11+ ISO/IEC 20000 Jobs in Bangalore (Bengaluru) | ISO/IEC 20000 Job openings in Bangalore (Bengaluru)

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

Role & Responsibilities

This role is a highly specialized business-facing AI team. We deliver professional AI products and productionize first-of-its-kind AI applications. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. We look for individuals with strong, unique specializations to improve the overall strength of the team. This role is the right fit for you if you love working with customers, teammates, and fuelling your curiosity for the latest trends in GenAI, LLMOps, and ML more broadly.

Objectives of role:

• Develop cutting-edge GenAI solutions, incorporating the latest techniques from Mosaic AI research to solve business problems
• Own production rollouts of consumer and internally facing GenAI applications
• Collaborate cross-functionally with the product and engineering teams to influence priorities and shape the product roadmap
• Required /Proven experience with the following:
• Experience in building GenAI applications, including RAG, multi-agent systems, Text2SQL, fine- tuning, etc., with tools such as HuggingFace, LangChain, and DSPy
• Expertise in deploying production-grade GenAI applications, including evaluation and optimizations
• Extensive years of hands-on industry data science experience, leveraging common machine learning and data science tools, i.e. pandas, scikit-learn, PyTorch, etc.
• Experience in building production-grade machine learning deployments on AWS, Azure, or GCP
• Graduate degree in a quantitative discipline like Computer Science or equivalent practical experience Passion for collaboration, life-long learning, and driving business value through AI
• [Preferred] Experience in using the Databricks Intelligence Platform and Apache Spark? to process large-scale distributed datasets
• We require fluency in English and willingness to work across time zones.

Ideal Candidate

• Strong AI/ML Engineer Profile
• Mandatory (Experience) : Must have 3+ years of experience in software engineering with atleast 1+ years in GenAI application development and production deployment
• Mandatory (GenAI Application Development): Must have proven experience building GenAI applications covering RAG pipelines, multi-agent systems, Text2SQL, and fine-tuning
• Mandatory (Production GenAI Deployment): Must have expertise deploying production-grade GenAI applications including model evaluation, optimisation, and ownership of full production rollouts
• Mandatory (ML & Data Science Tooling): Must have strong hands-on experience with core ML and data science tools including pandas, scikit-learn, and PyTorch
• Mandatory (Cloud ML Infrastructure): Must have experience building and deploying production-grade ML workloads on at least one of AWS, Azure, or GCP
• Mandatory (Communication): Must have strong English communication skills with the ability to work across time zones and collaborate cross-functionally with product, engineering, and business stakeholders
• Mandatory (Note 1) : Role is Hybrid, WFH flexibility as well upto 6 days a month
• Mandatory (Note 2) : CTC is inclusive of 10% variable
• Mandatory (Note 3): Candidates should be available to join within May 31st or June first week max
• Preferred (Education): Must hold a graduate degree in Computer Science, Statistics, Mathematics, or a related quantitative discipline or equivalent practical experience
• Preferred (Tools): Hands-on experience with the Databricks and Apache Spark
• Preferred (Pharma/Life Sciences Domain): Good understanding of Pharma Quality Standards and Practices or prior experience in pharmaceutical or life sciences contexts is a meaningful plus.

Associate Principal Engineer, Linux Administrator

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience:9-11 years

Job description

REQUIREMENTS:

• Strong experience in DevOps, Platform Engineering, and Infrastructure Automation
• Deep hands-on expertise in Linux Administration (RHEL, CentOS, Ubuntu) – OS hardening, security, patching, and performance management (Must Have)
• Strong experience with Cloud Technologies – Public & Private Cloud environments (Must Have)
• Hands-on experience with Infrastructure as Code (IaC) using Terraform (Must Have)
• Strong automation expertise using Ansible for configuration management and infrastructure provisioning (Must Have)
• Experience building and managing CI/CD pipelines and end-to-end deployment automation
• Strong experience with Kubernetes administration, orchestration, and cluster management (Must Have)
• Hands-on experience with Docker containerization and Helm package management
• Experience managing large-scale development and infrastructure environments
• Strong understanding of Networking concepts, connectivity, design, troubleshooting, and network automation
• Experience with Observability & Monitoring tools and best practices
• Experience with Proxmox virtualization platform administration and management
• Knowledge of Edge Technologies and distributed infrastructure environments
• Basic understanding and administration of Active Directory (AD)
• Experience implementing AI-driven Automation solutions and operational efficiencies
• Strong understanding of infrastructure security, compliance, and governance
• Experience working in Agile/Scrum environments
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and stakeholder management skills

