11+ System testing Jobs in Mumbai | System testing Job openings in Mumbai

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Position: Android Developer

Experience: 3+ - 10 Years

Location: Mumbai

Employment Type: Full-Time

About the Role

We are looking for a highly skilled and experienced Senior Android Developer to join our team. The ideal candidate will have extensive experience in Android application and SDK development, proficiency in AIDL (Android Interface Definition Language), and expertise in creating scalable and modular applications using multi-module architecture and MVVM (Model-View-ViewModel) patterns.

Key Responsibilities

• Design, develop, and maintain robust Android SDKs and libraries.
• Collaborate with cross-functional teams to define, design, and ship new SDK features.
• Implement and manage inter-process communication using AIDL.
• Develop and maintain services and background processes for seamless application functionality.
• Architect scalable multi-module Android applications with proper separation of concerns.
• Utilize the MVVM architecture for clean, testable, and maintainable code.
• Optimize application performance and memory usage.
• Write clean, well-documented, and efficient code while adhering to industry standards.
• Perform code reviews, provide mentorship, and ensure best practices are followed across the development team.
• Debug and resolve issues, ensuring application stability and reliability.
• Stay updated on the latest Android development trends, tools, and frameworks.

Key Skills and Qualifications

• 3-7+ years of professional Android development experience.
• Proven experience in building and maintaining Android SDKs.
• Strong understanding and hands-on experience with AIDL.
• Proficient in Android services, background tasks, and inter-process communication.
• Expertise in multi-module architecture for Android applications.
• Strong understanding of MVVM architecture and data binding.
• Solid knowledge of Android design principles, patterns, and best practices.
• Experience with testing frameworks (e.g., JUnit, Mockito) for unit and integration testing.
• Proficiency with tools like Git, Gradle, and Android Studio.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications

• Familiarity with CI/CD pipelines for Android projects.
• Knowledge of Kotlin Coroutines and Flow.
• Exposure to performance monitoring and optimization tools.
• Contributions to open-source projects or Android developer communities.
• Experience with Jetpack libraries and Compose. 

Job Title: SailPoint IdentityNow Consultant

Location: Mumbai (Hybrid)

Experience: 4+ Years

About the Role:

We are seeking an experienced SailPoint IdentityNow Consultant to join our team. The ideal candidate will have strong expertise in Identity and Access Management (IAM) solutions, with hands-on experience in SailPoint IdentityNow implementation, development, and cloud integration. This role involves working closely with clients to design, configure, and deploy IAM solutions that meet business and security requirements.

Key Responsibilities:

• Implement and configure SailPoint IdentityNow solutions for enterprise clients.
• Develop custom connectors, workflows, and rules within SailPoint IdentityNow.
• Integrate SailPoint with cloud platforms (Azure AD, AWS, GCP) and on-prem applications.
• Perform identity lifecycle management, access certification, and role-based access control.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot and resolve issues related to identity provisioning and governance.
• Ensure compliance with security standards and best practices.

Required Skills & Qualifications:

• 4+ years of experience in Identity and Access Management (IAM).
• Strong hands-on experience with SailPoint IdentityNow (implementation & development).
• Proficiency in Java, BeanShell scripting, and REST APIs for customization.
• Experience in cloud integration with major platforms (Azure, AWS, GCP).
• Knowledge of Identity Governance and Administration (IGA) concepts.
• Familiarity with authentication protocols (SAML, OAuth, OpenID Connect).
• Excellent problem-solving and communication skills.

Nice to Have:

• Experience with SailPoint IdentityIQ.
• Knowledge of DevOps tools and CI/CD pipelines.
• Certifications in SailPoint or IAM technologies.

Work Mode:

• Hybrid (Mumbai-based)

Location: Mumbai (On-site)

Experience: 2+ Years

Joining: Immediate Joiner Preferred

Employment Type: Full-time

🔍 Key Responsibilities:

• Develop and maintain web applications using PHP and CodeIgniter framework.
• Build and manage dynamic frontends using Angular.
• Integrate RESTful APIs and ensure seamless communication between backend and frontend.
• Optimize application for maximum speed, performance, and scalability.
• Collaborate with cross-functional teams for end-to-end product development.
• Debug and resolve application issues and bugs.

✅ Must-Have Skills:

• Strong experience with PHP and CodeIgniter.
• Proficient in Angular (any version).
• Solid understanding of HTML5, CSS3, JavaScript, and TypeScript.
• Knowledge of MySQL or other relational databases.
• Familiar with Git version control and RESTful API integration.

What you need to have:

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Key Account Manager Job Description

                                                                         JOB DESCRIPTION (JD)

The following obligatory points are a standard part of every JD and each employee regardless of his/her designation is fully obliged to fully understand and comply with the below:

1. Unconditional compliance of the following policies:
2. Company Inner Regulations and Information Security Protocol (ISP).
3. Departmental Policy (DP) or Work Centre Area Policy (WCAP) – whichever and wherever applicable.
4. Guidelines to systems and documentation.

Detailed description of specific responsibilities:

1. B2B lead generation.
2. Arranging meetings and demos of our offerings to potential clients.
3. Deal closure.
4. Handling ground force (supermen) and ensure customer satisfaction in terms of services and operations after sales.
5. Coordinate with formulation and tech team to give them market feedback to help in improvement of our products and also manage demand and supply in market.
6. Handle customer queries and solve their problems.
7. Onboard new distributors on panel and handle business through them. Also handle existing distributors.
8. Manage all legal paper work related to sales and subscription of our products and services.
9. Collection of payments from all the clients and distributors handled.