11+ Business administration Jobs in Bangalore (Bengaluru) | Business administration Job openings in Bangalore (Bengaluru)

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

Role Summary

We are looking for a Bengaluru-based Technical Program Manager (6+ years) to lead enterprise API and cloud integrations from pre-sales technical discussions through to successful deployment. This role acts as the primary technical bridge between our backend engineering teams and enterprise clients, managing complex system workflows, risk mitigation, and UAT without requiring active coding.

What You Will Do

• Own Integrations: Drive end-to-end integration lifecycles, API rollouts, and SDK deployments for large enterprise clients.
• Client Tech Partner: Act as the single point of contact for client technical queries, system configurations, and project escalations.
• Cross-functional Alignment: Collaborate closely with Product, Sales, and Backend Engineering teams to design technical solutions based on client use cases.
• Risk & Testing: Proactively troubleshoot integration blockers and oversee User Acceptance Testing (UAT) activities to ensure smooth production go-live.
• Team Mentor: Provide guidance and process structure to junior team members.

Requirements

• 6+ years of proven experience in Technical Project or Program Management handling enterprise SaaS, APIs, or SDK environments.
• Hands-on familiarity with Cloud platforms, REST APIs, JSON, and XML.
• Strong understanding of Agile/Scrum methodologies, software development lifecycles (SDLC), and system architecture principles.
• Excellent stakeholder management skills with experience presenting technical concepts to external business clients.
• Must be currently located in or ready to work onsite/hybrid in Bengaluru.

Ideal Candidate

At least 8+ years of experience in Product design

Preferred Qualifications:

Bachelor’s degree in engineering or a related field

Advanced degree in UX design, HCI, or related design fields

At least 5 years of experience designing for data product or B2B SaaS experiences

At least 5 years with working with a variety of business partners and delivering outcomes

At least 5 years with familiarity with design and prototyping tools, such as Figma

At least 2 years of familiarity with working and contributing to an established design system

- 3-4 years of experience in Mobile Automation using Appium.

Requirements :

- Must have strong knowledge of the programming language (Java).

- Strong knowledge of java collections

- Must have string knowledge in oops concept;

- Experience of Appium is Must

- Familiarity with JIRA, GIT, and databases.

• Create delightful user experiences by building interfaces that are incredibly simple, elegant, and fun.
• Analyze user interface problems and create design solutions that meet measurable business goals and requirements.
• Conduct concept and usability testing and gather feedback
• Help decide what to build and why not just make pretty pixels.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Ask smart questions, take risks, and champion new ideas.
• Work with product management to define a successful, repeatable design and discovery playbook.
• Work closely with engineering on exceptional design work, providing on-the-fly input and direction.
• Help us build out scalable design practices, including the development of component libraries and design patterns.
• You ensure that you have accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant micro-interactions.
• Adhering to the brand guidelines while designing the experiences for a consistent brand reflection. 

You should apply if you have: 

• 1-5 years of industry experience in design with a proven track record of solving UX problems.
• Sound understanding of UX methodology and lifecycle across significant channels and platforms.
• Customer-focused, with experience using design research methods to uncover customer insights.
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Experience working with early-stage efforts, dealing with ambiguity, and driving projects forward
• Strong collaboration skills with other UX Designers, Product Managers, Engineering, Marketing.
• Strong communication and presentation skills, ability to listen, be proactive at addressing feedback, represent and advocate for UX and users.
• Understanding of patterns, best practices, and design standards across iOS, Android, and Web.
• Hands-on experience working with design tools including Adobe suite, Sketch & Prototyping tools.
• Some basic understanding and experience with Illustrations and Motion Design.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19,
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech.
• upGrad is the official education partner for Government of India - Startup India program.
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.

• Writing clean, high-quality, high-performance, maintainable code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements.
• Coordinate cross-functionally to insure project meets business objectives and compliance standards. 
• Support test and deployment of new products and features.
• Participate in code reviews.

• A highly talented developer with 6-9 years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks
• Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo
• Experience working with Cassandra, Spring Boot, Apache Spark, Kafka, RabbitMQ is highly desirable.
• Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
• Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
• Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
• Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
• Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
• Strong experience in Microservices (SRP) paradigm.
• Willing to learn new technologies (Golang).

• Good knowledge of STLC, SDLC
• Various manual testing concepts and techniques
• Compatibility testing on various environments
• MS Excel formulas
• Database queries
• Experience in testing agile projects
• Finance and accounting domain knowledge
• Effective Test planning and Test Effort Estimation Skills
• Suggest improvements to enhance the overall user experience of the software.
• Able to deliver bug-free software within the deadline with minimum supervision
• Quick learning capabilities. Young and Dynamic. Work closely with team members, support team

YOUR RESPONSIBILITIES

• Development and unit testing of web applications including back-end (microservices), maintenance & level 3 support of the same
• Assist Project Managers, Business Analysts, and Tech Lead in project planning (provide estimates, risk analysis, requirements analysis, technical options)
• Software Architecture
• Involvement in full life cycle of projects (including requirement analysis and system design, development and support if required)
• Support and work collaboratively with teams across areas of design, development, quality assurance and operations
• Commit your knowledge and experience into team success
• A small amount of travel (when needed) to work with other offices
• Attend meetings to discuss and demonstrate solutions at both technical and business level

 REQUIRED SKILLS AND EXPERIENCE                                                                                                           

• 5+ years web application development experience
• 3+ years developing with Python
• 3+ years developing with C# and .NET Framework 4.x
• Experience with ASP.NET MVC, ASP.NET WebAPI 2, LINQ, and WCF
• Dependency Injection and other common ASP.NET MVC design patterns
• Experience with API design and development using REST
• Experience with performance optimization
• Experience integrating security best practices into the SDLC
• Experience with object-oriented programming (OOP) and OOP patterns
• Experience with Git
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured                                                                                                
• Experience with SQL database schema design and querying. Microsoft SQL Server and PostGreSQL are used and preferred.

DESIRABLE SKILLS AND EXPERIENCE                                           

• Knowledge of JIRA, Bamboo, Confluence, or BitBucket is a plus.
• Experience with a JavaScript MVVM library such as Web Components, knockout.js, Angular, React, etc. is a plus (Web Components and knockout.js are used and preferred)
• Experience with HTML5/CSS3/JavaScript/ and AJAX is a plus
• SPA (Single Page Application) design and implementation is a plus
• Experience with any ORM such as Entity Framework or NHibernate is a plus (NHibernate is preferred)
• Experience with TypeScript is a plus
• Experience with MS Build is a plus
• Experience with CI/CD is a plus
• Experience with Object Mapping Frameworks (AutoMapper, etc) is a plus
• Understanding of OOD, DDD and TDD is a plus
• AWS-based development is a plus
• Knowledge of Flask is a plus.

PERSONAL SKILLS

• Clever personality
• Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous