11+ System testing Jobs in Mumbai | System testing Job openings in Mumbai

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Vector Artist — Job Description

Role Summary

Vectorize and adapt packaging artwork based on client references, briefs, or AI-generated concepts. Work ranges from clean vectorization of provided visuals to independent creative execution when only a description is given. This is a fast-paced role with frequent turnaround demands.

Key Responsibilities

Vectorize designs from references or AI-generated concept images

Where only a text description is provided, use independent creative judgment to design and vectorize from scratch

Adjust and resize artwork to match required print dimensions for jars, pouches, and other packaging formats

Prepare final print-ready package files

Design flyers as needed

Handle multi-flavor/multi-variant product lines given one reference design, replicate and adapt it across multiple variants (adjusting names, colors, and specific elements while maintaining brand consistency)

Manage multiple design requests simultaneously without compromising quality

Required Skills

Advanced Adobe Illustrator proficiency (vectorization, pen tool, path/shape operations)

Ability to work from loose references or written descriptions and translate them into finished designs

Strong understanding of print specs and adjusting artwork to different package dimensions

Consistency in replicating a design across multiple flavor/variant sets

Ability to work quickly and accurately under tight deadlines in a high-volume, fast-paced environment

Preferred Traits

Comfortable with quick turnarounds and shifting priorities

Self-starter who can move from brief to finished file with minimal back-and-forth

Deliverables

Print-ready vector files for jars, pouches, and packaging

Flyers

Multi-variant design sets from a single reference

Job Title: Junior Accounts Executive

Location: Kalyan, Mumbai

CTC: Up to ₹3.0 LPA

Experience: 1 – 2 years

Job Summary

We are seeking a proactive Junior Accounts Executive to support accounting

operations, MIS reporting, and project financial tracking. The role involves handling daily

accounting tasks, monitoring project expenses, and ensuring proper documentation and

compliance.

Key Responsibilities

 Prepare and maintain MIS reports on a regular basis

 Pass Tally entries (purchase, sales, journal, payments, receipts)

 Track and monitor project-wise expenses and payments

 Analyze and report Budget vs Actual expenses

 Perform document checking and verification

 Coordinate with CA for utilization certificates and financial documentation

 Prepare and maintain vouchers and proper filing system

 Conduct physical site visits/checking for verification when required

 Ensure statutory compliance and proper documentation

 Coordinate with internal teams for accounts and project updates

Required Skills & Qualifications

 Bachelor’s degree in Commerce (B.Com) or related field

 1 – 2 years of experience in accounting

 Working knowledge of Tally ERP

 Basic understanding of MIS reporting and budgeting

 Familiarity with statutory compliance requirements

 Good knowledge of MS Excel

 Strong attention to detail and organizational skills

Preferred Candidate Profile

 Willingness to visit project sites when required

 Good coordination and communication skills

 Ability to manage multiple tasks and deadlines

Why Join Us?

 Exposure to project-based accounting and MIS

 Opportunity to learn and grow in a dynamic environment

 Hands-on experience in compliance and financial tracking

Review Criteria

• Strong Data Scientist/Machine Learnings/ AI Engineer Profile
• 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models
• Strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.
• Hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models
• Strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text
• Experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
• Preferred (Company) – Must be from product companies

Job Specific Criteria

• CV Attachment is mandatory
• What's your current company?
• Which use cases you have hands on experience?
• Are you ok for Mumbai location (if candidate is from outside Mumbai)?
• Reason for change (if candidate has been in current company for less than 1 year)?
• Reason for hike (if greater than 25%)?

Role & Responsibilities

• Partner with Product to spot high-leverage ML opportunities tied to business metrics.
• Wrangle large structured and unstructured datasets; build reliable features and data contracts.
• Build and ship models to:
• Enhance customer experiences and personalization
• Boost revenue via pricing/discount optimization
• Power user-to-user discovery and ranking (matchmaking at scale)
• Detect and block fraud/risk in real time
• Score conversion/churn/acceptance propensity for targeted actions
• Collaborate with Engineering to productionize via APIs/CI/CD/Docker on AWS.
• Design and run A/B tests with guardrails.
• Build monitoring for model/data drift and business KPIs

Ideal Candidate

• 2–5 years of DS/ML experience in consumer internet / B2C products, with 7–8 models shipped to production end-to-end.
• Proven, hands-on success in at least two (preferably 3–4) of the following:
• Recommender systems (retrieval + ranking, NDCG/Recall, online lift; bandits a plus)
• Fraud/risk detection (severe class imbalance, PR-AUC)
• Pricing models (elasticity, demand curves, margin vs. win-rate trade-offs, guardrails/simulation)
• Propensity models (payment/churn)
• Programming: strong Python and SQL; solid git, Docker, CI/CD.
• Cloud and data: experience with AWS or GCP; familiarity with warehouses/dashboards (Redshift/BigQuery, Looker/Tableau).
• ML breadth: recommender systems, NLP or user profiling, anomaly detection.
• Communication: clear storytelling with data; can align stakeholders and drive decisions.

Strong Business Development / Inside Sales profile

Mandatory (Experience): Must have 1+ year of experience in Business Development or Sales roles with a product company

Mandatory (Client Interaction): Experience interacting with SME / SMB business owners and converting leads to product demos or sales

Mandatory (Sales Skills): Strong cold calling, objection handling, and lead conversion skills

Mandatory (Communication): Excellent verbal and written communication skills

Mandatory (Company): Product companies (B2B SAAS preferred)

Mandatory (Note 1): This is a complete in-office position based in Mumbai

Mandatory (Note 2): This is an IC role

Mandatory (Note 3): The years of experience of the candidate should not exceed 4 years

Job Title: Sr. / Quality Assurance Engineer – LOS/LMS

Location: Mumbai (Chembur)

Company: KreditVenture

CTC: Up to ₹8.5 LPA

Working Mode: Full-Time

Experience Required: 3–5 Years

Preference: Immediate Joiners or Candidates Serving Notice

Company Overview:

KreditVenture is a growing financial technology company focused on delivering innovative lending solutions. The organization develops and manages digital platforms for Loan Origination (LOS) and Loan Management Systems (LMS), targeting products such as Loan Against Property (LAP) and Commercial Vehicle Loans.

Job Summary:

We are looking for a Quality Assurance Engineer with experience in Loan Origination Systems (LOS) and Loan Management Systems (LMS) to test and ensure high-quality software delivery across the lending lifecycle. The ideal candidate will have hands-on experience in functional testing, especially in financial services or lending platforms, and will ensure systems comply with regulatory standards and business needs.

Key Responsibilities:

Functional Testing

• Design and execute test cases for LOS and LMS functionalities
• Perform end-to-end testing of loan lifecycle: application → underwriting → disbursement → servicing → closure
• Validate calculations for interest rates, EMIs, fees, and schedules

Test Case Development & Execution

• Develop test scripts/scenarios for LAP and CV loans
• Execute and maintain manual and regression tests

Defect Tracking

• Log, track, and retest bugs using tools like JIRA or Bugzilla
• Collaborate with developers to ensure resolution and closure of defects

Stakeholder Collaboration

• Work with Business Analysts, Developers, and Product Managers
• Participate in sprint planning and requirement reviews

Compliance Testing

• Ensure system compliance with financial regulations, disclosures, and reporting standards

Reporting & Documentation

• Prepare test reports, defect logs, test coverage, and documentation for knowledge sharing

UAT Support

• Assist in User Acceptance Testing (UAT) and help validate business readiness

Required Skills & Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or equivalent

Experience:

• 3–5 years of experience in functional testing, especially in lending/loan systems
• Strong knowledge of Loan Against Property (LAP) and Commercial Vehicle Loans

Technical Skills:

• Hands-on experience with testing tools: JIRA, TestRail, Selenium, HP ALM, QTest
• Working knowledge of SQL for database validation
• Understanding of LOS/LMS architecture and APIs

Testing Methodologies:

• Strong experience with Functional, Regression, Integration, and UAT Testing
• Familiarity with Agile/Scrum and SDLC best practices

Soft Skills:

• Strong attention to detail, communication, and time management
• Collaborative team player with problem-solving mindset

Preferred Certifications (Optional):

• ISTQB or equivalent testing certifications
• Certifications in finance, banking, or loan platforms are a plus

Why Join KreditVenture?

• Join a mission-driven company focused on financial inclusion and innovation
• Work on cutting-edge digital lending platforms with real-world impact
• Career growth and professional development opportunities

Skyber is a fintech based in Mumbai, India and is building a connected commerce platform and disruptive Enterprise SaaS with the fundamental of digitalising, unifying and streamlining businesses processes and transactions.

At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with a procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.

To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.

Being a part of Skyber is like being a part of a Sports team. Where we back each other.  We know each other's strengths and weaknesses and work towards becoming better individuals and humans while working towards achieving this Dream together.

At Skyber, we believe that responsibility backed by right culture and ambitions backed by ability can move mountains. Thus, people don't get hired by us, but invited to join the cult. ⚡

Our flagship platform - Dhanda (https://mydhanda.com">https://mydhanda.com) is live on Play Store and iOS App Store 🚀

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in HTML, CSS, SCSS & JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

1. Working with a young & dynamic team that constantly tests your thinking and beliefs.
2. No specific work timings. We believe that your work should speak for you and not the time.
3. Constant amusement by Dot (Warning: Apply only if you like dogs) 🐶
4. Occasional doses of Yummy Home Cooked food😋
5. Homelike Work Environment (We also have a bed if you need to sleep - even though we think you wont get any)

If you like what we are doing, and possess the right skillsets and are willing to learn then what are you waiting for? Apply