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The Opportunity

Join our “DevOps for Content” revolution as we partner with global brands and agencies

to transform their end-to-end creative workflows – from ideation to activation – to deliver

AI-powered content services with speed, scale, and governance.

Through an AI-first experimentation approach and deep expertise in both first-party and

third-party AI models, we develop new applications, platforms, and scalable patterns

that unlock the GenAI-powered Content Supply Chain. We function as a continuous

product innovation engine—feeding repeatable customer solutions straight into the

product roadmap to accelerate product-led growth.

As a Forward-Deployed AI Engineer, you will own the end-to-end development and

launch of GenAI applications through Adobe and third-party generative models. You are

an AI native who will embed directly into customer teams to spin up proof points in days

and co-develop features that enhance customer value. If you thrive in start-up

environments—scaling products from prototype to production, pushing innovative

research into real-world use cases, and owning product & business outcomes—you’ll fit

right in here!

What You’ll Do

 Collaborate & Innovate: Partner with Technical Architects, Engagement

Managers and Product teams to define customer requirements/use cases,

facilitate technical workshops, and co-create specific GenAI solutions.

 Prototype Rapidly: Apply an AI-first experimentation mindset—build proof

points in days, iterate on feedback, and drive quick wins. UX/UI and rapid

prototyping skills are a plus.

 Engineer End-to-End: Design, build, and deploy full-stack applications and

microservices—integrating Firefly APIs, Common Extensibility Platform,

GenStudio for Performance Marketing, headless CMS architectures and UX/UI

Designs.

 Bridge to Product: Capture field-proven use cases and funnel them back to

Product & Engineering—fueling the Firefly roadmap.

 Automate & Scale: Develop reusable components, CI/CD pipelines, and

governance checks to ensure consistent, repeatable delivery.

 Operate at Speed: Thrive in a constantly evolving, start-up-like

environment—own delivery sprints, tackle challenges on-site/remotely, and adapt

to evolving AI trends.

 Share & Elevate: Document your playbooks, prompts, and patterns in our

internal knowledge base—helping the whole organization move faster.

What You Bring

 Full-Stack Expertise: 5+ years as a full-stack developer or technical consultant

building and launching production software (React.js/Next.js/Angular;

Node.js/Java Spring Boot; REST/GraphQL, HTML, JavaScript, Java, XML).

 AI Tinkerer: AI-native tinkerer who embeds AI in your day-to-day workflows and

spends your free time inventing and tinkering with the possibilities of AI. You

keep ahead of market trends across third-party models, GPUs, and new AI

applications.

 Adobe Fluency: Deep understanding of Adobe Creative Cloud APIs/SDK/CEP,

Firefly Services APIs, and Adobe Experience Cloud integrations (AEM, Workfront

Fusion, AJO or equivalent experience).

 Cloud & DevOps Savvy: AWS/Azure/GCP, containerization

(Docker/Kubernetes), and CI/CD tooling (GitLab, Jenkins, etc.).

 Strong communicator: You translate complex AI concepts for both engineers

and executives and guide customers through technical decisions aligned to

business objectives.

 Customer-Centricity: Always prioritizing the customer and their needs and

expectations first in everything you do. You are outstanding at contributing to a

culture of customer-centricity among your team and your extended ecosystem.

 Startup DNA: Thrives in fastpaced, ambiguous environments—relentlessly

seeking better, faster, more innovative ways to solve customer objectives and

challenges

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Looking for a skilled Oracle Finance Functional Analyst with hands-on experience in Oracle EBS R12 (min 2 modules) and Fusion Financials.

Key Skills:

• Strong knowledge of P2P, O2C, GL
• Proficient in SQL & ITIL processes
• Experience with Oracle EBS/Fusion support & enhancements
• Excellent communication & problem-solving skills
• Must be open to UK shifts (1:30–10:30 PM / 2:30–11:30 PM)

Good to Have:

• Oracle certification
• Experience in global support environments

DevOps Engineer

The DevOps team is one of the core technology teams of Lumiq.ai and is responsible for managing network activities, automating Cloud setups and application deployments. The team also interacts with our customers to work out solutions. If you are someone who is always pondering how to make things better, how technologies can interact, how various tools, technologies, and concepts can help a customer or how you can use various technologies to improve user experience, then Lumiq is the place of opportunities.

