Connect and Heal Primary Care Pvt Ltd

Key Responsibilities

• Report Generation & Maintenance: Design, develop, and maintain daily, weekly, and monthly MIS reports and dashboards to track key business metrics.
• Data Automation: Streamline data collection and reporting processes using advanced Excel functions, VBA/Macros, and Power Query to minimize manual effort and human error.
• Data Quality Assurance: Validate, clean, and reconcile large datasets from multiple sources to ensure 100% accuracy and consistency.
• Ad-Hoc Analysis: Respond quickly to high-priority, customized data requests from management and cross-functional teams.
• Trend Analysis: Identify data trends, anomalies, and insights to help management make informed strategic decisions.

Required Skills & Qualifications

Technical Expertise:

• Advanced Excel (Must-Have): Expert-level knowledge of VLOOKUP/XLOOKUP, INDEX/MATCH, Pivot Tables, Power Query, Data Validation, Conditional Formatting, and Array Formulas.
• VBA & Automation: Proficient in writing and debugging VBA macros to automate repetitive tasks.
• Data Visualization: Ability to build clean, intuitive charts, graphs, and dynamic dashboards that tell a story.
• Bonus Skills: Familiarity with SQL, Power BI, or Tableau is a strong plus.

Professional Skills:

• Experience: 2–5 years of experience in an MIS, Data Analyst, or Reporting role.
• Analytical Thinking: Strong problem-solving skills with a knack for spotting patterns and discrepancies in massive datasets.
• Attention to Detail: High precision in data handling; a missing comma or broken formula shouldn't get past you.
• Communication: Ability to translate complex data into clear, concise summaries for non-technical stakeholders.

1. Network Engineering & Team Leadership

• Architect & Maintain: Design, implement, and manage secure, scalable network architectures (LAN, WAN, VPN, and cloud infrastructure on AWS) supporting both corporate offices and widespread on-site clinic networks.
• Lead the Team: Mentor and manage a team of system/network engineers, setting clear milestones, managing internal ticketing escalations, and conducting performance reviews.
• Uptime & Redundancy: Ensure 99.9% uptime for critical health-tech delivery systems by monitoring network traffic, troubleshooting bottlenecks, and implementing failover mechanisms.

2. Data Privacy & Compliance Safeguards

• Privacy Infrastructure: Implement strict access control mechanisms, data encryption standards (at rest and in transit), and zero-trust network frameworks to protect sensitive personal health information (SPI/PHI).
• Access Control & Governance: Define, implement, and enforce robust Access Control policies (including Least Privilege and Role-Based Access Control) across all corporate and clinical network environments to prevent unauthorized data exposure.
• Access Reviews & Audits: Establish and oversee routine, formalized Access Review processes, ensuring user permissions, administrative privileges, and third-party access are regularly audited, validated, and revoked when no longer required.
• Regulatory Alignment: Align IT, network policies, and access governance protocols with Indian data protection laws (DPDP Act) and global healthcare standards (HIPAA principles).
• Audit Readiness: Conduct routine network vulnerability assessments, comprehensive security audits, and firewall updates to preemptively patch security risks and maintain clean compliance logs.

3. Data Understanding & Visualization

• Infrastructure Analytics: Look beyond raw logs. Analyze data flow patterns, bandwidth utilization, and system performance logs to deeply understand network health.
• Executive Dashboards: Transform complex IT operational data, compliance metrics, and access audit logs into intuitive, actionable visual dashboards using tools like Tableau, Power BI, or AWS QuickSight.
• Data-Driven Decisions: Present clear data trends to the executive leadership team regarding resource utilization, forecasting future capacity needs, and justifying infrastructure spend.

Required Qualifications & Experience:

• Education: B.E. / B.Tech / MCA in Computer Science, Information Technology, or a related technical discipline.
• Experience: 6 to 9 years of experience in IT network engineering, with at least 2 years in a team lead or supervisory capacity. Experience in Health-tech, Fintech, or highly regulated domains is a massive plus.

Technical Stack Expertise:

• Networking: Deep knowledge of TCP/IP, routing protocols (BGP, OSPF), firewalls (Fortinet, Cisco, Palo Alto), VPN configuration, and AWS Cloud Networking (VPC, Route 53, Direct Connect).
• Data Privacy & Access Management: Proven familiarity with Identity & Access Management (IAM) policies, Role-Based Access Control (RBAC), data masking techniques, data classification protocols, and managing formalized user access review cycles.
• Data Visualization: Hands-on proficiency with visualization platforms (Tableau, Power BI, or AWS QuickSight).

Key Responsibilities

• Data Management & Governance: Maintain, update, and streamline daily, weekly, and monthly MIS reports. Ensure 100% data accuracy and integrity across all platforms.
• Business Intelligence & Analytics: Analyze historical data, market trends, and key performance indicators (KPIs) to identify business bottlenecks, growth opportunities, and operational inefficiencies.
• Dashboard Development: Design, build, and maintain automated dashboards and visual reports using tools like Power BI, Tableau, or Advanced Excel.
• Cross-Functional Collaboration: Partner with department heads (Sales, Finance, Operations, HR) to understand their data requirements and deliver tailored analytical solutions.
• Process Optimization: Evaluate current business processes, gather requirements for system upgrades, and recommend data-driven strategies to improve workflow automation.
• Predictive Forecasting: Utilize statistical data to help leadership forecast revenue, demand, and resource allocation.

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA