11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Role: DevOps Engineer

Experience: 7+ Years

Location: Pune / Trivandrum

Work Mode: Hybrid

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Drive CI/CD pipelines for microservices and cloud architectures
• Design and operate cloud-native platforms (AWS/Azure)
• Manage Kubernetes/OpenShift clusters and containerized applications
• Develop automated pipelines and infrastructure scripts
• Collaborate with cross-functional teams on DevOps best practices
• Mentor development teams on continuous delivery and reliability
• Handle incident management, troubleshooting, and root cause analysis

𝐌𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲 𝐒𝐤𝐢𝐥𝐥𝐬:

• 7+ years in DevOps/SRE roles
• Strong experience with AWS or Azure
• Hands-on with Docker, Kubernetes, and/or OpenShift
• Proficiency in Jenkins, Git, Maven, JIRA
• Strong scripting skills (Shell, Python, Perl, Ruby, JavaScript)
• Solid networking knowledge and troubleshooting skills
• Excellent communication and collaboration abilities

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬:

• Experience with Helm, monitoring tools (Splunk, Grafana, New Relic, Datadog)
• Knowledge of Microservices and SOA architectures
• Familiarity with database technologies

Role: Full-Time, Long-Term Required: Docker, GCP, CI/CD Preferred: Experience with ML pipelines

OVERVIEW

We are seeking a DevOps engineer to join as a core member of our technical team. This is a long-term position for someone who wants to own infrastructure and deployment for a production machine learning system. You will ensure our prediction pipeline runs reliably, deploys smoothly, and scales as needed.

The ideal candidate thinks about failure modes obsessively, automates everything possible, and builds systems that run without constant attention.

CORE TECHNICAL REQUIREMENTS

Docker (Required): Deep experience with containerization. Efficient Dockerfiles, layer caching, multi-stage builds, debugging container issues. Experience with Docker Compose for local development.

Google Cloud Platform (Required): Strong GCP experience: Cloud Run for serverless containers, Compute Engine for VMs, Artifact Registry for images, Cloud Storage, IAM. You can navigate the console but prefer scripting everything.

CI/CD (Required): Build and maintain deployment pipelines. GitHub Actions required. You automate testing, building, pushing, and deploying. You understand the difference between continuous integration and continuous deployment.

Linux Administration (Required): Comfortable on the command line. SSH, diagnose problems, manage services, read logs, fix things. Bash scripting is second nature.

PostgreSQL (Required): Database administration basics—backups, monitoring, connection management, basic performance tuning. Not a DBA, but comfortable keeping a production database healthy.

Infrastructure as Code (Preferred): Terraform, Pulumi, or similar. Infrastructure should be versioned, reviewed, and reproducible—not clicked together in a console.

WHAT YOU WILL OWN

Deployment Pipeline: Maintaining and improving deployment scripts and CI/CD workflows. Code moves from commit to production reliably with appropriate testing gates.

Cloud Run Services: Managing deployments for model fitting, data cleansing, and signal discovery services. Monitor health, optimize cold starts, handle scaling.

VM Infrastructure: PostgreSQL and Streamlit on GCP VMs. Instance management, updates, backups, security.

Container Registry: Managing images in GitHub Container Registry and Google Artifact Registry. Cleanup policies, versioning, access control.

Monitoring and Alerting: Building observability. Logging, metrics, health checks, alerting. Know when things break before users tell us.

Environment Management: Configuration across local and production. Secrets management. Environment parity where it matters.

WHAT SUCCESS LOOKS LIKE

Deployments are boring—no drama, no surprises. Systems recover automatically from transient failures. Engineers deploy with confidence. Infrastructure changes are versioned and reproducible. Costs are reasonable and resources scale appropriately.

ENGINEERING STANDARDS

Automation First: If you do something twice, automate it. Manual processes are bugs waiting to happen.

Documentation: Runbooks, architecture diagrams, deployment guides. The next person can understand and operate the system.

Security Mindset: Secrets never in code. Least-privilege access. You think about attack surfaces.

Reliability Focus: Design for failure. Backups are tested. Recovery procedures exist and work.

CURRENT ENVIRONMENT

GCP (Cloud Run, Compute Engine, Artifact Registry, Cloud Storage), Docker, Docker Compose, GitHub Actions, PostgreSQL 16, Bash deployment scripts with Python wrapper.

WHAT WE ARE LOOKING FOR

Ownership Mentality: You see a problem, you fix it. You do not wait for assignment.

Calm Under Pressure: When production breaks, you diagnose methodically.

Communication: You explain infrastructure decisions to non-infrastructure people. You document what you build.

Long-Term Thinking: You build systems maintained for years, not quick fixes creating tech debt.

EDUCATION

University degree in Computer Science, Engineering, or related field preferred. Equivalent demonstrated expertise also considered.

TO APPLY

Include: (1) CV/resume, (2) Brief description of infrastructure you built or maintained, (3) Links to relevant work if available, (4) Availability and timezone.

Role : Senior Engineer Infrastructure

Key Responsibilities:

● Infrastructure Development and Management: Design, implement, and manage robust and scalable infrastructure solutions, ensuring optimal performance,security, and availability. Lead transition and migration projects, moving legacy systemsto cloud-based solutions.

● Develop and maintain applications and services using Golang.

● Automation and Optimization: Implement automation tools and frameworksto optimize operational processes. Monitorsystem performance, optimizing and modifying systems as necessary.

● Security and Compliance: Ensure infrastructure security by implementing industry best practices and compliance requirements. Respond to and mitigate security incidents and vulnerabilities.

Qualifications:

● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

● Good understanding of prominent backend languageslike Golang, Python, Node.js, or others.

● In-depth knowledge of network architecture,system security, infrastructure scalability.

● Proficiency with development tools,server management, and database systems.

● Strong experience with cloud services(AWS.), deployment,scaling, and management.

● Knowledge of Azure is a plus

● Familiarity with containers and orchestration services,such as Docker, Kubernetes, etc.

● Strong problem-solving skills and analytical thinking.

● Excellent verbal and written communication skills.

● Ability to thrive in a collaborative team environment.

● Genuine passion for backend development and keen interest in scalable systems. 

Key Responsibilities: 

• Develop and Maintain CI/CD Pipelines: Design, implement, and manage CI/CD pipelines using GitOps practices. 
• Kubernetes Management: Deploy, manage, and troubleshoot Kubernetes clusters to ensure high availability and scalability of applications. 
• Cloud Infrastructure: Design, deploy, and manage cloud infrastructure on AWS, utilizing services such as EC2, S3, RDS, Lambda, and others. 
• Infrastructure as Code: Implement and manage infrastructure using IaC tools like Terraform, CloudFormation, or similar. 
• Monitoring and Logging: Set up and manage monitoring, logging, and alerting systems to ensure the health and performance of the infrastructure. 
• Automation: Identify and automate repetitive tasks to improve efficiency and reliability. 
• Security: Implement security best practices and ensure compliance with industry standards. 
• Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration and delivery of products. 

Required Skills and Qualifications: 

• Experience: 2-5 years of experience in a DevOps role. 
• AWS: In-depth knowledge of AWS services and solutions. 
• CI/CD Tools: Experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or similar. 
• GitOps Expertise: Proficient in GitOps methodologies and tools. 
• Kubernetes: Strong hands-on experience with Kubernetes and container orchestration. 
• Scripting and Automation: Proficient in scripting languages such as Bash, Python, or similar. 
• Infrastructure as Code (IaC): Hands-on experience with IaC tools like Terraform, CloudFormation, or similar. 
• Monitoring Tools: Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK stack, or similar. 
• Version Control: Strong understanding of version control systems, primarily Git. 
• Problem-Solving: Excellent problem-solving and debugging skills. 
• Collaboration: Ability to work in a fast-paced, collaborative environment. 
• Education: Bachelor’s or master’s degree in computer science or a related field. 

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack 
• Building and Scaling on Kubernetes
• Ensuring the Security of Upswing Cloud Infra
• Building Security Checks and automation to improve overall security posture 
• Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
• Mentoring people across the teams to enable best practices 
• Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure

What will you do if you join us?

• Write a lot of code
• Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org 
• Taking Ownership of existing, ongoing, and future initiatives 
• Plan Architecture- for upcoming infrastructure
• Build for Scale, Resiliency & Security 
• Introduce best practices wrt Devops & Cloud in the team
• Mentor new/junior team members and eventually build your own team

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Must have Programming skills and Experience
• Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
• Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Experience with Kubernetes and Docker is required 
• Understanding of the Java Technologies and Stack
• Any other Devops related experience will be considered

Position: DevOps Engineer

Job Description

The candidate should have the following Skills:

- Hands-on experience with DevOps & CICD open source tools (Jenkins, ), including AWS DevOps services (CodePipeline, CloudFormation, etc).

- Experience in building and deploying using Java/Python/Node.js on Cloud infrastructure (Docker or Kubernetes containers or Lambda.)

- Exposure to Cloud operations, releases, and configuration management

- Experience in implementing Non-functional requirements for microservices, including performance, security, compliance, HA and Disaster Recovery.

- Good soft skills, great attitude, and passion for working in a product startup environment

Total Experience of 2-5 years post BE or BTech or MCA in Computer Science Engineering.

We are a growth-oriented, dynamic, multi-national startup, so those that are looking for that startup excitement, dynamics, and buzz are here at the right place. Read on -

FrontM (http://www.frontm.com/" target="_blank">www.frontm.com) is an edge AI company with a platform that is redefining how businesses and people in remote and isolated environments (maritime, aviation, mining....) collaborate and drive smart decisions.

Successful candidate will lead the back end architecture working alongside VP of delivery, CTO and CEO

The problem you will be working on:

- Take ownership of AWS cloud infrastructure

- Overlook tech ops with hands-on CI/CD and administration

- Develop Node.js Java and backend system procedures for stability, scale and performance

- Understand FrontM platform roadmap and contribute to planning strategic and tactical capabilities

- Integrate APIs and abstractions for complex requirements

Who you are:

- You are an experienced Cloud Architect and back end developer

- You have experience creating AWS Serverless Lambdas EC2 MongoDB backends

- You have extensive CI/CD and DevOps experience

- You can take ownership of continuous server uptime, maintenance, stability and performance

- You can lead a team of backend developers and architects

- You are a die-hard problem solver and never-say-no person

- You have 10+ years experience

- You are very sound in English language

- You have the ability to initiate and lead teams working with senior management

Additional benefits

- Generous pay package, flexible for the right candidate

- Career development and growth planning

- Entrepreneurial environment that nurtures and promotes innovation

- Multi-national team with an enjoyable culture

We'd love to talk to you if you find this interesting and like to join in on our exciting journey