11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Basic (Must Have):

· Minimum of 4+ years Angular/Frontend Development

· Minimum of 4+ years Node Development

· Proficiency in Angular and the latest versions

· Proficiency with JavaScript and HTML5 / CSS 2 / SASS

· Hands-on experience with OOJS, ES6 Programming, TypeScript & JavaScript

· Deep knowledge of Angular best practices and commonly used modules

· Experience with Security, HTTP/HTTPS, Authentication and Authorization

· Experience with Server-Side Rendering and Unit Testing Frameworks

· Familiarity with Code Quality tools and processes (ESLint, flowerrors, sonar, etc.)

Preferred Skills:

· NPM Ecosystem: Boiler plate configurations & NPM Packaging/scripts

· Usage of tools like Webstorm / Visual Studio Code, Jira, Confluence, GGI, version management, and build tools

· Understanding of cross-browser compatibility and accessibility standards (W3C Guidelines)

· Experience with building the infrastructure for serving the front-end app and assets

· Ability to provide SEO solutions for single page apps

Any Other:

· Professional, precise communication skills

· Strong team player with a commitment to perfection

· A thorough understanding of all of the components of the platform and infrastructure is required

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

Key Responsibilities:

· Implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance

· Create modules and components and couple them together into a functional app

· Create custom, general use modules and templates which extend the elements and modules of core Angular

· Write tested, idiomatic, and documented JavaScript, HTML, and CSS

· Coordinate the workflow between the graphic designer, the HTML coder, and yourself

· Cooperate with the back-end developer in the process of building the RESTful API and communicate with external web services

· Architect and automate the build process for production, using task runners or scripts

· Write extensive unit tests using automated TDD tasks and create e2e test suites for all components (running them with Protractor or alternative)

· Create configuration, build, and test scripts for Continuous Integration environments

· Validate user actions on the client side, providing responsive feedback, and writing non-blocking code (resorting to multi-threading when needed)

Profile: Trainee Software Tester

Batch: 2025 & 2026

Qualification: BE/ B.Tech CSE only

Technology/Area :JAVA , MANUAL , AUTOMATION 

Job Location: Indore

Joining: Immediate

Job Overview : 

We are seeking a highly motivated and detail-oriented Fresher Software Tester to join our quality assurance team. As a Software Tester, you will be responsible for ensuring the quality and reliability of our software products through thorough testing and validation.

Responsibilities:

• Test Case Design: Develop and execute test cases based on requirements, user stories, and acceptance criteria.
• Manual Testing: Perform manual testing of software applications across various platforms (web, mobile, desktop).
• Defect Identification: Identify, document, and track bugs or issues using bug-tracking tools (e.g., JIRA, Bugzilla).
• Regression Testing: Conduct regression testing to ensure that new code changes do not adversely affect existing functionality.
• Collaboration: Work closely with developers, business analysts, and product managers to understand requirements and provide feedback on test coverage and quality.
• Test Documentation: Prepare and maintain test documentation, including test plans, test scripts, and test reports.
• Automation (Optional): Assist in the development and maintenance of automated test scripts (if applicable).
• User Experience Testing: Evaluate the user experience to ensure that the application meets the user’s expectations.

Qualifications:

• Knowledge of Testing Methodologies: Basic understanding of software testing methodologies, testing life cycle, and software development life cycle (SDLC).
• Attention to Detail: Strong analytical skills with attention to detail.
• Communication Skills: Good verbal and written communication skills to effectively interact with team members.
• Problem-Solving: Ability to think critically and solve problems effectively.
• Tools Knowledge: Familiarity with testing tools like Selenium, JIRA, TestRail, etc. (preferred but not mandatory).
• Eagerness to Learn: Willingness to learn new tools, technologies, and processes.
• Basic knowledge of programming languages such as Java, Python, or C#.

What You'll Do

• Be the dedicated point of contact for members, assisting with travel planning, lifestyle requests, home services, appointments, and day-to-day coordination.
• Anticipate client needs and deliver personalized, seamless experiences that exceed expectations.
• Coordinate with trusted partners, vendors, and internal teams to ensure exceptional service delivery.
• Build meaningful relationships with members while maintaining the highest standards of confidentiality and professionalism.
• Continuously identify ways to enhance the overall member experience.

