11+ BPOS Jobs in Kolkata | BPOS Job openings in Kolkata

Experienced- 3 Months experienced in any international outbound sales process.

Salary - 18k - 22k +Incentives

Timings - 10pm- 8am (Night shift) [ON-SITE]

Job descriptions

Handle about 15 - 30 inbound calls in a day, to assist US based clients in our travel process.

Responsibility

• Handle day to day inbound calls from US based clients.
• Assist clients in their train or flight ticket booking process.
• Advise and help client to choose cheapest mode of commutation.
• Resolve all queries of client related to travel journey.
• Provide each details of clients booking at their mail.

Perks

• Lucrative incentives upto 50k - 80k
• 24 paid leaves in a year
• 6days week offs in a months
• Leave on birthday (double payment if choose to work on birthday)
• Encashment of pending leaves at end of the year
• 15 comp offs

Eligibility

• Minimum 12th pass
• Great proficiency over English communication (Mandatory)
• Minimum 3 months of experience in any international sales outbound process

Greetings From NAM INFO Pvt

Performance Engineer III

Experience: 6–8 Years

Location: Siruseri – EB6 / Gitanjali Park – SEZ

Job Summary

We are looking for an experienced Performance Engineer to work on large-scale distributed systems and cloud platforms in a high-traffic e-commerce environment. The role involves performance testing, monitoring, troubleshooting, and tuning applications to improve scalability, reliability, and overall system performance.

Key Responsibilities

• Design and execute performance testing strategies including load, stress, and capacity testing.
• Use tools such as JMeter, Locust, or LoadRunner for performance testing.
• Automate performance tests as part of CI/CD pipelines.
• Analyze performance issues using thread dumps, heap dumps, and TCP dumps.
• Monitor applications using APM tools such as New Relic or Dynatrace.
• Use Splunk for log analysis, dashboards, queries, alerts, and root-cause analysis.
• Tune application servers such as Tomcat, Node.js, and Spring Boot.
• Analyze network performance using tools such as Wireshark, ExtraHop, and Riverbed.
• Monitor systems and proactively identify performance bottlenecks.
• Analyze browser performance using Lighthouse, Chrome DevTools, Catchpoint, and WebPageTest.
• Work closely with Developers, SRE, QA, and DevOps teams.
• Participate in code reviews and ensure performance best practices are followed.

Required Skills

• 6–8 years of experience in Performance Engineering / Performance Testing.
• Strong hands-on experience with JMeter is preferred.
• Experience with Splunk for log analysis and troubleshooting.
• Strong knowledge of APM tools such as New Relic or Dynatrace.
• Experience with performance test planning, execution, analysis, reporting, and defect tracking.
• Good understanding of microservices architecture.
• Experience with performance tuning of Tomcat, Node.js, and Spring Boot.
• Strong troubleshooting and root-cause analysis skills.
• Good understanding of CI/CD and performance test automation.

Good to Have

• Programming experience in Java, Python, or Groovy.
• Experience analyzing heap dumps, thread dumps, and TCP dumps.
• Knowledge of Wireshark or CloudShark.
• Experience with Fiddler and Chrome DevTools.
• Knowledge of Azure, AKS, or GCP.
• Certifications in Azure, Splunk, or New Relic.

Lead Conversation Designer (Automotive)

Team: Design / Conversational Experience

Location: Kolkata or Bangalore

Type: Full-time A UI/UX design leadership role centered on conversational AI. Owns the end-to-end in-cabin user experience.

About Mihup

Mihup is an enterprise Voice AI platform powering contact centers and automotive, with our own ASR, NLU, TTS, wake-word, Private LLM, and G2P models built for India's linguistic reality — 20+ Indian languages with heavy Hindi-English code-mixing, accents, and dialects. We serve 500+ enterprises, our in-car assistant ships with OEMs like Tata Motors, and in early 2026 we partnered with Qualcomm to run voice AI directly on-device on the Snapdragon Digital Chassis. We build our models in-house, end to end.

The Role

We're hiring a design leader to own the entire conversational and interaction experience of Mihup's in-car voice assistant. You'll define who the assistant is, how it talks, and how voice works together with the screen and the wider cabin — so that every interaction feels natural, effortless, safe, and delightful for drivers and passengers, across 20+ Indian languages.

