11+ Customer Service Jobs in Kochi (Cochin) | Customer Service Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Job Summary

We are seeking a motivated and detail-oriented Junior Azure Cloud Engineer with 2–3 years of experience in Microsoft cloud technologies. The ideal candidate will have hands-on experience in Microsoft Azure infrastructure services and Microsoft 365 administration. This role involves supporting cloud environments, managing identity and security, and assisting in cloud-based deployments and operations.

Key Responsibilities

• Manage and support Azure Entra ID (Azure Active Directory) including user management, group policies, conditional access, and identity governance.
• Configure and maintain Azure networking components such as Virtual Networks (VNet), Subnets, NSGs, VPN, and Load Balancers.
• Deploy and manage Azure Compute services including Virtual Machines, App Services, and related infrastructure.
• Administer Azure Storage services (Blob, File Shares, Backup, etc.).
• Monitor and maintain Microsoft 365 environments including Exchange Online, Teams, and SharePoint Online.
• Administer SharePoint Online sites, permissions, and configurations.
• Manage and monitor security policies using Microsoft 365 Security Center.
• Support cloud governance, compliance, and security best practices.
• Troubleshoot cloud infrastructure and M365-related issues.
• Collaborate with internal teams to support cloud migration and deployment activities.
• Document configurations, processes, and standard operating procedures.

Required Skills & Qualifications

• 2–3 years of hands-on experience in Microsoft Azure cloud services.
• Strong experience with Azure Entra ID, Azure Networking, Azure Storage, and Azure Compute services.
• Experience in Microsoft 365 Administration.
• Hands-on experience in SharePoint Online administration.
• Experience working with Microsoft 365 Security Center.
• Good understanding of cloud security, identity management, and governance.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.

Project Manager Company: Voxbay Solutions Pvt Ltd Location: Kochi - Kakkanad Employment Type: Full-time

About Us Voxbay Solutions is a leading provider of innovative business solutions, committed to delivering top-notch services across technology, customer engagement, and enterprise solutions. We believe in empowering businesses with the right tools, strategies, and people to thrive in a competitive world.

Role Overview We are looking for a minimum 5 years of experienced Project Manager to lead and oversee key projects within our organization. The ideal candidate will ensure the successful planning, execution, monitoring, and delivery of projects that align with our strategic goals. This role requires strong leadership, exceptional communication, and proven experience in managing cross-functional teams.

Key Responsibilities

• Lead end-to-end project planning, execution, delivery, and closure.
• Define project scope, objectives, timelines, and resource requirements.
• Coordinate between internal teams, stakeholders, and clients.
• Monitor project performance, ensuring adherence to deadlines, budgets, and quality standards.
• Identify and mitigate risks, manage changes, and resolve project issues.
• Regularly report on project status, progress, and outcomes to leadership and stakeholders.
• Drive process improvements for efficient project delivery.
• Requirements Proven experience as a Project Manager (3–7 years preferred).
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent organizational, time-management, and leadership skills.
• Strong communication and interpersonal abilities.
• Proficiency in project management tools (e.g., Jira, Trello, MS Project, Asana).

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (PMP/PRINCE2 certification is a plus).
• What We Offer Competitive salary and benefits.
• Opportunity to lead impactful projects in a dynamic work environment.
• Collaborative and supportive company culture.
• Continuous professional growth and learning opportunities.

How to Apply: Interested candidates can send their updated resume with the subject line "Application for Project Manager – Voxbay Solutions".

🔍 Job Summary:

We are looking for a motivated and empathetic Academic Counsellor to guide students in selecting the right educational path based on their interests, abilities, and career aspirations. You will be the bridge between the institution and students, helping them make informed decisions and ensuring a smooth academic journey.

🎯 Key Responsibilities:

• Understand students’ academic background, goals, and challenges through counseling sessions (in-person, phone, or online).
• Guide students on courses, career paths, and academic planning based on their interests and aptitude.
• Assist in the admission and enrollment process, including explaining course details, fee structure, and eligibility.
• Follow up with leads and maintain records of inquiries and student data using CRM tools.
• Address concerns of students and parents with patience, professionalism, and care.
• Collaborate with faculty and support teams to monitor student progress and retention.
• Achieve monthly conversion/enrollment targets as assigned.

🧠 Requirements:

• Bachelor’s degree (education, psychology, or counseling preferred).
• Proven experience in academic or career counseling, preferably in the education industry.
• Strong communication and interpersonal skills.
• Empathy, patience, and a genuine interest in helping students.
• Familiarity with CRM software and MS Office.
• Ability to work under pressure and meet targets.

• At least one year experience with PHP or NodeJS.
• Experience with at least one Relational database like MongoDB, MySQL or NoSQL
• Experience with multiple PHP frameworks will be plus(e.g Wordpress, Laravel, Codeigniter,Symfony, cakePHP)
• Proficiency with multiple PHP Frameworks.
• Proficiency designing and building APIs.
• Comfortable in a work environment that requires strong problem-solving skills and independent self-direction coupled with team collaboration and open communication
• Thorough knowledge of Ajax, Javascript, HTML,CSS and other web technologies XHTML and HTML5 coding is desirable.
• Experience in both Linux and Windows environment development. Understanding of RESTful web services.
• Work in a fast-paced, creative atmosphere to develop new ideas that adapt to evolving user needs
• Experience using Git / GitHub. Excellent communication skills      

As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.

Roles and Responsibilities:

• Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
• Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
• Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
• Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
• Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
• Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
• Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.

Requirements:

• Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
• Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
• Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
• Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
• Proven ability to translate complex data into actionable insights for stakeholders.
• Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
• Comfortable working under tight deadlines and strong attention to detail.
• Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
• Knowledge of GDPR, PECR, and other relevant privacy regulations.

Software Developer (.NET Core)

Reports to:

Company Overview

Injala specializes in creating innovative insurance technology solutions, which are actively disrupting the insurance marketplace. We are constantly growing, multinational company, while continuously providing a dynamic, progressive, and all-around fun environment. Our mission is to make risk management manual data entry and processing a thing of the past. We are a group of like-minded people who strive to create technology solutions that point not only an industry, but an entire generation towards the future.

We always start with the “why” and work backwards through the “how.” Failing forward is encouraged—this leads to innovation, critical thinking, constant improvement, and intense commitment to quality and excellence. Our culture? Make work and play indistinguishable. Committing to professional and personal development. Keeping diversity at the forefront of our endeavors. Being environmentally conscious. Dedicated to community development through charitable contributions and servant leadership.

We are a close team of enthusiastic tech and communications advocates who are passionate about what we do and are looking for people who are interested in a ground-floor opportunity with a company poised for tremendous growth.

We want to discover the next marketing superstar. Do you have what it takes to be get in on the ground-floor of a dynamic, expanding team and make yourself indispensable? Market yourself to us with the same passion you will market our products

Job Summary

Are you naturally curious?

Our engineering squad is linked together by insatiable curiosity and a burning desire to innovate to create the best possible product while fostering the success of our rapidly growing brand. They have a keen ability to recognize key patterns and trends, while effectively communicating with key stakeholders to execute development and drive profitable growth.

Primary Responsibilities

• Build software using languages and technologies of the .NET framework
• Produce code using .NET languages (.Net Core and Microsoft technologies)
• Upgrade, configure, and debug existing systems
• Provide technical support for web, desktop, and/or mobile applications
• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor, and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support

Skills and Qualifications

• Proven experience as a .NET developer or application developer
• Familiarity with the ASP.NET framework and SQL server and design/architectural patterns (e.g., Model-View-Controller)
• Knowledge of at least one .NET languages (e.g., C#, Visual Basic, .NET, etc.)
• Familiarity with architecture styles/APIs
• Understanding of agile methodologies
• Analytical
• Self-driven
• Excellent communication
• Team player
• Strong interpersonal, problem solving, and organizational skills
• Ability to juggle multiple projects with minimal supervision 
• Firm grasp of the English language (both written and verbal)
• Attention to detail
•  

Benefits   

• Open-door culture
• Early joining bonus
• 5-day work week
• Growth opportunities
• Potential for rewards and recognitions
• Celebrations for events and festivals
• Handsome perks
• Referral bonus
• Flex-time policy
• Maternity leave
• No sandwich leave policy
• Family medical insurance

Level of Education: Bachelor of Engineering degree in Computer/IT or related field

Company Website: https://www.injala.com/

Shyja Shanoj

Manager - Business & Operations

Forte Recruitment Consultants

Kannur, Kerala, India

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

Creative Content Writer - B2B/B2C

Description:

Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.

Competencies:

• Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
• High retention capacity and the ability to understand client briefs to create effective content strategies.
• An unerring eye for detail and a knack for creativity. 

Skills:

• Ability to interpret data to make recommendations for optimizing online content marketing.
• Unique, engaging, and varied writing styles with good proofreading and research skills.
• Knowledge of keywords, meta tags, SEO, and basic writing terminologies.

Experience:

• Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
• Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
• Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.