11+ Software licensing Jobs in India

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Overview Of Responsibilities:

Create the vision and product roadmap for the next generation of ground operations solutions; articulate and evangelize it across internal and external stakeholders

Work closely with Operations and Planning teams to improve business processes and network design

Work closely with Data, Engineering and Design teams to define and build products that help us deliver high - precision and low cost services

Be the key driving force behind building additional products service capabilities

Qualifications:

A degree in engineering or a related technical discipline from Tier - I institute a must

8 - 12 years of product management experience in internet startups/supply chain organization / SaaS products or e-commerce; B2B / B2B2C experience preferred.

Strong communication and organization skills, as well as the ability to think clearly, analyze quantitatively, problem-solve, multi-task, and prioritize

Sound business judgment, attention to detail, proven ability to influence others, demonstrated experience engaging and influencing senior executives, and a strong analytical mindset

Proven track record of independently building and launching technology products from the ground up; delivering within time, budget, and quality

Demonstrated ability to turn customer needs and pain points into innovative products

The ability to thrive in a fast-paced, deadline-driven environment, along with the tenacity to develop ideas independently and the conviction to drive them to completion is crucial for this

Retrieve and analyze data, and establish key business metrics to measure product success and drive alignment across all teams to improve their role

Domain knowledge of supply chain/logistics is preferable, but not required,

JOB PURPOSE   

A Senior Associate Java WCS Technologist is considered as a senior contributor for complex modules of work by bringing deep core technology expertise and relevant business subject matter expertise to the table.  

JOB RESPONSIBILITIES   

• Sr. Associate, Technology plays a significant role during the design and implementation of the technological solution for our clients.   
• A Sr. Associate, Technology is involved in ensuring a quality technical design that satisfies the business requirements of the client.   

• A Sr. Associate, Technology is often involved in package evaluations and recommendations, communicating the technological details of the project to the business users and workshops with the clients. Sr. Associate, Technology also participates in gathering business requirements and assessing existing architectures and resources.  
• Sr. Associate, Technology provides leadership to the team by taking responsibility for a specific component or track of the project architecture.  By taking on this level of responsibility, a Sr. Associate, Technology spends more time overseeing the tasks required to implement a solution rather than performing the tasks directly.  This includes planning, estimation, resource management, issue resolution and quality assurance.  A Sr. Associate, Technology is also responsible for coordinating and communicating with the other tracks and disciplines involved in the project.   
• In performing the essential functions of this role, the work is fast-paced, moderately noisy and team-based.  Additionally, frequent overnight travel is required.  
• Prepares the technical design of the more complex technology components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)  
• Participates in and in some cases drives design reviews of other modules and provides insightful comments to improve the design quality and design conformance to standards  

• Assists the architect in articulating the pros and cons of using a certain technology stack/package or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture  
• Implements slice of application (EAR) and proofs of concept (spike solution) to prove any new technologies or integration scenarios in the module  
• For package implementations, aids the Architect of the project to perform the gap analysis between business requirements and the package features and design the configuration, customizations, extensions, interfaces required to meet the requirements  
• Provides innovative solutions to project level technical issues  
• Critiques a design created by another designer and helps identify design and performance improvements  

• Interacts with a set of clients (client senior developers and architects) to create technology specifications from business requirements for one of the modules within the project  
• In some scenarios, collaborates with client developers to design, build, test and deploy the module components and integrate with the rest of the modules  
• Raises and drives to closure with the client any technical design and implementation issues in the module and also in the interfaces and interactions with other modules  
• Estimates the implementation and deployment of the module based on design architecture, testing strategy and overall project plan  
• Assists the architect in coming up with the overall estimates for the project along with any key risks and issues and their mitigation  

• Reports progress and issues to the Manager in a timely manner. In particular, to relay issues that might impact on quality or the ability to deliver to timescales or estimates  
• Works with team on the development of standards, processes and procedures related to application security, upgrade management, capacity planning, application deployment, performance monitoring/tuning, and failover and disaster recovery  
• Mentors the team on the best techniques to debug and troubleshoot design and implementation defects and issues  
• Shares point of view on technology stack, package and latest technology and business trends in one or more relevant areas (e.g. eCommerce, Content Management).  
• Documents the technical design using UML, suitable design patterns in the form of technical design narrative, object models, sequence diagrams, collaboration diagrams  

SKILL REQUIREMENTS  

Experience in: J2EE - Application Servers, Java - ORM, Java - Spring Framework, Core  

Java, SQL Development Languages, Java - Web, Presentation Frameworks, Java - Messaging  

Implementation, Java Web Services, Planning/ Execution & Tracking, Scoping and  

Estimating, Data Modeling, High Availability and Failover Applications, High Throughput / Transaction Application, Logical Architecture Design, OOAD and UML, Package / Vendor Selection, Performance / Capacity Planning, Application, Security.  