This is a UI/UX role at its core, applied to conversational AI. You'll blend conversation design, voice UX, and multimodal interaction design, and you'll be the person responsible for enhancing the in-cabin experience end to end — from the assistant's persona and dialog to onboarding, discovery, and everything a user hears and sees.

If you have a UI/UX pedigree and you've shipped a conversational AI product, and you want to shape how people talk to their cars, this is that role.

What You'll Do

• Design end-to-end conversation flows for in-car tasks — navigation, media, climate, calls, vehicle controls, and proactive assistance — including turn-taking, prompts, confirmations, and graceful error recovery and repair.
• Define and steward the assistant's persona and voice — its personality, tone, and character — and keep it consistent and culturally natural across 20+ Indian languages and code-mixed speech (transcreation, not literal translation).
• Own the multimodal in-cabin experience: coordinate voice with the IVI screen, instrument cluster, HUD, and ambient/haptic feedback so the whole cabin feels like one coherent experience.
• Design for safety and low cognitive load — hands-free, eyes-free interaction that minimizes driver distraction, following automotive HMI and driver-distraction guidelines.
• Craft all conversational content and microcopy — prompts, responses, onboarding, discovery, and help — and the patterns and guidelines others follow.
• Design the full user journey: onboarding, feature discovery (helping users learn what they can say), personalization, and proactive, context-aware assistance.
• Partner tightly with the GenAI/LLM, NLU, and TTS teams — shape system prompts and behavior, define intents and entities from a UX lens, and guide how the assistant should sound (pacing, prosody, expressiveness).
• Run user research and usability testing — including in-vehicle or simulated-driving sessions — analyze real conversation logs to find friction, and iterate continuously.
• Prototype and communicate designs — flows, sample dialogs, and interactive prototypes — and align OEM / Tier-1 partners and internal teams around them.
• Establish the conversation-design system: patterns, standards, and documentation that scale across features, languages, and vehicle programs.

KPIs You'll Own

• Task-completion / success rate for in-cabin interactions
• User satisfaction (CSAT) and perceived naturalness and ease of use
• Driver-distraction and safety measures (glance time, hands-free success)
• Adoption and engagement — feature discovery and repeat use
• Error-recovery / repair success — how gracefully misunderstandings are handled
• Consistency and quality of the experience across languages

What We're Looking For (Required)

• A strong UI/UX design pedigree with hands-on experience designing a conversational AI product — voice assistant, chatbot, or similar.
• Proven conversation design / VUI design skills: dialog flows, prompt and response writing, persona design, and error handling.
• Excellent writing and microcopy craft — conversation design is fundamentally writing.
• Solid UX fundamentals: user research, usability testing, information architecture, and interaction design.
• Experience designing multimodal experiences (voice together with screen).
• A working understanding of conversational AI / LLM capabilities and limits, enough to design feasible, grounded experiences.
• A portfolio demonstrating shipped conversational or voice experiences.
• The ability to lead design direction and collaborate across engineering, product, and external partners.

Nice to Have (Preferred)

• Automotive / in-car HMI experience and familiarity with driver-distraction and cognitive-load guidelines.
• Designing across multiple languages / localization — ideally Indic and code-mixed — including transcreation of persona and tone.
• Familiarity with prototyping and conversation-design tools (Figma; Voiceflow or similar).
• Experience with LLM-based / generative assistants — prompt design and guardrails from a UX perspective.
• A track record collaborating closely with ASR, NLU, and TTS teams.

Why This Role

• Own the whole experience. You define the persona, the conversation, and the entire cabin interaction of an assistant shipping with OEMs like Tata Motors — not a single screen.
• Shape a new design space. How millions of drivers and passengers talk to their cars, by voice, across 20+ Indian languages, is largely uncharted.
• A rare design mandate: voice-first, multimodal, safety-critical, and multilingual — with real users in real cars.
• Design meets frontier GenAI, with an engineering team that can actually build what you design.

