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· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 0 to 1.5 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
🚀 Hiring: Azure DevOps Engineer – Immediate Joiners Only! 🚀
📍 Location: Pune (Hybrid)
💼 Experience: 5+ Years
🕒 Mode of Work: Hybrid
Are you a proactive and skilled Azure DevOps Engineer looking for your next challenge? We are hiring immediate joiners to join our dynamic team! If you are passionate about CI/CD, cloud automation, and SRE best practices, we want to hear from you.
🔹 Key Skills Required:
✅ Cloud Expertise: Proficiency in any cloud (Azure preferred)
✅ CI/CD Pipelines: Hands-on experience in designing and managing pipelines
✅ Containers & IaC: Strong knowledge of Docker, Terraform, Kubernetes
✅ Incident Management: Quick issue resolution and RCA
✅ SRE & Observability: Experience with SLI/SLO/SLA, monitoring, tracing, logging
✅ Programming: Proficiency in Python, Golang
✅ Performance Optimization: Identifying and resolving system bottlenecks
Lead DevSecOps Engineer
Location: Pune, India (In-office) | Experience: 3–5 years | Type: Full-time
Apply here → https://lnk.ink/CLqe2
About FlytBase:
FlytBase is a Physical AI platform powering autonomous drones and robots across industrial sites. Our software enables 24/7 operations in critical infrastructure like solar farms, ports, oil refineries, and more.
We're building intelligent autonomy — not just automation — and security is core to that vision.
What You’ll Own
You’ll be leading and building the backbone of our AI-native drone orchestration platform — used by global industrial giants for autonomous operations.
Expect to:
- Design and manage multi-region, multi-cloud infrastructure (AWS, Kubernetes, Terraform, Docker)
- Own infrastructure provisioning through GitOps, Ansible, Helm, and IaC
- Set up observability stacks (Prometheus, Grafana) and write custom alerting rules
- Build for Zero Trust security — logs, secrets, audits, access policies
- Lead incident response, postmortems, and playbooks to reduce MTTR
- Automate and secure CI/CD pipelines with SAST, DAST, image hardening
- Script your way out of toil using Python, Bash, or LLM-based agents
- Work alongside dev, platform, and product teams to ship secure, scalable systems
What We’re Looking For:
You’ve probably done a lot of this already:
- 3–5+ years in DevOps / DevSecOps for high-availability SaaS or product infra
- Hands-on with Kubernetes, Terraform, Docker, and cloud-native tooling
- Strong in Linux internals, OS hardening, and network security
- Built and owned CI/CD pipelines, IaC, and automated releases
- Written scripts (Python/Bash) that saved your team hours
- Familiar with SOC 2, ISO 27001, threat detection, and compliance work
Bonus if you’ve:
- Played with LLMs or AI agents to streamline ops and Built bots that monitor, patch, or auto-deploy.
What It Means to Be a Flyter
- AI-native instincts: You don’t just use AI — you think in it. Your terminal window has a co-pilot.
- Ownership without oversight: You own outcomes, not tasks. No one micromanages you here.
- Joy in complexity: Security + infra + scale = your happy place.
- Radical candor: You give and receive sharp feedback early — and grow faster because of it.
- Loops over lines: we prioritize continuous feedback, iteration, and learning over one-way execution or rigid, linear planning.
- H3: Happy. Healthy. High-Performing. We believe long-term performance stems from an environment where you feel emotionally fulfilled, physically well, and deeply motivated.
- Systems > Heroics: We value well-designed, repeatable systems over last-minute firefighting or one-off effort.
Perks:
▪ Unlimited leave & flexible hours
▪ Top-tier health coverage
▪ Budget for AI tools, courses
▪ International deployments
▪ ESOPs and high-agency team culture
Apply Here- https://lnk.ink/CLqe2
Position: SDE-1 DevSecOps
Location: Pune, India
Experience Required: 0+ Years
We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.
About FlytBase
FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.
The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.
The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.
Role and Responsibilities:
- Participate in the creation and maintenance of CI/CD solutions and pipelines.
- Leverage Linux and shell scripting for automating security and system updates, and design secure architectures using AWS services (VPC, EC2, S3, IAM, EKS/Kubernetes) to enhance application deployment and management.
- Build and maintain secure Docker containers, manage orchestration using Kubernetes, and automate configuration management with tools like Ansible and Chef, ensuring compliance with security standards.
