11+ Service operations Jobs in Mumbai | Service operations Job openings in Mumbai

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

To provide essential support to the Façade Design team by assisting in the preparation of technical drawings and project documentation. The primary purpose of this role is to

develop foundational skills in façade design and contribute to the successful delivery of project

components under direct supervision.

Key Responsibilities & Accountabilities:

 Drawing & Documentation Support:

o Assist in the preparation of initial drafts for façade drawings and technical

documents as directed by senior team members.

o Make revisions to drawings and specifications based on feedback from the design

team.

Technical Learning & Application:

o Actively learn and apply company standards, project specifications, and fundamental

engineering principles.

o Gain a working knowledge of local building codes and various façade materials.

 Team Collaboration:

o Support the design team in day-to-day project tasks.

o Maintain and organize design files, records, and project correspondence to ensure

information is accurate and accessible.

Quality Adherence:

 Assist in basic quality checks of drawings to ensure they meet required standards

before formal review.

Mandatory Candidate Profile:

 Education: A Bachelor’s degree/Diploma in (Civil /Mechanical) Engineering or Architecture is

required.

Experience: 0-2 years of experience. 

Recent graduates with a strong academic record and a

demonstrated interest in structural or façade design are encouraged to apply.

 Technical Knowledge: Basic proficiency in CAD software (e.g., AutoCAD) is mandatory. The

candidate must possess a strong willingness to learn advanced design tools.

Reporting Structure:

 The position reports directly to the Facade Designer or a Senior Facade Designer.

Full Stack MERN Developer (Contract-Based)

Role Overview: We are looking for highly skilled Full Stack MERN Developers to join our team for a high-impact, 6-month contract engagement. This is an in-house, contract-based role based in South Bombay. You will be responsible for building, scaling, and maintaining robust web applications, contributing directly to our core product architecture.

Key Responsibilities:

• Develop and maintain scalable, high-performance web applications using the MERN stack.
• Architect and build modular backend services using NestJS and frontend interfaces using Next.js.
• Collaborate with the internal product team to deliver new features and optimize existing workflows.
• Implement secure RESTful APIs, manage database schemas (MongoDB), and ensure seamless frontend-backend integration.
• Maintain clean, maintainable, and well-documented code that adheres to industry standards.

Technical Requirements:

• Experience: 3–5 years of professional experience in Full Stack development.
• Core Stack: Expert-level proficiency in MongoDB, Express.js, React.js, and Node.js.
• Required Frameworks: Hands-on professional experience or deep working knowledge of Next.js (Frontend) and NestJS (Backend).
• Language: Advanced proficiency in JavaScript (ES6+) and TypeScript.
• Bonus: Experience with AI-assisted coding tools or integrating LLM APIs is highly preferred.
• Soft Skills: Ability to operate independently in a fast-paced environment and excellent problem-solving skills.

Contract Details:

• Type: In-house, Contract-based (6 Months, extendable).
• Location: South Bombay.
• Opening Count: 5 Positions.
• Availability: Immediate joiners preferred (must be able to join by next week).

🔔 Hiring: Team Leaders – SBI Insurance Sales (6 Openings)

📍 Location: Thane

💼 Job Role: Team Leader – Insurance Sales (SBI Process)

💰 Salary: ₹25,000 – ₹30,000 (In-hand)

🎓 Qualification: HSC / Graduate

🕒 Experience Required:

Minimum 6 months to 1 year experience as Team Leader (on paper mandatory)

Insurance sales background is compulsory

Experience in Life / Health Insurance sales preferred

🛠 Roles & Responsibilities:

Handle and manage a team of insurance sales executives

Drive daily, weekly, and monthly sales targets

Monitor team performance and productivity

Guide team members on pitch, objection handling, and closures

Ensure quality sales and process compliance

Prepare daily MIS and performance reports

Support training and onboarding of new joiners

🧠 Relevant Skills:

Insurance Sales (Life / Health)

Team Handling & Leadership

Tele Sales / Inside Sales

Target Achievement

Communication & Negotiation Skills

BFSI Process Knowledge

CRM & MIS Handling

⏰ Shift & Joining:

Day shift

Immediate joiners preferred

Experience in handling Architecture and commercial Interior Projects

Excelled at proposal and presentations

Prepared project estimations, BOQ and handled the tendering process

Established good team co-ordination and vendor and consultants contact client 

Prepared working drawings for architectural project

Site visits and report making

We are looking for a Technical Product Manager to help us build the next-generation Wealth Tech platform at Neo. We are a team of financial industry veterans and digital entrepreneurs with ambitions to become the largest wealth tech platform in India..

