Able Computing PNG Ltd

Sales Strategy and Revenue Management

Develop and implement company-wide sales strategies to achieve revenue, gross profit, and profitability targets.

Set and monitor sales budgets, targets, and performance objectives across all branches and sales teams.

Identify sales gaps and implement corrective actions to improve performance and achieve company objectives.

Sales Team Leadership and Performance Management

Lead, coach, and develop Sales Managers, Branch Managers, and sales personnel to achieve individual and team targets.

Conduct regular sales performance reviews, provide direction, and identify training and development needs.

Promote a high-performance sales culture focused on accountability, customer service, teamwork, and results.

Business Development and Market Expansion

Identify and pursue new business opportunities, major accounts, projects, and strategic partnerships.

Develop strategies to expand the company’s market presence across Papua New Guinea.

Monitor market trends, competitor activities, customer requirements, and emerging opportunities to guide sales initiatives.

Key Account and Customer Relationship Management

Build and maintain strong relationships with key corporate, government, and institutional customers.

Support branches and sales teams in major quotations, tenders, negotiations, and strategic account development.

Ensure high standards of customer service and timely resolution of significant sales and customer concerns.

Sales Forecasting, Pipeline and Reporting

Maintain accurate company-wide sales forecasts and monitor the sales pipeline, quotations, tenders, and major opportunities.

Review branch and sales team performance against budget and provide regular sales reports and recommendations to senior management.

Ensure accurate and timely reporting of sales activities, results, margins, and business opportunities.

Product, Pricing and Margin Management

Work closely with management and relevant departments on product positioning, pricing, promotions, and sales campaigns.

Ensure sales teams understand the company’s ICT solutions, copiers, hardware, furniture, appliances, and other product offerings.

Monitor sales margins and ensure transactions support the company’s profitability objectives.

Cross-Functional Coordination and Compliance

Work closely with Branch, Operations, Service, Software, Stocks, Accounts, and Purchasing teams to support customer requirements and business objectives.

Ensure sales activities comply with company policies, procedures, approved pricing, credit requirements, and applicable standards.

1.     Branch Operations Management

• Oversee all operational functions, including ICT, sales, services, and inventory management.
• Ensure the branch operates within budget and achieves financial objectives.
• Implement and monitor branch policies, procedures, and standards to enhance efficiency.

2.     ICT and Technical Management

• Manage and coordinate ICT business software, networking, and hardware services.
• Oversee the installation, troubleshooting, and maintenance of ICT equipment.
• Keep updated on technology trends and ensure the branch is equipped with the latest tools to support operations and client needs.

3.     Product and Service Oversight

• Manage the branch's portfolio of ICT products, furniture, appliances, and related services.
• Oversee procurement, inventory control, and vendor relations for all products.
• Ensure a high standard of customer service and address client concerns efficiently.

4.     Sales and Marketing Management

• Develop and implement sales strategies to drive revenue and expand the branch’s market presence.
• Oversee the sales team, set performance targets, and provide coaching and support to achieve them.
• Build and maintain relationships with key clients, partners, and local businesses.

5.     Team Leadership and Development

• Recruit, train, and mentor branch staff, promoting a positive work culture and team collaboration.
• Conduct regular performance reviews and identify training needs.
• Promote safety, compliance, and ethical conduct within the branch.

6.     Customer Relationship Management

• Foster strong customer relationships and ensure exceptional service.
• Address client inquiries and complaints, ensuring timely and satisfactory resolution.
• Regularly gather and respond to customer feedback to improve services and products.

7.     Reporting and Compliance

• Prepare and submit regular performance, financial, and operational reports.
• Ensure the branch complies with all company policies, regulations, and legal standards.