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As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Key responsibilities:

1. Engage with parents and adult learners and schedule high-impact 1:1 video counseling sessions

2. Conduct consultative, value-driven counseling, address objections, and influence decision-makers toward successful enrollments

3. Manage and optimize the complete sales lifecycle from first interaction to final conversion, ensuring consistent follow-ups and closures

Why sales at PlanetSpark are a game-changer:

1. Warm, high-intent leads only: Connect with prospects who have already attended a demo class, zero cold calling, higher conversion potential

2. Best-in-class sales training: Access industry-leading training, live coaching, hands-on mentorship, and real-time learning from top sales performers

3. Accelerated career progression: Experience rapid growth opportunities, fast promotions, and performance-driven salary hikes

4. Recognition-driven culture: Shine in weekly reward and recognition programs that celebrate top achievers

5. Unlimited earning potential: Enjoy uncapped incentives with no ceiling on your success

Dear Candidates,

We have an urgent requirement for the role of Assistant Manager – Angular Developer. Please find the details below:

Experience (YOE): 5–8 Years

Location: Bengaluru / Delhi / Hyderabad (Bengaluru – Ecospace preferred)

Joining: Immediate joiners preferred

Job Description:

• Strong experience in front-end development with a focus on Angular (latest version).
• Develop scalable, high-performance web applications.
• Design, code, debug, test, and optimize user-facing features.
• Ensure responsiveness, cross-browser compatibility, and application security.
• Collaborate with backend teams, UI/UX designers, and stakeholders.
• Perform unit and integration testing; troubleshoot and resolve issues.
• Follow coding standards and Agile methodologies.

Technical Skills Required:

• Angular (19+), JavaScript, TypeScript, HTML5, CSS3
• RxJS, NgRx (or other state management tools)
• REST API integration
• Git, JIRA, Confluence
• CI/CD tools (Jenkins, Docker, Azure DevOps)
• Good understanding of performance optimization and security practices

Nice to Have:

• Exposure to Node.js and backend integration
• Experience with microservices architecture

Qualification:

• Bachelor’s or Master’s degree in Computer Science or related field

We Are Hiring: HR Generalist ( Female )

Job Location - Sec 63, Noida

Work experience - 2 yrs to 3 yrs (operations/onboarding)

Notice Period - Immediate joiner to within 7 days

We are looking for a highly disciplined, detail-oriented, and process-driven HR Generalist to manage onboarding formalities, employee documentation, HR records, and engagement initiatives in strict adherence to organizational policies, compliance standards, and timelines. The role requires a strong focus on accuracy, coordination, and execution of HR processes.

Key Responsibilities:

• Ensure timely and error-free completion of all new joiner formalities, including documentation verification and system onboarding

• Conduct structured induction and orientation sessions in line with company policies and guidelines

• Maintain, organize, and regularly update employee personal files (both physical and digital)

• Ensure 100% accuracy and integrity of employee data in HRMS and internal records

• Monitor and track completion of onboarding checklists and documentation compliance

• Coordinate with internal stakeholders for seamless onboarding and employee support

• Maintain strict confidentiality of employee information and HR records

• Execute employee engagement initiatives and activities as per approved calendars and budgets

• Support internal communication related to HR policies, events, and announcements

• Assist in periodic audits by ensuring all documentation and records are complete and compliant

Requirements:

• Strong knowledge of HR documentation, processes, and compliance requirements.

• High attention to detail with strong organizational and coordination skills.

• Ability to manage multiple tasks within defined timelines.

• Proficiency in MS Office and HRMS platforms.

We are looking for an Educational Counsellor

Location: Dwarka, New Delhi

Experience: 1–2 Years 

Industry Preference: IT & Digital Marketing

We are hiring an Educational Counsellor to join our dynamic sales team. If you have 1–2 years of experience—preferably in Education or digital marketing—we’d love to hear from you!

Key Responsibilities:

1. Make outbound calls to generate and qualify leads

2. ⁠Promote Digital Marketing Training courses to convert leads

3. ⁠Maintain client database and follow up on leads for final conversions

4. ⁠Achieve targets and contribute to team growth

Requirements:

1. Excellent English and Hindi communication & negotiation skills

2. ⁠Prior experience in Education/digital marketing is preferred

3. ⁠Basic knowledge of MS Office tools

Apply now and grow with a fast-paced tech and advertising company!

About Visdum

Visdum is the world’s leading SaaS Solution for Sales Compensation Management. Founded in 2020 by ex-Oracle Executives who have 50+ years of experience in the IT industry, we’re an early-stage SaaS startup with a mission to democratize sales commissions.

Visdum helps Finance, Revenue Operations, and Sales teams manage and optimize sales incentive compensation process, giving real-time visibility to payouts and a decrease in calculation errors. Visdum helps SaaS teams around the world save hundreds of hours by automating commissions and drive higher sales revenue with a motivated sales team.

Our Impact So Far

• 13+ Countries Served
• $50M+ Commissions Processed
• We achieved all of this with a nimble team of 17

Job Role: Content Marketer

Location: Remote. We have an office in Noida, India, where you can feel free to drop by anytime. :)

The Opportunity

Visdum is looking to hire a Content Marketer to join our Marketing team. We’re disrupting the sales compensation market as the only solution that solves sales commissions for SaaS.

We are looking for an enthusiastic Content Marketer to join us on this disruptive journey. In this role, your core responsibility will be content creation, but you will also be responsible for distributing this content and engaging your audience. Our ideal candidate has 1-2 years of B2B content writing experience (bonus points for SaaS experience), an eye for detail, and the ability to write crisply using simple language.

Responsibilities:

• This role will involve creating high-quality content for the brand - social media posts, blogs, case studies, eBooks, emails, whitepapers, video scripts, infographics, posters, etc.
• Develop a good understanding of the “Sales Compensation” industry and the people involved in it to create compelling content to drive awareness and leads for Visdum.
• Own the social media calendar and strategy end-to-end.
• Collaborate with designers and developers to create landing pages, guides, and other relevant content for marketing and sales enablement.
• Come up with creative campaigns to improve Visdum’s engagement on LinkedIn.
• Write PR stories or external announcements to elevate the Visdum brand.
• Understand basic SEO practices needed to create high-quality content that converts.

Requirements:

• 1–2 years of B2B content writing experience (SaaS companies preferred).
• Experience of writing content for the US region is an added advantage.
• Basic design skills using Canva, Figma, Adobe Photoshop/Illustrator, etc.
• Exceptional writing skills, with a penchant for quality and attention to detail. We prefer simple language to jargon. Someone with a natural passion and a flair for storytelling and writing would fit in well.
• Basic understanding of SEO to track content performance
• Great research skills and the ability to obtain information from anywhere would be ideal. (Yes, all hail ChatGPT!)
• Understands the fundamental concepts of content distribution and audience engagement.

• Back-end development using Python/Django
• Front-end development using CSS, HTML and JS
• Write reusable, testable, and efficient code
• Implement security and data protection
• Use Amazon Relational Database Service
• Commit, push, pull and sync to Bitbucket, GitLab
• Deployment of code on MS Azure and AWS
• Build efficient scripts and cron jobs in GCP
• Connect apps and automate workflows using Integromat

1. Vendor Management :: On-boarding & Payments
2. MIS Reporting & Presentation
3. Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
4. Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
5. Product research, competitive analysis, positioning and packaging of the product 
6. Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision. 
7. Define the product roadmap, release models and delivery the same. 
8. Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization. 
9. Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers. 
10. Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule