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As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Position Summary

This is a key role supporting the day‑to‑day operation of one of our esteemed customers' core financial systems across the organization. In this role, you will support application configuration and best practices for systems including Hyperion, PeopleSoft, Concur, Oracle Transportation Management (TMS), Planview, Lucernex, and Coupa. The scope of this role will continue to expand as additional finance systems are shared across multiple business processes and application modules.

Reporting to the Finance Systems Manager and working closely with multiple business stakeholders as well as functional and technical application support teams across the enterprise, you will be responsible for ensuring the ongoing integrity, stability, and effectiveness of application functionality across the Customer's systems landscape.

This position provides an excellent opportunity to support change within a cross‑functional, multi–business unit environment, with exposure to all areas of Finance operations. The role offers a fast‑paced and challenging work environment, with regular interaction and visibility across multiple levels of management.

What you will do:

• Query, script and reporting writing within Finance applications such as Hyperion, PeopleSoft, Concur, Oracle Transportation Management (TMS), Planview, Lucernex, and Coupa
• Application configuration to support core business functionality of procure to pay (P2P)
• Ensure Finance standards are consistently achieved and proactively monitored within our core finance applications
• Engage with broader Finance Systems and Data Governance team members to perform root-cause analysis related to Finance application integrity and/or data fixes resulting from upstream system integrations
• Engage with broader Finance Business Analysts members to support in application enhancements and improvement initiatives.

What we are looking for:

• Demonstrated experience supporting financial and/or operational business processes, such as:
• Record-to-Report (close, consolidation, reporting)
• Procure-to-Pay (requisition → PO → invoice)
• Lease/real estate management and/or portfolio delivery processes
• Proven track record in incident/problem/change management with practical experience leading triage, RCA, and release coordination.
• Ability to elicit requirements and convert them into configuration recommendations and well-defined work items.
• Hands-on leadership of UAT, including test planning, execution, defect management, and go-live readiness.
• Strong understanding of integrations from a functional support standpoint (how data flows, common failure modes, reconciliation).

What you will bring:

• 5+ years in functional application support or functional analyst roles supporting enterprise applications (ERP/EPM/SaaS).
• Bachelor’s degree in business, Finance, Information Systems, Supply Chain, or equivalent experience.
• Strong functional support mindset: restore service quickly, prevent repeat issues, and improve stability over time
• Functional support experience with one or more of:
• Coupa (P2P, catalog/invoicing, supplier enablement, matching rules)
• Lucernex (leases, escalations, CAM, critical dates, lease reporting)

Good to have any of the following skills:

• PeopleSoft Financials (ChartFields, AP, GL, workflow, batch processes)
• Concur (expense policy, audit rules, corporate card feeds, ERP posting)
• OTM/TMS (tendering, execution, rating, freight settlement/audit)
• Planview (demand intake, portfolio/resource mgmt., governance workflows)
• Hyperion (planning, consolidation, metadata/hierarchies, Smart View support)
• Ability to read and validate file layouts/mapping documents, troubleshoot integration logs, and run basic queries (SQL) for investigation.
• Experience with structured intake forums, prioritization frameworks, product ownership, or ITIL-based service management.
• Experience partnering with data governance teams or supporting data quality controls and stewardship processes.

Work time: Eastern time zone (US Shift)

Required Experience: 10–15 years (with at least 3–5 years in leadership roles)

● 10–15 years of overall experience in backend engineering, with strong exposure to

Python and/or Golang.

● 3–5 years of experience managing engineering teams.

● Proven experience delivering large-scale, distributed systems in production

environments.

● Strong understanding of microservices, cloud-native architecture, and DevOps

practices.

● Hands-on background in backend engineering (able to guide teams technically, even

if not coding daily).

● Familiarity with CI/CD pipelines, observability, and performance optimization.

● Experience in financial services or high-transaction domains is a plus.

● Experience leading teams that have utilized AI-driven development practices (e.g.,

agentic coding, LLM integration) to improve productivity and innovation is a

significant advantage.

Skills

● Excellent leadership and people management abilities.

● Strong communication and stakeholder management skills.

● Ability to balance technical depth with business priorities.

● Problem-solving mindset with a focus on delivery and impact.

● Passion for building engineering culture and improving developer experience.

About Us: We are on a mission to help a million+ consumer brands with automated sales and user acquisition via AI omnichannel stack BusinessOnBot is an omnichannel commerce stack for 500+ Shopify & WooCommerce brands, enabling high-ROI marketing/support across WhatsApp, Instagram, Email, SMS and commerce platforms like Swiggy, Zomato & PhonePe — powered by proprietary shopper intent data from 1/3rd of India’s shoppers (100M unique shoppers).

