11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon
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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Web Developer (Shopify Specialist – D2C & Luxury E-commerce)
Location: Delhi (On-site)
Job Type: Full-time
About the Role
We are looking for a detail-oriented Shopify-focused Web Developer with hands-on experience in building and scaling D2C e-commerce websites, preferably in luxury, fashion, or lifestyle brands. The role involves creating seamless, high-converting storefronts with strong emphasis on user experience, performance, and brand storytelling.
Key Responsibilities
- Develop, customize, and maintain Shopify stores for D2C brands
- Work extensively on Shopify themes (Liquid), custom sections, and storefront customization
- Optimize product pages, collection pages, and checkout experience for conversions
- Integrate and manage Shopify apps and third-party tools (payments, CRM, Klaviyo/email marketing, analytics, etc.)
- Implement UX/UI improvements aligned with luxury brand aesthetics and storytelling
- Ensure site speed, mobile responsiveness, and cross-browser compatibility
- Handle store setup, migrations, and performance optimization
- Collaborate with marketing, design, and content teams to execute campaigns, landing pages, and drops
- Implement basic SEO best practices (meta tags, schema, site structure)
- Troubleshoot and resolve issues related to themes, apps, and store performance
- Maintain site security, backups, and scalability
Requirements
- 1–4 years of hands-on Shopify development experience, preferably with D2C brands
- Proven experience working on e-commerce websites (fashion, luxury, lifestyle preferred)
- Strong understanding of Shopify ecosystem, themes, and app integrations
- Proficiency in Liquid, HTML, CSS, and basic JavaScript
- Experience with conversion-focused design and performance optimization
- Familiarity with Shopify store setup, product/catalog management, and checkout flows
- Understanding of customer journeys in D2C e-commerce
- Ability to work full-time from office in Delhi
- Must have a personal laptop
Preferred Skills
- Experience working with luxury or premium D2C brands
- Exposure to Shopify Plus (bonus)
- Familiarity with analytics tools (Google Analytics, Shopify Analytics)
- Basic understanding of CRO (conversion rate optimization)
- Prior agency experience managing multiple brands
- Strong problem-solving and communication skills
Compensation
₹15,000 – ₹30,000 per month (based on experience)
POSITION OVERVIEW
Vetra is looking for an experienced and responsible Production Manager to oversee day-to-day factory operations and ensure smooth execution of production activities. The candidate will be responsible for managing production planning, quality standards, material coordination, team management, and operational efficiency within the manufacturing unit.
The ideal candidate should have strong leadership skills, production management experience, and the ability to maintain timelines and quality standards in a fast-paced manufacturing environment.
ROLE AND RESPONSIBILITIES
- Manage daily production activities and ensure smooth factory operations.
- Ensure orders are completed on time as per production schedules.
- Maintain product quality standards and reduce rework or defects.
- Coordinate with procurement and warehouse teams for material availability.
- Monitor machinery and ensure regular maintenance for smooth functioning.
- Improve production efficiency and reduce material wastage.
- Maintain accurate production and inventory reports.
- Coordinate with internal departments for smooth workflow and issue resolution.
- Ensure workplace discipline, safety, and compliance standards are followed.
- Suggest and implement process improvements to enhance productivity.
SKILLS & REQUIREMENTS
- 3–5 years of experience in production (indoor )or factory operations.
- Strong understanding of manufacturing and production processes.
- Good knowledge of inventory management and quality control.
- Ability to manage teams, timelines, and factory operations effectively.
- Strong problem-solving and coordination skills.
- Good communication and reporting abilities.
- Proficiency in MS Excel and operational reporting preferred.
- Ability to work in a fast-paced manufacturing environment.
PREFERRED QUALIFICATIONS
- Bachelor’s degree or diploma in Production, Manufacturing, Operations, Mechanical, or related field.
- Prior experience in furniture manufacturing, outdoor furniture, interiors, or related industry preferred.
WHY JOIN VETRA
- Opportunity to work with a fast-growing luxury outdoor furniture brand.
- Exposure to premium residential and hospitality projects.
- Collaborative and growth-oriented work environment.
- Opportunity to contribute directly to operational excellence and factory growth.

Cross browser online cloud platform rapidly growing unicorn
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test
platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all
types of tests without being limited by infrastructure dependency. So people could focus on things
that matter the most, i.e. their tests
We are looking for the brightest minds to join our team!
You will be
part of
a fast growing organisation, and a
high-performing team that delivers
beyond
100%. You
get the
opportunity to
learn from a team of
seasoned entrepreneurs and sales
experts.
This will be a hands-on position
in a fast paced start-up environment. So
we are looking for a
motivated self-starter who isn't afraid to roll-up their sleeves and contribute
in various capacities.
Someone who will see a problem as an opportunity for leadership.
Role/ Scope of Work
Generate sales revenue through prospecting, nurturing and closing
business in the
Enterprise/ Mid-Enterprise, SMB Segment
Build and manage your sales pipeline for strong coverage ratios; achieve
quarterly revenue
targets
Manage the entire account lifecycle from account strategy, customer engagement, solution
development and contract negotiation; meet or exceed quarterly/ annual revenue quota
Develop, maintain and grow
executive relationships in your target account to expand
revenue potential
Work
with all levels of Sales/
Marketing/ Product leadership to continuously improve key
sales
management processes
like territory planning, lead/pipeline/opportunity management
and KPI reporting
Maintain excellent due diligence in CRM for your Lead, Accounts and Opportunities (on a
daily, weekly, monthly basis)
Requirements
Minimum 3 years of new business acquisition sales in a B2B software organisation. Top 10%
of the team, with a strong track record of success.
Experience in full sales lifecycle
management from qualification, solutionising, negotiation/
procurement to closing
Strong willingness and ability to uncover opportunities by
pitching highly differentiated value
propositions to crack new accounts or expand deals at existing accounts.
Excellent
verbal and written communication
skills with
strong phone/video conference
presence
Persistent
and optimistic problem solver
with
a vibrant,
assertive and energetic attitude,
strong work ethic and driven to succeed
Extreme customer centricity and empathy
and
service urgency; strong desire to work in a
fast-paced, self-directed start-up environment● B.Sc in Technology/ IT/ Computer Science is preferred but not mandatory, but expected to be
passionate about Internet Technologies, SaaS, knowledge about SDLC, Cross Browser
Testing industry
Location Delhi NCR
Search Context
Over 400m informal sector workers in India, including farmers, self-employed women,
small retailers, domestic help, gig workers, employees of micro-enterprises and daily-wage
earners are not eligible for pension or other social protection benefits. Without an urgent
and effective response to pension exclusion, they face the grim prospect of extreme
poverty for over 20 years once they are too old to work.
pinBox is the only global pensionTech committed exclusively to mass-scale digital micropension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model
and a simple and intuitive UI/UX to make access to regulated pension, savings and
insurance products easy and simple for non-salaried informal sector workers. We're
working actively with governments, regulators, multilateral aid agencies and leading
financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating
in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and
Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and
insurers use our pensionTech to build a mass market for their products beyond their
traditional agent-led customer base. Banks, MNOs, MFIs, fintechs, agritechs, gigplatforms and staffing companies can easily embed our plug-and-play pensionTech onto
their own mobile and/or web applications to instantly offer an integrated social protection
solution to their clients, members and employees without any new investments in IT or
capacity enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
Profile of the Business Head for Embedded Solutions
pinBox is looking for a person with indubitable ethics, who is entrepreneurially inclined,
passionate about digital finance and is eager to build from scratch. The business head for
the embedded partnerships model should be a self-motivated, driven and hands-on
individual who will develop and own short and long-term strategies and goals for this
model.
This is a senior business partnerships development role that requires proactive interactions
with the senior management of a range digital stakeholders including staffing platform
companies, gig-platforms, fintechs, agritechs, payment solution providers and other digital
“aggregators”.
The business head for the embedded partnerships model will be expected to optimize
voluntary micro-pension coverage expansion in India by embedding the pinBox platform
onto the web / mobile apps of a large number of digital aggregators.
The primary measure of success of this role will be the extent to which coverage and
persistency is optimized through effective and sustainable collaborations with a large
number of credible and committed tech partners, and working closely with the pinBox
delivery, communications, product, IT and client protection teams to upscale coverage
and persistency through each such embedded partnership.
The Business Head for Embedded Solutions will be expected to
1. Provide leadership for growing the social impact and business outcomes by our
partners and by pinBox on a pan-India basis,
2. Develop and deliver India business forecasts and goals, an embedded partnerships
pipeline and a segmented go-to-market strategy based on various categories of tech
platforms, occupational groups and target demographic segments,
3. Formulate and implement a replicable, scalable and sustainable engagement,
implementation and governance strategy for partnerships with multiple entities,
4. End-to-end management of the embedded partner onboarding process including
commercial negotiations, product choice, implementation process, and time-bound
coverage and persistency targets,
5. Work closely with the pinBox product, delivery, analytics, communications, customer
protection and IT teams to continually improve efficacy and retail traction based on
partner and client needs and implementation experience,
6. Establish a system for periodic review meetings with partners to regularly monitor
outcomes including enrollments, subscriber knowledge, savings persistency and
adequacy; Work with the pinBox IT and MIS teams to provide partners with real-time
data insights and dashboards to help monitor efforts and optimize outcomes,
7. In consultation with partners, and relevant pinBox teams, develop innovative ideas and
behavioral interventions that optimize voluntary digital enrollments and regular savings
by partner clients/ members,
8. Periodically commission helpline-led interviews and surveys among subscribers to
assess efforts and outcomes and to satisfy partner management that implementation
efforts are in line with stated goals of mass-scale pension and social security inclusion,
9. Proactively investigate implementation challenges and issues and develop and
implement ideas and solutions that can positively impact outcomes at scale,
10. Periodically monitor the efforts of the pinBox delivery team responsible for partner
activation and for providing ongoing IT and communications support to partners, and
11. Contribute to the development of thought leadership on digital micro-pension
inclusion through research papers, media articles and blogs to strengthen the pinBox
brand positioning in digital micro-pension and social security inclusion.
The ideal candidate processes
1. An undergraduate degree in engineering and a post-graduation in business, finance or
marketing,
2. At least 7 years’ experience at a fintech or platform staffing or retail services company
(experience with digital financial inclusion, familiarity with the fintech and technology
apps ecosystem, and retail finance regulatory frameworks in India will be an added
advantage),
3. Excellent oral and written communications skills,
4. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
5. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
foster and grow strong relationships
monitoring
applications. The responsibilities of React Native Developers include writing code,
designing
solutions for applications, and improving functionality.
2+ years of professional experience working with React Native.
Work as part of a small team to build React Native iOS / Android applications for Full
Stack clients.
Architect, build, and maintain excellent React Native applications with clean code.
Release applications to the Apple and Google Play stores.
Interface with clients via Slack, Zoom, and email.
Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
Architect, build, and maintain excellent React Native applications with clean code.
Implement pixel-perfect UI that match designs.
Implement clean, modern, smooth animations and transitions that provide an
excellent user
experience.
Integrate third-party APIs.
Ability to build native modules when required
Technical Requirement
- Candidate should have some expertise on Magento 2.X
- Software programming for Magento 2.X to build extensions, widgets, custom integrations
- Strong understanding of the Magento 2.X System Architecture, Design, Theming, Functionality, Enhancements, Configuration.
- Create and customize Magento 2.X themes including templates, layouts, CSS, Javascript, and other components of the front end of a Magento 2.X site
- Uses the Admin Panel to implement design-related system configuration and modify the appearance of specific pages (for instance, CMS, categories, and products)
- Use Business Processes in Magento 2.X such as Structure of catalog, indexes, promotions, price generation logic, Architecture of checkout, payment/shipment methods, sales/order processing
- Good knowledge of MVC/PHP/Ajax. Jquery, Json
Job brief
We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.
You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
Responsibilities
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Requirements and skills
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven hands-on Software Development experience (Microservices & Springboot)
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience in developing web applications using at least one popular web framework (Spring MVC)
- Experience with test-driven development
Dear Candidate,
I came across your candidature and want to discuss on a suitable role with us.Please find below JD and do reply with updated resume. Software Development Engineer – SDE 2. Bengaluru/Hyderabad/Gurgaon/Chennai/Pune As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward. Top Skills You write high quality, maintainable, and robust code, often in Java or C++ or C# You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations. You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed. Roles & Responsibilities You solve problems at their root, stepping back to understand the broader context. You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact. You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications. You recognize and use design patterns to solve business problems. You understand how operating systems work, perform and scale. You continually align your work with Amazon’s business objectives and seek to deliver business value. You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer. You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon. You communicate clearly with your team and with other groups and listen effectively. Skills & Experience Bachelors or Masters in Computer Science or relevant technical field. Experience in software development and full product life-cycle. Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby. Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability. Proficiency in SQL and data modeling.

Manya - The Princeton Review is a Ed tech Organisation
Responsibilities
- Developing user-focused website applications.
- Seeing a project from conception to finished product.
- Working alongside designers and mobile developer.
- Meeting both technical and end-user needs.
Must Haves
- Proficiency in fundamental front-end languages such as HTML, CSS (Including SASS), and JavaScript (Also comfortable with the JS library: jQuery, React or Angular)
- Proficiency in server-side language PHP.
- Comfortable with Database systems (MySQL, SQL), NOSQL (i.e. Mongo dB)
- Strong understanding of how a server works
- VCS (Version control system): Git
- Ensuring the developing application(website) has met the security standards: Front end Back end
- Testing: Experience with unit testing and tools
- WordPress development
- Working with API (REST)
- Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices (Mobile).
- Experience in Cloud Computing (i.e. AWS, Google Cloud Platform) is a plus.
- Attention to detail
- Creative vision
- Good organizational skills
- Good problem-solving skills
- Patience, a big one
- Identifying problems uncovered by customer feedback and testing, and correcting
- Able to develop ideas and processes and clearly express them
Good to Have
- Comfortable with MVC frameworks (Zend, Laravel)




