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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
AM-BDR (Account Management Business Development Representative)
Revenue · GTM Team
Noida, 5 days WFO | 🕐 Full-Time 🧭| 2 to 6 Years
THE MISSION
We aren’t automating scripts. We’re deprecating the era of manual-heavy testing entirely. TestMu AI is building the world’s first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.
You will drive growth within existing accounts by creating expansion pipeline, protecting against churn, and running precise outbound.
THE PILLARS OF IMPACT
🚀 Account Expansion and Pipeline Creation (50%)
- Drive expansion revenue from a fixed book of business
- Identify upsell and cross-sell opportunities within accounts
- Generate pipeline through high-volume outbound activity
- Build relationships across multiple stakeholders
⚙️ Strategic Prospecting and Account Intelligence (30%)
- Prioritize where to engage and where to avoid outreach
- Focus on quality over volume in prospecting
- Map accounts, stakeholders, and buying signals
- Align outreach with account health and potential
🧠 Inbound Management and Pipeline Hygiene (20%)
- Qualify inbound leads at the start of the day
- Convert inbound into structured opportunities
- Maintain clean and accurate CRM data
- Work closely with AEs and Account Managers
THE BAR (Who we're looking for)
- SaaS Sales Depth: 2+ years in SaaS BDR, ADR, or AE role with stable tenure
- Outbound Intensity: Ability to sustain 100+ calls per day with strong email output
- Strategic Judgment: Knows where not to prospect and why
- Account Maturity: Comfortable working within a fixed set of accounts
WHAT YOUR DAY LOOKS LIKE
- Start with inbound review for the first 30 minutes ,continue prior research and refine account plans
- Execute outbound through calls and emails
- Run a second focused research and calling block
- Maintain activity benchmarks
- 100 to 120 calls per day with 50 to 60 unique emails per day
- Collaborate with AEs and Account Managers
WHO THIS ROLE IS FOR
You bring more maturity than a typical business development representative
You think beyond activity and focus on account value
You are comfortable with limited accounts and know how to grow them
You avoid low-quality opportunities
GROWTH PATH
AM-BDR to Enterprise AM-BDR
Then into Account Manager or AM-BDR Manager
NodeJS (Node.js)Need candidates from Growing startups or Product based companies only
1. 6+ years experience in backend engineering
2. Minimum 2+ years hands-on experience with:
TypeScript
Express.js / Nest.js
3. Strong experience with MongoDB (or MySQL / PostgreSQL / DynamoDB)
4. Strong understanding of system design & scalable architecture
5. Hands-on experience in:
Event-driven architecture / Domain-driven design
MVC / Microservices
6. Strong in automated testing (especially integration tests)
7. Experience with CI/CD pipelines (GitHub Actions or similar)
8. Experience managing production systems
9. Solid understanding of performance, reliability, observability
10. Cloud experience (AWS preferred; GCP/Azure acceptable)
11. Strong coding standards — Clean Code, code reviews, refactoring
Sales Executive / Student Counsellor (Junior Level)
Company
Physioneeds Academy
(Registered under Ashira Innovations Private Limited – India | Physioneeds Academy – London, UK)
Employment Type
Full-Time | On-site
Location
Delhi (Candidates must be Delhi-based)
Number of Openings
Entry-level hiring (Multiple openings)
About the Organization
Physioneeds Academy is a dual-registered Education & EdTech organization operating in India and the United Kingdom. Since 2015, the academy has delivered international-standard certification, fellowship, and diploma programs for physiotherapists and healthcare professionals worldwide through technology-enabled learning models.
Role Overview
This is an entry-level inside sales and counselling role responsible for converting inbound inquiries into enrollments through WhatsApp chats, calls, and follow-ups.
Key Responsibilities:-
Handle inbound WhatsApp chats and calls from prospective students
Explain course structure, certification value, and outcomes
Follow up on leads to convert inquiries into enrollments
Maintain accurate CRM and lead tracking records
Achieve daily and weekly conversion targets
Follow company-approved communication and pricing policies
Eligibility & Requirements:-
Delhi-based candidates only
Freshers or early-career professionals
Good communication skills in English (spoken & written)
Willingness to work in a target-driven environment
CTC Range (Annual)
₹2.94 LPA – ₹4.17 LPA
Work Environment
Full-time, on-site role
Structured working hours
We are hiring a Site Reliability Engineer (SRE) to join our high-performance engineering team. In this role, you'll be responsible for driving reliability, performance, scalability, and security across cloud-native systems while bridging the gap between development and operations.