RESPONSIBILITIES:

• Design, build, and manage scalable infrastructure platforms across cloud and on-premise environments
• Administer and maintain Linux servers including security hardening, patching, performance tuning, and troubleshooting
• Develop and manage Infrastructure as Code (IaC) solutions using Terraform
• Automate infrastructure provisioning, configuration management, and operational tasks using Ansible
• Design, implement, and maintain CI/CD pipelines for application and infrastructure deployments
• Deploy, manage, and optimize Kubernetes clusters and containerized workloads
• Manage Docker environments and Helm-based application deployments
• Design and implement network solutions ensuring security, reliability, and scalability
• Monitor infrastructure health, performance, and availability using observability and monitoring tools
• Manage and support Proxmox virtualization environments
• Implement AI-driven automation initiatives to improve operational efficiency and reduce manual effort
• Support edge infrastructure deployments and distributed computing environments
• Collaborate with development, security, and operations teams to deliver reliable platform services
• Troubleshoot production incidents and perform root cause analysis
• Define infrastructure standards, automation frameworks, and operational best practices
• Ensure high availability, scalability, security, and reliability of infrastructure platforms
• Mentor junior engineers and provide technical leadership on DevOps and platform engineering initiatives
• Participate in Agile ceremonies and contribute to continuous improvement initiatives
• Work closely with stakeholders to understand infrastructure requirements and deliver optimal solutions

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields

Job Title: Business Development Executive (Fresher)

Company: XIPHIAS Software Technologies Pvt. Ltd.

Location: Bangalore

Experience: 0–1 Year

Employment Type: Full-Time

Preference: Female Candidates Preferred

Job Overview

XIPHIAS Software Technologies Pvt. Ltd. is looking for enthusiastic and motivated freshers for the role of Business Development Executive (BDE). The candidate will be responsible for generating leads, communicating with potential customers, introducing company products, and supporting the sales team in converting prospects into business opportunities.

This role is ideal for candidates who are interested in sales, business communication, and customer relationship management.

Key Responsibilities

Lead Generation

• Identify potential customers through calls, emails, LinkedIn, and online platforms.
• Generate and maintain a database of prospective clients.
• Conduct initial outreach calls and follow-ups to introduce company products.

Product Introduction

• Explain company software solutions, hardware products, and touch screen kiosks to potential clients.
• Understand basic customer requirements and business needs.
• Schedule online and onsite product demos with the technical team when required.

Customer Communication

• Respond to customer enquiries through phone, email, and WhatsApp.
• Maintain professional communication with potential clients.
• Support the sales team in follow-ups and deal conversion.

Sales Support & Reporting

• Maintain lead and sales data in Excel or CRM tools.
• Prepare daily/weekly reports on calls, leads, and follow-ups.
• Assist senior sales executives in achieving monthly sales targets.

Relationship Management

• Build positive relationships with customers.
• Ensure timely follow-up and proper coordination with internal teams.

Educational Qualification

• PUC / Diploma / Any Graduate
• Preferred background in:
• Business Administration
• Marketing
• Computer Science / IT
• Commerce

Experience

• 0–1 year experience
• Freshers with good communication skills are encouraged to apply
• Internship or training in sales / marketing / customer support is an added advantage.

Required Skills

• Good communication skills in English.
• Knowledge of Hindi and/or Kannada will be an added advantage.
• Basic understanding of sales and customer interaction.
• Ability to learn technical products like software and hardware solutions.
• Basic knowledge of MS Excel and email communication.
• Confident, self-motivated, and eager to learn sales skills.

Bachelor’s degree in Accounting, Commerce, or Finance.

1–2years of accounting experience (internship experience can be considered for freshers).

Proficiency in MS Excel and accounting software (Tally, Zoho Books, QuickBooks, or similar).

Basic knowledge of GST, TDS, and statutory compliance. Strong numerical and analytical skills.

Excellent communication and organizational skills.

High attention to detail and ability to meet deadlines.

Ability to work in a fast-paced startup environment and adapt to evolving processes.

Key Responsibilities:

1. To represent the Program and the organization at the hotel.

2. Responsible for enrolments of walk in and other customers into the Membership.

3. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment.