- Implement and manage infrastructure using Terraform, aligning with security and compliance requirements, and set up Dynatrace for advanced monitoring, alerting, and visualization of security metrics. Develop Terraform scripts to automate and optimize infrastructure provisioning and management tasks.
- Utilize Git for secure source code management and integrate continuous security practices into CI/CD pipelines, applying vulnerability scanning and automated security testing tools.
- Contribute to security assessments, including vulnerability and penetration testing, NIST, CIS AWS, NIS2 etc.
- Implement and oversee compliance processes for SOC II, ISO27001, and GDPR.
- Stay updated on cybersecurity trends and best practices, including knowledge of SAST and DAST tools, OWASP Top10.
- Automate routine tasks and create tools to improve team efficiency and system robustness.
- Contribute to disaster recovery plans and ensure robust backup systems are in place.
- Develop and enforce security policies and respond effectively to security incidents.
- Manage incident response protocols, including on-call rotations and strategic planning.
- Conduct post-incident reviews to prevent recurrence and refine the system reliability framework.
- Implementing Service Level Indicators (SLIs) and maintaining Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure high standards of service delivery and reliability.
Best suited for candidates who: (Skills/Experience)
- Up to 4 years of experience in a related field, with a strong emphasis on learning and execution.
- Background in IT or computer science.
- Familiarity with CI/CD tools, cloud platforms (AWS, Azure, or GCP), and programming languages like Python, JavaScript, or Ruby.
- Solid understanding of network layers and TCP/IP protocols.
- In-depth understanding of operating systems, networking, and cloud services.
- Strong problem-solving skills with a 'hacker' mindset.
- Knowledge of security principles, threat modeling, risk assessment, and vulnerability management is a plus.
- Relevant certifications (e.g., CISSP, GWAPT, OSCP) are a plus.
Compensation:
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.
Perks:
- Fast-paced Startup culture
- Hacker mode environment
- Enthusiastic and approachable team
- Professional autonomy
- Company-wide sense of purpose
- Flexible work hours
- Informal dress code
Experience: 3+ years of experience in Cloud Architecture
About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
Cloud Architect / Lead
- Role Overview
- Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.
- Key Knowledge
- 3-5+ years of experience in AWS/GCP or Azure technologies
- Is likely certified on one or more of the major cloud platforms
- Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
- Ability to guide and lead internal agile teams on cloud technology
- Background from the financial services industry or similar critical operational experience
Ask any CIO about corporate data and they’ll happily share all the work they’ve done to make their databases secure and compliant. Ask them about other sensitive information, like contracts, financial documents, and source code, and you’ll probably get a much less confident response. Few organizations have any insight into business-critical information stored in unstructured data.
There was a time when that didn’t matter. Those days are gone. Data is now accessible, copious, and dispersed, and it includes an alarming amount of business-critical information. It’s a target for both cybercriminals and regulators but securing it is incredibly difficult. It’s the data challenge of our generation.
Existing approaches aren’t doing the job. Keyword searches produce a bewildering array of possibly relevant documents that may or may not be business critical. Asking users to categorize documents requires extensive training and constant vigilance to make sure users are doing their part. What’s needed is an autonomous solution that can find and assess risk so you can secure your unstructured data wherever it lives.
That’s our mission. Concentric’s semantic intelligence solution reveals the meaning in your structured and unstructured data so you can fight off data loss and meet compliance and privacy mandates.
Check out our core cultural values and behavioural tenets here: https://concentric.ai/the-concentric-tenets-daily-behavior-to-aspire-to/" target="_blank">https://concentric.ai/the-concentric-tenets-daily-behavior-to-aspire-to/
Title: Cloud DevOps Engineer
Role: Individual Contributor (4-8 yrs)
Requirements:
- Energetic self-starter, a fast learner, with a desire to work in a startup environment
- Experience working with Public Clouds like AWS
- Operating and Monitoring cloud infrastructure on AWS.
- Primary focus on building, implementing and managing operational support
- Design, Develop and Troubleshoot Automation scripts (Configuration/Infrastructure as code or others) for Managing Infrastructure.
- Expert at one of the scripting languages – Python, shell, etc
- Experience with Nginx/HAProxy, ELK Stack, Ansible, Terraform, Prometheus-Grafana stack, etc
- Handling load monitoring, capacity planning, and services monitoring.
- Proven experience With CICD Pipelines and Handling Database Upgrade Related Issues.
- Good Understanding and experience in working with Containerized environments like Kubernetes and Datastores like Cassandra, Elasticsearch, MongoDB, etc

at Altimetrik
DevOps Architect
Experience: 10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.
Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired
Technical Skillset: Skills Proficiency level
- Build tools (Ant or Maven) - Expert
- CI/CD tool (Jenkins or Github CI/CD) - Expert
- Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
- Infrastructure As Code (Terraform, Helm charts etc.) - Expert
- Containerization (Docker, Docker Registry) - Expert
- Scripting (linux) - Expert
- Cluster deployment (Kubernetes) & maintenance - Expert
- Programming (Java) - Intermediate
- Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
- Artifactory (JFrog) - Expert
- Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
- Ansible, MySQL, PostgreSQL - Intermediate
• Source Control (like Git, Bitbucket, Svn, VSTS etc)
• Continuous Integration (like Jenkins, Bamboo, VSTS )
• Infrastructure Automation (like Puppet, Chef, Ansible)
• Deployment Automation & Orchestration (like Jenkins, VSTS, Octopus Deploy)
• Container Concepts (Docker)
• Orchestration (Kubernetes, Mesos, Swarm)
• Cloud (like AWS, Azure, GoogleCloud, Openstack)
Roles and Responsibilities
• DevOps architect should automate the process with proper tools.
• Developing appropriate DevOps channels throughout the organization.
• Evaluating, implementing and streamlining DevOps practices.
• Establishing a continuous build environment to accelerate software deployment and development processes.
• Engineering general and effective processes.
• Helping operation and developers teams to solve their problems.
• Supervising, Examining and Handling technical operations.
• Providing a DevOps Process and Operations.
• Capacity to handle teams with leadership attitude.
• Must possess excellent automation skills and the ability to drive initiatives to automate processes.
• Building strong cross-functional leadership skills and working together with the operations and engineering teams to make sure that systems are scalable and secure.
• Excellent knowledge of software development and software testing methodologies along with configuration management practices in Unix and Linux-based environment.
• Possess sound knowledge of cloud-based environments.
• Experience in handling automated deployment CI/CD tools.
• Must possess excellent knowledge of infrastructure automation tools (Ansible, Chef, and Puppet).
• Hand on experience in working with Amazon Web Services (AWS).
• Must have strong expertise in operating Linux/Unix environments and scripting languages like Python, Perl, and Shell.
• Ability to review deployment and delivery pipelines i.e., implement initiatives to minimize chances of failure, identify bottlenecks and troubleshoot issues.
• Previous experience in implementing continuous delivery and DevOps solutions.
• Experience in designing and building solutions to move data and process it.
• Must possess expertise in any of the coding languages depending on the nature of the job.
• Experience with containers and container orchestration tools (AKS, EKS, OpenShift, Kubernetes, etc)
• Experience with version control systems a must (GIT an advantage)
• Belief in "Infrastructure as a Code"(IaaC), including experience with open-source tools such as terraform
• Treats best practices for security as a requirement, not an afterthought
• Extensive experience with version control systems like GitLab and their use in release management, branching, merging, and integration strategies
• Experience working with Agile software development methodologies
• Proven ability to work on cross-functional Agile teams
• Mentor other engineers in best practices to improve their skills
• Creating suitable DevOps channels across the organization.
• Designing efficient practices.
• Delivering comprehensive best practices.
• Managing and reviewing technical operations.
• Ability to work independently and as part of a team.
• Exceptional communication skills, be knowledgeable about the latest industry trends, and highly innovative
- GCP Cloud experience mandatory
- CICD - Azure DevOps
- IaC tools – Terraform
- Experience with IAM / Access Management within cloud
- Networking / Firewalls
- Kubernetes / Helm / Istio
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Azure, Azure AD, ADFS, Azure AD Connect, Microsoft Identity management |
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Azure, Architecture, solution designing, Subscription Design |
- Hands on experience in following is a must: Unix, Python and Shell Scripting.
- Hands on experience in creating infrastructure on cloud platform AWS is a must.
- Must have experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory and Chef.
- Must be good at these DevOps tools:
Version Control Tools: Git, CVS
Build Tools: Maven and Gradle
CI Tools: Jenkins
- Hands-on experience with Analytics tools, ELK stack.
- Knowledge of Java will be an advantage.
- Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort.
- Ability to help debug and optimise code and automate routine tasks.
- Should be extremely good in communication
- Experience in dealing with difficult situations and making decisions with a sense of urgency.
- Experience in Agile and Jira will be an add on






