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Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Job Summary:

We are looking for a skilled and motivated .NET Full Stack Developer with strong expertise in .NET Core, React, and Microservices architecture. The ideal candidate will be responsible for designing, developing, and maintaining scalable, high-performance applications while collaborating with cross-functional teams.

Key Responsibilities:

• Design, develop, and maintain web applications using .NET Core / ASP.NET Core and React.js
• Build and implement microservices-based architecture for scalable systems
• Develop and consume RESTful APIs
• Collaborate with UI/UX designers to implement responsive and user-friendly interfaces
• Ensure code quality through unit testing, code reviews, and best practices
• Work with databases such as SQL Server / NoSQL databases
• Optimize applications for maximum speed and scalability
• Participate in Agile ceremonies like sprint planning, stand-ups, and retrospectives
• Troubleshoot and debug production issues

Required Skills:

• Strong experience in C#, .NET Core, ASP.NET Core
• Hands-on experience with React.js, JavaScript, HTML, CSS
• Solid understanding of Microservices architecture
• Experience in building and consuming REST APIs
• Knowledge of Entity Framework / ORM tools
• Experience with SQL Server / PostgreSQL / MongoDB
• Familiarity with Git / version control systems
• Understanding of design patterns and clean architecture

Primary Skills:

.Net/.Net Core, C#, OOPS and SQL Server as a key technology, which covers frontend and backend work. Knowledge of DevOps (building and deployment) and the Cloud is nice to have.

Roles & Responsibilities

Participate in requirements analysis.

Collaborate with internal teams to produce software design and architecture.

Write clean, scalable code using .NET programming languages.

Test and deploy applications and systems.

Revise, update, refactor and debug code.

Improve existing software.

Eligibility

3+ years of experience in building web applications. Passion for building and delivering great software with a strong sense of ownership

Advanced proficiency in C#, very clear OOPS concepts, In-depth knowledge of the .NET framework, ASP.NET, MVC, Web API, REST APIs, OAuth 2.0/ Authentication/ Authorization

Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records

Good to have any scripting(powershell) knowledge, JS based UI Frameworks

Outstanding analytical, problem-solving, and communication skills

Experienced in complex logic designing and implementation

Should have worked in Agile development environment and best practices

Good to have experience in secure development practices

Essential Duties and Responsibilities: 

• Build pixel-perfect, UIs across both mobile platforms. 
• Design,develop, secure high performing mobile applications using React Native for both Android & IOS .
• Translate designs & wireframes into a high-quality code & Mobile UI .
• Leverage native APIs for deep integrations with both platforms. 
• Diagnose, fix bugs & performance bottlenecks for performance that feels native. 
•  Maintain code and execute UTC to ensure the product is of the highest quality. 
• Participate in the development and preparation of documentation. 

Skills 

• Must have exp in react native (must) and native Apps too.
• Team Player
• Familiarity with UTC , code versioning and CI/CD tools like Git, SVM, Jenkins.
• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.

Bonus:

• Experience in Objective-C, Swift, and Cocoa Touch.
• Good Knowledge of HTML5, CSS.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of Apple’s design principles and application interface guidelines.
• Mandate Experience on Google Play console and Native build tools like XCode and Android Studio. 
• Strong understanding of SDLC and Agile development methodology.
• Basic understanding of Accessibility.

About us:  

We are a fiercely restless creative studio with a broad vision across design & product experiences. Big brands and startups approach us because they find a cool team of committed individuals with great taste, obsessed with technology, originality, music, art & quality. We believe in independence, curiosity, experimentation and reinvention as the beacons to navigate the world. Learn more about us: ​https://grappus.com/">https://grappus.com/ 

About the role:

We are seeking a Frontend developer who has a knack for coming up with creative solutions to unique problems. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code. 

What we’d like to see:

• Developing new user-facing features using React Native
• Building reusable components and libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Developing and implementing strong algorithms/techniques for solving problems in a high-volume, high-availability environment
• Good knowledge of User Interface patterns and techniques to solve common UI problems
• Solid understanding of building scalable, maintainable and efficient user interfaces

Must Have:

• Strong proficiency in JavaScript , the JavaScript object model and ES6
• Thorough understanding of React.js and its core principles
• Experience with state management libraries like Redux, Mobx etc.
• Familiarity with Android / iOS platforms and ability to link native libraries with React Native
• Familiarity with newer specifications of EcmaScript 6
• Experience with data structure libraries (e.g., Immutable.js, immer)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial
• Familiarity with frameworks like Bootstrap, Backbone, Angular,  React JS, and libraries like jQuery, LESS and Ajax

Nice to Have:

• Personal projects or contributions to the open source community
• Strong organizational skills to juggle multiple tasks within the constraints of timelines
• Team player (those great personality types that people love to work with)
• Great communication skills 

Benefits of being part of our amazing team:

• Flexible working hours
• We don’t track your leaves & work-from-home
• Freedom to implement latest technologies & new ideas
• Lots of in-house training sessions &  an in-house product lab
• A pretty unique & unconventional culture and a damn cool office space
• Lots of ways to have fun - TT,  Indoor basketball, PS4, board games and variety of books to read

• Monitoring the market & competitor activities & providing relevant reports.
• Maintain a database of potential business partner's contact numbers and emails.
• Brainstorm new and creative growth strategies.
• Come up with new marketing Ideas.
• Market product to target customers.