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Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Role Objective:
To provide essential support to the Façade Design team by assisting in the preparation of technical drawings and project documentation. The primary purpose of this role is to
develop foundational skills in façade design and contribute to the successful delivery of project
components under direct supervision.
Key Responsibilities & Accountabilities:
Drawing & Documentation Support:
o Assist in the preparation of initial drafts for façade drawings and technical
documents as directed by senior team members.
o Make revisions to drawings and specifications based on feedback from the design
team.
Technical Learning & Application:
o Actively learn and apply company standards, project specifications, and fundamental
engineering principles.
o Gain a working knowledge of local building codes and various façade materials.
Team Collaboration:
o Support the design team in day-to-day project tasks.
o Maintain and organize design files, records, and project correspondence to ensure
information is accurate and accessible.
Quality Adherence:
Assist in basic quality checks of drawings to ensure they meet required standards
before formal review.
Mandatory Candidate Profile:
Education: A Bachelor’s degree/Diploma in (Civil /Mechanical) Engineering or Architecture is
required.
Experience: 0-2 years of experience.
Recent graduates with a strong academic record and a
demonstrated interest in structural or façade design are encouraged to apply.
Technical Knowledge: Basic proficiency in CAD software (e.g., AutoCAD) is mandatory. The
candidate must possess a strong willingness to learn advanced design tools.
Reporting Structure:
The position reports directly to the Facade Designer or a Senior Facade Designer.
React Native
Android Development
iOS App Development
Javascript
Redux/FluxAndroid using React Native.
Key Skills required :
1. Understanding of the Mobile Application Development lifecycle
2. Hands-on experience with React Native
3. Experience with Redux or Flux or MobX
4. Understanding of Advanced JavaScript – ES6
5. Understanding of Flexbox
6. Preferable experience with iOS (Swift) or Android (Java) development
Amazon Web Services (AWS)
React.jsRedux/FluxJavascriptDescription of Skills/abilities:
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing those with well-known React.js workflows such as Redux. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is a must.
You will be responsible for architecting and building the applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
- Developing new user-facing features using React.js, React hooks.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and all browsers.
- Build pixel-perfect, buttery smooth UIs across all web browsers.
- Diagnose, fix bugs, maintain code and write automated tests to ensure the product is of the highest quality.
- Key understanding about Object Oriented Programming, Web Architecture, SDLC, Rest Framework.
- Should have understanding in Hybrid App Ecosystem, Code Once - Deploy Anywhere thought process.
- Responsible for development of new highly-responsive, web-based user interface.
- Construct visualizations that are able to depict vast amounts of data.
- Work with product team and graphic designers.
- Develop a flexible and well-structured front-end architecture, along with the APIs to support it React.js developer requirements and qualifications.
- Support the entire application lifecycle (concept, design, test, release and support). Produce fully functional web, mobile applications writing clean code.
Skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Having Experience with popular React.js workflows such as Redux.
- Familiarity with newer specifications of Typescript.
- Having Experience with data structure libraries (e.g., Immutable.js).
- Knowledge of isomorphic React is a plus.
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Familiarity with code versioning tools such as Git, SVN.
- Knowledge of functional or object-oriented programming.
- Ability to write well-documented, clean typescript code.
- Rock solid at working with third-party dependencies and debugging dependency conflicts.
- Understanding of REST APIs, the document request model, and offline storage.
Skill Set:
React, React Hooks, Redux, and Typescript with minimum of 6+ Years of relevant Experience.
Requirements
• Proven experience as a business developer.
• Good understanding of market research techniques, data analysis and statistics methods
• Thorough knowledge of strategic planning principles and marketing best practices
• Proficient in MS Office
• Should have in-depth knowledge about Digital Marketing, Design, Advertising & Branding industry/services.
• Excellent English communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness
• Strong team player with a “can-do” attitude and passion for excellence; self-started, self-motivated and independent
Task and Responsibilities
• Outbound & Inbound calls: customer outreach/ perform cold calls.
• Lead generation
• Ability to communicate effectively on the phone: close contracts once all clients’ needs have been identified and addressed.
• Reach out to new leads in person or over the call for generating sales.
Depending upon the performance in this position, there may be different opportunities for growth within the company in the business development and sales functions.