Job Summary

We are seeking a highly skilled and experienced Senior Salesforce QA Engineer to lead the end-to-end quality assurance for our enterprise Salesforce platform. In this role, you will design robust test strategies, establish automated testing pipelines, and validate complex custom configurations, Apex code, and integrations. As a senior member of the team, you will bridge the gap between business requirements and technical execution, ensuring the delivery of high-quality, scalable solutions across Sales, Service, and Custom Clouds.

Key Responsibilities

• Test Strategy & Planning: Define, implement, and maintain comprehensive test strategies, test plans, and test cases covering functional, regression, integration, and end-to-end scenarios.

• Test Automation: Architect, scale, and maintain automated testing frameworks using enterprise tools (e.g., Provar, Tricentis Tosca, or Selenium with Java/Python) specifically optimized for Salesforce's dynamic UI.

• Complex Custom Validation: Validate complex programmatic customizations (Apex classes, Triggers, Lightning Web Components) and declarative features (Advanced Flows, Validation Rules).

• Integration Testing: Lead end-to-end API testing (REST/SOAP) to verify seamless data flow between Salesforce and upstream/downstream external systems.

• Environment & Release Management: Oversee sandbox deployments, data masking, and regression testing during Salesforce seasonal releases and monthly deployment cycles.

• Defect Lifecycle Management: Own the defect tracking process in Jira or Azure DevOps, collaborating closely with developers, business analysts, and product owners for rapid root-cause resolution.

• Mentorship & Leadership: Provide technical guidance and mentorship to junior QA engineers and lead user acceptance testing (UAT) phases with business stakeholders.

Required Technical Skills & Qualifications

• Experience: 5 to 10 years of dedicated software quality engineering experience, with a minimum of 3+ years focused exclusively on testing Salesforce ecosystems.

• Salesforce Core Knowledge: Deep understanding of Salesforce architecture, data models, object relationships, sharing rules, and platform governor limits.

• Automation Expertise: Hands-on experience developing framework code or no-code architectures using tools like Provar, Selenium WebDriver, Tricentis Tosca, or UFT.

• API Testing: Proficient in API testing tools such as Postman, SoapUI, or automated API frameworks.

• Agile & Devops: Strong experience working within Agile/Scrum methodologies and integrating automated tests into CI/CD pipelines (e.g., Copado, Jenkins, GitHubActions).

• Data Management: Proficiency in writing SQL queries and utilizing Salesforce Data Loader for test data creation and verification.

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

✅ 1. Web Development Intern – Job Description

Overview:

We are looking for a passionate Web Development Intern to join our team. This role offers the opportunity to work on real projects, build responsive web applications, and collaborate with designers and developers in a fast-paced environment.

Key Responsibilities:

• Assist in developing, testing, and maintaining front-end and back-end features.
• Work on HTML, CSS, JavaScript, and modern frameworks (React, Node.js, etc.).
• Collaborate with the design team to translate UI/UX into functional code.
• Debug issues and perform basic code reviews.

Requirements:

• Basic knowledge of HTML, CSS, JavaScript.
• Familiarity with Git and any frontend framework (React preferred).
• Eagerness to learn and take ownership of small modules.
• Currently pursuing or recently completed a degree in CS or related field.

✅ 2. QA Intern – Job Description

Overview:

We are looking for a detail-oriented QA Intern to assist in manual testing of web and mobile applications. You'll learn to write test cases, identify bugs, and ensure the product meets quality standards.

Key Responsibilities:

• Execute test cases and report bugs clearly with screenshots/logs.
• Collaborate with developers to troubleshoot and verify fixes.
• Document test results and track issues using tools like Jira or Excel.
• Participate in QA reviews and feedback sessions.

Requirements:

• Basic knowledge of manual testing concepts.
• Familiarity with writing bug reports.
• Good communication and documentation skills.
• Currently pursuing or recently completed a degree in CS, IT, or QA field.

