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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Title : Node.js Developer / Backend Developer

Experience : 4+ Years

Job Location : Mumbai – Andheri

Work Mode : Work From Office (5 Days a Week)

Job Type : Full-time Opportunity

Role Overview :

We are seeking an experienced Node.js / Backend Developer to design, develop, and maintain scalable backend systems.

The ideal candidate will have strong hands-on experience with Node.js, Nest.js, relational and NoSQL databases, and AWS cloud services.

You will work closely with frontend developers, DevOps, and product teams to deliver secure, high-performance, and reliable backend solutions.

Mandatory Skills : Node.js, Nest.js, MongoDB, PostgreSQL, AWS, REST API development, strong backend fundamentals.

Key Responsibilities :

• Design, develop, and maintain scalable backend applications using Node.js & Nest.js

• Build and manage RESTful APIs and backend services

• Work with MongoDB and PostgreSQL for efficient data storage and retrieval

• Develop cloud-ready applications and deploy them on AWS

• Ensure application performance, security, and scalability

• Write clean, well-documented, and maintainable code

• Participate in code reviews and follow best engineering practices

• Troubleshoot, debug, and optimize existing applications

• Collaborate with cross-functional teams for end-to-end delivery

Required Skills & Qualifications :

• 4+ years of experience in Backend / Node.js development

• Strong hands-on experience with Node.js and Nest.js

• Experience working with MongoDB and PostgreSQL

• Good understanding of AWS services (EC2, S3, RDS, etc.)

• Experience building RESTful APIs

• Understanding of backend architecture, design patterns, and best practices

• Strong problem-solving and debugging skills

• Familiarity with version control systems (Git)

Good-to-Have Skills :

• Experience with microservices architecture

• Knowledge of Docker and CI/CD pipelines

• Exposure to message queues or event-driven systems

• Basic understanding of frontend-backend integration

Requirements

• 12+ years of overall SAP consulting/architecture experience, with at least 4–5 years on SAP BTP and its predecessor (HCP/SCP).
• Minimum 3 full-cycle SAP BTP implementation projects as Solution/Integration Architect or Technical Lead in large enterprise environments.
• Hands-on delivery experience with SAP AI Core or at least 2 production AI/ML implementations in the SAP ecosystem (not just POC/demo).
• Deep familiarity with SAP S/4HANA cloud integration patterns, side-by-side extensibility, and ABAP-to-BTP migration strategies.
• Experience leading architecture design sessions, reviewing technical deliverables, and owning solution blueprints for enterprise clients.
• Exposure to multi-cloud environments and ability to design hybrid landscapes integrating SAP BTP with hyperscalers.
• Prior client-facing consulting or practice-building experience in a Big 4, SAP partner, or independent software vendor context preferred.

Roles & Responsibilities

• Contribute to IP creation — accelerators, reusable assets, reference architectures, and practice-building initiatives.
• Design BTP solution architectures covering SAP Integration Suite, Extension Suite, Data and Analytics cloud, and SAP Build portfolio.
• Architect and deploy SAP AI Core pipelines — model serving, ML Ops workflows, and custom inference endpoints in production.
• Lead development of cloud integration flows using SAP Integration Suite (CPI), API Management, and Event Mesh for hybrid and multi-cloud landscapes.
• Drive SAP BTP subaccount strategy, environment provisioning, identity and access management (IAS/IPS), and security posture.
• Define and govern integration patterns — synchronous/asynchronous, event-driven, point-to-point, and hub-and-spoke models.
• Enable AI use cases using SAP AI Launchpad, Foundation Models, and third-party LLM integrations via BTP Generative AI Hub.
• Build and mentor a team of consultants and developers; run architecture workshops, enablement sessions, and CoE activities.
• Evaluate and recommend SAP BTP service mix against custom cloud-native alternatives to optimize TCO and roadmap alignment.
• Stay current with SAP roadmap, RISE with SAP, GROW with SAP, and relevant cloud platform evolution (AWS, Azure, GCP).

