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Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)

Mandatory (Experience 1): Must have 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).

Mandatory (Experience 2): Must have 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.

Mandatory (Experience 3): Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.

Mandatory (Skills 1): Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.

Mandatory (Skills 2): Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.

Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.

Mandatory (Skills 4): Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Mandatory (Company): B2C product organizations (fintech, e-commerce, edtech, or consumer platforms) with large-scale user datasets and analytics maturity.

Mandatory (Note): Don’t want data analysts; looking for strategic behavioral insight leaders or research-driven analytics professionals focused on user behavior and product decision-making.

We’re Hiring: Social Media Executive – Pune

💼 Exp: 4–6 yrs (F&B/Hospitality/Lifestyle)

🗓️ 6 Days Working

✨ Role Overview

• 📅 Build monthly content calendars

• 🎥 Create reels, posts, stories & trend-driven content

• 🎨 Maintain brand tone, design & aesthetics

• 💬 Handle DMs, comments & community engagement

• 🤝 Manage influencers, collabs, contests & campaigns

• 🎪 Amplify events/pop-ups with real-time content

• 📊 Track KPIs, insights & prepare reports

• 💰 Manage budgets, vendors & production

• 🤝 Work with Marketing team for aligned brand strategy

🧩 Requirements

• 🔥 4–6 yrs in social media for F&B/Lifestyle brands

• 📱 Strong in IG, FB, LinkedIn (new platforms = bonus)

• 📈 Trend spotting + analytics expertise

• 🖌️ Skilled in Canva/PS/Reels editing

• ✍️ Creative in writing, visuals & storytelling

• 🧵 Ability to manage 2 brands smoothly

Technical Experience:

-Translate designs and wireframes into high-quality code

-Design, build and maintain high performance, reusable, and reliable Java code

-Ensure the best possible performance, quality, and responsiveness of the application

-Identify and correct bottlenecks and fix bugs

-Help maintain code quality, organization, and automatization

-Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

-Familiarity with RESTful APIs to connect Android applications to back-end services

-Strong knowledge of Android UI design principles, patterns, and best practices

-Experience with offline storage, threading, and performance tuning

-Ability to design applications around natural user interfaces, such as touch

-Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

-Knowledge of the open-source Android ecosystem and the libraries available for common tasks

-Ability to understand business requirements and translate them into technical requirements

-Familiarity with cloud message APIs and push notifications

-A knack for benchmarking and optimization

-Understanding of Googles Android design principles and interface guidelines

-Proficient understanding of code versioning tools, such as Git

Requirements

• 3+ years of experience in the Development of JAVA technology.
• Strong Java Basics
• Linux
• SpringBoot or Spring MVC
• Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Java 8
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 3 years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding AI/ML algorithms is a plus.

Key responsibilities:

• Plan and execute Web, SEO/SEM, Database Marketing, Email, Social media, and Advertising campaigns
• Design, Build, and maintain Social Media presence
• Measure and report performance of Digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identify trends, insights and optimize approach based on the insights.
• Plan and execute periodic Content Calendar for Branding and Inbound lead acquisition
• Create landing pages and optimize user experience for Lead Acquisition
• Should be able to plan and execute Webinars, Seminars and Events

Skills:

• MBA or PGDM in Marketing
• 6+ years of experience in Digital Marketing for IT/ITES Services Industry
• Must have exposure in marketing of Digital Technologies and Services like Cloud, Analytics, APIs, Software Development & Channels
• Good to have experience in using HubSpot as Marketing Tool
• Must have excellent verbal and written Communication skills with exposure to Global Clients

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift