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Job Description – Service Engineer

Experience: 4+ Years

Industry Preference: FMCG / Food & Beverage / Packaging / Industrial Automation

Travel: Pan India (Short Notice)

Key Responsibilities:

• Perform installation, startup, commissioning, and maintenance of industrial equipment at customer sites.
• Carry out preventive, corrective, and breakdown maintenance to ensure optimal equipment performance.
• Diagnose, troubleshoot, repair, calibrate, configure, and test equipment to resolve technical issues efficiently.
• Provide on-site and remote technical support to customers and ensure timely issue resolution.
• Conduct equipment inspections and pre-installation assessments before commissioning.
• Read and interpret electrical drawings, blueprints, technical manuals, and specifications.
• Train customer personnel on equipment operation, maintenance, and best practices.
• Prepare service reports, maintenance records, and documentation after every service visit.
• Coordinate with internal engineering, service, and spare parts teams for technical support and issue resolution.
• Recommend spare parts, wear parts, and preventive maintenance solutions to customers.
• Ensure compliance with safety standards, company policies, and customer site regulations.
• Maintain service tools, testing instruments, and equipment in proper working condition.
• Provide technical assistance to fellow service engineers and technicians when required.
• Be available for extensive Pan India travel, including short-notice assignments and occasional weekend or holiday support.

JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.

Mon-Fri, In office role with excellent perks and benefits!

Key Responsibilities:

1. Design, develop, and maintain backend services and APIs using Node.js or Python, or Java.

2. Build and implement scalable and robust microservices and integrate API gateways.

3. Develop and optimize NoSQL database structures and queries (e.g., MongoDB, DynamoDB).

4. Implement real-time data pipelines using Kafka.

5. Collaborate with front-end developers to ensure seamless integration of backend services.

6. Write clean, reusable, and efficient code following best practices, including design patterns.

7. Troubleshoot, debug, and enhance existing systems for improved performance.

Mandatory Skills:

1. Proficiency in at least one backend technology: Node.js or Python, or Java.

2. Strong experience in:

i. Microservices architecture,

ii. API gateways,

iii. NoSQL databases (e.g., MongoDB, DynamoDB),

iv. Kafka

v. Data structures (e.g., arrays, linked lists, trees).

3. Frameworks:

i. If Java : Spring framework for backend development.

ii. If Python: FastAPI/Django frameworks for AI applications.

iii. If Node: Express.js for Node.js development.

Good to Have Skills:

1. Experience with Kubernetes for container orchestration.

2. Familiarity with in-memory databases like Redis or Memcached.

3. Frontend skills: Basic knowledge of HTML, CSS, JavaScript, or frameworks like React.js.