In 2026, Businessonbot has grown and is an EBITDA +ve company. We are a Y Combinator backed company (YC W21) and have closed our pre-series A round with Ant Financials on the Board. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

Role 

We're looking for an Head of Technology : who can own the technical health and growth of our backend platform. You'll be part architect, part tech lead, part engineering manager. You won't just review code — you'll set the standard for how code is written, how systems are designed, and how the team thinks about quality, cost, and customer impact. This is not a senior IC role where you write code all day. And it's not a pure management role where you're in meetings all day. It's the balance between the two — the person who makes the team better while staying close enough to the code to make good decisions

What You'll Own

1. System Reliability & Upkeep

• Own the health of a production multi-tenant Node.js/TypeScript backend serving real-time messaging traffic
• Lead incident response, root cause analysis, and post-mortem culture
• Identify and drive reduction of technical debt — proactively, not reactively
• Ensure monitoring, alerting, and observability are in good shape (we use New Relic, Sentry, Pino structured logging)
• Work across multiple backend services and ensure they integrate reliably

2. Scalable, Quality Engineering

• Design and review system architecture decisions — schema changes, service boundaries, async workflows (we use Temporal.io), queue design
• Drive engineering standards: code review culture, PR quality, test coverage, error handling patterns
• Establish and enforce engineering practices that let the team ship fast without accumulating hidden risk
• Evaluate build vs. buy decisions with a clear eye on long-term maintainability

3. Cost Consciousness

• Maintain a clear understanding of infrastructure costs (AWS, third-party APIs, LLM usage, DB compute)
• Actively flag cost anomalies and propose architectural or operational changes to address them
• Balance engineering investment against business return — know when "good enough" is the right call

4. Team Standards & Culture

• Set a high bar for code quality — not pedantry, but clarity, maintainability, and correctness
• Build a review culture where feedback is constructive, specific, and educational
• Help engineers grow by pair debugging, design reviews, and code walkthroughs
• Define and document coding conventions, architecture patterns, and engineering principles that persist beyond any individual

5. Customer Empathy

• Understand that the systems you build serve real D2C businesses who depend on them to communicate with their customers
• Treat reliability issues with the urgency of a customer escalation, not a backlog item
• Stay connected to what support and product teams are seeing from customers — let that shape engineering priorities

6. Communication & Stakeholder Management

• Translate technical complexity into clear, honest language for non-technical co-founders and stakeholders
• Communicate risk, timelines, and tradeoffs clearly — no sugar-coating, no unnecessary alarm
• Manage up: surface the right problems at the right time without waiting to be asked
• Manage expectations — both internally with the team and externally with leadership

7. Balancing Tradeoffs

• Navigate the tension between shipping fast and building right — and be able to articulate why you chose one over the other
• Know when to take on short-term debt and when to push back
• Make architectural decisions that serve the next 18 months, not just the next sprint

What We're Looking For Must Have

• 7–8 years of backend software engineering experience, with at least 2 years in a lead or staff-level role
• Strong command of TypeScript/Node.js in production (our primary stack)
• Deep understanding of multi-tenant SaaS architecture patterns
• Hands-on experience with relational databases (MySQL/PostgreSQL), ORM usage (TypeORM or similar), and writing efficient queries at scale
• Experience designing and operating async/event-driven systems (message queues, workflow engines, or similar)
• Comfort with cloud infrastructure (AWS preferred) and cost/performance monitoring
• Strong pull request review discipline — you know what makes a good review and what makes a bad one

Strong Plus

• Experience with real-time systems (WebSockets, Socket.IO, pub/sub patterns)
• Exposure to LLM integration, RAG pipelines, or AI feature development in production
• Experience with Temporal.io or similar workflow orchestration
• Familiarity with WhatsApp Business API, omnichannel messaging, or e-commerce integrations
• Prior experience at a startup in the 10–100 person range where you had to set standards, not just follow them

What We Don't Need

• Someone who needs a perfectly defined problem before they can start
• A pure IC who avoids people and process
• A pure manager who's lost touch with the code
• Someone who optimises for their own comfort over team outcomes

How You Think

• You ask "why does this fail in production?" before asking "why didn't someone write a test?"
• You think about the developer who reads your code six months from now
• You're bothered by silent failures, swallowed errors, and fire-and-forget async calls
• You believe good documentation and clear naming are not optional extras
• You have opinions on architecture but hold them loosely when presented with better evidence
• You understand that a cost spike is an engineering problem, not just a finance problem
• You treat a customer-facing bug with more urgency than a refactor that only benefits the team

What You'll Walk Into We'll be transparent with you:

• A production codebase with real technical debt alongside genuinely good architecture
• A fast-moving team that ships frequently
• A company that takes reliability seriously but is still building the culture around it
• Multiple backend services that need to be held together with clear ownership and standards
• A product that's expanding into AI agents, voice workflows, and deeper e-commerce automation — meaning the technical surface area is growing fast
• This is a role for someone who thrives in that kind of environment — not someone who needs it to be clean before they can contribute.

