11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Position: Chartered Accountant

Location: Bhopal

Experience: 0–1 Year (Articleship/Pre-qualification experience considered)

Job Summary

We are looking for a qualified and motivated Chartered Accountant to join our consulting and audit team. The ideal candidate will assist in audit, taxation, financial reporting, accounting processes, and statutory compliance while working with clients across various industries.

Key Responsibilities

• Conduct statutory audits, tax audits, and group reporting audits.
• Prepare audit plans, documentation, and audit reports.
• Ensure compliance with applicable auditing standards and financial reporting frameworks.
• Implement and improve accounting systems and processes.
• Prepare financial reports and maintain general ledger master data.
• Handle GST, Income Tax, and other statutory compliance requirements.
• Build and maintain strong client relationships.
• Supervise and mentor article trainees when required.
• Collaborate effectively with internal teams and support project execution.

Eligibility Criteria

• Chartered Accountant (CA) qualified.
• Bachelor's degree in Commerce (B.Com).
• 0–1 year of experience (Articleship experience will be considered).
• Knowledge of statutory audit, taxation, GST, Income Tax, and financial reporting.
• Proficiency in MS Office, Tally ERP, and GST/Tax compliance software.
• Strong analytical, communication, organizational, and problem-solving skills.
• Ability to work independently as well as in a team.

Preferred Skills

• Good understanding of accounting standards and audit procedures.
• Leadership potential with effective team collaboration skills.
• Self-motivated, detail-oriented, and committed to delivering quality work. 

Company: MotionGility

Location: Indore (On-site)

Experience Required: 0–2 years

About MotionGility

Join India’s leading creative video agency, MotionGility, and be part of a team that creates high‑impact content for top global brands. We craft engaging visual stories that help brands communicate, grow, and stand out globally.

Job Overview

We are looking for a highly skilled Video Editor who has strong command over professional editing tools and can deliver high‑quality videos aligned with MotionGility’s creative standards. The ideal candidate must be detail‑oriented, fast‑learning, and able to understand project requirements clearly.

Key Responsibilities

• Edit high‑quality videos for various platforms, following the provided brief or script.
• Work closely with the creative and animation teams to maintain brand and visual consistency.
• Add motion graphics, transitions, effects, and sound enhancements when required.
• Collaborate with the team to meet project deadlines efficiently.
• Understand project requirements and deliver outputs aligned with MotionGility’s portfolio standards.

Tools Required (Must-Have)

• Adobe Premiere Pro – Expert level
• Adobe After Effects – Advanced proficiency required
• Adobe Illustrator – Basic to moderate understanding
• DaVinci Resolve – Strong proficiency preferred

Key Qualities We’re Looking For

• Strong attention to detail and creative sense.
• Ability to understand scripts, briefs, and visual references clearly.
• Eagerness to learn and adapt to MotionGility’s workflow and quality standards.
• Mature, serious attitude with strong grasping ability.
• Good communication and understanding of project requirements.

Handle customer queries via call, email, and chat.

Resolve customer complaints and provide appropriate solutions.

Maintain customer records and update CRM systems.

Follow up with customers to ensure issue resolution.

Provide accurate information about products and services.

Meet customer satisfaction and response time targets.

Coordinate with internal teams to resolve customer issues.

• Must have relevant experience of 3/7 years in working with Shopify and Shopify Plus stores
• Strong hands to Install & Customize new Shopify
• Basic experience in writing Ruby scripts to runpromotions
• Experience in integrating external API’s
• Proficiency in 3^rdparty integration like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
• Experience in Implementing Shopify Ajax API, Admin APIs and configuring third partyapps
• Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3
• Good knowledge of front-end development and liquid programming language
• Knowledge in other E-Commerce platforms like Magento, woo-commerce, Big-commercewill be 
• Hands on Experience with OOP PHP (2+years)
• Familiarity with GIT
• Understanding of building custom, private and embeddedapps
• Demonstrated ability to adapt and work with team members of various experience levels
• Ability to work with minimal direction with a focus on customer satisfaction
• Communication should be excellent.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Responsibilities:

Design, develop and maintain software applications using Java programming language

Write well-designed, testable, efficient code

Collaborate with cross-functional teams to identify, prioritize and execute tasks in a timely manner

Troubleshoot and debug software issues

Ensure software quality by performing thorough testing and code reviews

Keep up-to-date with new technologies and programming languages

Participate in the full software development lifecycle, including planning, designing, coding, testing, and deploying software

Document software development processes, procedures and code changes

Provide technical guidance to team members

Requirements:

Bachelor's degree in Computer Science or related field

Minimum of 3 years of experience in Java development

Strong knowledge of Java programming language and related frameworks (Spring, Hibernate, etc.)

Proficient in using development tools (Eclipse, IntelliJ IDEA, etc.)

Experience with relational databases (Oracle, MySQL, etc.)

Familiarity with software development methodologies (Agile, Scrum, etc.)

Excellent problem-solving and analytical skills

Strong communication and teamwork skills

Preferred Qualifications:

Master's degree in Computer Science or related field

Experience with microservices architecture

Familiarity with front-end technologies (HTML, CSS, JavaScript, etc.)

Knowledge of cloud computing platforms (AWS, Azure, etc.)

Experience with DevOps practices and tools (Jenkins, Docker, Kubernetes, etc.)

Job Description -

Job Title: Expert iOS Developer (NFT)

Experience: 3 to 8 Years experience

Job Location: Indore, Madhya Pradesh, India

Salary: Open (No bar for the right candidate)

Joining: Immediate (prefer less than 15 days Notice Period)

Requirements:

5+ years experience building mobile products.
Good knowledge of C/C++ required
Experience working with Cocoa/UIKit frameworks and the iPhone SDK.
Experience submitting applications to iTunes, with previous approved products in iTunes App Store
BS or MS in Computer Science or related fields preferred, top-tier schools preferred.
Experience using version control repositories.
Comfortable with agile/scrum development process and code reviews.
Involvement in system and integrated testing is required.
Should be capable of performing effectively in a team.