11+ SOP Jobs in Pune | SOP Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

We have opening for Executive Personal Assistant for a Restaurant chain in Hadapsar

Experience : 0 to 2 years ( Fresher with good communication apply)

Role :

Planning, scheduling & coordinating appointments & meetings, providing

reminders, maintaining & updating diary of daily commitments & weekly

calendar on a proactive basis.

 Interacting with & rendering assistance to select HNI & VIP customers,

coordinating certain critical Outdoor Catering & party Orders, VIP

reservations, etc.

 Receiving calls, taking messages, screening & prioritizing calls & mails.

 Taking down dictations & appropriately drafting data points &

correspondences, proactively responding to queries received through

calls/mails based on feedback & preferences conveyed by the Chairman.

 Preparing, editing & compiling agendas, minutes, correspondences &

presentations.

 Organizing & maintaining files, documents as well as other office records,

both offline & online, preserving & safeguarding confidential data &

documents in an efficient manner.

 Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of

the Chairman & other senior executives, coordinating with outstation visitors

& proactively looking after their boarding & lodging arrangements, based on

preferences conveyed by the Chairman.

 Undertaking primary as well as secondary research & accordingly, developing

briefs, reports & presentations as per pre-determined timelines.

 Proactively observing & recording various discussions/conversations

undertaken by the Chairman from time to time & accordingly, framing action

plans.

 Managing communication pertaining to projects, new launches as well as

other such expansion & diversification undertakings that directly come under

the purview of the Chairman.

 Imparting induction & training to select employees hired for functions that are

directly or indirectly associated to those of the Chairman’s office.

 Coordinating with outstations suppliers & vendors (China, Italy, etc.)

quotations, purchase orders, purchase/ delivery Payment’s.

 Responding to various inquiries - internal as well as external, acting as a point

of contact between the Chairman& other employees, tracking the work plan

allocated to certain employees by the Chairman& monitoring timelines with

regard to the same.

 Organizing & maintaining files, documents as well as other office records,

both offline & online, preserving & safeguarding confidential data &

documents in an efficient manner.

 Negotiating with various suppliers, vendors & contractors, receiving

competitive quotations, making comparisons, making purchases of materials

& supplies based on feedback received from the Chairman.

 all coordination pertaining to maintenance, upkeep & repairs of corporate as

well as outlet & store infrastructure (on a case to case basis), as per directions

& preferences issued by the Chairman from time to time.

 Undertaking primary as well as secondary research & accordingly, developing

briefs, reports & presentations as per pre-determined timelines.

 Proactively observing & recording various discussions/conversations

undertaken by the Chairman from time to time & accordingly, framing action

plans.

 Role Summary 

Looking for a skilled Full Stack Developer with expertise in Java Spring Boot and Angular/React to build and maintain scalable web applications.

 Key Responsibilities 

- Develop backend services using Java & Spring Boot

- Build responsive UIs with Angular/React

- Design and consume REST APIs & microservices

- Collaborate with cross-functional teams

- Ensure code quality, performance, and scalability

- Strong analytical skills to drive and clarify requirements with the client

 Required Skills 

- Strong experience in Java (Spring Boot)

- Proficiency in Angular and/or React

- Solid understanding of REST APIs & microservices

- Experience with SQL/NoSQL databases

- Knowledge of Git, CI/CD pipelines

 Good to Have 

- Cloud (AWS/Azure/GCP), Docker/Kubernetes

- Kafka/RabbitMQ, Agile methodologies

Marketing Head Job Description

Responsibilities Include But Are Not Limited To The Following:

 Lead the development and execution of a comprehensive marketing strategy, focusing on brand enhancement, packaging innovation, and performance marketing.

 Design and oversee the implementation of a loyalty program to foster long-term customer relationships.

 Monitor and optimize performance marketing campaigns, ensuring a consistent return on investment.

 Collaborate closely with design and product teams to ensure brand alignment and innovative packaging concepts.

 Manage and mentor the marketing team, fostering an environment of continuous growth and learning.

 Ensure seamless interdepartmental coordination for holistic marketing initiatives and campaign delivery.

 Possess a deep understanding of market trends and consumer behaviour to drive branding efforts.

 Act as the primary marketing contact, liaising with other department heads and stakeholders.

 Work closely with IT, Operations, and the web teams to deliver growth and creative product enhancements and solutions.

 Conduct and present internal reporting, analysis and insights around activations, redemptions and category performance

 Conduct competitive and category research and educate internal stakeholders in relevant trends that affect gift card sales and redemption.