What We Offer

• Meaningful ownership — you'll shape how engineering works here, not just execute someone else's vision
• Direct access to founders and product decisions
• Competitive compensation (cash + equity discussion based on profile)
• A product that real businesses depend on every day — your work matters immediately

• Strong wordpress fullstack developer profile:
• Mandatory (Experience 1) - 9+ years of experience as wordpress developer (full stack)
• Mandatory (Experience 2) - Must have 5+ years of experience in Front-end Development using HTML, CSS, Javascript, React JS
• Mandatory (Skills 1) - Must have experience working with Creative/Design team for website development
• Mandatory (Skills 2) - Basic Knowledge of Adobe photoshop/Illustrator

Preferred

• Preferred (Experience 1) - Familiarity with APIs, AI tool integrations
• Preferred (Experience 2) - Experience with We

We are looking for a talented and competitive Marketing Manager, who has experience working with Healthcare or SaaS product companies, to join our team. This role will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.
You will be responsible for understanding the RCM and PI market landscape, identifying
your target audience, and collaborating to create the strategic positioning, targeting
plan, and channel mix to meet your category’s pipeline target.

The ideal candidate should be a self-starter who thrives in a fast-paced environment.

Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least 4 years' experience as a marketing manager.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

About First Principles

We are a Tech Holding Company and our portfolio companies generate millions in revenue. What is unique about FirstPrinciples is that most of our companies remain controlled and majority owned by First Principles and its team members rather than by external investors. We are proud that our product engineering team builds world class products from India. https://firstprinciples.io/">https://firstprinciples.io/

About this Role

As we scale and build our organisation, we would like to add an individual to our core Technical Leadership who can scale our key products and projects and help us build and foster relationships with Enterprise clients.

We are looking for an experienced Technology Leader to join our fast growing organisation to help us with driving Technical Strategy, Approach and oversee the Implementation for internal and external products. You should be someone who loves Engineering, have amazing debugging skills and slay problems with technology. 

In this role, you will undertake Technical / Solution Architecture and should also be able to help team with Engineering and coding wherever required. That includes, working along with the team, writing code, doing R&D or POCs, ensuring we follow modern industry standards and building beautiful high performing Software and Applications and thus delivering a better solution and product. You will also help FP build strong relationships with clients and technical leadership on the client side.

You would be required to have a minimum of 10+ years of experience with a mix of Engineering, DevOps, Infrastructure, Cyber - Network Security, Enterprise Application Maintenance, Database Management along with Project, Client and People Management skills which are necessary to lead the team and be their voice. You should be a leader and not just a manager who loves delegating things to the off-shore team, but rather someone who would not hesitate to take over Git-Pull and start writing code and show ‘here is how it’s done’ and amaze everyone with your expertise! :-) 

Because this is a Senior role, you would also be involved working with the Product/Project Manager and will be responsible for the delivery and output.

Tech Stack [High-Level]: We are JavaScript focused i.e. we work in ReactJS, NodeJS, AngularJS, TypeForm, TypeScript, Redis. On the server side, we work with AWS/GCP/DO. Database: MySQL, PostgreS and MongoDb. API: REST and GraphQL API. We also have a strong DevOps stack - including Kubernetes(K8), Dockers and CI/CD automation. 

Interview Process: 

• 60 min Discovery Call
• 15 mins introduction and what you bring to the table (We love people who say, “We build the damn table”) 
• 15 min understanding your experience and background
• 15 min on why you want to join our team and your expectations, future plans
• 15 min Q&A
  
  
• 60-90 min Technical Interview  (May be more than 1)
• Technical Call
  
  
• 45-60 min Final Call
• 15 min discussion on results 
• 15 min CTC expectations / negotiations 
• 15 min closure
• 15 min buffer

• Cross-platform mobile app developers who have developed mobile apps with a familiarity of Ionic/Flutter
• Develop and Manage Mobile Application in Hybrid - Android / iOS Platform
• Mobile app architecture planning
• Mobile app design and optimization, able to provide a solution to improve mobile app quality, understand emerging technologies, standards and best practices to bring mobile app product to the next level
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency
• Estimate timelines and deliver as per schedule
• Solid knowledge of mobile app development practices, along with mobile testing tools and techniques
• Expertise in optimizing the app for performance
• Experience using agile principles and methodologies
• Deep understanding of the mobile landscape and behavior patterns is mandatory

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developer will responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Qualifications

• Bachelor's degree
• 1-5 years of experience in programming
• Strong communication, conceptual thinking, typography skills and design skills
• Portfolio of work