Certifications 

• Preferred / expected - C_BTP_2408 — SAP Certified Associate, BTP ; P_BTP_2408 — SAP Certified Professional, BTP ; C_AIG_2412 — SAP AI & GenAI ; C_ARCIG_2404 — SAP Integration Solution Architect ; C_HANADEV — SAP HANA Cloud Developer
• Good to have - AWS Solutions Architect, Azure / GCP Professional ; SAP Analytics Cloud

We're looking for a Senior Data Modeler to lead the design and evolution of our enterprise data warehouse, with a primary focus on transforming Guidewire (PolicyCenter, BillingCenter, ClaimCenter) and other insurance source system data into well-architected, analytics-ready models on Google BigQuery. This is a hands-on, high-autonomy role for someone who can own modeling decisions end-to-end — from source system analysis through to production-grade dimensional or Data Vault structures — with minimal oversight.

You'll work across multiple insurance lines of business (Property, Casualty, Financial Lines, Specialty) and partner closely with engineering, BI, and business stakeholders to ensure the data model is technically sound and supports reporting, actuarial, and analytics use cases.

Responsibilities:

• Design and own enterprise-scale data models across multiple insurance domains.
• Translate complex Guidewire schemas (PolicyCenter, BillingCenter, ClaimCenter) into governed warehouse structures.
• Apply appropriate modeling techniques including:
• Dimensional Modeling (Star/Snowflake)
• 3NF/Normalized Modeling
• Data Vault 2.0 (Hubs, Links, Satellites)
• Hybrid and Denormalized Models
• Model effective-dated and slowly changing insurance data, including policy versioning, endorsements, premium earning, and claims history.
• Design conformed dimensions and fact tables supporting Premium, Claims, and Billing reporting.
• Optimize BigQuery performance through partitioning, clustering, materialized views, query tuning, and cost-efficient schema design.
• Create and maintain ERDs, source-to-target mappings, data dictionaries, and lineage documentation.
• Collaborate with Data Engineers to ensure physical implementation aligns with logical models.
• Establish modeling standards and mentor team members through hands-on leadership.
• Independently drive solutions from ambiguous business requirements.
• Communicate modeling decisions and trade-offs to both technical and business stakeholders.

Required Skills & Experience:

• 7+ years of enterprise-scale Data Modeling experience.
• Strong Insurance domain expertise, preferably with Guidewire:
• PolicyCenter
• BillingCenter
• ClaimCenter
• Experience with alternative insurance platforms such as Duck Creek or Sapiens is also valuable.
• Deep expertise in:
• Dimensional Modeling (Kimball)
• 3NF Data Modeling
• Data Vault 2.0
• Denormalized Data Warehousing
• Strong BigQuery knowledge:
• Partitioning & Clustering
• Query Performance Optimization
• Cost-Aware Schema Design
• Expertise in modeling effective-dated and temporal data.
• Excellent communication and stakeholder management skills.
• Proven ability to lead through hands-on technical contributions.
• Ability to work independently with minimal supervision.

Nice to Have:

• Insurance premium calculations and reconciliation:
• Earned / Unearned / Written Premium
• GWP Reconciliation
• Premium Earning Schedules
• Knowledge of Guidewire data model patterns:
• Effective Dating
• FixedID / BranchID
• CDA / ODS Layers
• Experience with Data Vault automation tools.
• Exposure to Snowflake or Redshift.
• Experience mentoring Data Modelers and Data Engineers.

What Success Looks Like:

• Well-documented, scalable enterprise data models.
• Cost-efficient, high-performance modeling decisions.
• Improved modeling maturity across the team.
• Strong stakeholder confidence in the data architecture and design decisions.

About the Role

We are looking for a dynamic and strategic Brand Communication Manager to join our team. In this role, you will be the driving force behind our brand’s voice, presence, and market positioning. You will own end-to-end communication strategies — from crafting compelling content to enabling the sales team and managing high-impact events. The ideal candidate is a creative storyteller with a data-driven mindset, equally comfortable building brand narratives and supporting revenue generation activities.

Key Responsibilities

1. Content Creation Develop high-quality, on-brand content across all formats including blog posts, whitepapers, case studies, email newsletters, video scripts, infographics, and thought leadership articles. Ensure all content aligns with the brand tone, messaging framework, and business objectives while maintaining consistency across all channels and touchpoints.

2. Social Media Management Own and manage all social media platforms including LinkedIn, Twitter/X, Instagram, and YouTube. Plan and execute content calendars, monitor engagement metrics, respond to community interactions, and leverage platform-specific best practices to grow follower base, increase brand visibility, and drive organic traffic. 3. Presentation Design & Skills Design and develop compelling presentations for internal stakeholders, executive leadership, client pitches, and industry conferences. Proficiency in PowerPoint, Google Slides, and design tools such as Canva or Adobe is essential. Presentations must reflect brand guidelines and communicate complex ideas with clarity and visual impact.

4. Marketing Drive & Campaign Execution Lead and execute integrated marketing campaigns across digital and offline channels. Define campaign objectives, coordinate cross-functional teams, manage timelines and budgets, and measure outcomes against KPIs. Drive brand awareness, customer acquisition, and retention through strategic and results-oriented marketing initiatives.

5. Pre-Sales Support Collaborate closely with the sales team to develop targeted pre-sales materials including pitch decks, product brochures, capability statements, and RFP/RFI responses. Ensure messaging is tailored to prospects’ industries and pain points, and that all materials are current, accurate, and brand-compliant.

6. Sales Documentation Support Create and maintain a library of sales enablement assets including one-pagers, product sheets, competitive battlecards, case studies, and FAQs. Work with product and sales teams to ensure documentation is regularly updated and effectively supports the sales cycle from discovery through closure.

7. CRM Hygiene & Data Management Maintain CRM database accuracy by ensuring contact records, campaign data, and lead information are consistently updated and de-duplicated. Establish and enforce data hygiene protocols in collaboration with the sales and marketing operations teams to improve segmentation, reporting accuracy, and campaign effectiveness.

8. Lead Generation Support Support the sales and marketing teams in generating qualified leads through targeted campaigns, content syndication, gated assets, and strategic partnerships. Track lead quality and conversion metrics, refine messaging based on performance data, and work to continuously improve the top-offunnel pipeline.

9. Demand Generation Design and execute demand generation programs that build awareness, create interest, and accelerate the sales funnel. Leverage account-based marketing (ABM) strategies, multi-touch nurturing campaigns, paid advertising, and SEO-driven content to attract and convert high-value prospects into sales-ready opportunities.

10. Inbound & Outbound Marketing Strategize and execute both inbound marketing initiatives (SEO, content marketing, social engagement, landing pages) and outbound campaigns (email marketing, cold outreach, LinkedIn campaigns, paid media). Measure channel effectiveness and optimize budget allocation to maximize ROI across all marketing activities.

11. Event Participation & Management Identify, evaluate, and coordinate participation in relevant industry conferences, trade shows, webinars, and networking events. End-to-end event management including pre-event promotion, logistics coordination, booth/session preparation, on-site representation, and post-event follow-up to maximise brand exposure and lead capture.

Qualifications & Skills

Education & Experience

• Master’s degree in Sales & Marketing or a related field.

• 4–7 years of progressive experience in brand management, marketing communications, or a related field.

• Proven track record in B2B marketing environments, preferably in technology, consulting, or professional services.

Core Competencies

• Exceptional written and verbal communication skills with strong editorial sensibility.

• Proficiency in CRM platforms (e.g. Salesforce, HubSpot) and marketing automation tools.

• Strong understanding of digital marketing channels, SEO/SEM, paid media, and analytics platforms (Google Analytics, etc.).

• Advanced skills in presentation tools (PowerPoint, Google Slides) and design platforms (Canva, Adobe Creative Suite).

• Experience managing end-to-end events, including planning, vendor management, and post event analysis.

• Strong analytical mindset with ability to interpret data and derive actionable insights to optimise campaigns.

What We Offer

• A high-growth, collaborative work environment with direct impact on business outcomes.

• Opportunities for professional development and industry event participation.

• Competitive compensation and benefits package.

• The chance to work with cutting-edge brands across diverse markets and geographies.

Websites.co.in

Role overview

You will support our SEO efforts by creating high quality backlinks for websites.co.in. The work includes researching websites, identifying link opportunities, submitting content on approved platforms, and tracking backlinks.

What you will do

• Create backlinks using directories, guest posts, social profiles, bookmarking, forum participation and outreach

• Maintain a daily log of links created

• Research competitor backlinks and replicate the ones that make sense

• Follow SEO guidelines to avoid spammy link building

• Coordinate with the SEO lead for weekly targets

• Ensure all backlinks meet quality standards set by the team

Requirements

• Basic understanding of SEO and off-page optimization

• Ability to research and identify credible backlink sources

• Strong attention to detail

• Good written English

• Laptop and stable internet connection

• Able to commit minimum 3 months

What you get

• Internship certificate

• Stipend based on performance

• Real world SEO experience working on a live, high-traffic product

• Opportunity to learn tools like Ahrefs, SEMrush, and Search Console

Work mode

Fully remote, daily reporting, flexible timings.

About the Role:

We’re looking for a Python Developer to build, optimize, and scale applications that power our trading systems. You’ll work on automation, server clusters, and high-performance infrastructure in a fast-paced, tech-driven environment.

What you’ll do:

• Build and test applications end-to-end.
• Automate workflows with scripts.
• Optimize system performance and reliability.
• Manage code versions and collaborate with peers.
• Work with clusters of 100+ servers.

What we’re looking for:

• Strong Python fundamentals (OOP, data structures, algorithms).
• Experience with Linux commands, Bash scripting.
• Basics of Numpy, Matplotlib, and PostgreSQL.
• Hands-on with automation and scripting tools.
• Problem solver with a focus on scalability & optimization.

Why Dolat?

• Work at the intersection of finance & tech.
• Opportunity to solve complex engineering problems.
• Learn and grow with a team of smart, collaborative engineers.

Responsibilities and Duties:

- Minimum 2+ years of hands-on experience in React Native

- Ability to create and maintain continuous integration and delivery of React Native applications.

- Integrate third-party APIs

- Build pixel-perfect, buttery smooth UIs across both mobile platforms

- Experience with code optimization and performance improvements

- Ability to create and maintain continuous integration and delivery of React Native applications.

- Knowledge in creating and publishing APK file to both play store and app store is added advantage

- Efficiency to take ownership over the assigned project

- Excellent leadership quality and positive attitude to reach the business objective

- Effective performance with high quality (bug free) output and on time delivery to meet the deadlines.

- Experience in Mongo DB, MySQL, Node JS, AWS is a plus

- Knowledge of GIT

Responsibilities:

• Plan and execute all performance marketing campaigns, including but not limited to SEM, Google Display and Discovery ads, remarketing & email campaigns
• Manage budgets and campaigns across all digital channels to drive strong return on investment by optimisimng cost per qualified lead
• Plan, execute, and measure experiments and conversion tests
• Manage landing pages and optimize user experience
• Ensure successful planning, execution, optimization for key traffic KPIs via paid, organic & other media channels
• Identify trends and insights, and optimize spends and performance based on the insights

Requirements:

• Any Bachelor’s/ Master’s degree
• Certifications in Google and Facebook ad management strongly preferred
• 1-3 years of experience in setting up and optimizing Google AdWords & Facebook Ad campaigns.
• Experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Demonstrable experience managing SEM, marketing database, email, social media and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments