradeoffs

between them based on coupling, latency, and operational complexity

* Experience designing for API consumers as first-class stakeholders SDK ergonomics,

pagination, rate limiting, error semantics, and documentation as part of the contract, not

an afterthought

* Experience with integration patterns at scale you’ve built or maintained systems that

aggregate and normalize data from many heterogeneous upstream sources, and you

understand the reliability and consistency tradeoffs that come with it: circuit breakers, retry

strategies, idempotency, eventual consistency

Data-intensive systems• Strong data modeling instincts you understand the difference between a schema that’s

easy to write and one that’s easy to query, evolve, and trust at scale

* Experience with high-throughput, event-driven systems: you understand ordering

guarantees, consumer lag, and failure modes in Kafka-like architectures

* Strong sense of data quality: lineage, freshness, and correctness matter as much to you

as throughput

AI-era engineering

* In an AI-augmented engineering environment, you write less and review more you’re

skeptical of generated code in the right ways, and you use that leverage to ship 2–3x

what a non-AI-fluent engineer would

* Fluency with AI-assisted engineering tools (Cursor, Claude Code, MCP servers) this is

part of how we work, not a nice-to-have

Communication & compliance

* Strong written and verbal communication you can explain a technical tradeoff to an

engineer and a product manager in the same conversation

* Experience with sensitive data and security best practices (PII, access controls) in

regulated or compliance-adjacent environments

Nice to Have

* Experience building or operating AI/LLM pipelines in production (not just prototypes)

including eval frameworks, fallback behavior, and monitoring for non-deterministic outputs

* Experience with entity resolution or MDM systems at scale deduplicating messy

real-world data across disparate sources

* Familiarity with healthcare credentialing workflows

* Familiarity with healthcare, compliance, or regulated environments

Technologies & Tools

Java 21 / Quarkus · React / TypeScript · GCP (Spanner, BigQuery) · Kafka · Docker /

Kubernetes · GitHub Actions · Sentry · REST / GraphQL / gRPC · Cursor / Claude

Code / Codex

Deliverables and Performance Measures:

o Team leadership

o Lead a team of QA Analysts and Senior Analysts, provide guidance, support, and mentoring.

Quality Assurance Strategy

o Develop, implement, and maintain comprehensive processes and standards.

o Identify and mitigate risks in the testing cycle.

Testing Management

o Oversee the planning, design, and execution of manual and automated test cases.

o Ensure thorough testing of enhancements, bug fixes, and new features.

o Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign off criteria.

Process Improvements

o Continuously improve workflows and tools to increase efficiency.

o Stay updated on emerging QA technologies and trends.

Reporting and Documentation

o Track and report QA metrics (ex: test coverage, pass/fail rates, defect slippage, etc)

o Document and communicate test results, defects, and resolutions to stakeholders.

Bonus Points:

Firelight/Foresight experience.

Experience with QA automation tools and automated testing.

Team leadership

o Lead a team of QA Analysts and Senior Analysts, provide guidance, support, and mentoring.

Quality Assurance Strategy

o Develop, implement, and maintain comprehensive processes and standards.

o Identify and mitigate risks in the testing cycle.

Testing Management

o Oversee the planning, design, and execution of manual and automated test cases.

o Ensure thorough testing of enhancements, bug fixes, and new features.

o Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign off criteria.

Process Improvements

o Continuously improve workflows and tools to increase efficiency.

o Stay updated on emerging QA technologies and trends.

Reporting and Documentation

o Track and report QA metrics (ex: test coverage, pass/fail rates, defect slippage, etc)

o Document and communicate test results, defects, and resolutions to stakeholders.

Bonus Points:

Firelight/Foresight experience.

Experience with QA automation tools and automated testing.

What will make you successful:

9-15 years' experience with a Software dev and or tech background with exposure to leading the team of Quality Assurance Analysts or SDET.

Strong functional knowledge of at least one Hexure products and high-level knowledge of the other products.

Life Insurance and Annuities Proficiency.

Insight into nonfunctional testing.

9-12 years' experience with a Software dev and or tech background with exposure to leading the team of Quality Assurance Analysts or SDET.

Strong functional knowledge of at least one Hexure products and high-level knowledge of the other products.

Life Insurance and Annuities Proficiency.

Insight into nonfunctional testing.