Key Responsibilities
- Design and implement scalable, resilient infrastructure on AWS
- Take ownership of the SRE function – availability, latency, performance, monitoring, incident response, and capacity planning
- Partner with product and engineering teams to improve system reliability, observability, and release velocity
- Set up, maintain, and enhance CI/CD pipelines using Jenkins, GitHub Actions, or AWS CodePipeline
- Conduct load and stress testing, identify performance bottlenecks, and implement optimization strategies
Required Skills & Qualifications
- Proven hands-on experience in cloud infrastructure design (AWS strongly preferred)
- Strong background in DevOps and SRE principles
- Proficiency with performance testing tools like JMeter, Gatling, k6, or Locust
- Deep understanding of cloud security and best practices for reliability engineering
- AWS Solution Architect Certification – Associate or Professional (preferred)
- Solid problem-solving skills and a proactive approach to systems improvement
Why Join Us?
- Work with cutting-edge technologies in a cloud-native, fast-paced environment
- Collaborate with cross-functional teams driving meaningful impact
- Hybrid work culture with flexibility and autonomy
- Open, inclusive work environment focused on innovation and excellence
We are looking for a dynamic and driven Assistant Manager to lead Ad Sales for our Automotive Magazine. The ideal candidate will have a proven track record in print media ad sales, with a preference for those who have prior experience in the automotive segment.
Key Responsibilities:
- Drive advertising revenue for the print magazine through direct and agency sales.
- Identify and build a strong pipeline of leads through existing contacts and cold outreach.
- Develop and pitch creative sales initiatives tailored to client needs and market trends.
- Leverage your network within the automotive industry, brands, and ad agencies to secure high-value deals.
- Execute sales strategies effectively and efficiently to meet organizational goals.
- Track, achieve, and exceed weekly and monthly sales and activity targets.
Requirements:
- Minimum 3 years of experience in ad sales for print media, preferably within magazine publishing.
- Prior experience in the automotive sector is highly preferred.
- A strong and active network of corporate clients and advertising agencies.
- In-depth understanding of the print advertising landscape and automotive market trends.
- Excellent communication, presentation, and negotiation skills.
- Strong networking and relationship-building abilities.
- Self-motivated, resilient, and adaptable in a fast-paced environment.
Java
Kotlin
Android DevelopmentResponsibilities:
- Translate designs and wireframes into high-quality code.
- Ensure the best possible performance, quality, and responsiveness of the application.
- Identify and correct bottlenecks and fix bugs.
Requirements:
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
- Familiarity with RESTful APIs to connect Android applications to back-end services.
- Strong knowledge of Android UI design principles, patterns, and best practices
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Understanding of Google's Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration & Application Bundle Kotlin, Java
- Key requirements: Android SDK, Android UI, Core Java, Gradle, Kotlin.
Job description
Requirements & Skills :
- 3 - 4 years of experience in Automation Testing of Web and Mobile Applications.
- Previous experience as a QA engineer in test planning, test design, test strategy, and test execution of large scale, distributed cloud-based software systems to ensure appropriate and adequate coverage and control.
- Managerial experience preferred.
- Strong experience in Selenium Automation Testing. Develop automation scripts using Java or
Python.
- Experience using Agile development methodologies.
JOB DESCRIPTION – Technical Support
Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year
Job Location: Delhi (Posist Head Office)
About Posist Technologies:
Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
Responsibilities:
- Taking Client queries over Call / Email / Chat
- Resolve the tickets via Call / Email / Chat/ Remote tools
- Register Client queries in Ticketing Tool.
- Follow-up with clients and with internal teams.
- Resolve the issue within the SLA and Company guidelines.
- Escalate the ticket to the respective team and follow-up.
- Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries.
- Working in Rotational Shifts.
- Creating troubleshooting documents.
Skills Required:
- Good Communicable skills.
- Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
- Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
- Good Decision making skills
- Multitasking
- Willing to work Cross teams
- Should be a Team player
- Should have Knowledge of Remote Tools
- Good Skills to adapt any Software tool.
- Documentation Skills is an add on.
You are a great fit for this role if you relate deeply with the following expectations:
1. You have 1+ year of prior experience working with an edtech startup.
2. You should be someone who has a curious, analytical and data driven mindset. Someone who is a learning machine and thinks from first principles.
3. You are someone who deeply enjoys working on digital marketing, both from strategic as well as tactical perspective, with a result-obsessed approach.
4. You should have 3+ years of full-stack digital marketing experience across all verticals including Paid Social Media, PPC, SEO, Email Marketing, CRO, Web Analytics. (please note that this means you should have an expertise in each of these channels)
5. You have great copywriting and written communication skills, which you execute with a customer-obsessed mindset.
6. You have a clear history of delivering amazing digital marketing results for your organizations/clients in terms of brand awareness, traffic, leads, customer acquisition & retention in a cost-effective & time-efficient manner.
7. You have developed your own unique and unconventional growth hacks from your experience.
8. You have good experience working on tools like Ahrefs/Semrush, Wordpress, Mailchimp, Google Analytics, OptinMonster, Hotjar, CRO tools, OneSignal etc.
9. You have a deep understanding of digital user journeys and optimized customer funnels.
10. You should be from a Tier 1 Engineering/MBA college in India. (preferred, but not mandatory)
AngularJS (1.x)
HTML/CSSJava
Python
Javascript
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