11+ Adobe Font Folio Jobs in India

JD:

• Supporting the Executive Creative Director and the Creative Team with the development of concepts,

strategies, and client presentations.

• Lead projects completely from concept to execution on various brands

• Managing and supervising multiple projects and teams.

• Bring an ability to think and understand copy

• Ensuring resources are allocated according to project needs.

• Directing the design and development of creative materials.

• Ensuring brand identity and message consistency across channels.

• Meeting client objectives, values, budgets, and deadlines.

• Leading and participating in brainstorming sessions.

• Keeping up with the latest trends, strategies, and technologies.

• Evaluating creative team performance and guiding improvements.

Profile:

• BFA or BDes Graduate is a must have.

• Illustrative skills along with knowledge of Adobe Creative Suite is critical.

• Conceptual Thinking and illustration skills are of great value to us!

• Experience across Brand Design, Packaging, Print, Social-media and Typography will be of great

advantage.

• Understanding of FMCG, Retail, QSR, Real Estate categories will be a definite good to have.

• Should have proven experience of running successful campaigns across multiple media channels

• Ability to nurture and build innovative thinking culture in the organisation

• Ability to think and understand copy

• Proven experience of having worked with copywriters and other production departments.

• Ability to work with multiple stakeholders within the organisation and also with clients.

Must have very good experience in Java development.

Must have a very good understanding of data structure & algorithms.

Must be very good at coding & problem solving skills.

Must be very good in multithreading, Collections, OOPS concepts.

Good to have experience in Java 8.

1.Outbound calls

2.Product/Service Knowledge

3.Lead Generation

4. Relationship Building

5. Sales Pitch

6.CRM Management

7.Follow Up

8.Collaboration

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Programming Languages: Perl, java. Perl programming with strong OOPs knowledge.

UI: HTML, JS
System: Linux must have – good knowledge and shell scripting experience.
Prior experience in infrastructure automation, monitoring will definitely help.


Description:

The person in this role:


- Will be involved in developing new monitoring scripts, enhancement & defect fixes on existing monitors

- Have to be on-call to support any incoming production/P1 internal issues which need urgent attention (team members are on call for a week and we have a weekly rotation policy within the team)
Preferred skills:

- Perl
- Shell scripting

- Unix

- Jenkins

He/she should have minimum 3 yrs working experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Open cart, payment gateway integration, experience working on portals.

Responsibilities :

- Execute full lifecycle software development

- Develop, designed well efficient code

- Integrate software components into a fully functional software system

- Fully adaptive to the technology needed for the current project

Required Skills :

- Bachelor/ Master degree from good college.

- Strong knowledge of algorithms, data structure

- Understanding object-oriented programming

- Excellent knowledge of PHP, Mysql, SQL. NoSQL, Mongodb

- Ability & Readiness to work with any technology

- Familiarity with software development methodology and release processes.

- Strong problem-solving skills and excellent communication skills.

Job Type: Full-time