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Job Description:

The ideal candidate will have a strong background in managing IT projects, excellent leadership skills, and a proven track record of delivering projects on time and within budget. As a Project Manager, you will be responsible for overseeing various IT projects, coordinating with cross-functional teams, and ensuring successful project delivery.

Roles & Responsibilities:

• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Manage the execution of projects, ensuring adherence to the project plan.
• Communicate effectively with clients to understand their requirements and manage their expectations.
• Serve as the primary point of contact for all project-related communications.
• Facilitate regular status meetings with stakeholders and project teams.
• Assign tasks and responsibilities to team members, and ensure timely completion of deliverables
• Ensure that project deliverables meet quality standards and client expectations.
• Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• At least 3+ years of experience in project management within the IT industry.
• Proven track record of successfully delivering IT projects on time and within budget
• Strong knowledge of project management methodologies (e.g., Waterfall, Agile, Scrum)
• Proficiency with project management tools (e.g., MS Project, Jira, Trello, Asana)
• Understanding of software development lifecycle (SDLC) and IT infrastructure.

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

Academic Counsellor– Business Development (B2C)

I. Responsibilities

• Perform Basic Duties of a BDE

• Respond promptly to any issues that directly affect sales.

• Hire, onboard and train new team members in the sales team.

• Contact potential clients through cold calls, emails, and social media, presenting EduFynd's services to generate leads and engagement.

• Engage and qualify inbound leads generated from organic and inorganic marketing campaigns

• Nurture leads through timely follow-up, providing relevant information, and addressing inquiries to move them through the sales funnel.

• Maintain accurate records of lead interactions and pipeline status using CRM software.

• Effectively present EduFynd's service to potential clients during meetings and presentations.

• Understand student requirements and suggest suitable course & universities that align with their needs and preferences.

• Foster long-term, trusting relationships with clients by providing consistent support, regular communication, and updates.

• Handle all business development activities, ensuring smooth execution from lead generation to client on boarding.

• Proactively build relationships with partners and other industry professionals by visiting their offices and exploring collaborative business development opportunities.

Candidate Requirement

• One year experience as a business development executive

• Sales/Customer service skills

• outstanding communication ability – verbal & written

• should be multilingual

• Confident and pleasant personality

• Well-organized

• Ability to work with targets

• Sound judgement

• Bachelor’s degree

Job Overview

We are looking for an AI Market Research & Social Media Associate to research AI trends, analyze market developments, and create engaging content across all social media platforms. The ideal candidate is passionate about AI, skilled in research, and experienced in social media strategy to maximize audience engagement.

Key Responsibilities

• Research AI trends, market developments, and industry insights.
• Analyze AI adoption, competitor strategies, and emerging technologies.
• Create engaging content for LinkedIn, Twitter, Instagram, YouTube, TikTok, and more.
• Simplify complex AI topics into easy-to-understand posts, infographics, and videos.
• Develop and manage a content calendar for consistent social media posting.
• Monitor social media trends, optimize engagement, and track performance metrics.
• Engage with AI communities, industry leaders, and influencers.
• Collaborate with internal teams to align research and content strategies.

Qualifications & Skills

Required:

• Strong interest in AI, market research, and emerging technologies.
• Excellent research, writing, and analytical skills.
• Proficiency in content creation for multiple social media platforms.
• Understanding of social media trends, algorithms, and engagement strategies.
• Ability to simplify and present complex AI topics in an engaging way.
• Self-motivated and proactive.

Preferred:

• Background in AI, Data Science, Marketing, or Digital Media.
• Experience in social media management or content strategy.
• Familiarity with AI tools (OpenAI, Hugging Face, TensorFlow, LangChain).
• Knowledge of SEO and social media analytics.

Benefits

• Hands-on experience in AI market research and content strategy.
• Exposure to leading AI tools, trends, and industry insights.
• Networking opportunities with AI experts and thought leaders.
• Opportunity to grow in AI, digital marketing, and content creation.

Job Type: Internship

Contract length: 6 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person

Who are we?

Kriyadocs is a leading document workflow platform focused on the publishing industry. At Kriyadocs®, we have partnered with prestigious publishing houses across the world for over 18 years and delivered world-class, publication-ready digital & print content by applying cutting-edge technology, streamlined processes, and extensive domain expertise. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption in order to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers, and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

• Deliver Excellence - Deliver Delight
• Stay Curious - Stay Driven
• Dream Big - Rise Together

You could also be a Kriyator, if you are

• Fearless in taking on challenges
• Focused in learning, demonstrating new skills and working towards successful outcomes
• Fanatical in taking pride and responsibility in all your work 

Job Description

We are looking for a Software engineer to join our cutting-edge development team as it grows. We want someone who is comfortable asking “why?” The ideal candidate is a divergent thinker who understands industry best practices and has experience with multiple coding languages. They are a team player possessing strong analytical as well as technical skills, and are able to communicate the logic behind technical decisions to non-tech stakeholders. They must be comfortable working in an agile environment and have the ability to “take the wheel” when necessary. They will work with multiple technologies and develop a keen sense of evaluating and using the appropriate technology to derive the best solution.

