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Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Job Summary:

We are seeking a detail-oriented and skilled Selenium Automation Engineer to join our QA team. The ideal candidate will be responsible for designing, developing, and maintaining automated test scripts using Selenium to ensure the quality and performance of our web applications.

Key Responsibilities:

• Design and implement robust automated test scripts using Selenium WebDriver(Java or Python).
• Collaborate with development and QA teams to identify test scenarios and automate them.
• Maintain and enhance existing automation frameworks.
• Conduct regular regression testing and report bugs and issues effectively.
• Integrate automated tests with CI/CD pipelines (e.g., Jenkins, GitLab CI).
• Prepare detailed test reports and documentation.

We are looking for an enthusiastic Executive Branding Specialist who will be responsible for managing and enhancing the online presence of our CEO. The primary focus will be on developing and implementing strategies to promote the CEO’s personal brand, increase their visibility across digital channels. You will work closely with the marketing team to align the CEO’s online persona with the company’s overall branding and values.

Key Responsibilities

● Develop and execute digital marketing strategies to enhance the CEO's personal brand and reputation.

● Monitor and manage the CEO's online presence across various social media platforms, ensuring a positive and consistent image.

● Research, create and curate engaging and relevant content for the CEO's social media profiles, including posts, articles, blogs, and videos(using Canva/similar)

● Conduct research on industry trends, competitors, and relevant topics to develop content ideas that align with the CEO's expertise and reputation goals.

● Monitor and respond to online feedback, comments, and inquiries directed at the CEO, maintaining a professional and positive image.

● Implement SEO techniques and strategies to optimize the CEO's online visibility and search engine rankings.

● Handle any digital crisis that may occur, including negative reviews or feedback.

● Track and analyze key performance indicators (KPIs) to evaluate the effectiveness of reputation management efforts and make data-driven recommendations for improvement.

● Stay updated on the latest digital marketing trends, tools, and techniques, and propose innovative strategies to enhance the CEO's reputation.

● Support the marketing team with other digital marketing initiatives as required.

Skills Required

● Good understanding of marketing tools/apps, social media platforms, and what works and what doesn't works on social media.

● Ability to assist/drive initiatives like podcasts, reels/shorts and other marketing content.

● Ability to research and learn on own, and come up with good content and strategy.

● Good understanding of the latest marketing trends and techniques.

● Excellent verbal and written communication skills.

● Passion for the marketing industry and its best practices.

● Strong desire to learn along with professional drive. 

Job Description:

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.

Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are an organization who encourages new ideas of employees through collaboration and creativity.

We are seeking for a dedicated individual to join SmartDocs Business Solutions. The candidate will work with the product development team and must be a subject matter expert in-order to deliver the best practices; an ideal candidate must possess excellent business skills with outstanding communication, professionalism & leadership and must have minimum 3 - 6 years of experience in JAVA as a full stack developer.

Desirable Skills & Expertise:

v  Minimum 3 – 6 years of experience as a full stack developer (Preferable from product based entity).  At least a year of experience in managing a team is mandatory.

v  Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.

v  Work exp. in Java, Frame-works like : Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server is mandatory.

v  Strong skills in HTML, Java Script, XML, CSS and Mango DB.

v  Product development in Linux environment is an added advantage.

v  Possesses intellectual humility; smart, driven, creative and able to learn things from slipups, willing to raise others up.

v  Excellent Communication & Analytical skills with integrated professionalism at all levels.

Key Responsibilities:

Ø  The role is responsible for designing, coding and deploying of high-performance applications.

Ø  Deep expertise and hands on experience as a Core JAVA Developer.

Ø  Team Management, Excellent interpersonal, Communication and effective organizational skills and solid technical skills.

Ø  Should be able to communicate effectively with both technical and non-technical personnel.

Ø  Excellent trouble shootings & problem-solving skills.

Ø  Experience with SDLC from requirement analysis through testing and deployment.

Ø  Must be an expert in technologies like J2EE, JSP, Servlets, Web Application, HTML, Java Script, XML, CSS, Mango DB and JAVA frameworks – Spring boot.