Job Opening: FreeSWITCH Developer

Location: Ecospace Business Park, Rajarhat, Newtown, Kolkata

Employment Type: Full-Time, Permanent

Shift: Day Shift

Experience: Minimum 4+ years in FreeSWITCH/VoIP Development

Responsibilities:

• Design, develop, deploy, troubleshoot, and maintain tools and services supporting our cloud telephony network.
• Customize FreeSWITCH for large-scale audio/video conferencing (1000–1500 concurrent calls).
• Expertise in SIP, RTP, RTCP, TURN, STUN, NAT, TLS.
• Hands-on experience with RTP Proxy and routed audio conferences.
• Understanding of SDP Protocol offer/answer mechanism.
• Work with load testing tools for FreeSWITCH audio conferences.
• Deploy and manage multiple FreeSWITCH instances using load balancers.
• Debug issues using packet captures (Wireshark/Ngrep).
• Collaborate with mobile/API teams for integration and support.
• Knowledge of codecs (PCMU, PCMA, G729, Opus) and open-source telephony technologies (FreeSWITCH, WebRTC).
• Familiarity with SIP servers (SER/OpenSER), proxy servers, SBC, SIPX is a plus.

Qualifications:

• Bachelor’s degree in Engineering (B.Tech/MCA).
• 4+ years of hands-on experience in FreeSWITCH development or related VoIP technologies.
• Strong knowledge of Linux environments and command-line tools.
• Basic to intermediate SQL knowledge.
• Proficiency in scripting (Bash, Python, Perl) for automation.
• Strong understanding of VoIP protocols (SIP, RTP), networking principles (TCP/IP, DNS, DHCP, routing protocols).
• Excellent troubleshooting skills with ability to resolve complex technical issues.
• Strong problem-solving, communication, and collaboration skills.

Industry Preference:

• Travel (Preferred)
• Any Industry (Required)

About Company
Our client is a well-funded construction Tech Start-up by a renowned group.

Responsibilities
- Gather intelligence from key business leaders about needs and future growth
- Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
- Assume responsibility for project tasks and ensure they are completed in a timely fashion
- Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
- Compile and distribute reports on application development and deployment
- Design and execute A/B testing procedures to extract data from test runs
- Evaluate and conclude data related to customer behavior
- Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements :
- Bachelor's Degree in Software Development, Computer Engineering, Project Management or a related field
- 3+ years experience in technology development and deployment

Greeting!!

Hiring Services Sales-Manager For IT Infra # IT MNC Company

Location : Gurugram/Chennai (work from office)

Experience : 7 - 12 Years.

Notice Period: Immediate /15 days/30 days.

Job Description

Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.

Key Job Functions

• Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
• Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
• Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
• Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
• Generate New business & Acquire New Logos through existing contacts, connects & sources
• Building and maintaining strong, long-lasting customer relationships with the customers.
• Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
• Negotiate business contracts and agreements to maximize profit.
• Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
• Ability to understand the customer needs and their business requirement
• Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
• Timely response to all Request for proposals & Information request
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
• Prepare & present reports on account and opportunity status.
• Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
• Assist delivery team with high severity requests or issue escalations as needed.

Required Skills & experience.

• BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
• Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
• Minimum 3-4 years of IT Infrastructure Services Sales experience.

• Very good understanding of IT landscape (Server, Storage, Networking & Security).
• Fair understanding on Service delivery methodologies and frameworks

• Fair understanding of tools & services automation technologies.
• Knowledge of strategic, conceptual, consultative selling
• Flexibility and adaptability with Pro-active approach to customer engagement.
• Experience of engaging with business and IT functions in customer organizations.
• Experience in responding to large Services RFP’s.
• Solid experience with using CRM software and MS Office (particularly MS Excel)
• Understanding of opportunity management lifecycle.

KEY RESPONSIBILITES:

Application Development

• Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
• Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
• Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
• Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
•  

System Administration

• Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
• Review Salesforce Release Notes to have familiarity with new additions and enhancements

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

• take ownership of the quality of code powering the product
• take an active role in the definition and evolution of best industry practices and procedures
• design, develop and test the core product software and databases to ensure strong optimization and functionality
• contribute in all phases of the development lifecycle
• support others to succeed and shine in a supportive team culture

• 4+ years experience in building consumer products
• experience of leading a team of 3 or more full stack developers
• experience in working with AGILE methodology
• experience deploying softwares to cloud providers such as GCP, AWS
• good knowledge of databases and query optimisations
• experience with MongoDB, Express JS, React JS, Node JS, TypeScript
• experience with caching implementation using Redis
• experience with Elastic Search will be an added advantage