 Manage and champion the implementation of Little Italy’s Loyalty program and product enhancements

 Evaluate the gift card program regularly by interpreting data, identifying trends, and making recommendations for continual improvements

 Manage vendor relationships

 Build and Analyze brand strategy and consumer insights

 Manage a team of marketing people working on brand initiatives

 Lead and motivate the target audience to “take action”

 Measure and report performance of all marketing campaigns, and assess ROI and KPIs

 Monitor market trends, research consumer markets and competitors’ activities

 Devise innovative growth strategies  Manage Vendor Relationships  Drive Online and App Sales

 Manages district operations by directing and coordinating activities consistent with goals, objectives and policies

 Identify, develop, and execute partnership campaigns with existing and new vendor partners.

 Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns

 Design, build and maintain our social media presence  Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

 Identify trends and insights, and optimize spend and performance based on the insights

 Brainstorm new and creative growth strategies

 Plan, execute, and measure experiments and conversion tests

 Collaborate with internal teams to create landing pages and optimize user experience

 Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

 Instrument conversion points and optimize user funnels

 Collaborate with agencies and other vendor partners  Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

 Handling publications and updation of content for all the marketing collateral including website, newsletter, brochure, corporate presentations etc.

 Hands-on experience on tie-up with various Digital Media, e-commerce platforms for FMCG - Food Products (E-commerce platforms like Amazon, Big Basket, Natures Basket etc.).

 Candidate must have strong analytical, organizational and multi-tasking skills.

 Lead SEO/SEM and digital campaign efforts.

Requirements

 Bachelor's Degree in Marketing, Advertising/PR, Communications or related business discipline

 6+ years’ experience in marketing, database marketing or campaign management

 A proven track record of developing and executing high-impact, data-driven marketing campaigns and experience managing multiple projects at various stages

 Ability to handle a highly dynamic and fast-paced office setting, demonstrating the ability to pivot and adjust to changing needs and demands

 Knowledge and experience with cross channel marketing programs including email, SMS, display, direct mail, social, search etc.

 Solid understanding of marketing fundamentals, including list selection criteria, file scoring and segmentation and the ability to contribute to strategies that align with product road map

 Experience with partnering with a creative agency for content and creative develop and strategy

 Able to relate results, insights and recommendations in a meaningful way to business partners

 Ability to mobilize, lead and influence a diverse team of internal and external stakeholders

 Proven working experience in digital marketing.

 Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.

 Highly creative with experience in identifying target audiences and devising digital.  Campaigns that engage, inform and motivate.

 Experience in optimizing landing pages and user funnels.

 Experience with A/B and multivariate experiments.

 Solid knowledge of website analytics tools.

 Experience in setting up and optimizing Google AdWords campaigns.

Job Description   - Omniflow and Java Developer

Should have working experience between 6-8 years in Java development

Mandatory skills are good knowledge of object oriented concepts, experience of working on Spring boot application, should have worked on hibernate ORMS and candidate must have clear understanding of database concepts

Optional skills include knowledge of angular framework and postgreSQL database

Good to have knowledge of jBPM open source workflow

Qualifications

Master or Bachelor degree in Engineering/Computer Science /Information Technology

Additional Information

Skills and Competencies:
Strong documentation skills
Excellent communication skills, both written and verbal
Decision making and problem solving skills
Good organizational skills        

Job Summary 

We are looking for a skilled Java + Cloud Developer to design, develop, and maintain high-performance applications. The ideal candidate will have strong expertise in Core Java, Spring Framework, multithreading, and database management, along with exposure to cloud platforms and containerization technologies. 

Job Title: Java + Cloud Developer 

Location: Pune / Mumbai / Bangalore  

Experience Level: 4-8 

Employment Type: Full-time 

Key Responsibilities 

• Design, develop, and maintain scalable Java applications using Core Java, Spring Framework, JDBC, and multithreading concepts. 
• Implement and integrate database solutions using relational and NoSQL databases. 
• Utilize JDBC for database connectivity and manipulation. 
• Work with cloud platforms such as Azure or GCP; experience with DevOps practices is an added advantage. 
• Develop, deploy, and manage applications using containerization technologies (Docker, Kubernetes). 
• Debug and troubleshoot applications through log analysis and monitoring tools. 
• Collaborate with cross-functional teams to ensure seamless integration between multi-service components. 
• Handle large-scale data processing tasks effectively; hands-on experience with Apache Spark is a plus. 
• Apply Agile methodologies (Scrum/Kanban) in daily development activities. 
• Continuously research and adopt new technologies to improve development processes and methodologies. 

