11+ Zendesk Jobs in Hyderabad | Zendesk Job openings in Hyderabad

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

🚀 We’re hiring Technical Designers with strong expertise in Domain-Driven Design, OSS/BSS architecture, and enterprise modeling!

📍 Locations: Bangalore | Chennai | Hyderabad | Pune

💼 Experience: 10+ Years

NP-🕒 Immediate Joiners Only

If you’re passionate about designing scalable enterprise systems and bridging business with tech — we’d love to connect!

#Hiring #TechnicalDesigner #DomainDrivenDesign #SolutionArchitecture #OSSBSS #Neo4J #EnterpriseArchitecture #TechJobs #ImmediateJoiners

We are seeking an experienced Senior React Web Developer to join our product development team. As a Senior React Web Developer, you will be responsible for developing and maintaining our web applications using ReactJS and Material UI. You will work closely with other developers, designers, product managers, and stakeholders to create high-quality, user-friendly, and scalable software.

Responsibilities:

• Design and develop high-quality, responsive, and user-friendly web applications using ReactJS and Material UI.
• Collaborate with product managers, designers, and stakeholders to ensure the project meets the business requirements and user needs.
• Write clean, maintainable, and efficient code.
• Optimize the application for maximum speed, scalability, and usability.
• Develop reusable UI components and libraries.
• Ensure the technical feasibility of UI/UX designs.
• Identify and troubleshoot bugs and issues.
• Stay up-to-date with the latest trends and technologies in ReactJS, Material UI, and front-end development.
• Participate in code reviews and contribute to the development of best practices.
• Mentor and guide junior developers in the team.

Requirements:

• Bachelor's degree in computer science or related field.
• At least 7 years of experience in front-end development, with at least 4 years of experience in ReactJS and Material UI.
• Strong proficiency in JavaScript, CSS, HTML, and related web technologies.
• Experience with Redux, Redux-Saga, and other state management libraries.
• Experience with building scalable and complex web applications.
• Strong problem-solving skills and attention to detail.
• Experience with Agile development methodologies.
• Strong communication and collaboration skills.
• Experience with Git and version control.
• Ability to work independently and as part of a team.
• Experience with GraphQL and Apollo Client.
• Experience with server-side rendering using Next.js .
• Experience with AWS or other cloud providers.
• Experience with CI/CD pipelines and automation.
• Experience with testing frameworks like Jest, Enzyme, or Detox.
• Experience with UX/UI design and prototyping tools.

Key Responsibilities:

• Minimum of 7+ years of experience in IT sales.
• Develop and execute sales strategies to generate new business opportunities and expand client base within the US staffing market.
• Identify and target potential clients through proactive prospecting, networking, and cold-calling efforts.
• Build and nurture strong relationships with key decision-makers and stakeholders at client organizations.
• Understand client staffing needs, requirements, and challenges to provide tailored workforce solutions.
• Collaborate with internal recruitment teams to align staffing solutions with client demands and expectations.
• Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients.
• Negotiate contract terms, pricing, and service agreements to ensure mutually beneficial outcomes.
• Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and differentiation.
• Maintain accurate and up-to-date records of sales activities, client interactions, and revenue forecasts using CRM systems.
• Meet or exceed sales targets, quotas, and KPIs established by the company.

Qualifications:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Proven track record of success in B2B sales, preferably within the US staffing or recruitment industry.
• Strong understanding of the US staffing market, including industry trends, client needs, and competitor landscape.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced, target-driven environment.
• Proficiency in CRM software and Microsoft Office suite.
• Willingness to travel as needed.

Job functions/Description:

• Work on building custom web pages and websites for departmental applications.
• Work on improvements to existing web pages and sites, as well as connecting to backend databases to extract and store data.
• Build reports as needed for user requirements.
• Evaluate new technologies around reporting, low-code webpage development and others.
• Assist team lead in testing new enhancements to our websites and reporting solutions.
• Test of the website enhancements that we are doing, especially from a compliance/audit perspective.
• Support and ongoing patching/maintenance of our systems.

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL Server, T-SQL, stored procedure
• Javascript, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL server, T-SQL, stored procedure
• Java script, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

-Strong understanding of Swift & Objective-C, MVC/MVVM, and Cocoa APIs/frameworks

-Experience with AVFoundation, CoreData,Core location, CoreAnimation, CoreGraphics, NSURLSession,

iOS background modes, tvOS, JSON, CocoaPods,3D touch.

-Familiarity with RESTful APIs to connect iOS applications to back-end services.

-Strong understanding of Apple's design principles and interface guidelines.

-Strong understanding of auto layout and UI implementation.

-Strong understanding of Git.

-Understanding of the full mobile development life cycle.

-Experience with third-party libraries and APIs.

-Establish unit-test code for robustness, including edge cases, usability, and general reliability.

-Knowledge in making network calls using Alamofile(swift), AFNetworking(Objective - C), and using native

NSURLSession.

-Good debugging skills and knowledge to use Instruments App.

-App store deployment and certificate management knowledge.

-Knowledge in Firebase Real-Time dB and FCM will be a plus.

-Experience in implementing universal linking in iOS.

Indium Software is a niche technology solutions company with deep expertise in Digital , QA and Gaming. Indium helps customers in their Digital Transformation journey through a gamut of solutions that enhance business value.

With over 1000+ associates globally, Indium operates through offices in the US, UK and India

Visit http://www.indiumsoftware.com">www.indiumsoftware.com to know more.

Job Title: Analytics Data Engineer

What will you do:
The Data Engineer must be an expert in SQL development further providing support to the Data and Analytics in database design, data flow and analysis activities. The position of the Data Engineer also plays a key role in the development and deployment of innovative big data platforms for advanced analytics and data processing. The Data Engineer defines and builds the data pipelines that will enable faster, better, data-informed decision-making within the business.

We ask:

Extensive Experience with SQL and strong ability to process and analyse complex data

The candidate should also have an ability to design, build, and maintain the business’s ETL pipeline and data warehouse The candidate will also demonstrate expertise in data modelling and query performance tuning on SQL Server
Proficiency with analytics experience, especially funnel analysis, and have worked on analytical tools like Mixpanel, Amplitude, Thoughtspot, Google Analytics, and similar tools.

Should work on tools and frameworks required for building efficient and scalable data pipelines
Excellent at communicating and articulating ideas and an ability to influence others as well as drive towards a better solution continuously.
Experience working in python, Hive queries, spark, pysaprk, sparkSQL, presto

• Relate Metrics to product
• Programmatic Thinking
• Edge cases
• Good Communication
• Product functionality understanding

Perks & Benefits:
A dynamic, creative & intelligent team they will make you love being at work.
Autonomous and hands-on role to make an impact you will be joining at an exciting time of growth!

Flexible work hours and Attractive pay package and perks
An inclusive work environment that lets you work in the way that works best for you!