11+ HP ALM Jobs in Delhi, NCR and Gurgaon | HP ALM Job openings in Delhi, NCR and Gurgaon

Job Description: 

● At least 4 to 8 years of experience in software quality assurance manual testing 

● Proven record of test strategy and planning, STLC, deployment, defect tracking, and test  harness. 

● High degree of initiative with a passion for learning technology. 

● Must have strong hands-on experience on any programming language PHP, React Native JavaScript, HTML, CSS. 

● Must be competent enough on API testing using Rest Assured and Postman.

● Performance testing experience with relevant automation and monitoring tools (e.g.,  JMeter, load runner). 

● Responsible for coming up with and executing scale tests, performance, and longevity tests.

● Must have testing experience on cloud-based platforms and working knowledge on  integration testing using CI/CD pipelines. 

● Should have working experience with at least one of the MYSQL databases and NoSQL DB viz. 

● Cosmos Db, Cassandra, MongoDB.

● Should have strong fundamental understanding of network topology and the TCP/IP stack  and working knowledge of load balancing methods and deployment architecture

● Experience with GIT Hub, Maven, HP ALM, Jira, Jenkins, code coverage tools and CI/CD
● Exposure of sizing (estimating) the project and defining timelines 

● Good to have knowledge of Platforms like Windows / UNIX / Mainframe.

● Work under the direction of the Game QA Lead to provide test support for two dozen experienced game designers, artists, and engineers. 

● Perform daily smoke tests of game builds, using the build computer and the install scripts.

● Run through and write test plans for existing and new features. Become familiar with the  project design by closely reading project documentation and reaching out regularly to our  team of game developers. 

● Verify that identified bugs are fixed in the database. 

● Identify and bug new issues that occur in the HMD and tablet interface.

● Build on your own fundamental QA skills by learning the specifics of game  development QA for mobile devices, VR headsets, and experimental technology.

● Engage in continuous improvement of the QA process. 

● Maintains quality service by establishing and enforcing organization standards.
● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of the-art practices; participating in professional societies. 

● Contributes to team effort by accomplishing related results as needed

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

It is a Startup

Node.js Developer Requirement

Requirements

• Strong experience in Node.js for building scalable backend services
• Hands-on experience with API development & request handling (REST)
• Ability to handle high-concurrency systems and parallel client requests
• Experience designing multi-tenant systems with client isolation
• Knowledge of batching and bulk processing logic
• Experience handling CDC (Change Data Capture) events and event-driven workflows
• Strong understanding of asynchronous programming, retries, idempotency, and fault tolerance
• Good understanding of database consistency, locking, and transactions
• Experience with distributed systems
• Exposure to cloud platforms (AWS/GCP/Azure)
• Knowledge of observability, logging, and monitoring

Required Skills:

• Experience in systems administration, SRE or DevOps focused role
• Experience in handling production support (on-call)
• Good understanding of the Linux operating system and networking concepts.
• Demonstrated competency with the following AWS services: ECS, EC2, EBS, EKS, S3, RDS, ELB, IAM, Lambda.
• Experience with Docker containers and containerization concepts
• Experience with managing and scaling Kubernetes clusters in a production environment
• Experience building scalable infrastructure in AWS with Terraform.
• Strong knowledge of Protocol-level such as HTTP/HTTPS, SMTP, DNS, and LDAP
• Experience monitoring production systems
• Expertise in leveraging Automation / DevOps principles, experience with operational tools, and able to apply best practices for infrastructure and software deployment (Ansible).
• HAProxy, Nginx, SSH, MySQL configuration and operation experience
• Ability to work seamlessly with software developers, QA, project managers, and business development
• Ability to produce and maintain written documentation

Job Title: Audit Specialist

Location: Noida 63

Experience Required: 2-5 years

Employment Type: Full-Time

We are seeking a detail-oriented Audit Specialist to join our compliance team. The ideal candidate will have experience in auditing and ensuring compliance with PCI DSS, ISO 27001, ISO 9001, SOC 2, and other regulatory frameworks. You will conduct internal audits, manage compliance processes, and collaborate with teams to ensure alignment with regulations.

Key Responsibilities:

• Conduct internal audits for PCI DSS, ISO 27001, ISO 9001, and other compliance frameworks.
• Develop and implement audit plans and ensure regular assessments.
• Identify compliance gaps, document findings, and recommend corrective actions.
• Prepare detailed audit reports and track remediation progress.
• Assist with external audits and liaise with regulatory bodies.
• Provide training on compliance best practices.
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Required Skills & Qualifications:

• Strong knowledge of compliance standards (PCI DSS, ISO 27001, ISO 9001, SOC 2, etc.).
• Experience in internal and external auditing, risk assessment, and compliance processes.
• Strong analytical, problem-solving, and communication skills.
• Preferred certifications: CISA, CISM, ISO 27001 Lead Auditor, CRISC (not mandatory).

POSITION OVERVIEW : .NET Developer will be responsible for development, re architecting and enhancing custom .Net portal applications based on specifications and integrate it with various other surround applications

1. Investigate and identify problems and user requirements
2. Unit test Applications
3. Develop system documentation and provide assistance with user documentation
4. Support development and enhancement of software lifecycle development processes including waterfall, agile, DevOps Specific

Job Responsibilities

1. Perform development of complex software applications
2. Write code across the full stack
3. Perform analysis of requirements and design
4. Create and execute unit tests and perform basic systems testing
5. Participate in peer code reviews and technical meetings
6. Mentor engineers in coding practices and process
7. Work in an Agile Scrum team process, collaborating closely with fellow developers, DBAs, QA, team leads, and stakeholders
8. Troubleshoot and support system and application problems

Required Skills 

• Minimum 5+ years of experience in the application development using .NET full stack
• 2+ years of experience in software development using Microsoft stack (C#, ASP.NET, SQL Server, etc.)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Excellent knowledge of HTML, CSS, JavaScript, JQuery, SQL, and Web Services
• Excellent knowledge of modular and object-oriented programming techniques

Desired Skills & Experience

• Exposure to full stack Azure development
• Graduate Degree preferred, BS in Computer Science (or related field)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Understanding of Test-Driven Development
• Aptitude and desire to learn new technologies
• Able to communicate complex technical concepts to company stakeholders in an easy-to-understand manner
• Comfortable working independently and in a team environment
• Expert knowledge of database interface management languages
• Excellent knowledge of modular and object-oriented programming techniques
• Strong written and verbal communication
• Excellent interpersonal skills.

What you need to have:

About the role:-

• The Healthcare/Nurse Recruiter is a key position, with the primary goal of providing recruiting support for our various client locations across the US. What will you be doing day-to-day?
• Generate leads through sourcing initiatives, social media advertising, phone interviews, and a high-volume outbound call phone strategy.
• Search Applicant Tracking System, social media, and other platforms to find caregivers for our open Travel and Per-Diem positions for RN's, CNA's, PCT's and all allied positions.
• Establish relationships with Healthcare Providers and maintain a pipeline of providers to encourage a long-term working relationship.
• Negotiate contract terms with candidates.
• Partner with Account Managers to ensure candidate viability and arrange client interviews.

Your Experience:

• 2+ Years of a proven track record in a Healthcare Staffing Company.
• 1+ Years of experience in Healthcare Clinical and Allied staffing
• A background or experience in sales is a big plus.

Your Skills:

• Exceptional planning and execution skills.
• Exceptional customer service skills.
• Ability to work in a fast-paced, competitive environment.
• Great attitude, passion, and drive to be a perfectionist.

What you need to have: