3 Problem management Jobs in Pune | Problem management Job openings in Pune
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Gurugram, Noida, Pune, Bengaluru (Bangalore), Hyderabad, Bhopal, Jaipur, Chennai · 10 - 18 years · ₹15L - ₹20L / yr · Raised funding · Posted 3 Nov 2026
Job Title : Infra Delivery Lead
Experience : 10+ Years
Joining : Immediate Joiners Only
Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida
Role Overview :
We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).
Mandatory Skills :
IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.
Key Responsibilities :
- Own end-to-end delivery of L1.5 and L2 infrastructure operations.
- Manage SLA/KPI performance, service governance, reporting and client escalations.
- Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
- Manage Hosting, Network, Database, Cloud and Data Operations teams.
- Oversee change management, patching, backups, disaster recovery and availability.
- Handle resource planning, team management, shift rosters and 24x7 support.
- Manage client relationships, invoicing, contractual obligations and service reviews.
- Drive automation, process improvements and service quality.
Required Skills & Experience :
- 10+ years of experience in IT Infrastructure Operations.
- Strong experience in Infrastructure Service Delivery / Managed Services.
- Experience managing 24x7 multi-tower infrastructure operations and large teams.
- Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
- Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
- Experience in client management, escalations, governance and contract management.
- Excellent communication and stakeholder management skills.
Good to Have :
ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.
A leading global technology consulting organization
Pune · 5 - 10 years · ₹10L - ₹20L / yr · Posted 4 Jun 2026
Position: BMC Remedy ITSM Developer
Location: Pune
Experience: 5–10 Years
Notice Period: 0-15 Days
We are looking for an experienced BMC Remedy ITSM Developer to join our team and contribute to the development, enhancement, and support of enterprise ITSM solutions.
The ideal candidate should have strong hands-on experience in BMC Remedy development, workflow customization, integrations, and troubleshooting within large-scale enterprise environments.
Key Responsibilities:
• Design, develop, and support BMC Remedy applications and workflows.
• Work on product enhancements, customizations, and bug fixes from design to deployment.
• Analyze business requirements and translate them into technical solutions.
• Develop and maintain Remedy forms, filters, escalations, active links, and workflows.
• Troubleshoot and resolve application issues across multiple environments.
• Develop and support integrations using REST and SOAP web services.
• Collaborate with architects, product teams, and cross-functional stakeholders.
• Participate in testing, deployment, and production support activities.
• Ensure solution quality, performance, and scalability.
Required Skills:
• 5–10 years of experience in BMC Remedy Development.
• Strong expertise in Remedy AR System and Workflow Development.
• Good understanding of BMC Remedy ITSM Suite.
• Experience with Incident, Change, Problem, and Service Request Management modules.
• Hands-on experience with integrations using REST and SOAP APIs.
• Knowledge of JavaScript and web service development.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder interaction skills.
Preferred Skills:
• Experience with BMC Helix Platform.
• Exposure to Smart IT and Digital Workplace (DWP).
• Experience supporting enterprise-scale ITSM environments.
If you are passionate about BMC technologies and enjoy solving complex business and technical challenges, we would love to hear from you.
Pune · 7 - 12 years · ₹7L - ₹24L / yr · Posted 15 Sep 2021
• Maintain, update, and enhance ITSM environment including Incident, Request,
Problem, Change and Knowledge Management, Service Catalog, Service Portals,
SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products
outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and
configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow
Platform technology and tools.
• Understanding of and experience working with IT Service Management processes
(Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
• Understanding of IT and business requirements with ability to develop, test, deploy
improvements, and update Manage and administer lists, filters, forms, platform
interfaces (to other data sources) and the data within tables, import sets and the
CMDB.
• Preferably certified in ServiceNow
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