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Increasing efficiency of return center, looking at process from unloading to put away and measure each stage
- Planning of spares - packaging for return
- Ensuring zero stock out for spare and packing material
- Working on efficiency of testing center and ensuring all goods repacked are in line with company standard
- Working with warranty team for forward guidance on what will come as return so warranty stock can be planned
- Reconciling debits issued by Amazon, Flipkart and Myntra and tracking advance shipping notice and ensuring that these are GRN , if not received in 15 days then raising a case with respective partner and tracking the entire life cycle with finance
- Managing Inventory accuracy and cycle count to ensure zero stock pilferage
- Raising tickets for shortages received viz a viz debit notes issued
- Mandatory to have specialization in return management and good planning skill and data driver approach
- Data driven mindset , should be have analytical bent of mind to reduce returns
- Should have worked in operations driven company with good analytic and problem solving capabilities
- Six sigma certified
- Strong with excel
- MBA from a good institute
- Esop can be given based on performance
- Minimum 4 year experience into high volume operational businesses
- Preferably from e-commerce domain
Ruby on Rails (ROR)
Ruby● Write clean, maintainable and efficient code
● Design robust, scalable and secure features
● Contribute in all phases of the development lifecycle
● Follow best practices (test-driven development, continuous integration, SCRUM, refactoring and code standards)
● Drive continuous adoption and integration of relevant new technologies into design
Requirements
● 2 to 5 years of experience in developing applications using Ruby on Rails
● Experience in Rails gems like rspec, devise, cancan, active-admin
● Proven work experience in software development
● Experience in writing ReSTful APIs
● Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
● Experience developing highly interactive applications
● A firm grasp of Object Oriented analysis and design
● Passion for writing great, simple, clean, efficient code
● Good knowledge of relational databases
● Working knowledge of NoSQL database
● Experience in using AWS services is a plus.
Square Panda is a startup headquartered in Sunnyvale, CA with additional offices located in India
and China. We are in a research based Ed-Tech space, focusing on children's early literacy. We
have 3000+ schools under our belt and are proud to cater the needs of English Language
development of 70,000+ kids worldwide. Our multisensory neuroscience research-based phonics
learning system comes equipped with educational games to teach children many essential skills.
With a curriculum that has been specially adapted for Indian schools and children, we strive to
empower beginner learners through phonics awareness.
Responsibilities
- Develop and maintain art production workflow/pipeline by writing scripts/tools to aid artists to create more efficiently
- Become embedded with external customer teams to develop games, tools and provide support
- Integrate assets into client’s applications without sacrificing artistic vision or exceeding technical limits of the platform
- Produce particles, shaders and other VFX for Unity applications(Unity 2019.4 LTS)
- Build close relationships with client engineers and with Unity's internal development teams
- Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
- Proactively train yourself to remain at the forefront of Unity Engine technology
Requirements
- Excellent skills in:
- Understanding of the technical art asset delivery for an entire game for real-time use.
- Writing shaders for real-time rendering.
- Unity Visual Effect Graph
- Using Photoshop, Illustrator for Texture & sheet creation.
- Shader Graph for unity 2019.4.2
- Communication, in both spoken and written English
- Self-organization and working independently
- Collaboration and working in teams
- Enthusiasm for working with video games projects.
- Minimum experience 2+ years.
- Location - Mumbai
Bonus points
- A portfolio demonstrating your ability to make beautiful things in real-time
- Experience on 2D games
- Scripting skills in C#
- Comprehensive knowledge of rendering fundamentals: modeling, texturing/shading/surfacing, rigging, animation, lighting, rendering
- Profiling and performance optimization of applications
- Experience using the Unity engine professionally
- Experience with technical writing, training or giving talks
The Opportunity
As a Pre-Sales Engineer, you will be responsible for technical account leadership and management for the Denodo Sales Cycle across multiple strategic accounts, including relationships with technical counterparts within those organizations. The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.
Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.) and an exciting growth path as part of a global team.
Duties & Responsibilities
As a Sales Engineer you will successfully employ a combination of high technical expertise, client communication and coordination skills between clients and internal Denodo teams to achieve your mission.
Product and Technical Knowledge:
-
Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb demo and technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
-
Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our platform
-
Capable of building and/or leading the development of custom demos and PoCs based and beyond customer requirements
-
Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding customer requirements and issues.
Presentation and organizational skills:
-
Train and engage customers in the product architecture, configuration, and use of the Denodo Platform
-
Know where to escalate within the Denodo technical organization, and make effective use of those resources.
Customer engagement:
-
Enthusiastically present software solutions to prospective customers, from IT managers and technicians to C-level executives
-
Lead the completion of RFI and RFP
-
Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client and colleagues
-
Along with Marketing, Sales, Sales Engineering and Product Management, and based on market or customer feedback, lead the definition, development and presentation of product and solution demos and PoCs for prospects and partners
-
Provide technical support to entire sales team as appropriate (e.g. handle technical questions and escalate them when required, conduct training and/or briefings)
-
Document and track all activity through CRM and an internal wiki, including lead/prospect data entry, detailed activity reports, setting tasks for follow-up, architectures, challenges, etc.
Qualifications
Desired Skills & Experience
- BS or higher degree in Computer Science
- 5+ years as a Sales/Solution Engineer, Consultant or Enterprise Architect
- Must have excellent verbal and written communication skills to be able to interact with technical and business counterparts
- Knowledge and experience on Enterprise Architecture Best Practices and Frameworks will be a plus
- A “can do” attitude
- Willingness to travel
Hands-on working experience in any of the following areas:
- Solid understanding of SQL and a good grasp of relational and analytical database management theory and practice. Understanding and optimization of complex queries.
- Understanding of Data Integration flavors (ETL/Data Warehousing, ESB/Messaging, DV).
- Understanding of BigData, NoSQL, in-memory, MPP environments is welcome.
- Technical skills include JDBC/ODBC, XML, JSON, REST APIs, Java development and version control systems. Good knowledge of software development and architectural patterns.
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