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Key Skills

Product Design

Usability

UX Design

UI Design

B2C Products

User Research

Product Thinking

Roles & Responsibilities

• Design end-to-end user experiences for B2C digital products across web and mobile platforms.
• Translate user needs, business requirements, and product objectives into user flows, wireframes, prototypes, and high-fidelity designs.
• Conduct user research and usability analysis to identify customer pain points and improve product experiences.
• Create intuitive and engaging UI/UX designs while maintaining consistency with design systems and brand guidelines.
• Collaborate closely with Product Managers, Engineers, Researchers, and Business teams throughout the product development lifecycle.
• Participate in design reviews and incorporate feedback to improve usability, accessibility, and overall customer experience.
• Use data, user feedback, and product metrics to identify opportunities for continuous experience improvement.
• Contribute to and maintain design systems, reusable components, and UX standards.

Ideal Candidate

1.Strong Product Designer from top college profile

2.Mandatory (Experience) - Minimum 1+ YOE in UX / Product Design, with strong focus on B2C Products

3.Mandatory (Portfolio) - Strong portfolio of UX / Product Design works for top / high-traffic B2C Products

4.Mandatory (Company): Top B2C product company

5.Mandatory (Education) - Must have Design Education (BDes, MDes) from Tier1 college (NIT, NIFT. IIT). Tier2 colleges will be given 2nd priority

6.Mandatory (Exclusion) - Only UX designer wont work, we need product designers

Key Responsibilities:

• Perform comprehensive Functional and Integration Testing across Oracle modules and connected systems.
• Conduct detailed End-to-End (E2E) Testing to ensure business processes function seamlessly across applications.
• Collaborate with cross-functional teams, including Business Analysts, Developers, and Automation teams, to validate business requirements and deliver high-quality releases.
• Identify, document, and track functional defects, ensuring timely closure and root cause analysis.
• Execute and validate SQL queries for backend data verification and cross-system data consistency checks.
• Participate in regression cycles and support continuous improvement initiatives through data-driven analysis.

Required Skills & Competencies:

• Strong knowledge of Functional Testing processes and methodologies.
• Good to have Oracle fusion knowledge
• Solid understanding of Integration Flows between Oracle and peripheral systems.
• Proven ability in E2E Testing, including scenario design, execution, and defect management.
• Excellent Analytical and Logical Reasoning skills with attention to detail.
• Hands-on experience with SQL for data validation and analysis.
• Effective communication, documentation, and coordination skills.

Preferred Qualifications:

• Exposure to automation-assisted functional testing and cross-platform data validation.
• Experience in identifying test optimization opportunities and improving testing efficiency.

1. Design and Development:

• Design, create, and modify websites.
• Convert written, graphic, audio, and video components to compatible web formats.
• Create website layout/user interfaces by using standard HTML/CSS practices.
• Integrate data from various back-end services and databases.

1. Maintenance and Evaluation:

• Regularly update websites to ensure they are visually appealing, accurate, and reflect the latest content.
• Test websites for ease of use, speed, and other quality factors.
• Fix any bugs or issues that arise.

1. Collaboration and Communication:

• Work closely with web designers and programmers to produce the website.
• Communicate with clients or management about ongoing projects.
• Provide technical support and instruction to other staff or clients.

1. Technical Skills and Knowledge:

• Proficient in HTML, CSS, JavaScript, and other relevant web design coding languages.
• Familiarity with content management systems (e.g., WordPress).
• Experience in server-side frameworks such as python, ruby, php, Java, ASP, ASP.NET.
• Understanding of search engine optimization principles.

1. Project Management:

• Manage individual project priorities, deadlines, and deliverables.
• Maintain and expand/enhance the website once built.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

• Responsible for end-to-end architecture of new products – Concepts, Architecture, Design & Delivery, Roll-out and Customer Success.
• Lead, manage, and mentor a team of 15+ internal engineers.
• Architect scalable, robust and cost-effective solutions in a cloud environment.
• Take complete ownership of the Non-Functional Requirements and in driving the technology road-map.
• Work with technical leaders in other groups like R&D, Marketing and Customer Service, etc. in understanding the pain points and work with the engineering leaders to address them Identify applications for new technologies and lead implementation.
• Help define and maintain principles, guidelines, reference architectures, standards, road maps, and patterns especially as they pertain to custom application development