Required Skills & Qualifications 

• Strong proficiency in Core Java (Java 8 or higher) with a deep understanding of threading and concurrent programming. 
• Solid experience with the Spring Framework and its various modules (Spring Boot, Spring MVC, Spring Data, etc.). 
• Experience with RDBMS (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). 
• Basic understanding of cloud platforms (Azure, GCP, or AWS). 
• Knowledge of DevOps practices (CI/CD, version control, monitoring tools) is a plus. 
• Familiarity with Docker and Kubernetes for application deployment and scaling. 
• Strong analytical and problem-solving skills. 
• Good communication skills and ability to work in a collaborative environment. 

Preferred Qualifications 

• Hands-on experience with Apache Spark for big data processing. 
• Exposure to microservices architecture and API integrations. 
• Familiarity with log monitoring tools (ELK, Splunk, etc.). 

Note : Serving Notice OR 30 Days NP

Job Summary

We are seeking a highly skilled and motivated Linux Device Driver Engineer with strong C/C++ programming skills and hands-on experience in Linux driver development. The ideal candidate will have a proven track record of working with kernel modules and hardware interfaces, and be comfortable debugging and optimizing low-level system software.

Key Responsibilities

• Porting existing Linux device drivers to new platforms, SoCs, and kernel versions.
• New driver development for custom hardware components and peripherals.
• Debugging kernel and driver-level issues using industry-standard tools.
• Integration & bring-up of hardware with Linux-based systems.
• Collaborate with hardware teams to interpret specifications and enable device functionality.
• Optimize drivers for performance, reliability, and resource efficiency.
• Write clear technical documentation for driver APIs, design, and integration steps.

Required Skills & Qualifications

• Bachelor’s/Master’s in Computer Science, Electronics, or related field.
• 4 to 8 years of professional experience in software development.
• Strong proficiency in C/C++ programming and memory management.
• Hands-on experience with any Linux device driver (character, block, network, USB, PCIe, I2C, SPI, etc.).
• Good understanding of Linux kernel architecture, module programming, and build systems.
• Knowledge of interrupt handling, DMA, and device tree configuration.
• Familiarity with cross-compilation and embedded Linux toolchains.
• Experience with debugging tools (GDB, ftrace, perf, printk, etc.).
• Version control experience (Git).

Preferred Skills

• Exposure to multiple driver types (networking, storage, multimedia, etc.).
• Experience with Yocto, Buildroot, or similar embedded Linux environments.
• Knowledge of real-time Linux and RT patches.
• Scripting knowledge (Python, Bash) for testing and automation.

Soft Skills

• Strong analytical and debugging skills.
• Good communication and collaboration abilities.
• Ability to work independently and take ownership of deliverables.

• Should have excellent knowledge of Swift and Objective C
• Good working knowledge in Cocoa Touch
• Experience with performance and memory tuning with tools
• Experience with memory management & caching mechanisms specific to mobile devices
• Experience with third-party libraries and APIs
• Experience working with Core Data, Realm
• Understanding of the full mobile development life cycle
• Experience in publishing apps to the App Store.
• Code version tool – Git, Bitbucket
• Design Pattern - MVC and MVVM, MVP
• Must be able to provide individual or project oversight on rapid prototyping/POC 
• efforts and large scale enterprise wide roll out planning.
• Must be familiar with software development methodologies like Agile, Waterfall, Iterative etc.
• Must have strong analytical skills and should be able to define and build competency assets – estimators, tools, reusable assets, scripts, etc.
• Must have strong communication and customer interfacing skills with particular emphasis on Scope and Requirements Management

POSITION: SAP IN OIL & GAS

CSA - U2VCYT  & U2VCYV 

Relevant years of Experience: 6- 8 years of experience in IS Oil

NP- IMMEDIATE JOINER

WORK FROM OFFICE / REMOTE

LOCATION: PAN INDIA

Mandatory Skills for screening:-Good in configuration/ blueprinting/ understanding the process flow in SAP IS OIL & GAS downstream scenario mapping.

Good to have (Not Mandatory): ABAP debugging

Detailed Job Description: The candidate should have 6 to 8 yrs of SAP IS Oil experience and worked on at least two implementation projects. Should be very conversant with Oil downstream processes. Capable of taking part in blueprinting workshops with clients and ready to work hands-on in Configuration, Integration testing, UAT etc. Should also know the SAP Logistics area.