4. Engagement with Members walking into the hotels to build a relationship.

5. Coordination with the hotel teams for reservation and other requests and responding back to the customers.

6. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis.

7. Understanding Program performances and presenting that in an articulate manner to the hotel teams at all times to build the value of the Program and the company with those stakeholders.

8. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Candidates between 22 and 35 years of age with a minimum graduation and one-year experience.

2. Excellent social and verbal communication skills in English.

3. Self-motivated, smart, confident with excellent presentation skills.

4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage.

5. Willing to work on roasters including weekends

ROLE AND RESPONSIBILITIES

The primary job of the incumbent is to detail and document all customer-impacting processes.

He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.

●      Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.

●      Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

●      Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

●      Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.

●      Research transactional data to identify anomalies and facilitate process improvement efforts.

● Manage/ Control the overall process depository.

Qualifications and Education Requirements

SKILLS REQUIRED

●      Deep understanding of the Credit Card life cycle.

●      Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

●      2/3 years’ experience in a Credit Card Operations/ Service

●      Highly organized with strong communication, problem-solving, documentation, and presentation skills.

●      Bachelor’s degree preferred, but relevant years’ experience considered.

●      Experience with use case development and testing coordination.

Knowledge of process analysis and process efficiencies.

● Proficiency in Microsoft Word and Excel

• Coordinating all communication and discussions with technology partner, semiconductor partner, vendors, and other 3rd party companies
• Coming up with ideas to improve existing products and suggesting the potential new technology adaption to products
• Performing market reaserch, exploring ideas by working closely with various departments and coming up with new innovative features and architectures

What you need to have:

• Experience in consumer-lifestyle companies
• Good understanding of any of the product categories including Hearables (TWS, Neckbank, Headphones), Wearable (Band, Smartwatches), Alexa Speakers/Voice Assistant, Soundbars, and any other consumer electronics products
• Excellent written and oral communication skills
• Strong sense of duty and initiative    

• Drive the goals by understanding the requirements and preparing a robust test strategy
• Analyze and understand existing automation framework and automate manual test cases
• Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
• Analyze the business requirements and craft detailed level of test scenarios/cases/plan
• Carry out functional and regression testing
• Be responsible to handle multiple projects at the same time
• Complete STLC process with deliverable on time within excellent quality
• Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
• Good Experience in testing API and service side components
• BFSI Domain experience is MUST
• Highlight/Escalate the risk and issues in a timely manner In this role you will:
• Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
• Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
• Work in an Agile environment with distributed teams
• Maintain QA artifacts (such as documentation, etc.) and report QA metrics
• Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
• Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
• Be responsible for all QA resources
• Must remain up-to-date with relevant information and security practices within the industry and security training annually.

Skills:

• we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
• Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
• Expertise in version control tools like GIT.
• Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
• Expertise in web services technologies such as Restful with microservices architecture
• Good knowledge of SQL Database n
• Excellent communication, documentation, and organizational skills.
• Experience in a complex, large volume operation
• Excellent written and verbal communication skills
• Plan the timelines of delivery details of the Group/ Division project activities

Responsibilities Include

You will break down business opportunities and problems into software solutions. You will work closely with the CTO to help product and marketing stakeholders distill the product vision and roadmap, into a technology vision. You will be responsible for the evolution of an already bleeding-edge highly distributed systems at the back-end, and would need to work with front-end architects to come up with the best user experience for the gaming platform. You will be required to make decisions quickly, and work under strict timelines. You would lead technology strategy through analysis of market trends and product requirements. You would help set coding guidelines and help bring the most modern tools to keep engineering processes most efficient.

Requirements

• B.E/MS in Computer Science or equivalent.
• 10+ years or more of progressive software technology experience with at least 3 years in an architectural role.
• Completely hands on with technology and architecture. Start-up experience is a huge plus.
• Ability to quickly prototype and demonstrate technology value adds and educate + drive adoption within the extended technology team
• Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
• Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
• Work with engineering leadership to setup and manage processes.
• Track record of thought leadership and out of the box thinking in the technology arena.
• Ability to work efficiently in an entrepreneurial and in a start-up environment
• A Java/Spring/Akka, Javascript or Golang rockstar.
• Deep and hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc.
• Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
• Building quick PoCs and full-fledged solutions with various AWS managed services would be a big plus.