Why Join Us?

• Work with premium clients and deliver truly personalized experiences.
• Be part of a fast-growing, service-first organization.
• Opportunity to build a career in luxury lifestyle management and concierge services.
• Collaborative and supportive work environment.

• Identify and prospect new B2B customers through outbound outreach
• Qualify leads and schedule product demonstrations
• Deliver compelling sales presentations tailored to client needs
• Manage the full sales cycle from prospecting to deal closure
• Achieve and exceed monthly and quarterly revenue targets
• Maintain accurate pipeline tracking in CRM
• Collaborate with marketing to improve lead quality and messaging
• Gather customer feedback to support product improvements

Required Qualifications

• 1+ years of experience in B2B or SaaS sales
• Proven track record of meeting or exceeding sales targets
• Strong communication and negotiation skills
• Ability to work independently in a target-driven environment

Urgently Hiring React-Native App developer.

Job Location : Indore ( work from Office)

Experience needed : minimum 6 months needed ( Strictly No fresher please)

******

1) React-native developer must have expertise in designing as well as development with latest expo cli.

2) Must have expertise in json parsing with web services to make dynamic app.

3) Must have completed some fully dynamic React-native app.

4) He or she can work individually or in a team , immediate joiner will be preferred as we need on urgent basis.

*****

..***..

Job Description:

Deqode is seeking a skilled .NET Full Stack Developer with expertise in .NET Core, Angular, and C#. The ideal candidate will have hands-on experience with either AWS or Azure cloud platforms. This role involves developing robust, scalable applications and collaborating with cross-functional teams to deliver high-quality software solutions.

Key Responsibilities:

• Develop and maintain web applications using .NET Core, C#, and Angular.
• Design and implement RESTful APIs and integrate with front-end components.
• Collaborate with UI/UX designers, product managers, and other developers to deliver high-quality products.
• Deploy and manage applications on cloud platforms (AWS or Azure).
• Write clean, scalable, and efficient code following best practices.
• Participate in code reviews and provide constructive feedback.
• Troubleshoot and debug applications to ensure optimal performance.
• Stay updated with emerging technologies and propose improvements to existing systems.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of professional experience in software development.
• Proficiency in .NET Core, C#, and Angular.
• Experience with cloud services (either AWS or Azure).
• Strong understanding of RESTful API design and implementation.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Experience with containerization tools like Docker and orchestration platforms like Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Familiarity with Agile/Scrum methodologies.
• Strong communication and interpersonal skills.

What We Offer:

• Competitive salary and performance-based incentives.
• Flexible working hours and remote work options.
• Opportunities for professional growth and career advancement.
• Collaborative and inclusive work environment.
• Access to the latest tools and technologies.

Job Summary:

We are looking for a highly skilled and experienced .NET Full Stack Developer to join our growing engineering team. The ideal candidate will have strong experience in developing scalable web applications using .NET Core and Angular. You will be involved in designing, developing, testing, and maintaining robust solutions in a collaborative and fast-paced environment.

Key Responsibilities:

• Design, develop, and maintain web applications using .NET Core, ASP.NET, and C#
• Build responsive and interactive frontend interfaces using Angular
• Write clean, scalable, and maintainable code adhering to coding standards and best practices
• Collaborate with cross-functional teams including product managers, designers, and QA to define and deliver new features
• Participate in code reviews, system design discussions, and team planning activities
• Troubleshoot and debug applications to ensure high performance and responsiveness
• Ensure secure coding practices and optimize application for maximum speed and scalability

Must-Have Skills:

• 4+ years of hands-on experience with .NET, .NET Core, and C#
• Strong frontend development skills using Angular (v8 and above)
• Proficiency in writing RESTful APIs and integrating backend services
• Solid understanding of object-oriented programming and design patterns
• Experience with version control systems like Git
• Familiarity with SQL Server or any relational database

Preferred Skills:

• Experience with Agile/Scrum development methodologies
• Knowledge of CI/CD tools and processes
• Familiarity with cloud platforms like Azure or AWS

• Candidate should have basic communication and good convincing power. 
• Candidate should be comfortable with calling. 
• Lead generation, Ability to work in a team or individually as and when required. 
• Outstanding problem solving skills.
• Have great interpersonal skills.
• Candidate should have strong organizational skills.