11+ Mapping Jobs in Pune | Mapping Job openings in Pune

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

Automation SDET (Java + Selenium)

Experience

5 – 12 Years

Location

Bangalore | Chennai | Pune | Hyderabad | Gurgaon | Trivandrum | Bhubaneswar | Kolkata

About the Role

We are looking for a highly skilled Automation SDET with strong expertise in Java-based test automation. This role is ideal for professionals who enjoy owning automation strategy, designing robust test frameworks, and mentoring team members while remaining hands-on.

You will work closely with development, product, and DevOps teams to ensure high-quality software delivery in an Agile environment.

Key Responsibilities

• Design, develop, and maintain automation frameworks using Java and Selenium
• Perform API automation testing using Rest Assured
• Create and execute automated and manual test cases, test scripts, and test plans
• Prepare and maintain Traceability Matrix (RTM) and test documentation
• Apply BDD frameworks (Cucumber or similar) for automation scenarios
• Execute database validations using SQL queries
• Lead and mentor a medium-sized QA team while remaining hands-on
• Contribute to automation strategy, test design techniques, and best practices
• Participate actively in Agile ceremonies and collaborate across onsite–offshore teams
• Track defects and test execution using tools like ALM and JIRA
• 
  

Must-Have Skills

• 5+ years of experience in Automation Testing / SDET roles
• Strong hands-on expertise in Java and Selenium
• In-depth understanding of Core Java concepts:
• 
  
• OOP principles
• Collections Framework
• Exception Handling
• 
  
• Hands-on experience with API automation (Rest Assured)
• Strong SQL skills for backend data validation
• Experience working with BDD frameworks (Cucumber, etc.)
• Solid understanding of software QA methodologies, tools, and processes
• 
  

Leadership & Collaboration Skills

• Ability to work independently and take ownership of deliverables
• Experience leading and mentoring a QA team
• Comfortable working in an onsite–offshore delivery model
• Strong communication and stakeholder management skills
• 
  

Good to Have

• Experience with CI/CD tools (Jenkins, Git, Maven/Gradle)
• Exposure to cloud-based testing or microservices architectures
• Domain experience in BFSI, Telecom, or Retail (preferred but not mandatory)

Job Description:

Job title : Cloud Architect

Experience: 10+ years

Location: Chennai / Pune / Hyderabad / Bangalore

Shift: UK Shift

Work Mode: Onsite(WFO)

Notice Period: Immediate Joiner/ serving notice period only

Project Scope:

This engagement automates end-to-end infrastructure build provisioning across on-prem and Azure. The team will build a shared ServiceNow-led intake, approval, orchestration, and closed-loop status model, using Jenkins/Ansible for on-prem builds and Azure DevOps/Terraform for cloud builds. Automation includes standards, security/compliance controls, scan gates, CMDB/change updates, and handover.    

Roles and Responsibilities:

Define Azure automation architecture, governance, and reusable cloud build patterns.            

Own Azure architecture for automated build provisioning using the ServiceNow-led control plane.

Define approved build patterns, SKUs, landing-zone integration, Terraform standards, Azure DevOps architecture, and guardrails.

Translate security, compliance, resiliency, tagging, cost, and data-residency requirements into automated controls.

Design ServiceNow, rules engine, Azure DevOps, Terraform, Azure Policy, CMDB, and callback integrations.

Review solution designs and assure quality with cloud, security, finance, and platform teams.

Required Skills:

Azure landing zones, networking, RBAC, Key Vault, Azure Policy, Terraform, Azure DevOps, FinOps, ServiceNow APIs.          

10+ years in infrastructure/cloud engineering; 5+ years designing Azure solutions.

Bachelor’s degree or equivalent experience; Azure Solutions Architect certification preferred.

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

 • Gather and evaluate user requirements in collaboration with product managers and engineers • Illustrate design ideas using storyboards, process flows and sitemaps • Design graphic user interface elements, like menus, tabs and widgets • Build page navigation buttons and search fields • Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like • Create original graphic designs (e.g. images, sketches and tables) • Prepare and present rough drafts to internal teams and key stakeholders • Identify and troubleshoot UX problems (e.g. responsiveness) • Conduct layout adjustments based on user feedback • Adhere to style standards on fonts, colors, and images Requirements: • Proven work experience as a UI/UX Designer or similar role • Portfolio of design projects • Knowledge of wireframe tools (e.g., Figma, Wireframe.cc, or InVision) • Up-to-date knowledge of design software like Adobe Illustrator and Photoshop • Team spirit; strong communication skills to collaborate with various stakeholders • Good time-management skills What We Offer: • An opportunity to work in a rapidly growing company with potential for personal and professional growth. • A collaborative and inclusive culture that values each employee’s contribution towards our goals. • Competitive compensation package including attractive bonus structures and benefits 

