11+ Operational excellence Jobs in Mumbai | Operational excellence Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

REVIEW CRITERIA:

MANDATORY:

• Strong performance marketer profile
• Must have 2.5+ years of experience in performance marketing in B2C Fintech product companies
• Must have strong hands-on expertise in running campaigns on Google Ads, Meta Ads, LinkedIn Ads, Youtube, Whatsapp etc
• Must have 1+ experience in customer acquisition in FinTech, B2C
• Must have experience with Appsflyer, Branch, Mixpanel or similar analytical tools
• B2C Fintech Product companies 

ROLE & RESPONSIBILITIES:

We are looking for a Performance Marketing Manager who’s obsessed with data, experiments non-stop, and loves using tech to solve real-world growth problems. This role is not just about running ads — it’s about building a data-driven customer acquisition machine for our digital personal loan app. You’ll work directly with our Risk, Data Science, and Collections teams to understand the kind of borrowers we want — and then figure out the most efficient way to acquire them, online or offline.

• Own all paid marketing efforts across Google, Meta (Facebook/Instagram), YouTube, and offline channels
• Understand which borrower segments perform best (from a credit and collections view), and design campaigns to reach them.
• Run continuous A/B tests — creatives, audiences, copy, landing pages, everything
• Use AI-powered platforms and automation tools to improve targeting, bidding, and creative delivery
• Work closely with the Data Science team to refine acquisition models and drive precision targeting
• Collaborate with the Risk and Collections teams to ensure you’re acquiring high-quality, repaying customers
• Optimize every part of the funnel — from install to disbursal to repayment
• Build dashboards with attribution tools like Appsflyer or Branch to track campaign and cohort performance
• Explore innovative and non-traditional channels — including WhatsApp, influencers, partnerships, and offline integrations
• Use creative automation tools to test and scale ad creatives rapidly
• Analyze performance across customer segments — not just for acquisition cost, but also for repayment behavior and profitability

IDEAL CANDIDATE:

• 2.5+ years of experience in digital marketing for personal loans in a fintech or NBFC
• Strong experience running campaigns on Google Ads, Meta (Facebook/Instagram), Whatsapp, YouTube
• Experience working with credit or risk teams to build smarter targeting strategies
• Familiarity with mobile app performance marketing and conversion funnels
• Ability to work hands-on with Appsflyer, Branch, Mixpanel, or similar analytics tools

BONUS IF YOU HAVE:

• Worked with AI/ML-based platforms for marketing (e.g. Smartly.io, Madgicx, Segment, custom tools)
• Experience with creative automation tools to scale visual testing (e.g. Pencil, Canva + automation stacks)
• Exposure to offline acquisition channels — like DSA networks, on-ground campaigns, referral programs, or embedded finance
• Comfort running queries or pulling your own reports using tools like SQL, Google Sheets, or basic data dashboards

PERKS, BENEFITS AND WORK CULTURE:

• Work directly with Founders: Mikhil Innani, former co-founder of PharmEasy and ex-Product Head at Hotstar, and Diksha Nangia, a former banker and CFA Charterholder.
• Best of both worlds: startup energy + listed company stability.
• Competitive pay and fast-track growth.

Urgently required Head - Products/Solutions Officer Mumbai for India’s largest micro retail solutions provider.

Mandatory:

BE/BTech with MBA from institutes of repute/ Tier 1 school/Tier 2 School

BE OR B.tech is compulsory

experience in web/ mobile apps

exp in payment gateway

iot and it infrastructure

Agile/Scrum Software Development methodologies.

