11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

EMBEDDED AI ENGINEERING POD

AI Implementation Engineer Role

Level: AI Implementation Engineer Senior / Advanced - 6+ years

Practice: Wissen GenAI

Locations: Mumbai / Bengaluru / New York - hybrid, embedded with delivery teams

Reports to: EMBEDDED AI PRACTICE Senior AI Engineering Specialist (Architect); Wissen GenAI Program Lead

Embedded inside enterprise delivery teams, you work closely with global, cross-regional teams to turn prioritized GenAI use cases into production software - building, integrating, and hardening Azure-based AI solutions and accelerating adoption within the teams you join.

You deliver production software and help the teams you join work faster.

As an embedded AI Implementation Engineer, you help convert prioritized use cases into shipped, governed, measurable software.

Key responsibilities

1. Build and ship.

Implement GenAI features end to end on Azure - RAG pipelines, agents, APIs, and UI integrations - against enterprise systems and data.

2. Embed and enable.

Work inside the delivery pods: pair with their engineers, remove blockers, and transfer GenAI skills so adoption sticks after you move on.

3. Productionize.

Add evaluation, observability, guardrails, caching, and CI/CD so prototypes become reliable, cost-efficient services.

4. Integrate securely.

Connect to enterprise data with correct access control, secrets management, and compliance with enterprise security standards and handling of sensitive data.

5. Iterate on quality.

Use evaluation results and user feedback to improve grounding, accuracy, latency, and cost.

6. Measure.

Track delivery and quality metrics that roll up to the program's targets.

Must-have qualifications

• 6+ years in software engineering, with 2+ years building GenAI/LLM applications in production.
• Strong Python (incl. async) and Java (the primary enterprise application stack; Spring a plus); solid API and systems design.
• Azure GenAI hands-on: Azure OpenAI, Azure AI Foundry, Azure AI Search for RAG, Azure AI Document Intelligence (IDP), and Prompt Flow.
• Agent frameworks: Microsoft Agent Framework / Semantic Kernel / AutoGen (or LangChain / LangGraph) and tool / function calling.

Preferred

• RAG fundamentals: embeddings, chunking, vector search, reranking, and grounding.
• Data platforms: Snowflake including Cortex AI (Cortex Search, LLM functions) and SQL, for accessing and grounding on enterprise data.
• Prompt engineering as versioned code; building and running evaluations.
• DevOps: Azure DevOps / GitHub Actions, Docker, AKS / Azure Functions, and observability.
• Financial services or other regulated environments.
• Front-end (React) for AI-assisted UX; streaming and token level operations.
• Azure AI Content Safety and responsible-AI practices.
• Certification: Azure AI Engineer Associate.

What success looks like - first 6 to 12 months

• Multiple GenAI features shipped to production within the embedded delivery pods.
• Measurable adoption and productivity uplift in the teams you support.
• Reusable components adopted from the architects' reference framework.
• Clear contribution to faster time-to-market and lower defect rates.

Junior Product Manager

Location: Mumbai (Looking for Mumbai-based candidates)

Responsibilities:

• Act as the bridge between business users and the development team to define and develop product features aligned with business requirements.
• Coordinate closely with internal engineering teams and client product teams.
• Create and manage release plans for product updates and new releases.
• Draft detailed Product Requirement Documents (PRDs) for internal use.
• Communicate client requirements effectively to the engineering team.
• Understand technical architecture and system workflows.
• Interpret product flows conveyed by the client and ensure accurate relay to the engineering team.
• Ensure changes implemented by the internal team are correct and aligned with requirements; suggest improvements where necessary.
• Take full product ownership and act as the single point of contact for all internal and external stakeholders.

Required Skills:

• Strong understanding of Financial Markets and Derivatives Markets.
• Proficiency in Figma and JIRA.
• Proven experience in drafting PRDs.
• Excellent communication and coordination skills.
• High attention to detail.
• Candidates from the FinTech domain preferred — must possess strong market knowledge and familiarity with financial products, trading systems, and market operations.

About Us:

PluginLive is an all-in-one tech platform that bridges the gap between all its stakeholders - Corporates, Institutes Students, and Assessment & Training Partners. This ecosystem helps Corporates in brand building/positioning with colleges and the student community to scale its human capital, at the same time increasing student placements for Institutes, and giving students a real time perspective of the corporate world to help upskill themselves into becoming more desirable candidates.

Role Overview:

Entry-level Data Engineer position focused on building and maintaining data pipelines while developing visualization skills. You'll work alongside senior engineers to support our data infrastructure and create meaningful insights through data visualization.

Responsibilities:

• Assist in building and maintaining ETL/ELT pipelines for data processing
• Write SQL queries to extract and analyze data from various sources
• Support data quality checks and basic data validation processes
• Create simple dashboards and reports using visualization tools
• Learn and work with Oracle Cloud services under guidance
• Use Python for basic data manipulation and cleaning tasks
• Document data processes and maintain data dictionaries
• Collaborate with team members to understand data requirements
• Participate in troubleshooting data issues with senior support
• Contribute to data migration tasks as needed

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field
• around 2 years of experience in data engineering or related field
• Strong SQL knowledge and database concepts
• Comfortable with Python programming
• Understanding of data structures and ETL concepts
• Problem-solving mindset and attention to detail
• Good communication skills
• Willingness to learn cloud technologies

Preferred:

