11+ Marketing operations Jobs in Delhi, NCR and Gurgaon | Marketing operations Job openings in Delhi, NCR and Gurgaon

Below find the Job Description:-

Skill Set :

•  Hands-on experience with Advance Excel. 
• Team Handling experience
• The ability to generate excel reports & Validate them.
• Problem solving attitude
• Team Player

Job Responsibilities :

• Hand On experience in payments, stock management, Ecommerce Operations, Online Market Place, Cataloging (Procurement  Expert/ Inventory Management).
• Minimum 5 years of team handling experience
• Strong interaction with Internal & External teams.
• Managing Internal & External Merchants.
• Ticket & Escalation Management.
• Sale Support & getting higher discounts to improve sales

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Roles :Asst Desiger / Designer / Sr Designer / Manager

Exp : 1 to 20 years

Location : Gurugram

Skills : Experience in Home Textile and Export house is mandatory

Assistant Designer

Designation: Assistant Designer

Experience: 1 Years to 3 Years

Department: Design

Sub- Department: Design

Employee Office Location: Gurgaon

Skills: Creative, Textile Design, Adobe PhotoShop, Microsoft Office, Team Work & Conflict Management, Task Management, Customer Centricity

Minimum Qualification: Diploma

Working Language: Hindi, English

Job Description

To conceptualize and design Soft Home Furnishing products like, Decorative Cushions, Bedspreads, Curtains, Throws, Table Linen etc. for exports. Work proficiently on computers to design and make CADS with Adobe Photoshop, etc.

Forecast colors, trends and designs for export markets. Create samples with tailors and other crafts persons.

Candidate Requirement:

Experience: 3 to 4 Yrs

Qualification: Textile Design Graduates / Diploma from fashion institutes or National Institute of Fashion Technology (NIFT).

Role: Textile Designer

Industry Type: Textile & Apparel - Export House

Employment Type: Full Time, Permanent

Role Category: Textile designer

Designer / Sr.Designer - Home Textile (Ashish)

No. Of Openings: 1

Designation: Senior Designer

Experience: 6 Years to 9 Years

Department: Design

Sub- Department: Design

Employee Office Location: Gurgaon

Skills: Creative Concept Design, Photoshop, Team Player, Problem Resolution, Adaptability, Communication, Presentation, Self starter

Minimum Qualification: Diploma

Working Language: Hindi, English

Job Description

Designation: Designer

Experience: 10 Years to 12 Years

Department: Design

Sub- Department: Design

Employee Office Location: Gurgaon

Skills: Survivability

Minimum Qualification: BSc

Working Language: English, Hindi

Job Description

3 Design Manager

Designation: Manager

Experience: 10 Years to 20 Years

Department: Design

Sub- Department: Design

Employee Office Location: Gurgaon

Skills: Communication, Manageability, Team Alignment, Creative Concept Design, Story telling, Team Handling, Visual Design, Time Management, Product costing, PhotoShop, Microsoft Applications

Minimum Qualification: Diploma

Working Language: Hindi, English

Job Description

Role Objective

We are seeking a visionary and seasoned Design Manager. With over a decade of experience, you will bridge the gap between artistic innovation and commercial viability. You will be responsible for translating global trends into market-ready collections (Bed, Bath, Table, Kitchen Textiles) that resonate with high-end international US retailers.

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

· Proactively recommend new features and improvements to optimize and grow the use of the platform.

· Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.

· Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies.

· Uphold and promote best practices, design guidelines for security practices.

· Day to day administration, troubleshooting, and maintenance of the connected Salesforce platforms

· Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep.

· Provide technical specifications and help maintain overall documentation for the business.

Skills and Qualifications

· At least 2 years of experience with technical implementations

· In-depth technical knowledge of Salesforce development and standard features

· Advanced experience with Salesforce.com configurations

· Should be aware about the best practices and governance limits.

· Leverage recommended frameworks.

· Knowledge in SFDC database with SOQL & SOSL

· Strong Salesforce development experience including working knowledge and ability to code in APEX (classes, triggers, batch processes and web services, Salesforce APIs, SOQL, and Force.com.

· Good understanding of Java Scripts and Cascading Style Sheets.

· Should have exposure to lightning aura components.

· Hands-on experience on REST and BULK API’s

· Good understanding of sales business process

· Should be able to understand the issue in live project and identify the RCA.

· Ability to analyse business processes/requirement and suggest the best possible solution.

Preferred Qualifications

· Bachelor of Engineering

Job Description: 

● At least 4 to 8 years of experience in software quality assurance manual testing 

● Proven record of test strategy and planning, STLC, deployment, defect tracking, and test  harness. 

● High degree of initiative with a passion for learning technology. 

● Must have strong hands-on experience on any programming language PHP, React Native JavaScript, HTML, CSS. 

● Must be competent enough on API testing using Rest Assured and Postman.

● Performance testing experience with relevant automation and monitoring tools (e.g.,  JMeter, load runner). 

● Responsible for coming up with and executing scale tests, performance, and longevity tests.

● Must have testing experience on cloud-based platforms and working knowledge on  integration testing using CI/CD pipelines. 

● Should have working experience with at least one of the MYSQL databases and NoSQL DB viz. 

● Cosmos Db, Cassandra, MongoDB.

● Should have strong fundamental understanding of network topology and the TCP/IP stack  and working knowledge of load balancing methods and deployment architecture

● Experience with GIT Hub, Maven, HP ALM, Jira, Jenkins, code coverage tools and CI/CD
● Exposure of sizing (estimating) the project and defining timelines 

● Good to have knowledge of Platforms like Windows / UNIX / Mainframe.

● Work under the direction of the Game QA Lead to provide test support for two dozen experienced game designers, artists, and engineers. 

● Perform daily smoke tests of game builds, using the build computer and the install scripts.

● Run through and write test plans for existing and new features. Become familiar with the  project design by closely reading project documentation and reaching out regularly to our  team of game developers. 

● Verify that identified bugs are fixed in the database. 

● Identify and bug new issues that occur in the HMD and tablet interface.

● Build on your own fundamental QA skills by learning the specifics of game  development QA for mobile devices, VR headsets, and experimental technology.

● Engage in continuous improvement of the QA process. 

● Maintains quality service by establishing and enforcing organization standards.
● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of the-art practices; participating in professional societies. 

● Contributes to team effort by accomplishing related results as needed

Roles & Responsibilities:

1- Deliver extraordinary customer experience by technically advising customers on Toprankers products, services and capabilities to best meet the needs of the Customer.

2- Grow and nurture customer relationships on every interaction that results in measurable Customer value and drives Sales, nurturing mid to long term opportunities through regular touchpoints until they are ready for sales engagement.

3- Lead qualification and follow up of inbound leads received through various sources (including the company website, sample system, social media channels, events and other sources).

4-  Developing sales opportunities and assists in developing the pipeline for future sales activity through daily interactions.

5-  Outbound calling to establish new, high-quality opportunities with prospective customers and contacts.

6- Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering,  and others as necessary.

7 - Liaise effectively with various internal business partners like Engineering and marketing to resolve Customer inquiries and requests.

8-  React positively to changing business conditions by proving to be flexible and adaptable.

Skill & Abilities : 

-   Customer service experience (Sales and/or Outbound calling experience a plus) with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

-   Demonstrated consultative experience, ability to influence, resourcefulness.

-   Energized by a desire to help and connect with people.

-   Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively.

-   Bachelor Degree required (e.g. Engineering/ Business/ Marketing)

-   Team player, critical thinker, self-motivated and proactive positive attitude

-   Fluent in written and spoken English & Hindi (Spoken)