Ability to abstract detail into larger (repeatable) patterns, familiarity with user centered analysis and evaluation techniques   

Understanding of the project life cycle process to effectively be able to manage a sub- 

Business Knowledge:  Domain experience on Enterprise data warehouse would be a plus.  

Personal Attributes: a. Strong and innovative approach to problem solving and finding solutions b. Excellent communicator (written and verbal, formal and informal) c. Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution d. Ability to multi-task under pressure and work independently with minimal supervision. e. Ability to prioritize when under pressure  

EXPERIENCE   

2-8 years  

EDUCATION  

Full Time Bachelor’s / Master’s degree (Science or Engineering preferred)  

Responsibilities:

- Design, develop, and maintain highly interactive and responsive web applications using AngularJS 14.

-  Write clean, maintainable, and well-documented code that adheres to best practices.

- Leverage Tailwind CSS for rapid UI development and ensure consistent design across the application.

- Implement user interface components and features according to design specifications.

- Integrate with backend APIs and services to retrieve and manipulate data.

- Optimize application performance for a smooth user experience across all devices and browsers.

- Conduct unit testing and participate in integration testing to ensure code quality.

- Collaborate with designers, backend engineers, product managers, and other stakeholders throughout the development lifecycle.

- Stay up-to-date with the latest advancements in frontend technologies and frameworks.

-Contribute to the improvement of existing frontend development processes and documentation.

Qualifications:

-  Strong understanding of AngularJS 14 architecture, components, directives, and services.

-  Proficiency with HTML5, CSS3, and JavaScript (ES6+).

-  In-depth knowledge of Tailwind CSS and its utility classes for rapid UI development.

- Experience with responsive web design (RWD) principles and best practices.

- Understanding of web accessibility guidelines (WCAG).

- Familiarity with unit testing frameworks (e.g., Jasmine, Karma) is a plus.

-  Experience with build tools (e.g., Webpack) is a plus.

-  Excellent problem-solving and analytical skills.

-   Strong attention to detail and a passion for creating pixel-perfect user interfaces.

-   Excellent communication and collaboration skills.

A proactive and results-oriented individual with a strong work ethic.

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

We are looking for an Affiliate Marketing Manager who is going to manage the company’s affiliate program through all phases, including brainstorming, launch, maintaining, trafficking, marketing, reporting, optimization, and analysis.

He/she is responsible for identifying, evaluating, and recruiting new affiliates to increase program distribution and interfacing with internal marketing and other teams to develop and implement marketing strategies and support affiliate programs.

You’ll be launching, managing, and growing a world-class, global affiliate program that moves the needle for overall business growth and closely ties into the overall marketing strategy.

You will work with the wider digital marketing team and multiple stakeholders across the business to ensure consistent and effective affiliate strategies are developed, agreed and implemented across markets.

As the Affiliate Manager you will:

• Own, develop, and deliver an affiliate sales strategy to drive revenue growth and meet business targets
• Maintaining and developing affiliate marketing programs, recruiting new affiliate partners
• Reviewing affiliate contracts, nurturing relationships with external vendors, affiliates, and partners
• Monitoring affiliate practices; negotiating and evaluating affiliate advertising agreements; maintaining relationships with affiliates and partners
• Performing marketing research on potential affiliate partners
• Monitoring affiliates and enforcing company procedures around affiliate programs
• Regularly monitoring campaign performance
• Compiling and submitting campaign performance reports
• Providing monthly invoices to affiliate partners
• Handling the buying, renegotiation of rates, renewing or canceling media placements and other advertising programs
• Plan and execute the seasonal and general campaign, overall partner outreach, market positioning, and branding across all affiliates
• Manage the relationships with key affiliates, maximizing their promotion
• Manage the affiliate marketing platform (Partner Stack), ensuring adherence to performance and service level KPI's and ensuring full exploitation of platform tools and functionalities
• Provide in-depth reporting, analysis, and insight to relevant stakeholders, highlighting the story behind the actual and forecasted performance
• Creating campaign reports that show progress and return on investment

Required Qualifications:

• At least, 7 years of experience working with affiliate management platforms and networks. Experience with Partner Stack a plus
• Considerable affiliate marketing experience, ideally gained from a high-growth, online or multi-channel business in the American region and a track record of achieving results (meeting lead-gen, CPA, Revenue targets, Conversion KPIs, etc.)
• A strong digital marketing expert with experience developing and managing campaigns in at least one channel discipline (SEM, email, social, content marketing, etc.)
• Able to demonstrate strong analytics skills and experience with digital marketing analytics tools e.g., Google analytics, etc.
• Education – BA in Business, Marketing, Communications or related degree is a must, MBA or equivalent preferred
• Should have previous experience purchasing and negotiating pricing for various media, including email, banner, and Web pop-up advertisements
• Experience with affiliate marketing networks and search engine marketing is a must
• Knowledge in ad-serving technologies, experience in campaign management
• Experience in dealing with and presenting to multiple stakeholders effectively
• Organized with an ability to multi-task, prioritize and work to tight deadlines
• Excellent numeracy and analytical skills with the ability to process large amounts of data and information into concise recommendations and action for the affiliate campaigns

• Collaborate with Product Managers, CTOs & Engineering Managers to plan a Technical Roadmap aligned with the company’s product vision.
• Collaborate with Tech leads, CTO, Engineering Managers to execute the technical roadmap using Agile methodologies for product development.
• Break down the technical roadmaps into epics & user stories for smooth execution. Facilitate the creation and maintenance of proper product documentation.
• Work with development leads so that product requirements & estimates are well-understood.
• Collaborate with product teams to jot down the technical implementation requirements & engineering aspects of user stories & PRDs.
• Conduct meetings with customer support, marketing & product teams to maintain a roadmap for the internal team’s technical requirements

Payments & Finance

• With the help of engineering teams, build secure & robust payment infrastructures & systems.
• Help the product & tech teams build useful payment experiences, lay down the foundation for introducing lending & other financial services on the platform. Be an expert on multiple payment mechanisms & institutions governing the payment flows in the country.
• Research about the technical feasibility & implementation of Escrow Use-cases.
• Be updated with the latest Payments & finance technologies and service providers. Act as a “Subject Matter Expert” on all things Payments & Finance for our Tech & Product teams. Monitoring & Analytics
• Understand and analyze the flow of payments on the platform, build dashboards to track Payments Conversion Rate & Payments Success Rate. Run A/B tests and experiments to improve PCR & PSR.
• Use database queries to analyze performance indicators, evaluate experiments, evaluate sprint reports & success, etc.
• Setup dashboards & systems to track crashes, errors, exceptions, and bugs on production. Formulate processes and workflows to reduce the same.

Qualifications: Experience

• Prior experience of working in/with Payments & Fintech industry, Payment Gateways, Nodal/Escrow Accounts, and Lending is a must.
• Bachelor’s degree in computer science or equivalent.
• 4+ years of experience in software architecture, design, development, and technical product management.

Technical Skills

• Working knowledge on public clouds such as AWS, GCP, Azure.
• Past experience with hands-on engineering, product, or QA is a strong bonus.
• Working knowledge with monitoring tools like New Relic, Sentry, Cloudwatch
• Very good knowledge of SQL/NoSQL is a must
• Should be familiar with Application App Release cycle
• Proficient in Internet standards & technologies including REST
• Experience with DevOps, CI/CD, Automation, etc.
• Robust and evolving knowledge of current web & mobile app technologies.

Soft Skills

• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail-oriented, advanced problem-solving skills with a customer-centric approach.

What you'll be doing :

• You'll be creating the best-in-class mobile designs for users on the Android platform, including visual & motion graphics, flash animation to explain the concepts.

• Asset creations, icon design, for the final deliverable for the release of the phone.

• You'll be continuously keeping an eye on the latest user interactive designs and leveraging those in one's own and the team's work as necessary.

• Create a look consistent with all of Indus OS while pleasing our users.

• Present the user interface visually so information is easy to read, easy to understand and easy to find.

Your Profile :

• Candidate with 4+ years experience.

• B.des, M.des from IIT(IDC) /NID/ Symbiosis/ MIT/ other design colleges.

• Creative and imaginative-, loves to explore.

• Ability to translate a concept into a visual form that explains the concept and able to give justification for each design decision.

• Strong penchant towards all things technology

• Comfortable presenting ideas and designs

• Capable of working within deadlines in a fast-paced environment, often on multiple projects

• Exceptional understanding of the graphic and the functional aspects of design and the ability to execute both

• A strong and creative portfolio with varied projects (this is important to evaluate the capabilities of interested candidates)

• Proficient with Adobe design software (Photoshop, Illustrator, Dreamweaver, Flash)