11+ Oracle WMS Jobs in Hyderabad | Oracle WMS Job openings in Hyderabad

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Company: Snaptics

Job title: Graphic+video editor

Mode of work- Work from office

Job type: Full time

Location: Hyderabad

Work schedule: 6 days (week end off)

Shift timings: 10:00am-6:30pm

Experience: 2+ years

Eligibility: Any degree

skills: adobe photoshop, illustrator, after effects, creative designer

JOB DESCRIPTION:

This is an exciting role and would entail you to

• Collaborates with art directors, copywriters, and competency partners to uphold creative standards and brand image in the execution of all projects
• Regularly attends and participates in kickoffs and team meetings
• Meets with the group creative director, lead art director, along with the writer, to discuss concepts and creative strategy, ensuring that they deliver against the objectives
• Synthesizes key project information and applies the resulting knowledge in developing effective and imaginative layouts that support the project's objectives
• Supports creative concepts by providing visual reference as requested
• Executes creative in multiple mediums appropriate to the client's needs
• Designs impactful and engaging layouts, working within the brand's standards and meeting the specifications of the creative brief
• Organizes personal work time effectively and works with project manager, ensuring all team members have the necessary time to review copy decks and proofs
• Contributes to building a positive agency culture, building positive working relationships with internal team, other departments, and clients
• Utilizes excellent design and art direction abilities to consistently develop and execute strategically sound and portfolio-worthy work
• Shows grasp of subject matter and technical proficiency in assigned medium
• Ensures deliverables integrate with all other tactics within a campaign
• Keeps group creative director, Creative teammates, and project manager up to date on project status
• Develops presentation and negotiation skills
• Ensures high-quality deliverables by following established processes.

Key Skills:

Articulate 

▪ Adobe

▪ Adobe Photoshop

▪ Adobe Illustrator

▪ Adobe After Effects

▪ Adobe Premiere Pro

▪ Adobe Audition

▪ Creative designer

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

About Company:

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

At Prolifics, we are currently implementing multiple solutions on SAP Performance Test Engineers and we are looking to hire talented SAP Performance Testing for our development center in India. This position would be based out of location and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

Job Title:                   SAP Performance Test Engineers

Primary skills:               5+ Years into SAP ABAP/SD

Location:                   Hyderabad 

Educational Qualification:    B. Tech/BE/MTech/MCA/M.Sc.

Job Description:

1. Should have 6-8 years of experience in SAP Performance Testing 
2. Should be good at SAP ABAP
3. Need to have good communication and presentation skills
4. Good have experience in Performance test tools
5. Responsible to review the code and conduct performance testing 

If you are interested to know more, please send an updated copy of your resume

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter,LinkedIn, Facebook, YouTube and other social media to know more about us.

Responsibilities:-

• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Ensure highest standard of performance, quality, and responsiveness of the applications.

Requirements:-

• Overall 3-7 years of software engineering experience working with web applications and backend systems.
• At least 2 years of experience in production environment working with Ruby on Rails along with common libraries such as RSpec, Sidekiq, Redis.
• Strong understanding of concepts like MVC, ORM, and RESTful
• Strong understanding of Object Oriented Programming fundamentals.
• Strong understanding of server-side templating languages like SLIM and CSS pre-processors like SASS.
• Basic understanding of front-end technologies such as JavaScript, HTML5, and CSS3.
• Strong experience working with Linux like Operating Systems and shell environments like Bash, ZSH.
• Strong knowledge of integrating multiple databases into one system.
• Basic understanding of systems architecture and fundamental design principles behind a scalable web application.
• Ability to understand business requirements, derive database schemas and translate them into technical specifications and code.
• Strong hands on experience of Relation Databases like PostgreSQL, MySQL with ability of benchmarking and performance optimisation.
• Strong knowledge of any NoSQL database like MongoDB.
• Strong experience practicing TDD and writing test cases to achieve highest code coverage.
• Experience working with search engines like Elasticsearch, Solr is a plus.
• Experience integrating third party software and payment gateways is a plus.
• Experience deploying applications to cloud and setting up CI/CD is a plus.
• Experience building container images using tools like Docker is a plus.
• Experience with any popular JavaScript frameworks like React JS, Angular JS is a plus.
• Ability to learn new languages and technologies.