Responsibilities:

- Work with team management to define product strategy, features and priorities.

- Conduct usability studies to understand customer pain points/challenges/requirements.

- Prepare crisp and detailed product requirement documents (PRDs).

- Define and wireframe the user journeys and flows.

- Work with UX designer, developers, testers to develop and release the feature.

- Engage with external partners/vendors to identify integration requirements.

- Monitor and track utilization/performance of features post release.

Requirements :

- Demonstrate a critical understanding of business processes and challenges.

- Comfortable being the 'face of the product' who can clearly set and communicate product requirements.

- Passionate about user experience and building delightful digital products.

- Strong technical acumen with ability to engage in deep technical design discussions.

- 5+ years in Product Management at a tech-first company

- Proficiency with wireframing tools like Figma, Balsamiq, Adobe Illustrator etc.

- Experience with business intelligence platforms like Power BI, Metabase etc.

- Understanding of product analytics frameworks like Google Analytics, Mixpanel, Amplitude etc.

- Degree EE, CSE, IT or ECE is a MUST

- MBA preferred.

- Experience with B2C is a must

- Experience with Mobile products is necessary

Hi ,

Greetings From MNR Solutions Pvt Ltd Noida.

We have opening for Manager-Direct Tax for one of our client good brand into conglomerate based at Mumbai.

Position-Manager-Direct Tax

Exp-Min 4 Yrs
Industry-Mining 

Location-Mumbai

Qualification- Qualified CA

6 days working from Office

Job Responsibilities -

Roles and Responsibilities

• Handling of finalization of income tax-returns.
• Filing of income tax forms (quarterly/ half yearly/ annual).
• Data preparation & completion of Tax Audit, Transfer Pricing Audit.
• Handling tax assessments and litigation before appellate authorities.
• Advisory and planning over tax structures and evaluating the taxability for the structures.
• Preparation and submission of data for Assessment.
• Proactively identify the process automation and improvement opportunities.
• Knowledge of certification work in respect of filing of forms 15CB, form 15CA, form 3CD, form 3CEB.

Desired Skills and Experience-

tax audit, income tax, transfer pricing, data preparation, process automation, tax, forms, filing, planning, automation, litigation, evaluation, completion, structures, preparation, finalization, Use Tax, FAS109, Tax Audit Representation, Tax Compliance

Expi with Node.js, Express, Feather JS
3rd party API integration knowledge
Database- MySql or NoSql

Kafka Client Integration with Nodejs

Redis integration using Nodejs

• Good foundation in CS fundamentals – algorithms, data structures
• Strong design and data modeling skills
• Good understanding of SQL and NOSQL databases
• Good concepts of object oriented programming and design patterns

• Location - Remote 

  Good to have

  • Familiarity with microservices design and testing
  • Familiarity with docker based setup
  • Prior experience in designing scalable microservices
  • Familiarity with cloud infrastructure and cloud deployment
  • Familiarity with CI/ CD pipelines

• Manage and support delivery of key corporate projects on crèche benefit
• Manage the corporate relationships for clients for whom we manage the annual childcare benefit
• Create and maintain systematic corporate MIS (leads, pipeline, hot conversations) to support in business development
• Reach out to new corporates with ProEves services, support in conducting corporate surveys on childcare and maternity benefits
• Respond to queries of corporates who are looking for providing creche benefit to their employees. Understand their need, share ProEves proposal and follow up
• Liase with daycare partners in ensuring smooth childcare benefit for the client 
• Support the Management team in all corporate reach outs - mailers, events, meetings