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Only Noida location, 5 days WFO

Palcode.ai is hiring a Software Developer, Tester – QA Manual Tester

Role Description

We are seeking a QA Engineer for remote role with a 6 month - 12 month. The QA Engineer will be responsible for executing manual tests, drafting automation testing, creating precise test cases, and ensuring the quality of software deliverables. The role involves collaborating with the development team to identify, report, and resolve bugs while contributing to maintaining a high standard of software testing and quality assurance.

Qualifications

• Experience in Test Execution and identifying potential issues effectively.
• Proficiency in Quality Assurance processes with a keen eye for detail and accuracy.
• Skills in Manual Testing and creating comprehensive Test Cases.
• Knowledge of software development workflows and expertise in Software Testing.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a remote team environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
• Familiarity with AI-driven tools and construction software is a plus.

● 11–15 years of marketing experience, preferably in B2B SaaS.

● Minimum 5–6 years of people management experience, with a demonstrated ability to build and lead

high-performing teams.

● Strong experience in customer marketing and lifecycle marketing.

● Deep understanding of modern marketing tools (e.g., HubSpot, Salesforce, Marketo, Pardot, etc.).

● Strong project management skills with the ability to handle multiple priorities in a fast-paced

environment.

● Excellent communication skills — both written and verbal.

● Analytical mindset with a data-driven approach to decision-making.

● SaaS experience at the SMB, Mid Market, and Enterprise level strongly preferred.

● Leadership experience (managed teams)

● Knowledge of customer success platforms and retention analytics.

● Prior experience working in remote and globally distributed teams.

● Passion for storytelling and showcasing customer success.

● Demonstrated experience using AI tools for marketing tasks such as content ideation and creation.

● Experience with Canva templates or similar tools to streamline visual content creation.

● Experience developing and aligning marketing initiatives with OKRs.

• Strong Product, UI/UX Designer Profile, with a focus on B2B SaaS/ Enterprise Products
• Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product design, with a strong track record in B2B SaaS
• Mandatory (Experience 2) – Must have experience in designing for complex domains such as automation platforms, low-code platforms, data management tools etc
• Mandatory (Tools) – Proficient in Figma and familiar with modern design tools such as Notion, Framer, Webflow, Builder.io, Zapier, Replit, Lovable.
• Mandatory (Portfolio) – Strong portfolio showcasing case studies, user research and UX work for B2B Enterprise SaaS products

Preferred

• Preferred (Products) – Experience with or understanding of platforms like Atlan, Retool, Perplexity, Claude, Zapier, or similar.
• Preferred (Domain Expertise) – Deep understanding of at least one vertical: automation, low code, or data engineering, AI agents able to handle backend integration and schema workflows.

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Presenting lessons in a comprehensive manner and using visual/audio means to facilitate learning.

Providing individualized instruction to each student by promoting interactive learning

Create and distribute educational content (notes, summaries, assignments etc.)

Assess and record students’ progress and provide grades and feedback.

Maintain a tidy and orderly classroom.

Collaborate with other teachers, and parents and participate in meetings as an when required.

Observe and understand students’ behaviour and psyche.

Develop and enrich professional skills and knowledge by attending seminars, conferences etc.

Explaining the concepts in easy and understandable terms to the students.

Using real-life examples to teach geometrical concepts.

Developing students' interest in subjects.

Planning and creating teaching materials.

You will also be responsible for assigning homework, grading assignments and quizzes, and documenting students' progress. Etc.,

What you need to have:

As a product engineer, you will be responsible for continuous improvement of Cashfree experience for all our customers and end-users. You will dream big but identify and take small steps towards achieving that goal. You will receive great feedbacks at every step of the development cycle from your peers to our customers and end-users.

You may be working on architecting the money disbursement flow or creating most-friendly interface for consumer payment. All our engineers identify as generalist and building products that are useful and delightful are core to our engineering culture.

You're more than a coder. You wil be part of entire product process, from conceptualizing till post-launch evaluation. You should have deep empathy for the users to minimize the gap between what we build and what they need. Have sound judgement to balance between code writing speed and it's maintainability. Knowledge of variety of server-side/frontend frameworks is desirable but not compulsory.