Experience: 10-15 yrs

Location: Mumbai( WFO)

Responsibilities:

▪ Will be the Chief of Staff to the CEO - managing products & solutions, overseeing Buying & Merchandising (products and categories) & Marketing departments.
▪ Will be the products/solutions custodian of the organization with the CEO. Ability to contribute/align/build on the CEO’s solution(s) vision. Understands interplay between products, service, solution, business case and operationalization for Hardware and software both.
▪ Lives and breathes solutions: existing and potential, identifies both unserved and underserved needs. Constantly tracks markets and internal clients and consumers to make best in class solutions available ahead of time
▪ Regular stakeholder interactions: Head strategic initiatives for Micro Retail and business case, Buying & Merchandising for range and partners. Digital, Sales and Operations for dip sticks, business potential and operationalization
▪ Solution development and Solution management: Experience within project management, software & hardware development lifecycle, process and solutions design
▪ Builds Go-To-Market with Sales, Operations and Marketing
▪ Co owns P&L with Sales and Operations. Tracks products/solutions performance regularly to ensure plans/tweaks in time
▪ Work with cross functional teams for development of products, solutions and project management
▪ Govern and continuously improve the products/solutions based on implementation road map
▪ Problem solving, consumer centricity, spotting opportunities, solving problems, reducing friction
▪ Steer the technical direction for product and solution security mechanisms Requirements
Qualification

About the Role

We are looking for a skilled PAM Consultant with strong expertise in implementing, managing, and optimizing Privileged Access Management solutions. The role involves working with enterprise-level security technologies such as BeyondTrust, Identity & Access Management (IAM), and Single Sign-On (SSO). The ideal candidate should have hands-on experience in deploying and supporting PAM platforms, integrating them with enterprise infrastructure, and ensuring compliance with security policies.

Key Responsibilities

• Design, implement, and maintain Privileged Access Management (PAM) solutions, primarily using BeyondTrust (Bomgar).
• Configure and administer PAM tools to manage privileged credentials, remote access, and secure connectivity.
• Work on privileged remote access management, privileged remote support, and access governance.
• Migrate and decommission insecure remote access tools (e.g., TeamViewer, Bitvise) and enforce secure alternatives.
• Collaborate with network and infrastructure teams to remove unnecessary firewall rules and strengthen access controls.
• Support IAM & SSO initiatives including RSA, CA SiteMinder, and LDAP directory services.
• Provide troubleshooting and support for PAM and IAM environments, including RSA token authentication and 2FA integrations.
• Document technical configurations, policies, and standard operating procedures.
• Ensure compliance with enterprise security policies, audits, and regulatory requirements.

Required Skills & Qualifications

• 5+ years of experience in Identity & Access Management (IAM) and PAM domains.
• Strong hands-on experience with BeyondTrust Privileged Access Management (Bomgar).
• Knowledge of Single Sign-On (SSO), RSA Authentication, and directory services (LDAP, Oracle Directory, Sun One Directory).
• Experience with CA SiteMinder and web application access management.
• Strong troubleshooting and analytical skills for resolving PAM and IAM issues.

Ability to collaborate with cross-functional teams (security, infrastructure, applications

Key Skills Required: Areas of expertise / skills

 Knowledge of design & estimation of MCC, PLC, cabling, instruments  Should have worked in process & proposal department for E&I estimation

 Have good experience of understand tender specifications and able to estimated E&I part based on the inputs given

 Good communication skills with vendors & clients

 Experience of Handling Large Projects is must (>20Cr.)

Key Accountabilities: List the key areas of responsibility

 Preparation of techno commercial offer for E&I part WTP & recycle plants.

 Understanding specifications and able to optimize the cost of E&I

 Preparation of basic engineering package E&I for WTP like PID

 Should aware the vendor data base for Electrical & Automation

 Attend the technical meetings with client/consultant

• Providing creative direction for visual design 
• Creating processes to improve quality & streamline work for the UI design team in collaboration with UX designers, PMs, technology and QA.
• Growing, managing & mentoring a diverse team of UI designers, graphic designers & illustrators
• Conceiving a robust creative vision and executable strategy for the UI design function in close collaboration with the product, UX & Agile engineering teams
• Being an integral part of the creation, implementation, and company-wide application of a design system
• Coaching & inspiring the visual design team to understand, define & measure the impact of their creative vision
• Having a user-centric approach to your work and assist in the inculcation of a design thinking culture within the organization