Ø  Develop and maintain strong product knowledge.

Ø  Guide the clients through various stages of the project and transition to support organization.

Ø  Review existing business processes and participate in the Process Improvement Program.

                        SmartDocs, provides equal employment opportunity to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices.

Job Synapsis

Are you a passionate person who is willing to thrive in the field of Human Resources in a Product based company? Are you an avid learner who just wants to excel in the role as an HR? We believe you are the right choice of talent we are looking for.

To us, smooth operational activities is key theme for thriving business. It implies that HR Operations duties will involve managing employee activities such as employee relations, Training & development, employee engagement, grievance’s, Performance Appraisals etc.

 Responsibilities

• Monitor internal HR systems and databases
• Act as a consultant to managers and staff regarding policies and procedures
• Address employees’ queries on issues related to compensation and all other relevant topics
• Prepare employees for assignments by establishing and conducting orientation and training programs
• To conduct timely various employee engagement activities
• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors
• Asses and maintain employee benefits programs and inform employees of the same
• Complete HR operational requirements by scheduling and assigning employees; following up on work results & nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance & timely feedback
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management.
• Manage employee benefits, including broker/ vendor relationships, enrolment, claims resolution, and general employee inquiries
• Manage the employee onboarding and offboarding processes to enhance new and departing employee experience
• Recommend new approaches, policies and procedures
• Act as the primary HR point of contact for all ISO & Internal audits and work with internal teams and manage HR compliance documentation, process and audits
• Other duties as assigned.

What we are looking for…

• Fresher to 1 years of related HR operation’s experience required, with prior experience with product based or startup will be plus.
• People oriented and results driven.
• Strong communication skills.
• Knowledge of any HRMS.
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labour law and HR best practice.
• Degree in Human Resources or related field

About the Role:

We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.

Key Responsibilities:

1. Requirement Gathering & Analysis:

• Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
• Conduct interviews, workshops, and research to gather business and technical requirements.
• Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.

1. Documentation & Communication:

• Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Prepare user stories, use cases, and process flow diagrams.
• Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.

1. System Modeling & Design:

• Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
• Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
• Identify process improvement opportunities and recommend solutions.

1. Data Analysis & Reporting:

• Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
• Work with SQL databases to query data and assist in reporting.
• Create data visualizations and dashboards using tools like Power BI or Tableau.

1. Project Support & Coordination:

• Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
• Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
• Provide post-implementation support and address any issues that arise after system go-live.

1. Stakeholder Management:

• Serve as the primary point of contact between the business stakeholders and the IT team.
• Facilitate communication between all parties, ensuring that stakeholders’ needs are met.

1. Pre-Sales & Post-Sales Support:

• Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
• Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
• Technical Skills:
• Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
• Knowledge of process modeling tools (e.g., Visio, Lucidchart).
• Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
• Understanding of APIs and system integrations.

Content Writer's responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.

Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

Responsibilities

• Research industry-related topics
• Write clear marketing copy to promote our products/services
• Proofread and edit blog posts before publication
• Submit work to the team for input and approval
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

We are looking for Full Stack Developers. Candidate should be hands on with front end and backend Java technologies.( 2-10 years of exp).Designation will be Java Developer, Sr.Java Developer and Java Lead basis the years of experience.

We are Looking for below skills,

Must Have’s

1. JSP, JS, Servlets, CSS, HTML, JQUERY
2. MVC, Struts, Application Servers ( JBOSS/WebSphere), REST Services
3. OOPS Concepts & Core JAVA
4. Basic SQL
5. Good Analytical Skills

Good to Have

1. REACT, ANGULAR
2. Explain Plan/ Query Tuning
3. Jenkins, Maven

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project related work and other requirements
• Coordinate with other software professionals and developers

• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Requirements:

• Bachelor’s degree in computer science or related field.
• Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
• Experience with complete eCommerce lifecycle development.
• Understanding of modern UI/UX trends.
• Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
• Good working knowledge of Adobe Photoshop and Adobe Illustrator.
• Strong attention to detail.
• Ability to manage projects and work to strict deadlines.
• Ability to work in a team environment.