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About the Role
We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations—including driving calls with vendor TAC and external teams.
Key Responsibilities
- Act as the final technical escalation point for the NOC team on Campus technologies.
- Own and delegate escalations to the L2 team, driving issues through to resolution.
- Plan and execute technical upskilling initiatives for the NOC team.
- Handle and resolve escalations from both customers and internal stakeholders.
- Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents.
- Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions.
Required Skills & Qualifications
- Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN.
- Working knowledge of vendor platforms: Aruba, Juniper, Fortinet.
- Proven experience handling L2/L3 escalations in a NOC or network operations/support environment.
- Experience working directly with vendor TAC teams to resolve complex issues.
- Strong customer-facing communication skills, with the ability to manage high pressure escalations.
- Ability to mentor and upskill junior engineers (L1/L2).
- Willingness to learn new technologies and adapt to evolving vendor stacks.
Preferred Qualifications
- Relevant professional-level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto).
Job Description:
Position :- Network Engineer
Experience :- 5–10 Years
Location :- Bangalore
Notice Period: Immediate to 15days
Required Skills:
- Strong hands-on experience with Aruba Switches, Fortinet Firewalls
- Experience with Forti Cloud, SD-WAN, ZTNA Solutions
- Knowledge of routing and switching protocols.
- Experience in firewall policy management and VPN configurations.
- Good understanding of network security concepts and troubleshooting.
About the Role :
We are looking for an experienced Senior Network Engineer with a good background in Ansible to join our team. The ideal candidate will involve in implementation, and management of advanced network infrastructures, focusing on automation and optimization.
Key Responsibilities:
· Managing network infra with 24/7 support environment and provide 99% network up time
· Managing & Troubleshooting of LAN, VLAN, Web filter, IP routing, LACP, Wireless & WAN networks
· Hands on experience on Palo Alto firewalls, Cisco switches, HP Procurve, Aruba Wireless
· Good to have knowledge on F5 load balancer, ClearPass, Aruba Wireless IAP/ Controller based Radius Integration
· Develop, test, and maintain Ansible for network automation.
· Monitor network performance and implement improvements.
· Troubleshoot and resolve advanced network issues.
· Collaborate with cross-functional teams to ensure network reliability and security.
· Mentor junior network engineers and provide technical guidance.
Maintain comprehensive network documentation and ensure compliance with industry standards.
Qualifications:
· Bachelor’s degree in computer science, Information Technology, or a related field.
· Extensive experience as a Network Engineer, with a focus on senior-level responsibilities.
· Knowledge in Ansible for network automation.
· Deep understanding of network protocols (e.g., TCP/IP, BGP, OSPF).
· Experience with network hardware (e.g., routers, switches, firewalls).
· Proficiency in Cisco Meraki configuration and management.
· Expert-level knowledge of Palo Alto firewalls.
· Strong problem-solving and communication skills.
· Relevant certifications (e.g., CCNA, CCNP, CPNSA) are highly desirable.
· Experience with other automation tools (e.g., Terraform, Puppet).
Preferred Skills:
· Experience with cloud networking (e.g., AWS, Azure).
· Knowledge of network security best practices.
· Knowledge in scripting languages (e.g., Python, Bash).
· Experience with network monitoring tools (e.g., Nagios, SolarWinds).
· Understanding of SDWAN (Software-Defined Networking) technologies.
· Knowledge of containerization and orchestration (e.g., Docker, Kubernetes).
· Experience with VPN and remote access solutions.
· Familiarity with ITIL processes and frameworks.


