8 ADP Payroll Jobs in India

Key Responsibilities

• Train teams on end-to-end US payroll processing, including employee setup, payroll runs, tax calculations, deductions, benefits, and tax filings.
• Explain payroll processes, including W-2, 1099, Forms 941 and 940, in a simple and practical manner.
• Train teams on payroll funding, ACH transfers, direct deposits, accounting, and reconciliation.
• Develop training materials, practical exercises, and real-life case studies.
• Guide teams in resolving payroll issues, failed payments, tax errors, and funding delays.
• Coach employees on problem-solving, root-cause analysis, and customer communication.
• Ensure teams follow IRS regulations, state payroll laws, and internal compliance policies.
• Monitor training effectiveness, identify skill gaps, and conduct refresher training.
• Support teams in handling complex payroll issues and sensitive customer situations.
• Train teams on consultative selling, upselling, and recommending suitable payroll and accounting solutions.
• Stay updated on payroll regulations, product updates, and industry practices.

Required Skills & Qualifications

• Graduation is mandatory.
• Minimum 6 years of overall experience, including at least 3 years as a US Payroll Trainer.
• US international voice process experience is mandatory.
• Strong hands-on experience in US payroll processing and payroll training.
• Good knowledge of US payroll taxes, compliance, tax filings, and deductions.
• Understanding of US banking, ACH transfers, direct deposits, and payroll funding.
• Knowledge of accounting concepts, general ledger (GL), and reconciliation.
• Experience with accounting software such as QuickBooks, Tally, Sage, or NetSuite is preferred.
• Strong communication, presentation, coaching, and problem-solving skills.
• Ability to explain complex payroll concepts in simple terms.
• Experience in customer handling and consultative selling is an advantage.
• Comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Preferred Qualifications

• Certified Payroll Professional (CPP) certification or equivalent.
• Experience in training, coaching, or employee development.
• Exposure to fintech platforms, payment systems, and banking applications.

Mandatory Requirements

• 6+ years of overall experience.
• Minimum 3 years of US Payroll Trainer experience.
• US voice process experience is compulsory.
• Graduation is mandatory.
• Good communication skills.
• Comfortable working in US shifts.
• Willingness to work from the office in Gurugram.
• Comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Key Skills

US Payroll | US Payroll Training | International Voice Process | Payroll Compliance | US Taxation | QuickBooks | Accounting Software | ACH Payments | Direct Deposits | Payroll Troubleshooting | Training & Development | Team Coaching

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

Key Responsibilities:

• Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
• Resolve complex and time-sensitive payroll issues within defined SLAs.
• Provide clear, professional, and empathetic communication to customers.
• Handle escalations and ensure timely resolution of critical payroll issues.
• Maintain accuracy and compliance while handling sensitive payroll information.
• Monitor customer interactions and identify recurring issues for process improvement.
• Support queue management, workflow efficiency, and daily operational requirements.
• Conduct root-cause analysis and contribute to corrective actions.
• Maintain required quality, productivity, and customer service standards.

Required Qualifications:

• Graduation is mandatory.
• Minimum 2 years of relevant experience.
• US Payroll experience is mandatory.
• International Voice experience is mandatory.
• Good verbal and written communication skills.
• Comfortable working in US shifts.
• Comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.
• Domestic Voice experience will not be considered.

Preferred Skills:

• Knowledge of US Payroll processes and payroll compliance.
• Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
• Strong escalation-handling and problem-solving skills.
• Experience in a customer service or financial process environment.

Synopsis:

We are seeking a detail-oriented Payroll Executive to oversee all aspects of payroll management and processing within our organization. The ideal candidate will have strong knowledge and experience in payroll processing, familiarity with the Tally environment, and expertise in statutory compliance including PF, ESIC, PTAX, and other relevant regulations. The Payroll Executive will be responsible for ensuring accurate and timely payroll processing, adherence to statutory requirements, and maintaining comprehensive records.

A Day in Your Life:

● Manage end-to-end payroll processing, including salary calculation and deductions.

● Ensure compliance with PF, ESIC, PTAX, and other statutory regulations.

● Utilize Tally software for payroll processing and reconciliation.

● Prepare and submit monthly/yearly returns and challans.

● Maintain accurate records and assist in financial statement preparation.

. Day to Day Accounting Entries

2. Preparation of Reconciliation statement

3. Preparation Revenue MIS

4. Other Bookkeeping and Accounting Task

Skills:

1. Strong knowledge of Advanced MS Excel and other MS Office Tools

2. Knowledge of Tally ERP 9 and

3. Good Communication and Skill

Preferred candidate profile

• Good knowledge of MS Excel, Word and Tally ERP
• Good knowledge of Accounts payable & accounts receivable
• Basic knowledge of general accounting
• Basic knowledge of direct & indirect tax

Qualifications:

1. Graduate in Accounts and Commerce

Job Description

Job Description

Payroll Lead - APAC EMEA and North America Region JD:

Experience: 4-6 yrs of Exp.

Shift : 4 pm to 1 am

Oversee the payroll operations in EMEA & APAC and North America (Exp in Countries - Germany, France, UK and Spain)

Provide direct support and governance to third party payroll vendor. Implement, direct, and maintain procedures to ensure accurate and timely processing of payroll outside the U.S., in conjuncture with HR.

Work with Legal, Finance, Accounting and HR to ensure payroll compliance in all regions. Be the point of contact for day-to-day international payroll operations. Ensure service delivery is accurate, timely and aligned with service level agreements.

Manage the ongoing relationship with the payroll vendor across the regions, coordinating with HR, Finance, Accounting, and local teams where needed. Track and report on the global payroll vendor's performance (i.e., open tickets, SLAs, etc.). Work with the vendor to effectively address employee inquiries.

Act as point of contact regarding the update of international payroll data to

Qualifications

Mandates : 

•Strong history of payroll coordination across multiple international countries including APAC,EMEA and North America

•Experience of working with projects, making process improvements or new vendor implementations would be advantageous.

•Experience managing a third-party payroll vendor.

•Experience of dealing with key stakeholders (HR, IT, Finance)

•Significant progressively responsible experience in a similar role within a fast-paced environment

•Excellent analytical and problem solving with confidence to make decisions and manage escalations

•Must be highly engaging, confident communicator and detail orientated.

•Experience on ADP SPM, ADP workforce and Ceridian Dayforce 

•B. Com / M.Com with 4-6 years relevant experience.

•Strong verbal and written communication skill.

•Team player and ability to work with strict timeline.

•Flexible to work in US shifts.

•Good in Microsoft Office.

•Ability to take ownership of the work.

•Ability to manage the stakeholders independently.

Additional information

Skills

payroll

• Ensure alignment with business requirements.
  
• Perform system configuration, Unit Testing, Data loading and user training.
  
• Work with Project Manager and Solution teams to achieve on time on budget projects.
  
• Ability to run HR (Employee Central Payroll/SAP HCM Payroll) business requirement workshop.

• 8+ years in a ECP/SAP HCM Payroll Functional Consulting role
• Completed at-least 6 End to End ECP/ SAP HCM Payroll imfunctional consultant (Payroll implementation is a must)
  
• Ability to maintain accurate client communication.
  
• Self-driven, motivated and results oriented.
  
• Strong listening skills and solution orientated approach.
  

North American payroll,