Suntel Global data processing pvt Ltd
https://suntelglobal.netAbout
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Jobs at Suntel Global data processing pvt Ltd
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Cold calling
- Lead generation
- Market research
- client relationship
Requirements-
- Excellent English communication
- Any degree
- Candidate should be baner (pune) location or ready to relocate to baner (pune).
- Should be ready to work in night shifts
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