What you will do?

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write and test code to ensure compatibility and stability: refine and rewrite as necessary
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Follow the spec and its requirement and develop the features/project
• Providing written knowledge transfer material as documents

Requirements

Must have

• 1+ years experience coding in nodejs programming language 
• Solid understanding of data structures and algorithms, Collections, good design principles like SOLID 
• Problem solving & analytical aptitude 
• Excellent verbal and written communication skills 
• Experience in source code control with GIT/SVN
• Should be flexible to work on a variety of programming languages like NodeJS, React, etc. and on XML technologies like XSLT, XML Pipelines, etc

Good to have

• Experience working in the Node JS stack 
• Unit testing and automation frameworks 
• Experience working in a public cloud environment (AWS preferred) 
• Working with distributed microservice architectures 
• Agile product development life cycle

Eligibility Criteria 

• Bachelor's or Master's degree in Computer science or related fields from a reputed institution
• Any internship experience is a plus
• Experience : 1-4 years 
• Location : Chennai. Work from office (Mon to Fri)

Engineering Manager – Backend

Opportunity in this role / Why should you join us?

Series D funded supply chain startup.

Requirements

• Software engineering experience of greater than or equal to 7 years
• Experience managing a technical team of at least 3 people
• Exposure to consumer facing products
• Strong technical background and ability to contribute to design and review
• Familiarity with our tech stack or an analogous tech stack

Technologies Used

• Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
• Languages : Kotlin, Java, Ruby, Javascript, Python
• Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
• Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
• Server management : Amazon ECS, Docker
• Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture

Roles and Responsibilities

This role requires a person to drive the engineering of a set of products by aligning with business and product

stakeholders and building and upskilling a team to aid in this. The responsibilities include:

Business and product alignment and planning

• Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
• Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
• Formalize business requirements into roadmaps and sprints.

1. Product and system development

• Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
• Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
• Drive good code review practices, using the review process as a mentoring tool to upskill people.
• Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.

1. Project Management

• Drive the execution of the project by delegating tasks effectively.
• Resolve blockers through technical expertise, negotiation and delegation.
• Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.

1. Maintenance

• Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
• Performance monitoring and optimization for systems.
• Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.

1. Team Management

• Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
• Do periodic assessment of reportees, chart their career growth paths and train them.
• Recruit members into the team by collaborating effectively with the recruitment team.

Product Overview

You will be contributing to products concerning both customers and partner drivers. Product sectors

include:

• Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
• Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
• Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
• Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
• Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.

Job Title: Sales Development Manager - Corporate Gifting

Position Overview:

As a Sales Development Manager in the Corporate Gifting industry, you will be responsible for driving revenue growth through the development and execution of strategic sales initiatives. The ideal candidate will have a strong background in sales, a proven track record in the corporate gifting sector, and the ability to lead and motivate a sales team.

Key Responsibilities:

Sales Strategy and Planning:

·      Develop and implement a comprehensive sales strategy to achieve revenue targets and market share growth.

·      Analyze market trends, competitor activity, and customer behavior to identify new business opportunities.

·      Collaborate with the leadership team to set sales goals and objectives.

Team Leadership:

·      Lead and inspire a high-performing sales team.

·      Provide coaching, training, and mentorship to team members to enhance their sales skills and product knowledge.

·      Set clear performance expectations and regularly assess team performance against targets.

Corporate Gifting Expertise:

·      Leverage your expertise in the corporate gifting field to understand client needs and propose innovative gifting solutions.

·      Stay informed about industry trends, emerging technologies, and best practices in corporate gifting.

Client Relationship Management:

·      Cultivate and maintain strong relationships with key clients and prospects.

·      Collaborate with the marketing team to develop and execute effective client engagement strategies.

Sales Process Optimization:

·      Streamline and optimize the sales process to improve efficiency and effectiveness.

·      Implement and manage CRM tools to track and analyze sales performance metrics.

Collaboration:

·      Work closely with cross-functional teams, including marketing, operations, and customer service, to ensure seamless execution of sales initiatives.

·      Collaborate with product development teams to align offerings with market demand.

Qualifications:

·      Bachelor's degree in Business, Marketing, or a related field.

·      Proven experience in sales, with a focus on corporate gifting.

·      Demonstrated success in leading and managing high-performing sales teams.

·      Strong understanding of the corporate gifting market and industry trends.

·      Excellent communication, negotiation, and interpersonal skills.

·      Ability to think strategically and execute tactically.

·      Proficiency in CRM tools and sales analytics.

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net.

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.