• Exposure to Oracle Cloud or any cloud platform (AWS/GCP)
• Basic knowledge of data visualization tools (Tableau, Power BI, or Python libraries like Matplotlib)
• Experience with Pandas for data manipulation
• Understanding of data warehousing concepts
• Familiarity with version control (Git)
• Academic projects or internships involving data processing

Nice-to-Have:

• Knowledge of dbt, BigQuery, or Snowflake
• Exposure to big data concepts
• Experience with Jupyter notebooks
• Comfort with AI-assisted coding tools (Copilot, GPTs)
• Personal projects showcasing data work

What We Offer:

• Mentorship from senior data engineers
• Hands-on learning with modern data stack
• Access to paid AI tools and learning resources
• Clear growth path to mid-level engineer
• Direct impact on product and data strategy
• No unnecessary meetings — focused execution
• Strong engineering culture with continuous learning opportunities

🚀 We’re Hiring: Python Developer – Quant Strategies & Backtesting | Mumbai (Goregaon East)

Are you a skilled Python Developer passionate about financial markets and quantitative trading?

We’re looking for someone to join our growing Quant Research & Algo Trading team, where you’ll work on:

🔹 Developing & optimizing trading strategies in Python

🔹 Building backtesting frameworks across multiple asset classes

🔹 Processing and analyzing large market datasets

🔹 Collaborating with quant researchers & traders on real-world strategies

What we’re looking for:

✔️ 3+ years of experience in Python development (preferably in fintech/trading/quant domains)

✔️ Strong knowledge of Pandas, NumPy, SciPy, SQL

✔️ Experience in backtesting, data handling & performance optimization

✔️ Familiarity with financial markets is a big plus

📍 Location: Goregaon East, Mumbai

💼 Competitive package + exposure to cutting-edge quant strategies

• Strong Snowflake Cloud database experience Database developer.
• Knowledge of Spark and Databricks is desirable.
• Strong technical background in data modelling, database design and optimization for data warehouses, specifically on column oriented MPP architecture 
• Familiar with technologies relevant to data lakes such as Snowflake
• Candidate should have strong ETL & database design/modelling skills. 
• Experience creating data pipelines
• Strong SQL skills and debugging knowledge and Performance Tuning exp.
• Experience with Databricks / Azure is add on /good to have . 
• Experience working with global teams and global application environments
• Strong understanding of SDLC methodologies with track record of high quality deliverables and data quality, including detailed technical design documentation desired

Main tasks

• Test preparation (test design, creation of test specifications and test cases for regression tests and tests of new and further developments)
• Sprint-accompanying testing in the Scrum team
• Test evaluation/documentation of the test results
• Cypress testing tool hands-on experience for Automation testing
• Further development of existing test automation processes
• Close cooperation with the SOL business unit and the test departments at other locations

Qualification profile

• Completed degree or comparable training with an IT background
• Affinity and many years of experience in systematic testing of software products
• Excellent ability to work in a team and an independent, structured way of working
• Practical knowledge of the application of test methods and quality management standards as well as test automation knowledge is advantageous
• Fluent in English

We are scouting for an experienced candidate who has worked in Brand Activation and has an experience in managing brand campaigns effectively to promote products to generate brand recall.

The candidate must have a proven credential in managing the vendors and executing events/activations meticulously to avoid any hiccups. 

We expect the candidate to also have deep understanding about the VM, In-branch branding collaterals, material and media types to efficiently implement the branch branding and manage the marketing collaterals requirements for internal stake holders.

Experience skills

• 6-8 years of experience in brand, activation, VM, negotiation, vendor management in CPG / FMCG / FMCD / BFSI. 
• Excellent knowledge of media types, printing and vendor network. 
• Understanding of conceptualization and execution of branding activities. 
• Proven track record in brand campaign strategies 
• In-depth knowledge of market catchment. 

Key Responsibilities

• Developing the regional activation strategy for the company in line with the company objectives.
• Planning and implementing regional promotional campaigns in alignment with the sales team.
• Manage and execute lead generation programs.
• Stakeholder alignment on activation setting & budget sharing/planning basis Calendar. 
• Co-ordinate new branch launches.
• Planning and managing small, medium and large format branch level channel partner engagement periodically in alignment with the stakeholder.
• Create value proposition for the product portfolios, on immediate and long-term basis
• Derive the regions budget for all marketing activation initiatives basis brand and business objectives in conjunction with the Brand Activation Lead.
• Scan the competitive and industry environment for potential consumer insights or marketing opportunities.
• Ensure brand compliance in all forms of communication.
• Leverage data analytics and martech tools to analyze sales, marketing, customer service, and competition trends.

Key performance Indication

On Time & In full Delivery Of:

• Ensure Budget compliance - Allocation vs actual spends, Billing Management & Vendor Management.
• Ground Activations, Catchment Visibility & Joint Business Activations - Planning, executing and monitoring on ground initiatives in line with Business objective. Initiatives focused in and around branch / micro branch catchment.
• Channel partner engagement, Branding Initiatives, Contests & R&R Meets - Planning and managing small, medium, large format and branch level channel partner engagement. End to end management of events.
• Large-scale activations – Planning, budgeting, Execution and monitoring all large-scale activations. 
• Activity Efficiency - Ensure achievement of Conversion per lead generation activity for all business. 
• Stakeholder Management – Ensuring stakeholder alignment and meeting on goal setting for all business.

Core Competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and   additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback