11+ Metadata modeling Jobs in India

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

Job Summary:

We are looking for a creative and driven Marketing Associate to join our dynamic team. The ideal candidate will support the development and execution of marketing campaigns, assist with content creation, conduct market research, and help maintain our brand’s presence across various platforms.

Key Responsibilities:

Assist in the development and implementation of marketing strategies and campaigns.

Coordinate with internal teams and external vendors to ensure timely execution of marketing initiatives.

Manage and update the company’s website and social media platforms.

Create engaging content for email marketing, blogs, social media, and promotional materials.

Conduct market research and competitor analysis to support marketing strategies.

Analyze campaign performance and prepare reports using tools like Google Analytics, Excel, or CRM systems.

Support event planning and execution (virtual and in-person).

Maintain marketing calendars and ensure project deadlines are met.

Qualifications:

Bachelor’s degree in Marketing, Business, Communications, or related field.

0–2 years of relevant marketing experience or internship.

Familiarity with digital marketing tools (Google Ads, Meta Ads, email marketing platforms, etc.).

Strong communication and organizational skills.

Creative thinker with attention to detail.

Ability to multitask and work in a fast-paced environment.

Basic knowledge of design tools (Canva, Adobe Creative Suite) is a plus.

What We Offer:

Competitive salary and performance-based incentives.

Exposure to diverse marketing projects and learning opportunities.

Friendly and collaborative work environment.

Career growth and professional development support

Industry:

Advertising /Marketing Agency (Mandatory)

Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement

Health insurance

Paid sick time

Paid time off

Provident Fund

Schedule:

Day shift

Work Location: In person

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Health insurance

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Design and Develop OOTB and custom application on ServiceNow platform

with primary focus on HRSD development

 Responsible for design and architect of HRSD application like HR case

management, Enterprise On-boarding , HR integrations, Employee centre ,

HR taxonomy(etc.

 Work closely with the user experience and platform team to create and

enhance HRSD Employee portal and mobile application.

 The developer will be involved in developing and maintaining Processes on

ServiceNow platform and will need excellent knowledge of Service Portal

setup, JavaScript, HTML, CSS. jQuery, AJAX, angular.js etc.

 Testing of new and existing functionality

 Documentation of new and existing process

 Training of end users

Experience and Skills

Required

 About 4-7 years of experience in developing application using ServiceNow

platform Development & administration )

 Expertise with ServiceNow Human Resource Service Delivery application

in the area of HR case management , HR lifecycle events(On-boarding ,

offboarding etc etc), Employee Centre.

 Extensive experience creating custom Widget using html, CSS, bootstrap ,

AngularJS etc

 Experience with Now mobile app.

 Experience in extensive cross-browser testing and support.

 Hands on ServiceNow integration experience using Web Service, SOAP

/REST.

 Practical experience of servicenow integration with ERP systems like Oracle

Cloud

 An appreciation of supporting production systems and end users.

 Passion to work in Enterprise Applications area.

 Exceptional problem-solving skills, strong analytical & debugging skills.

 Understanding of software development processes

Page 2 of 2

Nice to Have :

 ServiceNow certified HR Implementation Specialist

 Experience with other ServiceNow applications like ITSM , SAM, Now

Platform.

 Adherence to agile development methods like SCRUM

• Understand functional and non-functional testing requirements for APIs

• Document functional and non-functional testing scenarios and cases where needed, on one of the test management tools
• Identify or create data for testing 
• Automation framework design and implementation according to project structure
• Develop test automation scripts using tools like RestAssured and SoapUI
• Must be able to use all web methods like GET, PUT, POST, DELETE, etc.
• Validate feedback, response time, and error code
• Validate XML and JSON body using JSON Parser 
• Raise PR to check in code for test automation scripts
• Conduct peer reviews of test cases and automation scripts

Mandatory Skills


• Intermediate to advanced level skill in programming using Java and/or Python
• Intermediate to advanced level skill in using API test automation tools and developing test automation frameworks - RESTAssured, Postman, SoapUI, Karate, Robot
• Intermediate to advanced level skill in working with databases preferably SQL
• Configuration management - GIT • Build management - Maven
• Continuous Integration - Jenkins 
• Excellent verbal and written communication skills

Roles and Responsibilities

- Define SEO requirements and recommend site enhancements designed to increase our average ranking and drive traffic
- Conduct keyword research and analysis to enhance ranking across search engines for regional news publisher websites. 
- Optimize components including title tags, meta-descriptions, keyword volume, internal linking for English and Regional news websites.

- Strong understanding on Google Assistant and voice search.

- Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
- Maximize organic traffic growth by establishing a robust SEO target keyword list and working closely with SEO, Content and Social teams
- Advanced understanding of the fundamentals of the search engine industry, including but not limited to crawlers, relevance ranking criteria, keyword research, competitive analysis, content management systems and performance scorecards, search algorithms and current SEO trends
- Be an expert on the ins and outs of our website, ensuring sitemaps stay updated and the correct processes are in place Work with the content team on link building efforts, including strategy and processes
- Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance
- Strong working knowledge of and proficiency with o Web analytics tools such as Google Analytics, Google Webmaster Tools

Job Specific Knowledge & Skills

a)  Functional :
- Proficiency in MS Excel, PowerPoint, and Word. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tool
- Experience working with popular keyword tools (Google, WordTracker, Keyword Discovery, etc)
- Deep understanding of how search bots crawl websites Good understanding on how websites are build and work at both the back and front end. Understand canonicals and noindex rules
- Sound knowledge of HTML and CSS to identify code-based optimization opportunities

b) Behavioral:

- Proficiency in Search Engine Optimization reporting and analytical tools
- Excellent communication and presentation skills, good analytical or problem solving skills. You are good at time management & should have the ability to handle projects independently

Qualification:

- 3-5 years of experience in SEO, SEM, Display and search marketing, PPC, Social media optimization, etc.
- Bachelor's degree in Engineering or Marketing
- Proficiency in MS Excel, PowerPoint, and Word

- Media Industry preferred, but non-media professionals can also apply

About the Role

We are looking for a Director of Product Growth to join our team and enhance our mission by setting a strong foundation for product-led growth. You will work closely with the executive team to identify strategic opportunities and prioritize tactics and collaborate closely with design and engineering to put your vision and tests in motion. We’ll look to you to own the results for our growth cycles as well as align the client experience from first-touch to churn. 

You are a leader, either in previous experience or in spirit, with a seat at the table to solve some of our most difficult problems. Your insights, analysis, and intuition will help us shape our digital products and frame how we expand our business offerings. You are a natural storyteller, love perfecting digital experiences, and quickly build empathy with your end-users.

A successful candidate for this role must require:

• Led others to impactful decisions: cross-functionally and/or as direct reports (Min 6 yrs of experience) 
• Are willing to join a startup at the growth stage to take it to the next step 
• Have experience building and growing product referral programs, engagement and activation programs, and trust-building initiatives 
• Have built up the product intuition to prioritize new growth-focused features and the marketing intuition to make them resonate with our clients 
• Have a track record of delivering business outcomes to share in your past experiences growing a consumer product or company 
• Have experience in mentoring/growing the product team 
• Want to find the path to helping millions of Indians to be healthy

If this sounds like the right career opportunity for you, we’d be happy to connect and discuss further!

About us:

Join the fastest growing health benefits platform in India. ekincare is a Series A funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion dollar corporate health benefits market. 

Trusted by   Fortune   500   companies, ekincare’s patent-pending preventive, predictive and personalized platform,  helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.

Recognized for our innovations by NASSCOM (10 most innovative start-ups), Aegis Graham Bell Awards (Most innovative enterprise app) and named as the best "Healthy Workplace Brand" in the IHW Summit.

We are proud of Creating a state of the art digitization AI, that unlocks a whole new world of healthcare data, that forms the core of our recommendation engine (https://www.ekincare.com/blog/using-ai-machine-learning-to-digitize-health-records-d5c34451-1176-4f8b-a8f9-204c046ec30e" target="_blank">click to know how)

For more details about us please visit http://www.ekincare.com/" target="_blank">www.ekincare.com

What we offer in return is the opportunity to join a talented team of bright people and to also enjoy:

• 5-day work week, leave policy covering various work time off benefits including maternity and paternity leave benefits.
• Premium Group medical Insurance for the employee and 3 dependents, personal accident insurance coverage, life insurance coverage.
• Access to ekincare app with all the free access to the features like Annual Health checkup, Covid screening and test, online doctor consultation, Gym access and many more.

ekincare is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity status.

Referral Request: If this is not for you, perhaps you have a friend who would be a perfect fit. Please share them this job link. Thanks!

• Portfolio is must for the profile.
• Good understanding of Javascript, CSS, HTML5, AJAX.
• Hands on with React JS.
• Understanding of responsive frameworks such as BootStrap or SemanticUI.
• Extensive knowledge of DOM scripting with native JavaScript and JS frameworks such as jQuery.
• Experience in delivering Cross-browser and cross platform compatible solutions.
• Basic knowledge of UI design.
• Excellent problem-solving and analytical abilities.
• Experience with agile development practices such as continuous integration and deployment.
• Fluency with version control platform Git.
• Minimum 1+ years of UI development experience.