Job Description

• Explore about the newest innovations in scalable and distributed systems.
• Helps in designing the architecture of the project, solutions to the existing problems and future improvements to be done.
• Make the cloud infrastructure and services smart by implementing automation and trigger based solutions.
• Interact with Data Engineers and Application Engineers to create continuous integration and deployment frameworks and pipelines.
• Playing around with large clusters on different clouds to tune your jobs or to learn.
• Researching about new technologies, proving the concepts and planning how to integrate or update.
• Be part of discussions of other projects to learn or to help.

Responsibilities

• 2+years of experience as DevOps Engineer.
• You understand actual networking to Software defined networking.
• You like containers and open source orchestration system like Kubernetes, Mesos.
• Should have experience to secure system by creating robust access policy and network restrictions enforcement.
• Should have  knowledge about how applications work are very important to design distributed systems.
• Should have experience to open source projects and have discussed the shortcomings or problems with the community on several occasions.
• You understand that provisioning a Virtual Machine is not DevOps.
• You know you are not a SysAdmin but DevOps Engineer who is the person behind developing operations for the system to run efficiently and scalably.
• Exposure on Private Cloud, Subnets, VPNs, Peering, Load Balancers and have worked with them.
• You check logs before screaming about error.
• Multiple Screens makes you more efficient.
• You are a doer who don’t say the word impossible.
• You understand the value of documentation of your work.
• You understand the Big Data ecosystem and how can you leverage cloud for it.
• You know these buddies - #airflow, #aws, #azure, #gcloud, #docker, #kubernetes, #mesos, #acs

Company operates in over 25 countries across six continents and is part of Publicis Media, one of four solution hubs within Publicis Groupe, which is present in over 100 countries and employs nearly 80,000 professionals.

It believe there are better ways for brands to connect with people. And we’re on a mission to guide brands to better connections -- across consumers, channels and partners. These are just some of the services we offer our clients in our quest to deliver ambitious outcomes.

Mindhouse is a leading Global Wellness Platform, offering a variety of meditation, yoga and nutrition based services.

The Mindhouse app was rated as one of Google Play's Best Apps for 2020 for personal growth, and has seen over 200,000 downloads since April 2020. The app is also used by employees at over 600 corporates, and we work with over 100 organizations to curate live classes for their employees.

Our founding team brings rich experience of scaling and building global businesses & internet unicorns. And one of our team members holds a Limca Record for motorcycling (this isn’t really relevant to your role, we just like bragging about it).

Website: https://http://www.mindhouse.com/">www.mindhouse.com/

About the Role

As part of the sales team, you will be responsible for talking to leads interested in our services and converting them into paid members. This role involves understanding the needs of potential customers, suggesting classes/programs to them, converting them to paid members of Mindhouse and ensuring a smooth on-boarding process for them. 

We are looking for self-starters with great convincing skills, and most importantly - someone who enjoys doing sales.

Come work directly with the founding team while we are putting together a core team to help build a global wellness platform out of India and gain the opportunity to grow at an extremely fast pace along with the organisation. 

Apply today and change the face of the global health & wellness industry. 

Skills & Competencies

• Excellent communication skills with fluency in English
• Passion for sales - it should excite you not scare you
• A highly driven self-starter, with very strong ownership of their work
• Interest in mind-body wellness/fitness

Responsibilities

• Own sales targets to facilitate membership sales and renewals
• Understanding the prospective customer's needs and goals, and suggesting relevant programs
• Setting trial classes, following-up with the prospects to collect feedback and pushing for conversions

What you’ll love about us

• Open minded collaborative culture of enthusiastic hustlers
• Fast paced work environment with a steep learning curve, and high potential for growth
• Ownership, autonomy and freedom to operate in a flat non-hierarchical structure - work directly with key stakeholders
• Free & pretty great coffee (once we’re back to office full-time)

• Technical Experience on Physical Layer of 3GPP LTE
• Experience on DSP Development\
• Proficient in C Good
• understanding of Wireless Communications
• Experience on MAC-PHY interface
• Behavioral Interpersonal skills & Ability to work in team
• Good Communication Skills Good Analytical Skills