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Dear Aspirants,

We are Looking for professionals who have an analytical perspective, have worked on enterprise-level projects, and always seek to exceed customer expectations.

In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please apply here with the response to questions.

We shall reach you back for scheduling the interviews post this.

About the Company :

Driven by a Passion for Excellence :

Acidaes Solutions Pvt. Ltd. is a fast-growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award-winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

Educational Qualification :

- B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- 60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)

Exp level - 1 to 5 yrs

Location - Andheri (Mumbai)

Technical expertise required :

1. a) Meeting clients to understand their CRM and process requirements.
2. b) Work as a team member for system requirements definition process and system setup during implementation.
3. c) Re-engineer business processes to ensure accurate CRM roll-out.
4. d) Creating and managing the project schedule, participating in performance standards discussions.
5. e) Translating client requirements into system configuration and custom developments and prepares an achievable delivery schedule.
6. f) Coordinating with departments to ensure delivery.

Desired Proficiency :

1. a) Excellent verbal and written communication, problem-solving, and analytical skill.
2. b) Ability to deliver on timeliness
3. c) Excellent customer facing skills
4. d) Appreciation of Business Issues
5. e) Strong Technical background.
6. f) Experience in BFSI and CRM domain is preferred.
7. g) Exposure to Microsoft .NET framework and databases is a plus.

If this role sounds exciting to you and fulfills your future goals, then we would love to hear from you.

Regards,

Deepak Sharma

Human Resources

The Operations Trainee role is an entry level position designed for fresh graduates who want hands-on exposure to real-world business operations. You will closely work with senior operations managers and learn how large, multi-site operations are managed from the head office.

This role offers structured learning, responsibility, and a clear career growth path in operations management.

Reporting Structure

• Reports to: Senior Operations Executive

• Functional Guidance by: Head of Operations

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What You Will Learn & Do

1. Operations Coordination

• Support day-to-day coordination between office and site teams

• Assist in tracking work happening at different client sites

• Learn how operational issues are identified and escalated

2. Reporting & Data Management

• Maintain records such as site reports and attendance data

• Help prepare daily and weekly operations reports

• Learn basic MIS (Management Information System) reporting

3. Audit & Compliance Support

• Assist in collecting documents required for internal audits

• Track compliance checklists and follow-ups

• Learn the importance of documentation and process discipline

4. Communication & Team Support

• Draft emails and internal updates with guidance

• Coordinate with HR and Finance teams for routine data

• Communicate professionally with supervisors and team members

5. Training & Development

• Learn SOPs (Standard Operating Procedures)

• Receive on-the-job training from experienced managers

• Gain real business exposure across multiple sites and clients

Who Can Apply

Education

• Graduate in any discipline

(BBA, BMS, B.Com, BA, B.Sc, or equivalent)

Experience

• Freshers welcome

• Internships or live projects are an added advantage but not mandatory

We are looking for an experienced SDE-3 Backend Engineer (Node.js) to lead the backend engineering pod responsible for third-party integrations, observability, and engineering support.

The role requires someone who is technically strong in Node.js, TypeScript, databases, and backend system design, and who can remain hands-on while guiding engineers and working closely with internal teams and external partners.

Key Responsibilities

• Own delivery, quality, and production stability for third-party
• integrations, observability, and engineering support.
• Own technical design, architecture decisions, code reviews, and delivery quality for services owned by the pod.
• Drive strong engineering practices across design reviews, code reviews, testing, documentation, release discipline, and operational readiness.
• Design, build, and maintain scalable backend services and APIs using Node.js and TypeScript.
• Own integrations with banks, payment partners, fintech partners, and other external systems.
• Ensure partner integrations are reliable, secure, well-documented, and easy to support.
• Build monitoring, alerting, dashboards, and visibility across critical services and partner workflows.
• Create and maintain runbooks, SOPs, dashboards, and troubleshooting guides for critical services and partner workflows.
• Drive timely resolution of production issues, partner issues, and internal escalations.
• Perform RCA for incidents and ensure long-term fixes are implemented.
• Mentor junior engineers and improve engineering practices within the pod.