• Strong Podcast, Content & Media Manager profile
• Mandatory (Experience 1): Must have 5+ YOE in Podcast production, managing influencers and celebrity collborations
• Mandatory (Experience 2): Must have very strong exposure to Finance, Lifestyle and Tech-Industry
• Mandatory (Experience 3): Must have managed a team of podcast production units (Video, Content, Partnerships etc)
• Mandatory (Skill 1): Strong knowledge of AI tools for content generation, scripting, voiceover & promotions

Job title - Python developer

Exp – 4 to 6 years

Location – Pune/Mum/B’lore

PFB JD

Requirements:

• Proven experience as a Python Developer
• Strong knowledge of core Python and Pyspark concepts
• Experience with web frameworks such as Django or Flask
• Good exposure to any cloud platform (GCP Preferred)
• CI/CD exposure required
• Solid understanding of RESTful APIs and how to build them
• Experience working with databases like Oracle DB and MySQL
• Ability to write efficient SQL queries and optimize database performance
• Strong problem-solving skills and attention to detail
• Strong SQL programing (stored procedure, functions)
• Excellent communication and interpersonal skill

Roles and Responsibilities

• Design, develop, and maintain data pipelines and ETL processes using pyspark
• Work closely with data scientists and analysts to provide them with clean, structured data.
• Optimize data storage and retrieval for performance and scalability.
• Collaborate with cross-functional teams to gather data requirements.
• Ensure data quality and integrity through data validation and cleansing processes.
• Monitor and troubleshoot data-related issues to ensure data pipeline reliability.
• Stay up to date with industry best practices and emerging technologies in data engineering.

Overview

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore.

We’re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.

Why Telstra?

• We're an iconic Australian company with a rich heritage that's been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
• International presence spanning over 20 countries.
• We are one of the 20 largest telecommunications providers globally and the largest telecom provider.
• At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow's modes of communication with our innovation driven teams.

Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of!

Our GBS team

The mission of the Global Business Services (GBS) unit is to leverage talent, technology and partnership to create growth, value, innovation and differentiation via a service mindset. 

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

What you'll work on

As a Software Engineer, you will be working on development project which will be based on API transitions, API Management ,API Monetization engine (based on Java, Springboot & AWS) and high traffic transactions.

Key responsibilities

As a Senior Software Engineer, you apply deep experience and technical know-how in the Software Engineering domain with-

• 7-10 years of experience

• Design, build and maintain multiple complex software application technologies and their interaction with Telstra processes and systems

• Develop innovative software that maintains data/network security management, and leverage set processes to reduce the time between commission and production

• Authentically engage with and influence a multi-stakeholder landscape to translate customer needs into leading-edge software application products, services or systems that meet Telstra’s time, cost and quality standards 

• Collaborate with team members and key stakeholders, seeking support, direction and buy-in to gather deep insights about the challenges and opportunities of our software application technologies and platforms

• Significantly contribute to continuous improvement initiatives of our systems and processes, to help define ‘best practice’ corporate testing standards and drive improved outcomes (e.g. productivity, customer experience and/or profitability)

• Lead initiatives or components of initiatives in line with the strategic direction of your team/mission, that have a significant degree of impact to the function or cross-functionally

• Take ownership of your own actions and decisions to drive positive outcomes within your team/mission, and provide guidance to more junior engineers in order to support their development and contribution to team/mission outcomes 

Why join us?

The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate. 

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Hiring PHP Developer

Job description

Should have proven work experience of 1-2 years as a PHP - Laravel based development in a competitive environment

Proficient in developing applications based on Laravel 5 or greater

Proficient in handling MySQL database. (Experience in PostgreSQL is a plus)

Experience in other PHP Frameworks like Yii, Zend , Cake PHP, CodeIgniter are added advantage

Experience in analyzing & modifying existing open source / plugin code & extensions jQuery, XML, JavaScript, HTML, CSS, AJAX

Experience in SOAP, REST and web services

Job Description:

Mandatory Skills:

Should have strong working experience with Cloud technologies like AWS and Azure.

Should have strong working experience with CI/CD tools like Jenkins and Rundeck.

Must have experience with configuration management tools like Ansible.

Must have working knowledge on tools like Terraform.

Must be good at Scripting Languages like shell scripting and python.

Should be expertise in DevOps practices and should have demonstrated the ability to apply that knowledge across diverse projects and teams.

Preferable skills:

Experience with tools like Docker, Kubernetes, Puppet, JIRA, gitlab and Jfrog.

Experience in scripting languages like groovy.

Experience with GCP

Summary & Responsibilities:

 Write build pipelines and IaaC (ARM templates, terraform or cloud formation).

 Develop ansible playbooks to install and configure various products.

 Implement Jenkins and Rundeck jobs( and pipelines).

 Must be a self-starter and be able to work well in a fast paced, dynamic environment

 Work independently and resolve issues with minimal supervision.

 Strong desire to learn new technologies and techniques

 Strong communication (written / verbal ) skills

Qualification:

Bachelor's degree in Computer Science or equivalent.

4+ years of experience in DevOps and AWS.

2+ years of experience in Python, Shell scripting and Azure.