• Strong hands-on experience in Node.js and TypeScript backend development.
• Strong database skills, including schema design, query optimization, indexing, transactions, and performance tuning.
• Strong understanding of building scalable, performant, resilient, and fault-tolerant backend systems.
• Experience with third-party integrations, webhooks, callbacks, retries, timeouts, and error handling.
• Strong debugging and production issue resolution skills.
• Experience with logging, monitoring, alerting, dashboards, and observability tools is preferred.
• Good understanding of secure API design, authentication, authorization, and data protection.
• Exposure to AWS, Docker, Kubernetes, CI/CD, Grafana, Prometheus, ELK, or similar tools.
• Ability to guide and mentor engineers while remaining hands-on.
• Ability to drive delivery, manage technical execution, and ensure quality within the pod.
• Strong communication skills for working with internal teams and external stakeholders.

Location: Mumbai

Department: International Business Relations

Industry: Financial Services / Proprietary Trading

Experience Level: Entry-level / Fresher-friendly

Position Overview Are you passionate about global markets, trading strategies, and client relations? We are looking for a sharp, finance-savvy Business Coordinator who will be the first point of contact for our international clients – including top-tier traders and researchers from across the globe. This role blends client-facing communication, market intelligence, and business strategy. As the bridge between clients and leadership, you'll be responsible for profiling client strategies, building strong relationships, and translating insights into actionable inputs for our management team.

Key Responsibilities

• Client Engagement & Strategy Mapping
• Represent the firm during introductory meetings with international clients.
• Understand and map out their trading styles, strategies, and business needs.
• Build lasting professional relationships with traders, quants, and fund managers.
• Business Analysis & Reporting
• Gather detailed insights on client portfolios, market behavior, and trading logic.
• Prepare structured reports and strategic briefs for senior management.
• Maintain well-documented, real-time client interaction logs.
• Meeting & Communication Management
• Coordinate internal and external meetings, ensuring smooth handovers to management.
• Liaise with HR and internal teams to ensure timely follow-ups and client tracking.
• Market Intelligence & Research
• Interact with traders, analysts, and financial researchers to stay updated on market trends.
• Relay valuable intelligence to the management to inform growth strategies.
• Relationship Management
• Proactively address client inquiries and concerns with professionalism.
• Drive high levels of client satisfaction, fostering trust and long-term partnerships.

Who Should Apply?

• If you are pursuing or have completed: MBA in Finance (Full-time or Online) BAF, BBA (Finance), BMS (Finance) Or any finance-related degree with an interest in trading, markets, or client engagement And you have:
• Strong foundational knowledge of financial markets and trading instruments
• Excellent communication and interpersonal skills
• A flair for breaking down complex ideas into simple, structured reports
• Proficiency in MS Office (especially PowerPoint & Excel); familiarity with CRM tools is a bonus Key Skills & Competencies Analytical thinking & financial acumen
• Business communication & client rapport building
• Organizational efficiency & multitasking
• Cultural awareness & global mindset

Why Join Us?

1. Work with a globally diverse clientele and fast-paced financial professionals.
2. Be at the forefront of trading intelligence and strategic business communication.
3. Gain exposure to real-world markets, high-stakes decision-making, and global trading ecosystems
4. Grow with a company that values initiative, learning, and ownership.

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

Designation: Senior Associate 

Office Location: Goregaon Mumbai

Position description:

3+ years’ experience as a project manager in the information technology sector.

Primary Responsibilities:

• Work with stake holders to plan, allocate and assign development tasks for multiple development teams
• Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
• Take direct Project Management responsibility for the delivery of products
• Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
• Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
• Take ownership to thoroughly test and delivered to the highest quality

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.

Desired skills

• Knowledge of UI development (UI Kit, App Life Cycle, View Controller life cycle, Storyboards, Auto layout)
• Basic and Advanced concepts of Swift (for e.g., generics, KVO, etc.)
• Minimum 1 year experience in Swift.
• Implementation details of complex features (e.g., push notifications, Analytics integration, accessibility, features of health kit, deep-linking, etc.)
• MVC, MVVM, VIPER design patterns and other patterns used in iOS
• Apple UI guidelines, Guidelines/process to submit app to the App Store

Personal attributes

• Good communication skills.